MGMT 339 Midterm

A manager who performs personal favors for other employees is likely attempting to develop _______ among other organizational​ members?

A sense of obligation toward the manager

Which of the following is an example of a standing​ plan? A. A sustainability policy B. A management training program C. A program to teach workers about new factory machinery D. A departmental budget E. A project budget

A sustainability policy

There are six steps in the planning process. What is step​ 4?

Choosing the best alternative for reaching objectives

A credit​ card-processing firm would be likely to list the following competitive priorities for its external​ customers:

Consistent quality

Which management function is involved with ensuring that an event occurs as it was intended to​ occur?

Controlling

What refers to the managerial activity aimed at getting organizational performance up to the level of performance​ standards?

Corrective action

Which of the following considerations is not involved in developing a corporate​ strategy? A. Developing a staffing plan for the upcoming production period Your answer is correct. B. Responding to pressures for flexibility C. Monitoring and adjusting to changes in the business environment D. Identifying and developing the​ firm's core competencies

Developing a staffing plan for the upcoming production period

Which of the following outcomes is not a direct result of a market​ analysis?

Development of core competencies

Suppose you wanted a planning tool to schedule​ resources, including human resources and the use of machinery over​ time, and you wanted it in bar graph form. Which of the following would be the best​ tool?

Gantt chart

Which of the following is the final step in the MBO​ process?

Give rewards

Which of the following does NOT describe the management​ process? A. Reaching organizational goals by working with and through people B. Reaching organizational goals by concentrating on the supply of organizational resources C. Reaching goals by working with and through suppliers and vendors D. Implementing a series of activities to achieve long term returns on investments E. Implementing a series of continuing and related activities

Implementing a series of activities to achieve long term returns on investments

What is a behavior that makes the controlling process more​ effective?

Implementing timely corrective action

What is the affirmative purpose of​ planning?

Increasing organizational success

​__________ determines the relevance of information when a manager faces a​ decision-making situation.

Information appropriateness

The four primary factors that determine the value of​ information?

Information appropriateness Information timeliness Information quantity Information quality

Which of the following guidelines for establishing objectives focuses on helping a worker to be better motivated in carrying out an​ objective? A. Pinpoint expected results. B. Let the people responsible for attaining the objectives have a voice in setting them. C. State objectives as specifically as possible. D. Specify when goals are expected to be achieved. E. State objectives clearly and simply.

Let the people responsible for attaining the objectives have a voice in setting them.

Sarah is planning a department expansion and is meeting with her staff to discuss the most effective ways to handle the change. This is an example of which step in the planning​ process?

Listing alternative ways of reaching objectives

Which of the following is the second step in the planning​ process?

Listing alternative ways of reaching objectives

Which of the following refers to​ management's use of​ resources, such as raw materials and​ capital, in meeting​ goals?

Managerial effectiveness

What is the first step in the controlling​ process?

Measuring performance

What step in the management by objectives process involves the manager and the worker checking to see whether the objectives are being​ reached?

Monitor progress

What is the third step of the MBO​ process?

Monitoring progress

Which term refers to a target toward which an open management system is​ directed?

Organizational objective

Which term describes what an organization exists to​ do, given a particular group of customers and customer​ needs?

Organizational purpose

Which of the following are characteristics of service provider​ operations?

Perishable outputs

Which type of power increases as organization members perceive that the​ manager's level of expertise is​ significant?

Personal

Raul is a manager who wants to make sure his subordinates know how he will determine whether an objective has been reached. On which guideline for establishing objectives is Raul​ focusing?

Pinpointing expected results

Which two management functions have been called the​ "Siamese twins of​ management" because they are so closely​ linked?

Planning and controlling

Which term is used to describe any factor within an organization that is a barrier to organizational goal​ attainment?

Problem

Which term refers to any factor within an organization that is a barrier to an organizational​ goal?

Problem

​_______ are the fundamental activities that organizations use to do work and achieve their goals.

Processes

​_______ standards address how much different segments of an organization should produce.

Productivity

Which managerial activity is LEAST relevant to the success and effectiveness of the control​ process? A. Applying the control process to different kinds of organizational goals B. Regulating control systems to minimize their impact on organization standards Your answer is correct. C. Ensuring that the control process is appropriate to the activity being considered D. Explaining how the control process functions to the individuals involved E. Implementing corrective action quickly to eliminate control problems

Regulating control systems to minimize their impact on organization standards

Which of the following is the first step in the MBO​ process?

Review organizational objectives

What is an advantage of using an MBO​ approach?

Securing employee commitment to reaching organizational goals

Which of the following is the first step in evaluating the quality of organizational​ information?

Selecting the data to be analyzed and then determining the value of the information

Which of the following is the first step in the planning​ process?

Stating organizational objectives

What is a characteristic of most MBO​ programs?

The MBO process secures employee commitment to attaining organizational goals.

Information is best defined as​ ________.

The set of conclusions derived from data analysis

Which of the following is the fundamental purpose of​ planning?

To help the organization reach its objectives

At which step would a manager develop strategic and tactical plans in the planning​ process?

When developing plans to pursue the chosen alternative

The degree to which information is relevant to the current decision being made is called information​ _______.

appropriateness

Core competencies reflect the collective learning of the organization. Core competencies include

a​ well-trained, flexible workforce.

Which type of organizational resource is described as machines used during the manufacturing​ process?

capital

When managers go out of their way to ensure that employees know exactly what details are required to increase the quality of a controlling​ subsystem, managers are most likely​ ____________.

communicating the mechanics of the control process

Darren is the supervisor in a manufacturing facility that produces desks and chairs. Control of quality and output is his responsibility. To ensure that he is following the controlling​ process, after measuring the performance of his​ employees, he must​ _____, and then take any corrective action necessary.

compare measured performance to standards

The​ _______________ management function is focused on collecting data on employee performance and comparing it to previously set standards.

controlling

Yuan is currently looking for information on the recent productivity of his work group. Which management function is he involved​ with?

controlling

Managerial activity aimed at bringing organizational performance up to the level of performance standards is called​ ________.

corrective action

Facts or statistics crucial to the controlling process are called​ ________.

data

The closer an organization comes to achieving its​ goals, the more​ ________ its managers are considered.

effective

The higher the proportion of total organizational resources that contributes to productivity during the manufacturing​ process, the more​ __________ the manager.

efficient

Gymtastic was able to serve large crowds of customers and then adjust operations to serve very few customers thanks to their competitive capability related to

flexibility.

Which term refers to the process of predicting the likelihood of uncertain events or outcomes that will influence the operation of the​ organization?

forecasting

Which of the following is NOT a stage in the product life​ cycle? A. Introduction B. Saturation C. Decline D. Formation E. Growth

formation

​Essentially, the role of managers is to​ ________.

guide organizations toward goal accomplishment

​____________ refers to details about a project or the set of conclusions resulting from data analysis.

information

The​ _____________ method involves specific managers in an organization gathering to discuss their opinions on what will happen to sales in the future.

jury of executive opinion

Which term refers to the process of reaching organizational goals by working with and through people and other organizational​ resources?

management

An electronics company is currently looking at the share of total sales it has compared to competitors. This is an example of a​ ________standard.

market position

Drucker recommended eight key areas where managers should set system​ objectives, including setting objectives indicating where the company would like to be​ vis-à-vis its competitors. This is referred to as​ ________.

market standing

Decisions that relate to ensuring that specific organizational tasks are carried out correctly are called​ _______ decisions.

operational control

The foundation for managing processes and value chains is

operations strategy.

Which core process includes the activities required to produce and deliver the service or product to the external​ customer?

order fulfillment process

​________ includes determining tasks and groupings of work.

organizing

General Electric​ (GE) has​ _____, which include the type of training programs that GE employees should undergo to expand their skill set.

personnel development standards

Determining which tasks must be performed to attain organizational goals is part of which management​ function?

planning

The function that precedes and forms the basis for other management functions is​ ________.

planning

Which term refers to the process of determining how an organization can get where it wants to​ go, and what it will do to accomplish its​ objectives?

planning

A​ ________ is a standing plan that furnishes broad guidelines for taking action consistent with reaching organizational objectives.

policy

A​ _________ is a plan that furnishes broad guidelines for taking action consistent with reaching organizational objectives.

policy

Which type of plan supplies broad guidelines for action that support organizational​ objectives?

policy

Robert is a manager who is able to convince his employees to work late. This is an example of Robert using​ ________.

power

A plan that outlines a series of related actions that must be taken to accomplish a particular task is called a​ ________.

procedure

Roberta has created a plan to create a new office space for her organization. This is the planning type of​ ________.

program

Which term describes a​ single-use plan designed to carry out a special project within an​ organization?

program

The​ __________ is a scheduling tool that emphasizes the interrelationship of tasks and shows both the estimates of time necessary to complete each activity and the sequence of activities that must be followed to complete a project.

program evaluation and review technique

A manager is concerned with the degree to which the information she has related represents what is actually occurring. This manager is primarily concerned about information​ _______.

quality

The primary factors that govern the value of information within an organization include information​ appropriateness, timeliness,​ quantity, and​ _______________.

quality

A standing plan that indicates what an organizational member should or should not do and allows no room for interpretation is known as​ a(n) ________.

rule

A​ ________ is a plan that designates specific required action.

rule

Which type of forecast is focused on how many products will be sold to consumers over a specified time​ period?

sales forecast

A sales forecasting technique that predicts future sales by analyzing the opinions of salespeople as a group is known as the​ _________________.

salesforce estimation method

During the​ ________ stage of the product life​ cycle, sales are primarily based on the need to replace products.

saturation

​________ involves developing a list of activities and following time tables for the purpose of attaining an objective.

scheduling

If​ "every process and every person in an organization has​ customers," then

some customers are external and some are internal.

At the Holiday​ Hotel, maids are told they need to completely clean a room in 5 minutes or less for their performance to be considered adequate. This specific time limit would best be described as a​ ________.

standard

​A(n) _______________ is the established level of performance to serve as a model for evaluating an​ employee's success.

standard

Decisions that tend to focus on the entire​ organization, cutting across departmental​ lines, and have​ long-term consequences are called

strategic

A manager is making a decision related to the future objectives of the organization as a whole. This would likely be characterized as​ a(n) _______ decision.

strategic planning

An indicator that an issue or weakness exists is known as​ a(n) _______.

symptom

When Will tries to boot up his work​ computer, it loads very slowly. This is a​ ______ that suggests his computer may have a major issue such as a virus.

symptom

Information​ ___________ refers to the extent to which the receipt of information allows decisions to be made and action to be taken to the benefit of the firm.

timeliness

Management principles are​ ________.

universal

According to the contemporary view of management​ skills, which set of activities is focused on modifying organizational components such as monitoring the​ organization's external​ environment?

​Change-related activities

What are the three skills identified by Katz as important for successful management​ performance?

​Technical, human, and conceptual

When taking steps to increase​ power, the perception can be created that the employees are dependent on the manager. The strategy is to convey clearly the amount of​ _____ the manager has over organizational​ _____.

​authority, resources

Total power is made up of two types of​ power: _______ and​ _________.

​position, personal

In market​ analysis, the needs assessment step identifies

​product/service attributes.