MGMT 412 Exam 2

Evaluation designs without pre-test or comparison groups are most appropriate when _____

A company is only interested in whether trainees have achieved a certain proficiency level

Six Sigma and Kaizen involve principles of_____

Action Learning

____ is a process that involves a small group working on real problems

Action learning

A(n) _____ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job.

Action plan

Suppose you would like to train a group of managers to enhance their skill in providing employee feedback. Which of the following methods would be least appropriate?

Adventure learning

Which of the following involves assisting a certified tradesperson at a work site?

An apprenticeship

_____ refers to the ease with which training outcomes can be collected

Practicality

_____ refers to training that a team manager receives that focuses on ways to resolve conflict within the team.

Team-leader training

Which of the following statements is true of random assignment?

It assigns employees to a training program without considering their individual differences

Behavior and skill-based outcomes are best measured by

Observations

If companies have a limited budget for developing new training methods, the most appropriate hands-on training method would be what?

On-the-job

Which of the following is a concern in organizations regarding the loss of explicit and tacit knowledge?

The retirement of Baby Boomers

Which of the following statements is true?

There is considerable overlap between learning outcomes across the training methods

A company that aims to improve readily observable outcomes by collecting data at periodic intervals before and after training is likely applying a _____ evaluation design.

Time series

Which of the following statements is true of near transfer?

Trainees should be encouraged to focus on important differences between training tasks and work tasks.

TF: According to the 70-20-10 model, the majority of learning should be guided by the employee as opposed to the organization

True

TF: Millennials like to learn by working alone and helping others to learn.

True

TF: Pilot testing is more useful for formative evaluation than summative evaluation

True

TF: Traditional classroom-type searing makes it difficult for trainees to work in teams

True

Improved self-efficacy beliefs relate to an affective learning outcome

Ture

TF: A CEO is likely more concerned with summative evaluation relative to formative evaluation

Ture

In the context of big data, ____ refers to the large number of sources and types of data

Variety

In the context of MBTI,___ types thrive in flexible learning environments in which they are stimulated by new and exciting ideas. Such individuals like to "go with the flow" and are receptive to new opportunities

Percieving

Which of the following statements is true of knowledge management?

Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management.

_____ best prepares team members to step in and take the place of a member who may temporarily leave them

Cross training

A _____ refers to an organized program of study designed to meet a complex learning objective.

Curriculum

Which of the following represents the lowest level of manager support for training?

Encouragement of trainees' participation in training

If trainers are interested in the generalizability of a study's results, they are said to be interested in the _____ of the sduty

External validity

Among all training outcomes, cognitive outcomes are most frequently assessed.

False

Consider guided-competency learning, social-competency learning....

False

Despite its advantages, one of the significant disadvantages of a NPS is that it is relatively difficult for learners to complete

False

In the context of the MBTI, sensing types will thrive when information is organized and structures. Such individuals are motivated to complete assignments in order to gain closure.

False

Presentation methods promote active participation among trainees

False

Social-contextual learning consists of formal training activities

False

TF: According to the 70-20-10 model approx 20 % of learning occurs through formal classroom experiences

False

TF: Affective outcomes would be considered a Level 1 outcome in Kirkpatrick's model of training evaluation

False

TF: Compared to other generations, Millennials prefer training methods that allow them to work at their own pace and look to trainers to share their expertise

False

TF: Conference type seating is most appropriate when training involves small group discussions

False

Which of the following statements best differentiates formative evaluation from summative evaluation?

Formative eval focuses on how to make a training program better

_____ relate to trainees' attitudes toward training content and motivation to transfer

Affective outcomes

According to the Myers-Briggs Type Indicator (MBTI), which of the following types of learners require instructors to emphasize personal needs, beliefs, values, and experiences?

Feeling learners

Which of the following methods is/are the most commonly used in organizations?

Instructor-led classroom training

In the context of the MBTI,_____ types prefer a learning atmosphere in which an emphasis is placed on meaning and associations. Insight is values more than careful observation.

Intuitive

_____ is based on the principles of social learning theory

Behavior modeling

_____ is an example of a context-based learning method that is guided by companies.

A simulation

Which of the following requires the least amount of participation from trainees?

Audiovisual instruction

Lecture as a presentation method_____

Can be easily employed with large groups of trainees

A(n) _____ gets learners into the appropriate mental state for learning and allows them to understand the personal and work-related meaningfulness of course content

Concept map

Development of effective self-directed learning typically begins with _____

Conducting a job analysis to identify the tasks that must be covered

The eval process ideally begins with_____

Conducting a needs analysis

if training emphasizes total group discussion and no small-group interaction, a _______ seating arrangement will be most effective

Conference-type

_____ refers to whether performance on the outcome reflects true differences in performance

Discrimination

Which of the following is a major aide in communicating tacit knowledge?

Discussion

Curricula differ from courses in that curricula:

Include broader learning objectives

A case study _____

Includes a description about how employees or an organization dealt with a difficult situation

Which of the following instances call for training with emphasis on far transfer?

Creating a new product

In training, the greatest level of support that a manager can provide is to______

Participate in training as an instructor

Which of the following statements is NOT true regarding a Net Promoter Score (NPS)?

Trainees are categorized into detractors, permissives, and promotors

TF: In general, it is considered best practice to avoid the use of incandescent lighting in a training room.

False

Which of the following statements is most true of on-the-job training?

Skills learned through OJT are easily transferred to the job

_____ learning focuses on context-dependent knowledge and skills learned via social media and informal interactions through others

Social contextual

TF: Results are more frequently examined than reactions

False

TF: Counter to intuition, using managers and employees as trainers decreases the perceived meaningfulness of the training content

False

TF: Fan-type seating is ineffective for training that includes trainees working in groups and teams

False

TF: Formative evaluation usually involves collecting quantitative data through tests or objective measures of performance.

False

TF: The dimensions of the Myers-Briggs Type Indicator combine to form 18 personality types

False

TF: The traditional classroom-type arrangement is good for role-play exercises that involve trainees working in groups of two or three

False

Explicit knowledge

Can be managed by a knowledge management system

Vicarious reinforcement is most relevant to

Behavior Modeling

Front-line supervisors are likely most concerned with which training outcomes?

Behavior and skill-based outcomes

_____ relate(s) to whether trainees are using training content back on the job.

Behavior and skill-based outcomes

_____ involves training teams how to share information and make decisions

Coordination training

With opportunity to perform, activity levels refers to the _____

Frequency with which trained tasks are performed on the job

Which of the following is the first stage of an experiential learning training program?

Gaining conceptual knowledge and theory

Which of the following is an affective learning outcome?

Greater appreciation of diversity

____ learning focuses on well-defined competencies typically trained via lecture and online methods

Guided competency

Which of the following is not a variation of the lecture method discussed in the text?

Guided conceptual inquiry

Effective knowledge sharing is most likely when employees_____

Have easy access to information in the context of their jobs

Which of the following statement is true of the Solomon four-group evaluation design?

It combines both pre-test/ post-test comparison group and post-test-only/ control group designs

The first and most important step in choosing a training method is to identify the_____

Learning objective

Which of the following is a presentation method of training?

Lecture

____ is a way of delivering content to learners in small, very specific bursts. With such learning, individuals are in control of what and when they're learning.

Microlearning

Which generational cohort tends to prefer blended learning

Millenials

A(n) _____ refers to a memory tool to encode difficult-to-remember information in a wat that is much easier to remember.

Mnemonic

It is estimated that 15% of organizations collect data on which of the following training outcomes?

ROI

Which training outcome relates to trainees providing feedback about their satisfaction with a trainer?

Reactions

_____ is (are) likely to be the easiest training outcome to measure.

Reactions

If is firm measures its sales volume before and after a training program, which training outcome is it focused on?

Results

It is estimated that 35% of organizations collect data on which of the following training outcomes?

Results

_____ demonstrate(s) to key business stakeholders, such as top-level managers, that their expectations about training have been satisfied.

Return on Expectations (ROE)

_____ is a time period in which participants no longer receive training intervention

Reversal

Which of the following methods allows employees to take responsibility for all aspects of learning?

Self-directed learning

Which of the following methods would be appropriate for developing skills in revenue management, as discussed in the text?

Self-directed learning

Jane has been a trainer for many years. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees. Her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance?

Self-fulling prophecy

Which of the following is true of business games?

Several alternative courses of action are available to trainees

ROI analysis is best suited for training programs that are _____

Significant financial investments

Which of the following is not characteristic of case studies?

They allow trainees to act out skills

Which of the following statements is true of lesson plans?

They include the sequence of activities that will be conducted and identify administrative details

Which of the following statement is most true of comparison groups?

They represent a group of employees who do not attend training

Context-based learning is unique to an employee's needs

True

Appropriate training outcomes need to discriminate, meaning that_____

Trainees' performance on the outcome should actually reflect true differences in performance

Low levels of opportunity may indicate that_____

Training content is not important for the employee's job

_____ refers to the process of collecting the outcomes needed to determine whether training is effective.

Training evolution

Competency-based learning may occur through job experiences

True

Typically, _____ are used to assess cognitive outcomes

"pencil-and-paper" tests

TF: Pilot testing refers to the process of previewing the training program with potential trainees and managers

True

Which of the following statement is true of Traditionalists?

Most Traditionalists are not in retirement

_____ review meetings are meetings between a manager and employee during which the employee's performance is discussed, and improvement goals are agreed upon.

Performance appraisal

A RFP is a document mainly used to identify____

Potential vendors and consultants for training services

The pre-training phrase primarily invovles

Preparing, motivating, and energizing trainees to attend the learning event

_____ refers to concrete examples to show how learning has led to results that a company finds worthwhile and credible

Success cases

Which term refers to a group of two or more trainees who agree to meet to discuss their progress using learned capabilities on the job?

Support Network

Formative evaluation involves collecting data about a training program from trainees manly through___

Their opinions and feelings

Which of the following strategies is least appropriate for far transfer?

Using standardized procedures, processes, and checklists

In the context of big data, _____ refers to the huge amount of data that is being generated and the speed with which it must be evaluated, captured, and made useful.

Velocity