MGMT 3302 Exam 3 Williams Chap 8-11 Mindtap quiz

Currently, American companies spend more than ________ a year on training.

60 billion

is unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others.

Adverse Impact

________ is the degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs.

Autonomy

is an exception in employment law that permits sex, age, religion, and the like to be used when making employment decisions, but only if they are "reasonably necessary to the normal operation of that particular business."

Bona Fide occupational qualification

is the vertical line of authority that clarifies who reports to whom throughout the organization.

Chain of command

is the assignment of direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.

Delegation of Authority

is subdividing work and workers into separate organizational units responsible for completing particular tasks.

Departmentalization

________ is the perceived relationship between effort and performance

Expectancy Theory

is the first stage of team development, in which team members meet each other, form initial impressions, and begin to establish team norms.

Forming

________ is the extent to which a goal is challenging to accomplish.

Goal Difficulty

________ theory suggests that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement.

Goal Setting

________ is another way people try to restore equity, including asking for a raise or pointing out the inequity to the boss and hoping that she takes care of it.

Increasing Outcomes

Which of the following is a collection of activities that take place among companies to transform inputs into outputs that customers value?

Interorganizational Process

skills, such as listening, communicating, questioning, and providing feedback, that enable people to have effective working relationships with others

Interpersonal

Which term describes a purposeful, systematic process for collecting information on the important work-related aspects of a job?

Job Analysis

means increasing the number of different tasks that a worker performs within one particular job.

Job Enlargement

________ is a process that determines the worth of each job in a company by evaluating the market value of the knowledge, skills, and requirements needed to perform it.

Job Evaluation

A ________ is a written summary of the qualifications needed to successfully perform a particular job.

Job Specification

is a job composed of a small part of a larger task or process.

Job specialization

organizations are characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication.

Mechanistic

________ = Valance x Expectancy x Instrumentality.

Motivation

________ is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal.

Motivation

________ is the physical or psychological requirements that must be met to ensure survival and well-being.

Need

________ is/are informally agreed-on standards that regulate team behavior.

Norms

________ are measures of job performance that are easily and directly counted or quantified

Objective Performance Measuring

Which type of organization is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge?

Organic Organization

is the collection of activities that transform inputs into outputs that customers value.

Organizational Process

Which term describes the vertical and horizontal configuration of departments, authority, and jobs within a company?

Organizational structure

________ are employment-counseling services offered to employees who are losing their jobs because of downsizing.

Outplacement Services

________ is a compensation system in which employees are paid a set rate for each item they produce.

Piecework

________ is a type reinforcement that weakens behavior by following behaviors with undesirable consequences.

Punishment

________ is used to teach workers how to avoid rating errors and increase rating accuracy.

Rater Training

is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service, and speed.

Re engineering

The basic components of equity theory include all of the following EXCEPT

Reinforcement

________ are rules that specify which behaviors will be reinforced, which consequences will follow those behaviors, and the schedule by which those consequences will be delivered.

Schedule of Reinforcements

________ are the tests that measure the extent to which an applicant possesses the particular kind of ability needed to do a job well.

Specific Ability Tests

________ is the ability to change organizational structures, policies, and practices in order to meet stretch goals.

Structural Accommodation

is the extent to which collective action is required to complete an entire piece of work.

Task Interdependence

Which of the following is false regarding the use of teams

Teams have been shown to increase employee turn over

________ are interviews in which interviewers are free to ask the applicants anything they want.

Unstructured

________ are procedures and equipment similar to those used in the actual job and are set up in a special area. The trainee is then taught how to perform the job at his or her own pace without disrupting the actual flow of work, making costly mistakes, or exposing the trainee and others to dangerous conditions.

Vestibule Training

_________ teams consist of a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

Work

________ is a legal doctrine that requires employers to have a job-related reason to terminate employees.

Wrongful Discharge

An organization that outsources noncore business activities to outside companies, suppliers, specialists, or consultants is called a(n) ________ organization.

modular

Organizing work and workers into separate units responsible for producing particular products or services is known as:

product departmentalization

A ________ group is a group composed of two or more people who work together to achieve a shared goal.

traditional work