MGMT 309 Ch. 17

After a message is transmitted, it must then be

decoded

Greg received a sales idea from his boss. As he reads the memo, he is trying to understand the words and phrases. In terms of the communication process, this is an example of

decoding

An organizational grapevine would be most likely to form in the absence of what kind of communication?

downward

Which of the following factors influences the encoding process? a. The content of the message b.The familiarity of the sender and receiver c. Sender's personal distractions d. The message composition or makeup e. All of these choices

e. All of these choices

Which of the following is likely to occur if electronic communication is used at the expense of face-to-face meetings and conversations? a. It will be harder to build a strong organization culture. b. It will be harder to develop solid working relationships. c. It will be harder to create a mutually supportive atmosphere of trust and cooperation. d. It will be easier for members of the organization to work from widely separated locations. e. All of these choices

e. All of these choices

Which of the following is an organizational barrier to effective communication? a. Credibility b. Reluctance to communicate c. Poor listening skills d. Conflicting signals e. None of these choices

e. None of these choices

Maurice asked Sylvia, "Does your telephone system have a Traverser at the central office to aggregate Internet, phone, and TV service?" In terms of the communication process, Maurice's use of jargon was part of his

encoding

The second step in the communication process is

encoding

Which of the following types of communication does NOT typically follow formal organizational channels of communication?

grapevine

_____ is an informal communication network among people in an organization

grapevine

When the marketing director coordinates with the production director they are engaging in ____ communication.

horizontal

Which of the following forms of organizational communication is very useful for coordinating the efforts of interdependent units in an organization?

horizontal

____ communication is more likely to occur among managers than among nonmanagers.

horizontal

The best time to use written communication is when you have to exchange

important details

Politicians sometimes want to gauge public opinion about an idea before they formally announce it. They have subordinates talk off the record with reporters. This is part of the ____.

informal communication

Research indicates that managers spend most of their time

interacting with others

The biggest single drawback of written communication is

its slow feedback and interchange.

When a British student was in class he asked to borrow a rubber from the person next to him. An American student would have asked for the person's eraser. The confusion was caused by

language differences

Young adults use acronyms when texting. Many adults do not understand them (which is the point after all). This is a deliberate use of

language differences

The two approaches organizations can take to create a formal information system are

managerial and operational

The first step of the communication process is

meaning

The communication process is

meaning, encoding, transmission, decoding, feedback

Effective communication is determined by

mutual understanding

Alisca's firm has been cutting back. The computers are getting older and slower. Customers with newer programs are starting to have problems with program compatibility. This is causing

noise

______ is anything that interferes with the communication process

noise

If you want to engage in successful negotiations, one of the important rules to follow is to have the negotiation meeting held in your offices rather than in the office of the party with whom you are negotiating. This is an example of the use of

nonverbal communication

On the television show Mad Men, one character requires everyone to take off their shoes when entering his office. This is an example of

nonverbal communication

What approach to formal information systems is an organization taking when it appoints an individual to become familiar with and to provide for the information needs of the organization's various units?

operational

Emilia is allowed to approve expenditures under $10,000. If the amount is higher she needs her boss's approval. This is an attempt to reduce ____ with the boss.

overload

Mary Ellen talks all the time. She states her opinion as fact. Coworkers disregard even her good suggestions because of

overload

Which of the following is an example of downward communication?

standard operating procedure

Which of the following forms of organizational communication is most likely to be distorted?

upward

Management by wandering around increases ____ communications within an organization.

vertical

Managers who announce they have an "open door" policy and actually want people to use it are encouraging ____ communication.

vertical

When Esposito compiles the company newsletter, he is preparing ____ communication.

vertical

In Rachelle's office, the most effective communication takes place when each subordinate talks only with her because the work done is relatively simple. According to the research on communications networks, what type of network would be most effective in her office?

wheel

Which of the following is NOT necessary for communication to take place?

Each of the elements occurs in a relatively short time

Which of the following statements does NOT describe a characteristic of the grapevine?

Everyone is always included.

Which of the following statements about the grapevine is TRUE?

Grapevine information is fairly accurate.

Which of the following statements about the grapevine is FALSE?

It is a useful way to transmit confidential information.

Which of the following statements does NOT describe an advantage of oral communication?

It is accurate.

Which of the following statements about written communication is FALSE?

Most managers prefer written communication to oral communication.

Which of the following statements does NOT describe an effect that telecommuting has on organizations and the people in them?

People keep up better with the advancements in their field because they have more time for study.

Which of the following is an individual barrier to effective communication?

Poor listening skills

According to the text, which of the following behaviors is NOT a type of interpersonal interaction occurring in organizations?

Predictive

Which of the following sender techniques for improving communication is probably most important?

Providing channels for feedback

Leah is in a meeting. She is freezing, so she has her arms and legs crossed. Paul observes her and thinks her body is crossed because she does not like the information she is receiving. If Leah would speak up, this barrier could be eliminated.

Reluctance to communicate

Which barrier to communication exists when two people attach different meanings to the same word?

Semantics

Which of the following would NOT be considered noise in the communication process?

Sender and receiver asking questions

Which of the following is characterized as a barrier to communication resulting from interpersonal dynamics rather than from a characteristic of the sender or the receiver?

Status differences

Which of the following would be likely to include all forms of organizational communication?

a daily staff meeting

Effective communication would be most important for

a pilot transferring control of the aircraft

A company blog at Wegmans gathers information from a group of people on a topic. For example, everyone who interviewed a prospective job candidate could post their assessment on a blog and comment on each other's observations. This is an example of a(n) ____ communication network.

all-channel

The office grapevine usually is not linear at all but an informal ____ communication network.

all-channel

If a manager decided to respond to a grapevine by ____, it would most likely be a waste of his or her time.

attempting to eliminate it

When a TVA employee found 173 screws lying on the ground underneath a large electrical transformer, he immediately reported it to his supervisor, who instructed the employee to forget what he had seen. The employee then began to talk about his find to his coworkers. The coworkers then told more people, and the story about the generator and the supervisor who said to forget it traveled all over the organization via which type of grapevine?

cluster

When the CEO of an auction company developed chest pains and went into the hospital, the news instantly traveled throughout the organization when one person told groups of people, who then told more groups. Which type of grapevine was most likely used in this situation?

cluster

The two most commonly occurring grapevines are

cluster and gossip

Written pages, face-to-face discussion, and airwaves are examples of

communication channels