MGMT 302
The move towards a team-based format is often initiated and communicated to the entire organization by
top management
What level of the corporate ladder is least diverse?
top management CEO
What is the most important element in effectively leveraging the positive potential of diversity?
top management support
Interpersonal value conflict occurs when
two different people hold contradictory values
The systems view is important to managers because it
underscores the importance of the organization's environment
Intrinsic work values are defined as
values related to the work itself
A __________ reinforcement schedule is one in which the desired behavior is reinforced after an unpredictable amount of time has elapsed.
variable interval
In which stage of group development do members develop norm's of behavior
Motivation and productivity
When a large-scale layoff is announced in Bill's company, all the workers including Bill begin to complain. According to attribution theory, we would evaluate Bill's behavior as exhibiting
high consensus
Intrapersonal value conflict occurs when
highly ranked instrumental and terminal values contradict
A researcher hypothesizes that the age of employees influences their awareness of diversity. In this example, age is the __________ and diversity awareness is the __________.
independent variable, dependent variable
Medical, psychological, and behavioral responses to stress are primarily
individual consequences
The start up phase of team implementation includes
information or awareness training
The start-up phase of team implementation includes which of the following?
information or awareness training
What term refers to the manner in which individuals process and organize information during learning?
information processing capacity
A motorcycle riding club that meets outside of the organization an example of which type of group
interest
A manager who schedules department meetings to effectively disseminate important information to employees has high
interpersonal skills
The motto of a/an __________ is "ready, aim, aim," whereas the motto of a/an __________ is "ready, fire, aim."
introvert, extrovert
All of the following are true of large groups EXCEPT
large groups do not set many rules or regulations
During the __________ phase of team implementation, teams usually long for a system that resembles the old organizational structure.
leader centered
During what phase of team implementation do teams long for a system that resembles the old organizational structure
leader centered teams
A manager who groups jobs into units and establishes patterns of authority among jobs or groups of jobs is performing which of the following functions of management?
organizing
Another term for power distance is?
orientation to leadership
The most significant shortcoming of the scientific management approach was that it
overstated the importance of money
Aria has been performing successfully at work for several months. Aria believes that she will get a pay raise if she maintains this high level of performance. This belief is an example of the __________ expectancy.
performance to outcome
Instrumentality refers to a person's perception of the probability that
performance will lead to certain outcomes
A poorly designed office that doesn't allow a worker adequate privacy is an example of a(n) ____ organizational stressor.
physical demand
Based on Maslow's hierarchy, __________ needs are the most basic requirements that people possess.
physiological
A person who generally sees things in a positive light and seems to be in a good mood most of the time has a high level of
positive affectivity
One way to address privacy concerns on the Internet is to
post a privacy policy
Marcos believes that men make better managers than women. Marcos' attitude is an example of
prejudice
What term refers to employer and employee expectations of the employment relationship that operate over and above the formal contract of employment?
psychological contract
A person's confidence in his or her ability to organize and execute the courses of action necessary to accomplish a specific task
self efficacy
A form of business that transforms resources into an intangible output and creates time or place utility for its customers is called a(n)
service organization
A moderate degree of workload-related stress can
stimulate energy and motivation
Videoconferencing, instant messaging, electric meetings, and even conference calls are considered __________ technology
synchronous
Deming felt that when things go wrong, there is a 94 percent chance that the __________ rather than the __________ is the cause.
system, worker
A __________ reinforcement schedule is one in which the desired behavior is reinforced after an unpredictable number of instances.
variable ratio
The primary job of __________ is to create new products, processes, or businesses.
venture teams
One of the largest employment discrimination lawsuits was settled for more than $11.7 million against Walmart and Sam's Club. What was the main group that was discriminated in this case?
women
All of the following are considered cultural dimensions EXCEPT
open mindedness
view that underscores the importance of the organization's environment
systems view
The two essential issues that must not be overlooked when implementing teams are
team performance and top management support
An engineer who can solve complex mathematical equations on the job has strong
technical
After encountering an exceptionally good cashier, we might see an average cashier and evaluate him as below average. This is an example of
the contrast effect
Equity theory provides several insights for managerial applications to everyday situations in the workplace. Which of the following statements is NOT true in this regard?
Formal and informal organizational rewards are equally observable to individuals when formulating equity perceptions.
Emotional intelligence includes all of the following EXCEPT
locus of control
Jim has the ability to balance anxiety, fear, and anger and still get the job done. Jim possesses which component of emotional intelligence?
managing emotions
A form of business that combines and transforms resources into tangible outcomes that are then sold to others is called a(n)
manufacturing organization
The human resource approach to motivation assumes that
meaningful employee contributions are valuable to both the individuals and the organization.
Motivated behavior begins with one or more
needs
Occurs when two different people hold contradictory values
INTERpersonal
All of the following are direct organizational consequences of stress EXCEPT
accident proneness
Medical consequences of stress include all of the following EXCEPT
accident proneness
A new product development team is an example of which type of group?
affinity
a new product development team is an example of what type of group
affinity
In which stage of the general adaptation syndrome do people wonder how to cope with stressors?
alarm
One of the primary differences between attitudes and personality is that
attitudes are not as stable
open mindedness is not a ______
cultural dimension (part of canoe)
An example of an intrinsic work value is
challenging work
Doug is an employee of McDowell Instruments. Doug takes longer breaks than his coworkers, and often rationalizes his behavior because the organization does not pay him enough for the level of work that he does. Doug is reducing his perceived inequity by
changing his inputs
After working in a fast-food restaurant for three years to pay for your college tuition, you vowed never to work in a restaurant again. But after graduation the only job offer you receive is a managerial job at a local restaurant. Your acceptance of this job may result in __________ dissonance.
cognitive dissonance
In which stage of group development do members develop norms of behavior?
communication and decision making
A knowledge worker's career path may run parallel to a management career path. The benefit of this path for the worker is
compensation that is equivalent to that available to management.
A manager who can see how the various tasks within the organization fit together and how each task contributes toward the "big picture" has strong
conceptual skills
John, a middle manager in a high-tech firm, has the ability to identify the products that consumers want to buy, which is based on his
conceptual skills
In which stage is the group considered to be mature?
control and organization
A manager acting in the role of a leader will
encourage and motivate workers
An organization with a product innovation competitive advantage would likely seek a core workforce of research and development employees who have
entrepreneurial mindset
The oversight of a public corporation by its board of directors is called corporate
ethics
In which stage of the general adaptation syndrome do people give up because they can no longer cope with the stressor?
exhaustion
No longer laughing at a coworker's inappropriate jokes so they stop telling them is an example of?
extinction
A __________ reinforcement schedule is one in which the desired behavior is reinforced after a certain amount of time has passed.
fixed interval
A __________ reinforcement schedule is one in which the desired behavior is reinforced after a specified number of instances.
fixed ratio
A relatively permanent change in behavior that occurs because of experience is called
learning
Behavioral consequences of organizational stress include all of the following EXCEPT
negative change in attitudes
Behavioral consequences of organizational stress do not include
negative changes in attitude
Jane is relatively calm, poised, and secure. Jane's boss is more excitable, insecure, and reactive. Jane and her boss differ in their level of which personality trait described in the Big Five personality framework?
neuroticism
An employee who just earned an MBA paid for by a firm's tuition reimbursement program might feel a moral obligation to stay with the employer for at least a few years to repay the debt. This person would be classified by which of the following types of commitment?
normative
Title VII prohibits employee discrimination based on a variety of characteristics. Which of the following is NOT included?
religion
John has satisfied his basic needs and has many friends. He is now trying to learn new skills and advance his career. According to Alderfer, John's activities are explained by which component of ERG theory?
satisfaction progression
John has satisfied his basic needs and has many friends. He is now trying to learn new skills and advance his career. According to Alderfer, John's activities are explained by which component of ERG theory?
satisfaction-progression