MGMT 3310 Chapter 10

Which of the following is an incorrect fit in a stable organizational environment?

A horizontal structure

_____ means that decision authority is located near the _____ of the organization

Centralization; top

Unity of command and the scalar principle are both closely related to the:

Chain of Command

Which is an advantage of the divisional structure?

Concern for customers' needs is high

Innovative Creations Corporation is designed along functional lines. New product development is very slow and the process is plagued by many problems. One of the problems is that the people in marketing never communicate with the people in production. This is an example of poor _____.

Coordination

An organization strives for internal efficiency with a(n) _____ strategy.

Cost Leadership

The organization chart: a. shows the characteristics of the organization's vertical structure. b. is a visual representation of the organization's structure. c.details the formal reporting relationships that exist within an organization. d. all of these. e.both shows the characteristics of the organization's vertical structure and is a visual representation of the organization's structure.

D. All of these

Which of the following is the basis for grouping positions into departments and departments into the total organization?

Departmentalization

With a(n) _____ strategy, the organization attempts to develop innovative products unique to the market.

Differentiation

_____ refers to the fact that services are perishable and cannot be stored in inventory.

Intangible output

Which department performs tasks that reflect the organization's primary goals and mission?

Line

Which of the following happens as organizations grow?

Managers have to find ways to tie different departments.

Which of the following typically is NOT considered a staff department?

Manufacturing

The _____ is the product or functional boss, who is responsible for one side of the matrix

Matrix boss

In the _____ approach, a manufacturing company uses outside suppliers to provide entire chunks of a product, which are then assembled into a final product by a handful of workers.

Modular

Which of the following is not an approach to structural design that reflects different uses of the chain of command?

Process Approach

Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle?

Scalar Principle

_____ departments include all of those that provide specialized skills in support of _____

Staff; line

Which of the following factors is NOT associated with larger span of control?

Subordinates are located at various different locations

Which of the following refers to the number of employees reporting to a supervisor?

The span of management

The matrix structure violates which of the following principles of management?

Unity of command

Kara's department is made up of people with similar skills and work activities. Her organization uses the _____ approach to departmentalization.

Vertical Functional

In the _____ structure, the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.

Virtual Network

Which of the following structures is the leanest of all organization forms because little supervision is required?

Virtual network approach

Which of the following refers to the degree to which organizational tasks are subdivided into individual jobs?

Work specialization

A task force is _____ committee(s) formed to solve a specific problem.

a temporary

The people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command. This is called _____.

accountability

Self-contained unit structure is a term used for:

divisional structure

When work specialization is extensive:

employees perform a single task.

All of the following are advantages of a functional structure EXCEPT:

excellent coordination between functions

Organization structure is defined as the:

framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated

A formal chain of command for both functional and divisional relationships is provided by the _____ approach to structure.

matrix

Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as _____.

reengineering

According to MANAGER'S SHOPTALK in Chapter 10, all of the following are effective ways for a manager to delegate EXCEPT:

save feedback for completion of the project.

Typically, project managers have authority over _____ but not over _____ assigned to it.

the project; people

All of the following are advantages of a divisional structure EXCEPT:

there is little duplication of services across divisions.

The _____ is an organization structure that divides the major functions of the organization into separate companies.

virtual network approach