MGMT 330 Test #2

For successful chief executive officers, the peak performance years mostly occur at about:

7 years

A in PANFS

Adjourning

A in Smart

Attainable

F in PANFS

Forming

The process of establishing desired results that guide and direct behavior is known as:

Goal Setting

A personality that tends to be resistant to distress is:

Hardy

M in smart

Measurable

N in PANFS

Norming

P in PANFS

Performing

_____ is the most effective when used in conjunction with the positive reinforcement of desirable behaviors.

Punishment

R in Smart

Realistic

Which of the following is NOT true of reflective listening?

Reflective listening emphasizes more strongly the role of the communicator

S in Smart

Specific

A barrier to effective communication is? How?

Status difference. Ego and Bosses.

S in PANFS

Storming

T in Smart

Time bound

A "wild turkey" in the top management team is:

a devil's advocate who challenges the thinking of the CEO and other top executives

The window through which we interact with people and influence the quality, accuracy, and clarity of the communication is called ____.

a perceptual screen

Cooperative rewards in work teams will have the most effective impact on:

accuracy of performance.

Modifying behavior so that a conditioned stimulus is paired with an unconditioned stimulus and elicits an unconditioned response defines:

classical conditioning

Which of the following best represents the three reasons why managers may hang on to a losing course of action or escalate their commitment?

cognitive dissonance, overly optimistic, and illusion of control

People who are egotistical usually exhibit

dominant defensiveness

A team-oriented work environment places emphasis on:

empowerment and collaboration

A non-response approach that weakens a behavior is known as:

extinction

The final step in the decision-making process is:

feedback and monitoring

Dependence on guidance and direction is the defining characteristic in what stage of group development

forming

According to the group development model discussed in the text, a group addresses which of the following issues?

interpersonal, task, and authority issues

A group is a collection of two or more persons with common interests or objectives, whereas a team:

is usually a small number of people with complementary skills who are committed to a common goal for which they are mutually accountable.

A manager comments to her secretary, "How come Nancy (a word processor) is always hard to find when there is a deadline? She is a loafer." This is an example of:

labeling.

Under the bounded rationality model of problem solving and decision making:

managers are comfortable making decisions without identifying all options

The standards that a work group uses to evaluate the behavior of its members are called:

norms of behavior

The process of modifying behavior through the use of positive or negative consequences following specific behaviors is called:

operant conditioning

Seating arrangements and dynamics can be examined in a(n) study.

proxemics

an effective method to reduce or overcome barriers to communication due to gender differences is to:

seek clarification meaning

An effective method to reduce or overcome barriers to communication due to gender differences is to:

seek clarification of a person's meaning.

Providing the time to identify and isolate the listener's personal responses and exclude them from the dialogue is one of the purposes of:

silence.

The strongest way for an employee to develop self-efficacy is to:

succeed at a challenging task

Teamwork is appropriate where:

the knowledge and talent of workers are dispersed across members and require integration.

Which of the following statements is true of reinforcement theory?

​It holds that punishment and extinction diminish undesirable behavior.

Which of the following is true of goal setting?

​It improves role clarity.

Which of the following is true of 360-degree feedback?​

​It is based on multiple sources of information.

Which of the following is a source of task-specific self-efficacy?

​Persuasion from other people

Which of the following is a leading cause of work stress?​

​Work-family conflicts

Learned optimism is:

​is one of the five dimensions of positive organizational behavior.

Secondary prevention is intended to:

​modify an individual's or an organization's response to a demand.

An important secondary stress prevention activity for individuals is:

​physical exercise.

The Yerkes-Dodson law indicates that:

​the greatest performance benefits from stress are achieved in the mid-range of the Yerkes-Dodson curve.