MGMT 3302 Ch. 9

Which of the following statements describes a circumstance under which teams ought to be used?

Ample resources are available.

Which of the following statements about team training is true?

Cross-training is less appropriate for teams of highly skilled workers.

Which of the following statements about semi-autonomous work groups is true?

Semi-autonomous work groups have the authority to make decisions and solve problems related to the major tasks of producing a good or service.

____ describes the average level of ability, experience, personality, or any other factor on a team.

Team Level

Which of the following statements about social loafing is true?

The consequences of social loafing include a loss of efficiency.

A leading coatings and paints manufacturer established a team made up of members from various departments to increase plant availability and decrease plant downtime. The plant loses considerable time daily because the assembly line has to be cleaned whenever the production schedule calls for a different color or type of paint to be produced. This cross-functional team needs to avoid ____ conflict if it hopes to be successful.

affective

With ____, teams no longer have to go through the frustratingly slow process of multilevel reviews and signoffs to get management approval before making changes.

bureaucratic immunity

Which of the following is the only type of responsibility given to traditional work groups?

execute the task

____ is a compensation system in which companies share the financial value of performance gains such as productivity, cost savings, or quality with their workers.

gainsharing

The manager wants to encourage cognitive conflict. According to the text, should she also push for a team consensus?

no, because requiring team consensus gives everyone on the team veto power

Group cohesion tends to be relatively strong at the ____ stage of team development.

norming

Which of the following is one of the stages that teams pass through as they develop and grow, rather than decline?

performing

Boeing's operation in Macon, Georgia was named one of the ten best manufacturing plants in North America by IndustryWeek magazine. The company maintains an employee involvement team to track the plant's goals and performance metrics. This team ____.

provides advice to management concerning areas that needed change or improvements

Which of the following types of teams has the authority to change their composition as well as all of their tasks and work methods?

self-designing teams

An organization that rewards its team members through gainsharing is ____.

sharing the financial value of performance gains

____ is one of the disadvantages associated with the use of work teams.

social loafing

E-Lab (the "E" stands for experience) has project teams perform field research for its clients. One team had to spend time riding in the back seat of a squad car, accompanying cops on drug raids, as part of research for a new communications device for police departments. Another team studied how people get sick with a cold to create a new over-the-counter cold remedy. Often clients give team members extremely ambitious goals which the team members initially have no idea how to solve. In other words, project teams are given ____.

stretch goals

____ is the ability to change organizational structures, policies, and practices if it helps teams meet their stretch goals.

structural accomodation

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. The group is trying to increase ____ within the fire fighting teams.

team diversity

Team rewards that depend on ____ are the key to rewarding team behaviors and efforts.

team performance rather than individual performance

The least amount of team autonomy is found in ____.

traditional work groups

A(n) ____ is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task.

virtual team

According to the U.S. Department of Transportation, the construction of tunnels is one of the greatest challenges encountered during road construction. The technique of tunneling has not kept pace with the development of other technical fields. The USDOT has created a national team of tunnel experts to develop road tunnel engineering principles and maintenance practices in the United States through the use of telecommunications and information technology. This group of tunnel experts will comprise a(n) ____.

virtual team

A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit. The hospital management asked a group of physicians, hospital volunteers, and administrative staff to develop and implement a plan to raise the necessary money. This group of people with complementary skills formed a(n) ____.

work team

According to the text, a(n) ____ is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

work team

Team norms in an organization can create ____.

-stronger organizational commitment -more trust in management -negative behaviors, such as breaking rules -increased job satisfaction

Which of the following is necessary for stretch goals to effectively motivate teams?

-the empowerment to control resources -the ability to change organizational policies and procedures -a high degree of autonomy -structural accomodation

Which of the following is an advantage associated with the use of project teams?

flexibility, reduction or elimination of communication barriers, increased cooperation among separate departments, faster design process