MGMT 412 Exam 2
Evaluation designs without pre-test or comparison groups are most appropriate when _____
A company is only interested in whether trainees have achieved a certain proficiency level
Six Sigma and Kaizen involve principles of_____
Action Learning
____ is a process that involves a small group working on real problems
Action learning
A(n) _____ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job.
Action plan
Suppose you would like to train a group of managers to enhance their skill in providing employee feedback. Which of the following methods would be least appropriate?
Adventure learning
Which of the following involves assisting a certified tradesperson at a work site?
An apprenticeship
_____ refers to the ease with which training outcomes can be collected
Practicality
_____ refers to training that a team manager receives that focuses on ways to resolve conflict within the team.
Team-leader training
Which of the following statements is true of random assignment?
It assigns employees to a training program without considering their individual differences
Behavior and skill-based outcomes are best measured by
Observations
If companies have a limited budget for developing new training methods, the most appropriate hands-on training method would be what?
On-the-job
Which of the following is a concern in organizations regarding the loss of explicit and tacit knowledge?
The retirement of Baby Boomers
Which of the following statements is true?
There is considerable overlap between learning outcomes across the training methods
A company that aims to improve readily observable outcomes by collecting data at periodic intervals before and after training is likely applying a _____ evaluation design.
Time series
Which of the following statements is true of near transfer?
Trainees should be encouraged to focus on important differences between training tasks and work tasks.
TF: According to the 70-20-10 model, the majority of learning should be guided by the employee as opposed to the organization
True
TF: Millennials like to learn by working alone and helping others to learn.
True
TF: Pilot testing is more useful for formative evaluation than summative evaluation
True
TF: Traditional classroom-type searing makes it difficult for trainees to work in teams
True
Improved self-efficacy beliefs relate to an affective learning outcome
Ture
TF: A CEO is likely more concerned with summative evaluation relative to formative evaluation
Ture
In the context of big data, ____ refers to the large number of sources and types of data
Variety
In the context of MBTI,___ types thrive in flexible learning environments in which they are stimulated by new and exciting ideas. Such individuals like to "go with the flow" and are receptive to new opportunities
Percieving
Which of the following statements is true of knowledge management?
Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management.
_____ best prepares team members to step in and take the place of a member who may temporarily leave them
Cross training
A _____ refers to an organized program of study designed to meet a complex learning objective.
Curriculum
Which of the following represents the lowest level of manager support for training?
Encouragement of trainees' participation in training
If trainers are interested in the generalizability of a study's results, they are said to be interested in the _____ of the sduty
External validity
Among all training outcomes, cognitive outcomes are most frequently assessed.
False
Consider guided-competency learning, social-competency learning....
False
Despite its advantages, one of the significant disadvantages of a NPS is that it is relatively difficult for learners to complete
False
In the context of the MBTI, sensing types will thrive when information is organized and structures. Such individuals are motivated to complete assignments in order to gain closure.
False
Presentation methods promote active participation among trainees
False
Social-contextual learning consists of formal training activities
False
TF: According to the 70-20-10 model approx 20 % of learning occurs through formal classroom experiences
False
TF: Affective outcomes would be considered a Level 1 outcome in Kirkpatrick's model of training evaluation
False
TF: Compared to other generations, Millennials prefer training methods that allow them to work at their own pace and look to trainers to share their expertise
False
TF: Conference type seating is most appropriate when training involves small group discussions
False
Which of the following statements best differentiates formative evaluation from summative evaluation?
Formative eval focuses on how to make a training program better
_____ relate to trainees' attitudes toward training content and motivation to transfer
Affective outcomes
According to the Myers-Briggs Type Indicator (MBTI), which of the following types of learners require instructors to emphasize personal needs, beliefs, values, and experiences?
Feeling learners
Which of the following methods is/are the most commonly used in organizations?
Instructor-led classroom training
In the context of the MBTI,_____ types prefer a learning atmosphere in which an emphasis is placed on meaning and associations. Insight is values more than careful observation.
Intuitive
_____ is based on the principles of social learning theory
Behavior modeling
_____ is an example of a context-based learning method that is guided by companies.
A simulation
Which of the following requires the least amount of participation from trainees?
Audiovisual instruction
Lecture as a presentation method_____
Can be easily employed with large groups of trainees
A(n) _____ gets learners into the appropriate mental state for learning and allows them to understand the personal and work-related meaningfulness of course content
Concept map
Development of effective self-directed learning typically begins with _____
Conducting a job analysis to identify the tasks that must be covered
The eval process ideally begins with_____
Conducting a needs analysis
if training emphasizes total group discussion and no small-group interaction, a _______ seating arrangement will be most effective
Conference-type
_____ refers to whether performance on the outcome reflects true differences in performance
Discrimination
Which of the following is a major aide in communicating tacit knowledge?
Discussion
Curricula differ from courses in that curricula:
Include broader learning objectives
A case study _____
Includes a description about how employees or an organization dealt with a difficult situation
Which of the following instances call for training with emphasis on far transfer?
Creating a new product
In training, the greatest level of support that a manager can provide is to______
Participate in training as an instructor
Which of the following statements is NOT true regarding a Net Promoter Score (NPS)?
Trainees are categorized into detractors, permissives, and promotors
TF: In general, it is considered best practice to avoid the use of incandescent lighting in a training room.
False
Which of the following statements is most true of on-the-job training?
Skills learned through OJT are easily transferred to the job
_____ learning focuses on context-dependent knowledge and skills learned via social media and informal interactions through others
Social contextual
TF: Results are more frequently examined than reactions
False
TF: Counter to intuition, using managers and employees as trainers decreases the perceived meaningfulness of the training content
False
TF: Fan-type seating is ineffective for training that includes trainees working in groups and teams
False
TF: Formative evaluation usually involves collecting quantitative data through tests or objective measures of performance.
False
TF: The dimensions of the Myers-Briggs Type Indicator combine to form 18 personality types
False
TF: The traditional classroom-type arrangement is good for role-play exercises that involve trainees working in groups of two or three
False
Explicit knowledge
Can be managed by a knowledge management system
Vicarious reinforcement is most relevant to
Behavior Modeling
Front-line supervisors are likely most concerned with which training outcomes?
Behavior and skill-based outcomes
_____ relate(s) to whether trainees are using training content back on the job.
Behavior and skill-based outcomes
_____ involves training teams how to share information and make decisions
Coordination training
With opportunity to perform, activity levels refers to the _____
Frequency with which trained tasks are performed on the job
Which of the following is the first stage of an experiential learning training program?
Gaining conceptual knowledge and theory
Which of the following is an affective learning outcome?
Greater appreciation of diversity
____ learning focuses on well-defined competencies typically trained via lecture and online methods
Guided competency
Which of the following is not a variation of the lecture method discussed in the text?
Guided conceptual inquiry
Effective knowledge sharing is most likely when employees_____
Have easy access to information in the context of their jobs
Which of the following statement is true of the Solomon four-group evaluation design?
It combines both pre-test/ post-test comparison group and post-test-only/ control group designs
The first and most important step in choosing a training method is to identify the_____
Learning objective
Which of the following is a presentation method of training?
Lecture
____ is a way of delivering content to learners in small, very specific bursts. With such learning, individuals are in control of what and when they're learning.
Microlearning
Which generational cohort tends to prefer blended learning
Millenials
A(n) _____ refers to a memory tool to encode difficult-to-remember information in a wat that is much easier to remember.
Mnemonic
It is estimated that 15% of organizations collect data on which of the following training outcomes?
ROI
Which training outcome relates to trainees providing feedback about their satisfaction with a trainer?
Reactions
_____ is (are) likely to be the easiest training outcome to measure.
Reactions
If is firm measures its sales volume before and after a training program, which training outcome is it focused on?
Results
It is estimated that 35% of organizations collect data on which of the following training outcomes?
Results
_____ demonstrate(s) to key business stakeholders, such as top-level managers, that their expectations about training have been satisfied.
Return on Expectations (ROE)
_____ is a time period in which participants no longer receive training intervention
Reversal
Which of the following methods allows employees to take responsibility for all aspects of learning?
Self-directed learning
Which of the following methods would be appropriate for developing skills in revenue management, as discussed in the text?
Self-directed learning
Jane has been a trainer for many years. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees. Her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance?
Self-fulling prophecy
Which of the following is true of business games?
Several alternative courses of action are available to trainees
ROI analysis is best suited for training programs that are _____
Significant financial investments
Which of the following is not characteristic of case studies?
They allow trainees to act out skills
Which of the following statements is true of lesson plans?
They include the sequence of activities that will be conducted and identify administrative details
Which of the following statement is most true of comparison groups?
They represent a group of employees who do not attend training
Context-based learning is unique to an employee's needs
True
Appropriate training outcomes need to discriminate, meaning that_____
Trainees' performance on the outcome should actually reflect true differences in performance
Low levels of opportunity may indicate that_____
Training content is not important for the employee's job
_____ refers to the process of collecting the outcomes needed to determine whether training is effective.
Training evolution
Competency-based learning may occur through job experiences
True
Typically, _____ are used to assess cognitive outcomes
"pencil-and-paper" tests
TF: Pilot testing refers to the process of previewing the training program with potential trainees and managers
True
Which of the following statement is true of Traditionalists?
Most Traditionalists are not in retirement
_____ review meetings are meetings between a manager and employee during which the employee's performance is discussed, and improvement goals are agreed upon.
Performance appraisal
A RFP is a document mainly used to identify____
Potential vendors and consultants for training services
The pre-training phrase primarily invovles
Preparing, motivating, and energizing trainees to attend the learning event
_____ refers to concrete examples to show how learning has led to results that a company finds worthwhile and credible
Success cases
Which term refers to a group of two or more trainees who agree to meet to discuss their progress using learned capabilities on the job?
Support Network
Formative evaluation involves collecting data about a training program from trainees manly through___
Their opinions and feelings
Which of the following strategies is least appropriate for far transfer?
Using standardized procedures, processes, and checklists
In the context of big data, _____ refers to the huge amount of data that is being generated and the speed with which it must be evaluated, captured, and made useful.
Velocity
