MGMT 319: Chapter 7
What are the four types of justice? How are they distinct? How do they interact together?
-Distributive justice -Procedural justice -Interpersonal justice -Informational justice
For interpersonal and interactional justice, what rules guide fair treatment (interpersonal) and fair communication (informational)?
Interpersonal: respect and propriety Informational: Justification and truthfulness
What are the different dimensions of corporate social responsibility?
Legal Component: follows society's laws since they signify what is viewed as 'right' or 'wrong' •Speaks to integrity of the organization -Ethical Component: orgs have an obligation to do what is right, just, and fair and to avoid harm •Speaks to benevolence and integrity of the organization -Social Component: orgs should contribute resources to improve the quality of life in the communities they work in...
What is the four-component model of ethical decision making (in order)?
Moral Awareness Moral Judgement Moral Intent Ethic Behavior
What factors influence individuals' perceptions of disposition-based trust?
Nature and nurture; where we live
What steps can organizations take to become more trustworthy?
Organizations can become more trustworthy by emphasizing corporate social responsibility, a perspective that acknowledges that the responsibilities of a business encompass the ecoomic, legal, ethical, and citizenship expectations of society.
Procedural justice
Perceived fairness of decision making Ex: authorities adhere to rules of fair process Components: Voice, correctability, accuracy, consistency, bias supervision, representative
Distributive Justice
Perceived fairness of decision making outcomes
Informational Justice
Perceived fairness of the communications provided to employees from authorities
Interpersonal Justice
Perceived fairness of treatment received by employees from individuals in authority Opposite example: abuse supervision
How does trust affect job performance and organizational commitment? Are the relationships the same for all three types of commitment?
Trust has a moderate positive relationship with job performance and a strong positive relationship with organizational commitment
What is trust, and how does it relate to justice and ethics?
the willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions
What dimensions can be used to describe the trustworthiness of an authority?
Ability, benevolence (the degree to which authority wants to do good for trustor), integrity
How do perceptions of trust in relationships evolve over time?
At the start, most of us use disposition-based trust to form our evaluations. Over time, we supplement that with cognition-based trust, and, for some, we form an emotional bond with them and rely on affect-based trust
In what three sources can trust be rooted? (disposition, affect, cognitive)
Disposition based meaning one's personality includes a general propensity to trust others. Cognitive based meaning its rooted in a rational assessment of the authority's trustworthiness. Affect-based meaning its rooted in the feeling towards the authority
