MGMT 405 - Exam 6
________ tests the organization's ability to meet short-term obligations.
Current ratio
Which of the following is one aspect of the balanced scorecard? A. External processes B. Internal processes C. Corporate governance D. Sustainability E. Teamwork
Internal processes
Why is acknowledgment important? A. It allows the manager to fire an employee more easily. B. It can help employees to know whether or not they are meeting expectations. C. It helps the manager to improve his or her own performance. D. It gives employees the ability to rate other team members.
It can help employees to know whether or not they are meeting expectations.
How does trust help to motivate employees? A. It enhances competition among team members. B. It encourages a manager to be more open. C. It empowers employees to be more creative in finding solutions. D. It eliminates conflict in the workplace.
It empowers employees to be more creative in finding solutions.
Which of the following defines basic corrective action?
Looks at how and why performance deviated before correcting the source of deviation
________ is a motivational approach in which an organization's financial statements are shared with all employees.
Open-book management
________ is the third step in the control process.
Taking managerial action
The least-preferred coworker (LPC) questionnaire to gauge leadership style forms a fundamental part of which theory of leadership? A. The path-goal model B. Situational leadership theory C. The Fiedler model D. The Ohio State studies E. Leader-member exchange (LMX) theory
The Fiedler model
________ are leaders who lead primarily by using social exchanges.
Transactional leaders
"Well-timed" feedback could mean "somewhat delayed" feedback. True False
True
Situational leadership theory is ________.
a leadership contingency theory that focuses on followers' readiness + the leadership model developed by Paul Hersey and Ken Blanchard that has gained a strong following among management development specialists
Chapter 18 Video_Sticky Fingers in the Workplace_2.42 mins If a manager catches an employee while on a two-hour lunch break and requests that the employee return to work, this would be an example of ________ control. A. financial B. customer C. concurrent D. feedforward E. feedback
concurrent
Total asset turnover ________.
means the fewer assets used to achieve a given level of sales, the more effectively management uses the organization's total assets
Debt to assets ________.
means the higher the ratio, the more leveraged the organization
Three-needs theory ________.
says three acquired (not innate) needs—achievement, power, and affiliation—are major motives in work
Reward power is ________.
the power a leader has to give positive rewards
A benchmark is ________.
the standard of excellence against which to measure and compare
Which of the following is the BEST description of productivity? A. Outputs divided by inputs B. Revenue minus cost of goods sold C. Sales divided by inventory D. Inputs divided by outputs E. Outputs divided by revenue
Outputs divided by inputs
________ is the end result of an activity.
Performance
________ are a person's needs for food, drink, shelter, sexual satisfaction, and other physical requirements.
Physiological needs
Which of the following defines motivation-hygiene theory?
States that intrinsic factors are related to job satisfaction and motivation, whereas extrinsic factors are associated with job dissatisfaction
UPS measures routes for each of its drivers, including the number of miles driven, deliveries, and pickups. Which step in the control process does this represent? A. Step 5 B. Step 1 C. Step 3 D. Step 2 E. Step 4
Step 1
What should a manager do when giving feedback and an employee gets very upset? A. Take a break and resume the conversation another time. B. Leave the room. C. Avoid giving any feedback to that individual. D. Raise his voice so he can be heard better.
Take a break and resume the conversation another time.
________ leadership uses a quid pro quo ("this for that") approach and exchanges rewards for effort. If you do something well, you can expect to be rewarded; however, if you do something poorly, you can expect to be punished. A. Visionary B. Transactional C. Situational D. Charismatic E. Transformational
Transactional
_________ describes leaders with the ability to create and articulate a realistic, credible, and attractive vision of the future that improves upon the present situation.
Visionary leadership
Christopher Klaus, Kanera's Founder and Chief Executive Officer, would say that a very ineffective way of managing a project team would involve using the ________ style. A. laissez-faire B. autocratic C. transformational D. democratic E. transactional
autocratic
Tony Cortese, Herman Miller's Senior Vice President of People Services, would say that a very ineffective way of managing a team would involve using the ________ style. A. transactional B. laissez-faire C. transformational D. autocratic E. democratic
autocratic
By redesigning the method in which some employees worklong dashin other words, allowing them to telecommute or take time to contemplate and get their creative juices flowinglong dashRudi's Bakery is acknowledging the importance of ________ within the job characteristics model. A. skill variety B. autonomy C. feedback D. task identity E. task significance
autonomy
________ is the search for the best practices among competitors or noncompetitors that lead to their superior performance.
Benchmarking
________ is the power a leader has to punish or control.
Coercive power
Which of the following describes immediate corrective action?
Corrects problems at once to get performance back on track
Why is feedback important? A. It is required by law. B. Employees want to know how they are performing. C. It gives the manager an opportunity to practice communicating. D. It shows top management that the manager is doing his or her job.
Employees want to know how they are performing.
Eric has put a lot of effort into his job performance because he is up for promotion this year. However, his coworker Jacob has put in what he would consider to be a very minimal effort this past year. Nonetheless, Jacob gets the promotion, leaving Eric feeling disappointed and unrewarded for his hard work. What motivation theory is best representative of this situation? A. Equity theory B. Hierarchy of needs theory C. Expectancy theory D. Three-needs theory E. Two-factor theory
Equity theory
Which of the following would be a feedforward approach to controlling employee theft? A. Strictly enforcing disciplinary procedures B. Using a private investigator to determine the source of theft C. Establishing policies defining theft, fraud, and disciplinary procedures D. Using corporate hotlines for reporting incidents of theft E. Suspending an employee who is accused of theft pending further investigation
Establishing policies defining theft, fraud, and disciplinary procedures
People tend to follow those they don't trust. True False
False
It's highly likely that you and your best friend will be motivated by the same things. True False
False
________ takes place before a work activity is done.
Feedforward control
Which of these is NOT a suggestion for giving feedback? A. Be straightforward and focus on specific behaviors. B. Keep feedback impersonal. C. Focus your feedback on what you know the person can't change. D. Watch your body language, tone of voice, and facial expressions.
Focus your feedback on what you know the person can't change.
A manager at UPS determines that a driver is not driving as many miles and not making as many deliveries and pickups as expected. Before he decides what to do, he examines the driver's route to see if it is rural, suburban, or urban and if this might play a role in the driver's performance. This would describe ________. A. immediate corrective action B. basic corrective action C. management by walking around D. disciplinary action E. benchmarking
basic corrective action
"Leading others isn't a one-size-fits-all" describes: A. building trust. B. being close to those you're leading. C. being adaptable. D. being consistent.
being adaptable.
Attempts to identify ________ that separated leaders from non-leaders were the foundation of leadership trait theories. A. characteristics B. behaviors C. situations D. circumstances E. expectations
characteristics
Chapter 18 Video_CH2MHill_Foundations of Control_2.59 mins In the video, Scott Yanagihara clearly has processes in place for ________, which is an important part of controlling. A. checking that work is being done well B. creating sales expectations C. checking federal regulation compliance D. checking the rate of sales E. auditing accounts to determine profit margins
checking that work is being done well
The leader who says, "Do this or you're fired" is exercising ________ power. A. information B. coercive C. expert D. referent E. reward
coercive
Chapter 18 Video_Sticky Fingers in the Workplace_2.42 mins Managers often walk around the work area they are responsible for to try to reduce employee time theft. Management by walking around is the best-known form of ___________________ control. A. profit maximization B. feedforward C. concurrent D. feedback E. cost cutting
concurrent
A company spot-checks every tenth product that comes off the assembly line to make sure that it meets standards. This is an example of ________. A. concurrent control B. feedforward control C. disciplinary actions D. feedback control E. basic corrective action
concurrent control
Wade is the kind of manager who has always been concerned not only with numbers, but also with people. He feels that a happy work crew is a productive work crew. According to the Ohio State studies, Wade would be high in ________. A. laissez-faire leadership B. employee-oriented behavior C. initiating structure D. consideration behavior E. production-oriented behavior
consideration behavior
An employee recognition program ________.
consists of personal attention and expressing interest, approval, and appreciation for a job well done
To go from being a team member to being a team leader, a person: A. should have headed up teams elsewhere. B. must demonstrate their ability to run meetings. C. should want to learn from others and be able to listen to them. D. should have technical expertise in a functional area.
should want to learn from others and be able to listen to them.
If Chip Conley, Joie de Vivre Hospitality's founder, were to say that any employee could nominate any other employee for a reward based on their performance, then an employee who was so nominated by his or her peers would probably have his or her ________ need fulfilled, according to Maslow. A. achievement B. physiological C. safety D. social E. self-actualization
social
A leader is ________.
someone who can influence others and who has managerial authority
Chapter 18 Video_CH2MHill_Foundations of Control_2.59 mins Yanagihara states in the video that CH2MHill's time sheet auditing system acts as a control process and ensures compliance with ________. A. management rules and the marketing department's requests B. state and federal regulations and client needs C. federal regulations and management rules D. state regulations and management requirements E. the accounting department's rules and management dictates
state and federal regulations and client needs
Feedback control ________.
takes place after a work activity is done
Concurrent control ________.
takes place while a work activity is in progress
Comparing your list with others in your class tells you: A. what type of manager they'll be. B. who would be fun to work with. C. that people differ in terms of what they value. D. that you're right and they're not.
that people differ in terms of what they value.
Organizational performance is ________.
the accumulated results of all the organization's work activities
Trust is ________.
the belief in the integrity, character, and ability of a leader
The first step in _______ is measuring actual performance.
the control process
Position power describes ________.
the degree of influence a leader has over activities such as hiring, firing, discipline, promotions, and salary increases
Coercive power is ________.
the power a leader has to punish or control
Motivation is ________.
the process by which a person's efforts are energized, directed, and sustained toward attaining a goal
Controlling is________.
the process of monitoring, comparing, and correcting work performance
Chapter 16 Video_Rudi's Bakery_Motivation_2.55 mins This video reinforces the statement in this chapter that says people are ________. A. always motivated by self-esteem B. only motivated by money C. usually motivated by power theory D. generally motivated by being introverted E. typically motivated by many factors
typically motivated by many factors
The term "pay-for-performance programs" refers to ________.
variable compensation plans that pay employees on the basis of some performance measure
John Scully, former CEO of Apple, has said, "The future belongs to those who see possibilities before they become obvious." This quote would BEST describe ________ leadership. A. autocratic B. achievement-oriented C. visionary D. transactional E. laissez faire
visionary
Motivation refers to the process by which a person's efforts are energized, directed, and sustained toward attaining a goal. However, managers must also choose a specific method based on their understanding of their employeeslong dashas the text suggests. Joie de Vivre Hospitality assumes that its employees ________. A. will be motivated by the sense of family B. will be motivated by clowns C. will be motivated by cash given out in private D. will be motivated by gifts handed out in a public forum E. would be embarrassed by any public display of reward
will be motivated by the sense of family
In a recent study of employees in thirteen countries, the top motivators included being treated with respect and having a work-life balance. Rudi's Bakery has addressed these motivation factors by allowing some employees to ________. A. receive early retirement benefits B. work from home on their computers C. work overtime to increase compensation D. move higher up the Maslow theory pyramid E. expand their responsibilities vertically
work from home on their computers
Herman Miller's senior vice president of People Services, Tony Cortese, describes a manager's job as being to "engage our employees on multiple levels. We want to make sure they like the environment that they're working in, they feel challenged by the nature of the projects, that they feel like they're being developed . . . that there's something bigger than just end product that they're working on." Based on the description in the text, such a manager is most likely a(n) ________. A. low-low leader B. high-high leader C. high-low leader D. R1 E. R3
high-high leader
Adrian Cavlan, Sound in Motion Partner, specifically mentions that leaders need to set a good example and be approachable; trust and mutual respect are important parts of this. This could be categorized as the ________ dimension in leadership. A. position power B. task structure C. leader-member relations D. R3 E. LPC
leader-member relations
Tony Cortese specifically mentions that leaders need to set a good example and be approachable; trust and mutual respect are important parts of this. This could be categorized as the ________ dimension in leadership. A. position power B. leader-member relations C. LPC D. task structure E. R3
leader-member relations
Every month, senior managers at Acme Bicycle hold an informational meeting with employees at all levels within the organization. They share copies of financial statements with the employees and encourage them to share the data with other employees and use it in their daily work. To help employees better understand the data, the accounting manager holds an informal brown-bag lunch training session every week in which a few items from the financial statements are explained in-depth. This illustrates the motivational approach known as ________. A. open-book management B. the job characteristics model C. goal-setting theory D. reinforcement theory E. expectancy theory
open-book management
Feedforward control is a ________.
control that takes place before a work activity is done
Chapter 18 Video_Sticky Fingers in the Workplace_2.42 mins This video reports that, worldwide, companies can lose up to $3.5 trillion from employees stealing money, software, information, office supplies, inventory, and so on. This example illustrates the importance of monitoring, comparing, and correcting work performance, which is called ________. A. controlling B. planning C. organizing D. leading E. selling
controlling
Mitch called Alonzo into his office and said, "The rules are, if you're late, you lose a half-day's pay. You were an hour late today, so I'm docking your pay this week." This is an example of ________. A. disciplinary action B. feedforward control C. benchmarking D. management by walking around E. basic corrective action
disciplinary action
Kawa Hatel, Platinum Auto Body Co-Owner, would most likely agree that an effective team leader at Platinum Auto Body is one who ________. A. tells subordinates exactly what to do and harangues them when they lack efficiency B. encourages and supports collaboration in achieving common goals C. encourages subordinates to cope with increased work demands D. assumes self-gratification rather than commitment to duty or altruistic motivation E. listens to subordinates yet emphasizes that individual projects are critically important
encourages and supports collaboration in achieving common goals
According to Maslow's hierarchy of needs theory, lower-order needs are predominantly satisfied ________, whereas higher-order needs are satisfied ________. A. independently; through interactions with others B. externally; internally C. internally; externally D. through interaction with others; independently E. autonomously; autocratically
externally; internally
Chapter 18 Video_Sticky Fingers in the Workplace_2.42 mins Employee theft is a major concern for companies. When a company's security team has meetings to talk about ways each branch office successfully reduced employee theft, this is a good example of ________ control. A. feedback B. informational C. feedforward D. budget E. task-oriented
feedback
Knowing when to give feedbacklong dashmaking it well-timedlong dashis important because: A. it shows you're keeping feedback descriptive, rather than judgmental or evaluative. B. feedback is supposed to help the person giving the feedback be more efficient. C. feedback is most meaningful to a recipient when there's a very short interval between his or her behavior and the receipt of feedback about that behavior. D. it shows you're being straightforward.
feedback is most meaningful to a recipient when there's a very short interval between his or her behavior and the receipt of feedback about that behavior.
Chapter 18 Video_Sticky Fingers in the Workplace_2.42 mins Employee theft of office supplies is often highest the month before the beginning of the school year. If a company anticipates the potential of increased office supplies theft and decreases the office supplies' level throughout the month of August, this would be an example of ________ control. A. financial B. feedforward C. feedback D. concurrent E. customer
feedforward
Chapter 18 Video_CH2MHill_Foundations of Control_2.59 mins Scott Yanagihara mentions that CH2MHill works ahead of time to get all relevant permits so that work can proceed in a timely manner. This best exemplifies ________. A. management by walking around B. feedback control C. financial control D. concurrent control E. feedforward control
feedforward control
Carol S. Collard, CaringWorks, Inc.'s president, describes how CaringWorks, Inc. operates and states that the "policy, decisions, and recommendations come from the ground up. They are deliberated by the senior management committee, and then we share that information with the board of directors." Based on information in the text, CaringWorks, Inc. is most likely an organization that has ________. A. a variety of hierarchical levels B. increasingly complex hierarchical levels C. few hierarchical levels D. free movement between various levels of hierarchy E. employees who remain at the same hierarchy level
few hierarchical levels
You can assess a leadership situation by looking at: A. how much trust the group has, how adaptable the leader is, and how engaged the group is. B. individual capabilities of your team members, willingness and motivation of team members, and how much power the leader has to reward and punish. C. the leader's capabilities and the willingness and motivation of the leader. D. how sincere the leader is in wanting to lead, how motivated team members are, and how much power the leader has.
individual capabilities of your team members, willingness and motivation of team members, and how much power the leader has to reward and punish.
Goal-setting theory ________.
is the proposition that specific goals increase performance and that difficult goals, when accepted, result in higher performance than do easy goals
Expert power is ________.
power that's based on expertise, special skills, or knowledge
Inspiring and motivating others can be accomplished by: A. encouraging conflict among team members. B. threatening them with pay cuts. C. praising and recognizing them publicly. D. pointing out their flaws.
praising and recognizing them publicly.
The number of items (factors) in the "what motivates you" list is: A. 10 B. 12 C. 15 D. 8
12
The process of monitoring, comparing, and correcting work performance is the management function known as ________. A. planning B. controlling C. organizing D. leading E. influencing
Controlling
Samir called his line workers into the office and said, "I want to put the rules on the table so there's no misunderstanding. If you're late, you lose a half-day's pay. If you miss your production quota more than twice in one week, you're fired." How would Samir's leadership style be characterized using the path-goal theory? A. Participative leader B. Directive leader C. Supportive leader D. Achievement-oriented leader E. Laissez-faire leader
Directive leader
________ is taken by a manager to enforce the organization's work standards and regulations.
Disciplinary action
Why are managers often hesitant to give feedback? A. Giving effective feedback is hard. B. It's not required by the organization. C. It's not part of their job description.
Giving effective feedback is hard.
Which of these is NOT a suggestion for being a good leader? A. Keep your distance from those you're leading. B. Be consistent. C. Be adaptable. D. Build trust.
Keep your distance from those you're leading.
Which of the following is good advice for giving effective feedback? A. Have someone else give the feedback for you. B. Don't let the other person express an opinion about their performance. C. Keep your feelings out of it, and don't let it get personal. D. Give positive feedback infrequently.
Keep your feelings out of it, and don't let it get personal.
________ is the desire for friendly and close interpersonal relationships.
The need for affiliation
________ is the need to make others behave in a way that they would not have behaved otherwise.
The need for power
The job characteristics model is _______.
a framework for analyzing and designing jobs that identifies five primary core job dimensions, their interrelationships, and their impact on outcomes
Autocratic style refers to ________.
a leader who dictates work methods, makes unilateral decisions, and limits employee participation
A balanced scorecard is ________.
a performance measurement tool that looks at more than just the financial perspective
Self-actualization needs include ________.
a person's need to become what he or she is capable of becoming
Social needs are ________.
a person's needs for affection, belongingness, acceptance, and friendship
Esteem needs are ________.
a person's needs for internal factors such as self-respect, autonomy, and achievement, and external factors such as status, recognition, and attention
Safety needs are ________.
a person's needs for security and protection from physical and emotional harm
Credibility is ________.
the degree to which followers perceive someone as honest, competent, and able to inspire
Task structure describes ________.
the degree to which job assignments are formalized and structured
The need for achievement is ________.
the drive to succeed and excel in relation to a set of standards
Consideration is ________.
the extent to which a leader has work relationships characterized by mutual trust and respect for group members' ideas and feelings
________ is a factor that increases job satisfaction and motivation.
A motivator
When keeping feedback impersonal, you should: A. focus on job-related behaviors. B. focus on goals. C. be descriptive rather than judgmental or evaluative. D. All of the above
All of the above
Which of these is a suggestion for being a good leader? A. Build trust. B. Assess the leadership situation. C. Engage your team members. D. All of the above
All of the above
________ means the higher the ratio, the more leveraged the organization.
Debt to assets
Nicoh Corporation is in the early stages of developing a pay-for-performance program. On which of the following factors should the firm base rewards in order for employees to achieve maximum motivation? A. Cost of living increases B. Job title C. Seniority D. Individual productivity E. Length of the employee's tenure with the company
Individual productivity
Why is it important for employees to be excited about work? A. It makes managers less necessary. B. It makes them more productive. C. It makes them feel that work is drudgery. D. It makes them better candidates for leadership roles.
It makes them more productive.
________ is combining several simple jobs into one larger job.
Job enlargement
________ is the vertical expansion of a job by adding planning and evaluating responsibilities.
Job enrichment
Which of the following would not be considered an element for motivating employees? A. Communication B. Acknowledgment C. Negative reinforcement D. Trust
Negative reinforcement
________ describes the degree of confidence, trust, and respect employees have for their leader.
Leader-member relations
________ is the power a leader has as a result of his or her position in the organization.
Legitimate power
________ describes when a manager is out in the work area interacting directly with employees.
Management by walking around
Which of the following statements does not constitute good advice for being a good leader? A. Learn from your mistakes. B. Be willing to learn from others. C. Go into a new leadership situation with an open mind. D. Micromanage the people you are leading.
Micromanage the people you are leading.
Manufacturing manager Anand has noticed a significant discrepancy between the stated inventory and actual inventory of valuable raw materials used in the company's electroplating process. As a result, he has locked up the raw materials and established a written procedure through which employees must sign out quantities as they remove them. Which function of controlling does this BEST describe? A. Providing information and feedback on employee performance B. Determining whether organizational goals are being met C. Establishing standards against which to measure performance D. Protecting the organization and its assets E. Searching for best practices among competitors
Protecting the organization and its assets
Which of the following illustrates the use of concurrent control to address workplace violence? A. Suspending an employee who has been accused of workplace violence B. Revising company policy after an incident of workplace violence C. Training employees about how to deal with a workplace violence situation D. Providing "blue light" emergency phones throughout the company's facilities E. Conducting criminal background checks on job applicants
Providing "blue light" emergency phones throughout the company's facilities
If Joie de Vivre Hospitality proposes to give employees $50 gift certificates to reward hard work and success, which of the following theories is Joie de Vivre Hospitality most likely applying to keep its workforce motivated? A. Reinforcement theory B. Goal-setting theory C. Hygiene-factor theory D. Power theory E. Affiliation theory
Reinforcement theory
One of the things that Alexis enjoys about her job is that no two days are the same. Every day, she encounters new situations that require her to utilize different abilities and talents. Which element of the job characteristics model does this illustrate? A. Task identity B. Autonomy C. Skill variety D. Feedback E. Task significance
Skill variety
________ is the degree to which a job requires a variety of activities so that an employee can use a number of different skills and talents.
Skill variety
Why does "everyone" need feedback? A. So people can feel good about themselves B. So people can do their best work. C. So people won't leave the organization D. So the manager can be viewed as a good manager
So people can do their best work.
Which of the following is the BEST definition of motivation? A. The process by which we give meaning to our environment by organizing and interpreting sensory impressions B. A permanent change in behavior that occurs as a result of experience C. The process of guiding learning in graduated steps using reinforcement or the lack thereof D. The process through which we judge others' behavior depending on the meaning we attribute to that behavior E. The process by which a person's efforts are energized, directed, and sustained through attaining a goal
The process by which a person's efforts are energized, directed, and sustained through attaining a goal
Chip Conley of Joie de Vivre Hospitality states that the most common reason that workers leave a job is because of a poor relationship with their boss. If a worker wants to leave his or her job because the manager didn't trust him or her, and the manager kept trying to follow the worker around to continually micro-manage, that manager was probably a proponent of ________. A. Theory Z B. MBWA C. Theory Y D. Management by objectives E. Theory X
Theory X
Democratic style refers to ________.
a leader who involves employees in decision making, delegates authority, and uses feedback as an opportunity for coaching employees
Leadership is ________.
a process of influencing a group to achieve goals
The control process is ________.
a three-step process of measuring actual performance, comparing actual performance against a standard, and taking managerial actions to correct deviations or inadequate standards
Thad has always been a hard-charger when it comes to his career. He's the first one in the office every morning and the last one to leave, and it's important to him to excel in everything he does. According to McClelland, Thad would appear to have a high need for ________. A. affiliation B. achievement C. power D. self-actualization E. esteem
achievement
Tony Cortese, would most likely agree that an effective leader at Herman Miller is one who ________. A. encourages and supports collaboration in achieving common goals B. encourages subordinates to cope with increased work demands C. tells subordinates exactly what to do and harangues them when they lack efficiency D. listens to subordinates yet emphasizes that individual projects are critically important E. assumes self-gratification rather than commitment to duty or altruistic motivation
encourages and supports collaboration in achieving common goals
The element of motivation that is a measure of an individual's drive, intensity, and vigor to attain a goal is referred to as ________. A. energy B. persistence C. motivators D. tenacity E. direction
energy
Doug Radi mentions that one employee was motivated by the offer of telecommuting; however, this might not work for all employees because some workers ________. A. enjoy natural work units instead of distributive work units B. like to combine fragmented tasks into one large module to satisfy their social needs C. prefer to work with procedural justice rather than distributive justice D. enjoy the informal interactions at work that satisfy their social needs E. prefer non-reinforcement rather than reinforcement to satisfy their psychological needs
enjoy the informal interactions at work that satisfy their social needs
Charismatic leaders are ________.
enthusiastic, self-confident leaders whose personalities and actions influence people to behave in certain ways
Whenever someone's computer goes down at Nicoh Enterprises, people call Gina. She is great at troubleshooting technical issues and always knows what to do to get their computers up and running again. Gina has ________ power. A. legitimate B. expert C. reward D. information E. coercive
expert
Corporate Communications director Mark Schurman describes how Herman Miller employees are assigned to teams not necessarily higher in rank than teammates, but to keep employees fresh, mobile, and immersed in the whole of the projects they undertake. Based on information in the text, Herman Miller is most likely an organization that has ________. A. employees who remain at the same hierarchy level B. few hierarchical levels C. free movement between various levels of hierarchy D. a variety of hierarchical levels E. increasingly complex hierarchical levels
few hierarchical levels
One of the items on the list is _________working hours. A. secure B. good C. fair D. flexible
flexible
Someone who is ready for a leadership position: A. goes above and beyond the current job description. B. has not yet mastered the current position. C. needs a dominating personality. D. micromanages other team members.
goes above and beyond the current job description.
The textbook defines a leader as someone who can influence others and who ________. A. has authority by virtue of how he or she is perceived by his or her peers B. stimulates and inspires followers to achieve extraordinary outcomes C. possesses expert power D. creates and articulates an energizing vision of the future E. has managerial authority
has managerial authority
Having a solid understanding of knowing what motivates you: A. helps you manage your time better. B. helps you make smart career and job choices. C. shows that you are a good decision maker. D. All of the above
helps you make smart career and job choices.
Glenn Pitman, Triple Rock Brewery Supervisor, describes a supervisor's job as keeping her or his team motivated and encouraging team members to work together to resolve problems. Based on the description in the text, such a manager is most likely a(n) ________. A. R3 B. high-high leader C. low-low leader D. high-low leader E. R1
high-high leader
Chapter 18 Video_CH2MHill_Foundations of Control_2.59 mins Yanagihara mentions that CH2MHill audits its time sheets; this involves ________. A. asking clients how much time was spent solving their problem B. keeping track of time spent on each client's project C. keeping track of management's requirements for billing D. keeping track of each client's time requirements E. asking management how much time should be spent on each client
keeping track of time spent on each client's project
Transformational leaders are ________.
leaders who stimulate and inspire followers to achieve extraordinary outcomes
The process of directing and influencing a group to achieve its goals is referred to as ________. A. leadership B. micro-management C. groupthink D. power E. organization
leadership
Doug Radi described an example where Rudi's Bakery took the stress level of one of its employees into consideration and revised her job to minimize the stress. Herzberg would call this a concentration on ________ factors. A. motivational B. hygiene C. managerial D. integrated E. financial
motivational
Chapter 18 Video_CH2MHill_Foundations of Control_2.59 mins The audit process that CH2MHill has instated could be referred to as a measure of ________, which is also described in the text. A. regulatory control B. systematic troubleshooting C. organizational productivity D. organizational strategy E. organizational problem solving
organizational productivity
Chip Conley of Joie de Vivre Hospitality states that an employee's survival needs (i.e., knowing he or she has a job, has benefits, and will receive an annual wage increase) need to be met and are extremely important. An employee who feels this way is most likely motivated by ________. A. Theory X B. lower order needs C. esteem needs D. safety needs E. physiological needs
safety needs
Comparing actual performance against the standard is the ________ step in the control process.
second
