MGMT 309 Ch. 17
After a message is transmitted, it must then be
decoded
Greg received a sales idea from his boss. As he reads the memo, he is trying to understand the words and phrases. In terms of the communication process, this is an example of
decoding
An organizational grapevine would be most likely to form in the absence of what kind of communication?
downward
Which of the following factors influences the encoding process? a. The content of the message b.The familiarity of the sender and receiver c. Sender's personal distractions d. The message composition or makeup e. All of these choices
e. All of these choices
Which of the following is likely to occur if electronic communication is used at the expense of face-to-face meetings and conversations? a. It will be harder to build a strong organization culture. b. It will be harder to develop solid working relationships. c. It will be harder to create a mutually supportive atmosphere of trust and cooperation. d. It will be easier for members of the organization to work from widely separated locations. e. All of these choices
e. All of these choices
Which of the following is an organizational barrier to effective communication? a. Credibility b. Reluctance to communicate c. Poor listening skills d. Conflicting signals e. None of these choices
e. None of these choices
Maurice asked Sylvia, "Does your telephone system have a Traverser at the central office to aggregate Internet, phone, and TV service?" In terms of the communication process, Maurice's use of jargon was part of his
encoding
The second step in the communication process is
encoding
Which of the following types of communication does NOT typically follow formal organizational channels of communication?
grapevine
_____ is an informal communication network among people in an organization
grapevine
When the marketing director coordinates with the production director they are engaging in ____ communication.
horizontal
Which of the following forms of organizational communication is very useful for coordinating the efforts of interdependent units in an organization?
horizontal
____ communication is more likely to occur among managers than among nonmanagers.
horizontal
The best time to use written communication is when you have to exchange
important details
Politicians sometimes want to gauge public opinion about an idea before they formally announce it. They have subordinates talk off the record with reporters. This is part of the ____.
informal communication
Research indicates that managers spend most of their time
interacting with others
The biggest single drawback of written communication is
its slow feedback and interchange.
When a British student was in class he asked to borrow a rubber from the person next to him. An American student would have asked for the person's eraser. The confusion was caused by
language differences
Young adults use acronyms when texting. Many adults do not understand them (which is the point after all). This is a deliberate use of
language differences
The two approaches organizations can take to create a formal information system are
managerial and operational
The first step of the communication process is
meaning
The communication process is
meaning, encoding, transmission, decoding, feedback
Effective communication is determined by
mutual understanding
Alisca's firm has been cutting back. The computers are getting older and slower. Customers with newer programs are starting to have problems with program compatibility. This is causing
noise
______ is anything that interferes with the communication process
noise
If you want to engage in successful negotiations, one of the important rules to follow is to have the negotiation meeting held in your offices rather than in the office of the party with whom you are negotiating. This is an example of the use of
nonverbal communication
On the television show Mad Men, one character requires everyone to take off their shoes when entering his office. This is an example of
nonverbal communication
What approach to formal information systems is an organization taking when it appoints an individual to become familiar with and to provide for the information needs of the organization's various units?
operational
Emilia is allowed to approve expenditures under $10,000. If the amount is higher she needs her boss's approval. This is an attempt to reduce ____ with the boss.
overload
Mary Ellen talks all the time. She states her opinion as fact. Coworkers disregard even her good suggestions because of
overload
Which of the following is an example of downward communication?
standard operating procedure
Which of the following forms of organizational communication is most likely to be distorted?
upward
Management by wandering around increases ____ communications within an organization.
vertical
Managers who announce they have an "open door" policy and actually want people to use it are encouraging ____ communication.
vertical
When Esposito compiles the company newsletter, he is preparing ____ communication.
vertical
In Rachelle's office, the most effective communication takes place when each subordinate talks only with her because the work done is relatively simple. According to the research on communications networks, what type of network would be most effective in her office?
wheel
Which of the following is NOT necessary for communication to take place?
Each of the elements occurs in a relatively short time
Which of the following statements does NOT describe a characteristic of the grapevine?
Everyone is always included.
Which of the following statements about the grapevine is TRUE?
Grapevine information is fairly accurate.
Which of the following statements about the grapevine is FALSE?
It is a useful way to transmit confidential information.
Which of the following statements does NOT describe an advantage of oral communication?
It is accurate.
Which of the following statements about written communication is FALSE?
Most managers prefer written communication to oral communication.
Which of the following statements does NOT describe an effect that telecommuting has on organizations and the people in them?
People keep up better with the advancements in their field because they have more time for study.
Which of the following is an individual barrier to effective communication?
Poor listening skills
According to the text, which of the following behaviors is NOT a type of interpersonal interaction occurring in organizations?
Predictive
Which of the following sender techniques for improving communication is probably most important?
Providing channels for feedback
Leah is in a meeting. She is freezing, so she has her arms and legs crossed. Paul observes her and thinks her body is crossed because she does not like the information she is receiving. If Leah would speak up, this barrier could be eliminated.
Reluctance to communicate
Which barrier to communication exists when two people attach different meanings to the same word?
Semantics
Which of the following would NOT be considered noise in the communication process?
Sender and receiver asking questions
Which of the following is characterized as a barrier to communication resulting from interpersonal dynamics rather than from a characteristic of the sender or the receiver?
Status differences
Which of the following would be likely to include all forms of organizational communication?
a daily staff meeting
Effective communication would be most important for
a pilot transferring control of the aircraft
A company blog at Wegmans gathers information from a group of people on a topic. For example, everyone who interviewed a prospective job candidate could post their assessment on a blog and comment on each other's observations. This is an example of a(n) ____ communication network.
all-channel
The office grapevine usually is not linear at all but an informal ____ communication network.
all-channel
If a manager decided to respond to a grapevine by ____, it would most likely be a waste of his or her time.
attempting to eliminate it
When a TVA employee found 173 screws lying on the ground underneath a large electrical transformer, he immediately reported it to his supervisor, who instructed the employee to forget what he had seen. The employee then began to talk about his find to his coworkers. The coworkers then told more people, and the story about the generator and the supervisor who said to forget it traveled all over the organization via which type of grapevine?
cluster
When the CEO of an auction company developed chest pains and went into the hospital, the news instantly traveled throughout the organization when one person told groups of people, who then told more groups. Which type of grapevine was most likely used in this situation?
cluster
The two most commonly occurring grapevines are
cluster and gossip
Written pages, face-to-face discussion, and airwaves are examples of
communication channels