MGMT 380
Companies from around the world lose about _____ billion each year as a result of fraudulent activity.
$2.9
Banners proclaiming Enron to be the "world's leading company" are an example of which element of the cult-like culture at the company?
A compelling and totalistic vision
When an influencer has the upper hand, when the agents anticipate resistance, or when the other person's behavior violates important norms
Hard tactics
A salesperson's good-natured or flattering banter with a customer before the customer makes a decision about purchasing a product is an example of an influence tactic called ___________.
Ingratiation
Soft tactics=
Ingratiation
An agent makes a request or proposal designed to arouse enthusiasm or emotions in a target person. In this scenario, the agent uses an influence tactic called _____.
Inspirational appeal
Values that refer to modes of behavior are called ______ values.
Instrumental
All of the following are bases of power except ______ power.
Organized
The capacity to produce effects on others or the potential to influence others refers to __________.
Power
Plato and Kant believed mature moral judgement was a _________ process.
Rational
The potential to influence others due to one's control over desired resources is __________ power.
Reward
One's ethical judgements are negatively affected by conflicts of interest.
True
A principal asks a teacher to be on the school's curriculum committee, and the teacher accedes to the request despite reservations because it is the principal's prerogative to appoint any teacher to that role. This scenario exemplifies an influence tactic called _____.
legitimizing tactic
The direction of communication at Enron can best be described as _________.
top-down
Which of the following are nonverbal gestures of power?
-Staring -Pointing -Interrupting
Leaders who try not so much to avoid doing "wrong things" but always do "right things" are known as __________ leaders.
Authentic
An individual's formal or official authority is called _____ power.
Legitimate
Which of the following is an assumption of Theory Y?
People are intrinsically motivated by their work.
Coercive power can be thought of as being the opposite of _______ power.
Reward
Power is a function of the leader, the follower, and the ___________.
Situation
When the agents are at a disadvantage, when the agents expect resistance, or when the agents will personally benefit if the attempt is successful
Soft tactics
Which of the following is not true of female managers?
They are more likely to act out of self-interest
In the context of influence tactics, identify a feature of coalition tactics that is different from that of consultation.
They are used when agents seek the aid or support of others to influence a target
Stanley Milgram found that many people will obey an authority figure even when doing so is in conflict with their conscience.
True
In his classic study, Stanley Milgram found that some _____% of individuals followed the requests of their "boss" even though doing so may have gone against their own personal beliefs.
70%
Followers can have more expert power than leaders.
True
Long-term success as a leader requires
a high need for socialized power and a high need for activity inhibition.
Which of the following is not characteristic of a cult?
A lack of common culture
Which of the following is likely to have the least amount of power?
A policeman dressed in regular clothes
When as individual justifies his behavior comparing it to even more heinous behavior he is using ____________.
Advantageous comparison
Which type of thinking is associated with the Golden Rule?
Care-based
A policeman giving a ticket is an example of _____ power.
Coercive
Cult leader Jim Jones is an example of a leader using which type of power?
Coercive
The actions of the Taliban against women in Afghanistan is an example of using which type of power?
Coercive
________ __________ represents an organization's purpose, guiding principles, basic identity, and most important values.
Core ideology
The fortitude to face risk and overcome fears associated with taking ethical action refers to moral _____________.
Courage
A researcher who ask subordinates to speculate whether they think their manager would be likely to act unethically is using a _________ reputation approach to measuring leader integrity.
Dubious
Leaders who show they understand the world as we see and experience it show ________.
Empathy
An agent influences a target by giving and taking favors. This scenario exemplifies an influence tactic called ____.
Exchange
__________ power is the power of knowledge.
Expert
Which of the following is not part of the Myers-Briggs Type Indicator test?
Extrinsic-intrinsic
According to Avilio, as long as leaders are ethical, their management methods should not be questioned.
False
Which of the following is not true?
Followers always have less influence over the rest of the group than the leader does.
Which of the following is not a benefit of having a strong ethical climate?
Increased organizational costs and complexity
Leaders who demonstrate their commitment to higher principles through their actions demonstrate strong ____________.
Integrity
Which types of power are best for a leader to use?
It depends on the situation
All of the following except which are characteristics most often associated with servant leadership?
Legitimacy
Hard tactics=
Legitimizing or pressure tactics
An agent makes requests to targets based on his or her position or authority. This scenario exemplifies an influence tactic called ______.
Legitimizing tactic
Refers to the process leaders use to make decisions about ethical and unethical behaviors.
Moral Reasoning
"The first imperative is to be trustworthy person, and that depends on both one's character and competence." This belongs to the _________ level of Covey's principle-centered leadership model.
Personal
Agents ask another to do a favor out of friendship. In this scenario, the agents use an influence tactic called ____.
Personal Appeal
Studies by McClelland and also by Miner use which method of assessing the need for power?
Projective personality tests
An agent uses logical arguments or factual evidence to influence others. This scenario exemplifies an influence tactic called ______.
Rational persuasion
Employee of the month and special parking spots are examples of using ______ power to influence behavior.
Reward
The potential to influence others due to one's control over desired resources is ________ power.
Reward
Which type of thinking can be characterized as "following the highest principle or duty"?
Rule-based
A leader who's primary motivation is to help others can best be described as _________ leaders.
Servant
A situation that is governed by clearly specified rules, demands, or organizational policies in which traits have minimal impact on behavior is called a ________ situation.
Strong
The four generations of values identified by Zemke include each of the following except _________.
Techies
Which of the following does not describe a servant leader?
The leader's primary role is to communicate to others.
Which of the following is an effective team leader's ideal job?
To create the conditions for the team to be successful
An individual is likely to be perceived as taller when he is introduced as a professor rather than as a student.
True (symbols like diplomas, awards, and titles can increase an individual's power)
The term ______ ethical leadership refers to leadership behavior enacted by individuals who take action to maintain ethical standards in the face of questionable moral behaviors by higher ups.
Upward
Constructs representing generalized behaviors or states of affairs that are considered by the individual to be important are known as __________.
Values
If you want to minimize status differentials with subordinates, what should you do at a meeting with them?
You should sit at a circular table
A minister establishes a committee of church members to help plan the layout and use of a new church addition. In this scenario, the minister uses an influence tactic called ________.
Consultation
An agent asks a target to participate in planning an activity. In this scenario, the agent uses an influence tactic called __________.
Consultation
Rational tactics=
Exchange
The group of workers identified by Zemke as entrepreneurial individuals who embrace change and take a free agency approach to their jobs are the _______.
Gen Xers
When an individual shows a systematic pattern of acts of kindness towards people that are like them, they are demonstrating ________ _______.
In-group favoritism
Individuals in a clique who sit next to each other at a circular table...
Increase their power
_____ is the actual change in a target person's attitudes, values, beliefs, or behaviors.
Influence
_______ power is primarily a function of the situation.
Legitimate
Which of the following is not one of the six composites that comprise Miner's motivation to manage?
Maintaining good relationships with subordinates They are: being active and assertive, wanting to compete for recognition and advancement, and being visibly different from followers
When parties are relatively equal in power, when resistance is not anticipated, and when the benefits are organizational as well as personal
Rational tactics
A researcher who ask subordinates to speculate whether they think their manager would be likely to act unethically is using a __________ reputation approach to measuring leader integrity.
Dubious
Moral _________ refers to an individual's belief in his capacity to mobilize various personal, interpersonal, and other external resources to persist despite moral adversity.
Efficacy
Thinking that is characterized as "do what's best for the greatest number of people" is referred to as _________ thinking.
Ends-based
principles of right conduct or a system of moral values are referred to as ____________.
Ethics
Authentic leaders are inconsistent in their values, their beliefs, and their actions.
False
_________ doubt the wisdom of traditional racial and sexual categorizing and seek seeking teamwork, security, and work-life balance as they move into the workplace.
Millennials
Which of the following is not part of the concept of moral potency?
Moral efficiency
Reinterpreting otherwise immoral behavior in terms of a higher purpose refers to ___________.
Moral justification
The potential influence one has due to the strength of the relationship between the leader and the follower is referred to as ______ power.
Referent
Which of the following is not one of the four qualities of leadership identified by Bennis and Goldman?
Values
Servant leadership has been hailed across the board as the most promising leadership style for large companies.
False
Choosing an influence tactic thinking an act would improve an employee's self-esteem or morale.
Frequently associated with successful influence attempts
Choosing an influence tactic because it followed company policy and choosing one because it was a way to put a subordinate in his place.
Frequently mentioned as reasons for unsuccessful influence attempts
Although most people purport to judge others by their merits, research shows that implicit prejudice often distorts their judgements.
True
Leaders sometimes fail as a result of lack of fit between their personal values and those of the organization.
True
In contrast to previous generations, which group believes that leaders have to earn their positions, not be given them based on seniority?
Gen Xers
Agent uses threats or persistent reminders to influence targets. This scenario exemplifies an influence tactic called ______.
Pressure tactic
Many people admire Michael Dell and see him as a role model. Which type of power does Dell have?
Referent
Which of the following is a criticism of servant leadership?
Servant leadership suggests that serving others is an end to itself rather than a means to other organizational goals.
According to the text, how people vary in their motivation to influence and control others refers to _________.
Need for power
Research shows that the relationship between how we think we should act and our actual behavior is _____ ______.
Often inconsistent
An individual who tells his superiors that he is responsible for completing 90% of the work done by his group is probably guilty of which type of bias?
Overclaiming credit
Which of the following is not one of the four general categories of attitudes and behaviors associated with ethical leadership and ethical role models?
Personal behaviors
Deciding how to balance spending time with your children versus making a bigger commitment to your career is an example of which type of dilemma?
Short-term versus long-term
