MGMT 421 Chapter 4 HW

Effective knowledge sharing is most likely when employees _____. believe knowledge management is mandatory see knowledge sharing as an additional responsibility view knowledge as a means to have power over others have easy access to information within the context of their jobs

have easy access to information within the context of their jobs

The pre-training phase primarily involves _____. encouraging learners to apply what they have learned to their work preparing a concept map and curriculum road map to facilitate learning preparing, motivating, and energizing trainees to attend the learning event preparing instruction (classes, courses, programs, lessons) to facilitate learning

preparing, motivating, and energizing trainees to attend the learning event

Describe the difference between near and far transfer and then articulate strategies to enhance each type of transfer.

still tbc

Conference-type seating is most appropriate when training involves small group discussions. (t/f)

t

Companies experience loss of explicit and tacit knowledge when older employees retire. (t/f)

true

Which of the following statements is true of knowledge management? Use of social networking sites hinders knowledge management. It involves acquiring knowledge, studying problems, attending training, and using technology only within work. It should be a central focus of training program design. Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management.

Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management.

Which of the following represents the lowest level of manager support for training? Participation in training themselves Encouragement of trainees' participation in training Allowing trainees to practice their skills Serving as a trainer

Encouragement of trainees' participation in training

Describe how awareness of generational differences can help create an appropriate learning environment. Consider at least three of the generations discussed in the text. Traditionalists Baby Boomers Millennials Gen Xers

Millennials

Name and describe the three phases of training program design.

Pretraining: motivating and preparing trainees for learning event Learning Event: preparing instruction and the physical environment to facilitate learning and transfer of training Post Training: encouraging learners for learning application

Kitty has been a trainer for many years, and she has become disillusioned with her trainees. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees, and her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance? Expectancy theory Low self-efficacy Behavior modeling Self-fulfilling prophecy

Self-fulfilling prophecy

Millennials like to learn by working alone and helping others to learn.(T/F)

T

Which of the following statements is true of near transfer? If the tasks emphasized in training involve more variable interactions with people or equipment and unpredictable responses, then instruction should emphasize near transfer. Programs that emphasize near transfer should ideally include general principles that might apply to a greater set of contexts than those presented in the training session. Teaching learners to create a new product or solve a difficult problem requires training with an emphasis on near transfer. Trainees should be encouraged to focus only on important differences between training tasks and work tasks rather than unimportant differences.

Trainees should be encouraged to focus only on important differences between training tasks and work tasks rather than unimportant differences.

A(n) _____ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job. concept map design document performance appraisal action plan

action plan

A _____ refers to an organized program of study designed to meet a complex learning objective. course curriculum training map lesson plan

curriculum

Traditionalists prefer active learning environments and innovative training techniques. (t/f)

false