MGMT 464 Honoree Exam 3

Some of the methods used to attack a​ competitor's position include all of the following EXCEPT​ _______________ A. Increased retaliation B. Flanking maneuver C. Raise structural barriers D. Bypass attack E. Encirclement

A. Increased retaliation

Which of the following provides managers a unique interview to accommodate the specific employment needs to find a suitable employee to fill a position at a large​ organization?

Assessment center

​__________________ is the method an organization can use to allocate indirect and fixed costs to products that it bases from​ value-added activities in the​ workplace?

​Activity-based costing​ (ABC)

The three most widely used techniques for international performance evaluation are

​ROI, historical​ comparisons, and budget analyses

The three common categories of standards for products and services are​

​Safety/environmental; energy​ efficiency; and testing procedures

Which of the following methods in an organization excludes developmental expenses as a separate expense from the current operational​ expenses?

​Strategic-funds method

In which essential element of TQM does the organization focus on monitoring the operations on a consistent basis to enhance products and services in the​ workplace?

Continuous improvement of products and services

Which of the following downsizing guidelines is useful to an organization that chooses to implement an outsourcing strategy rather than a vertical integration strategy in the​ workplace?

Contract out work that others can do cheaper.

The guideline for proper control where an organization should monitor​ 20% of the factors that determine​ 80% of the results in the workplace is​ ____________________________?

Control should involve only the minimum amount of information needed to give a reliable picture of events.

Which of the following guidelines for proper control involve activities or results that the organization did not include in a predetermined range that cause the organization to take​ action?

Controls should aim at pinpointing exceptions

Which of the following guidelines for proper control should an organization use to monitor or measure the steering control factors that influence performance in the​ organization?

Controls should be timely so that corrective action can be taken before it is too late.

​_____________________ is a guideline for proper control used to help an organization achieve cooperation between divisions when the organization implements a form of qualitative or quantitative​ measures?

Controls should monitor only meaningful activities and​ results, regardless of measurement difficulty

Stealth expatriates are those managers or workers who are​ _____________________

Cross-border commuters (or accidental expatriate) who go on many business trips and temporary assignments around the world

Existing standards for products and services are drafted by different bodies for different countries. All of the following identify correctly the bodies and countries EXCEPT​ ___________________ A. BSI in the United Kingdom B. AFNOR in France C. CSA in Canada D. IEC in the United States E. DIN in Germany

D. IEC in the United States

Key drivers for strategic fit between international strategic alliance partners include all of the following EXCEPT​ ________ A. Joint activities must have added value for customers and the partners. B. Partners must agree on fundamental values and have a shared vision about for joint value creation. C. Partners contribute key strengths but protect core competencies D. Partners must be mutually independent for achieving clear and realistic objectives. E. Alliance strategy must be derived from​ business, corporate, and functional strategy.

D. Partners must be mutually independent for achieving clear and realistic objectives.

The amount of money an organization can generate before the cost of finances and taxes in an organization is​ ______________?

Operating cash flow

Which of the following describes how an organization​ grows, develops, and declines in the​ marketplace?

Organizational life cycle

Which of the following is a control that focuses on the actual performance results in an​ organization?

Output controls

In which step of the Six Sigma process does the organization seek to discover the exact current performance of a production line or manufacturing process in the​ organization?

Step​ II: Measure

In which step of the Six Sigma process does an organization investigate the process to determine what is wrong with the production or the manufacturing​ process?

Step​ III: Analyze

All of the following statements related to a global MNC are correct EXCEPT​ ___________ A. a global MNC needs loose controls over its foreign units B. the key operational decisions for global MNC must be centralized C. a global MNC do not often make the entire product in the country in which it is sold. D. a global MNC must consider competition in the global arena E. a global MNC needs tight controls over its foreign units

A. a global MNC needs loose controls over its foreign units

All of the following are true about strategies to hire and train employees EXCEPT​ ________. A. a new strategy or policy never relates to new human resource management priorities and different uses of personnel in the workplace B. employee selection and training are important to the success of a new strategy in an organization C. training is an important consideration in a differentiation strategy that emphasizes quality or customer service in an organization D. training is important when an organization implements a retrenchment strategy E. an organization might discover that it needs to hire different individuals and groups or retrain current employees to meet organizational goals and objectives

A. a new strategy or policy never relates to new human resource management priorities and different uses of personnel in the workplace

A set of recommendations to improve the entire expatriation process include all of the following EXCEPT​ ______________________ A. assigning sponsors and mentors in home country and not in new country B. designing a plan for repatriation C. developing a means of maintaining open and frequent communications D. having a compelling reason for sending a current employee to a new country E. choosing individuals who are open to the assignment

A. assigning sponsors and mentors in home country and not in new country

All of the following problems occur when an organization implements a strategic change EXCEPT​ ________. A. involved employees had sufficient capabilities to perform a job function B. unanticipated major problems arose C. uncontrollable external environmental factors created problems D. ​lower-level employees were inadequately trained E. activities were ineffectively coordinated

A. involved employees had sufficient capabilities to perform a job function

Facts that should be considered before implementing strategy for international employment includes all of the following EXCEPT that​ ______________ A. of those employees who stayed for the duration of their assignment performed better than expected B. nearly​ 80% of larger companies send some of their employees as expats C. ​three-quarters of companies report spending two to three times an​ expat's annual salary on a typical assignment D. about half of the managers return from abroad assignments due to job dissatisfaction. E. between​ 20% and​ 45% of expatriate assignments are failures

A. of those employees who stayed for the duration of their assignment performed better than expected

In which essential ingredient of TQM can the organization quantify operational functions and ensure that employees can interpret the​ data?

Accurate measurement of every critical variable in a​ company's operations

A relatively quick way to move into an international area is through

Acquisitions (purchasing another company already operating in that area)

Which of the following is useful because its purpose can reveal what can​ occur, by​ whom, the specific time​ frame, and expected results of a strategy in an​ organization?

Action plan

In which essential ingredient in TQM is to focus on how the organization can please the​ consumer?

An intense focus on customer satisfaction

The MBO process does not involve

An intense focus on customer satisfaction objectives

All of the following statements describe what a multinational corporation​ (MNC) is​ EXCEPT: A. MNC manages its worldwide operations as if they are totally interconnected. B. MNC is a company that engages in any combination of activities from​ exporting/importing to​ full-scale manufacturing, in foreign countries. C. MNC faces the dual challenge of achieving scale economies through standardization while responding to local customer differences. D. MNC is a highly developed international company with deep involvement throughout the world, plus a worldwide perspective in its management and decision making. E. MNC has strategic alliances that may complement or even substitute for an internal functional activity.

B. MNC is a company that engages in any combination of activities from​ exporting/importing to​ full-scale manufacturing, in foreign countries.

TQM's essential ingredients include all of the following EXCEPT​ ___________________. A. new work relationships based on trust and teamwork B. establishing and communicating organizational objectives C. an intense focus on customer satisfaction D. continuous improvement of products and services E. accurate measurement of every critical variable in a​ company's operations

B. establishing and communicating organizational objectives

All of the following are forms of synergy that occur in an organization EXCEPT​ ______ A. pooled negotiating power B. individualized strategies C. new business creation D. shared tangible resources E. shared​ know-how

B. individualized strategies

The action plan to develop a new advertising program should include all of the following EXCEPT​ _________ A. Expected financial and physical consequences for each action B. Specific actions to be taken for making the program operational C. Select a program to implement a particular strategy D. Dates to begin and end each action E. Contingency plans F. Person (identified by name and title) responsible for carrying out each other G. Person responsible for monitoring the timeliness and effectiveness of each action

C. Select a program to implement a particular strategy

Which of the following is NOT a​ long-term reversal in organizational growth known as a​ "stall point​ category"? A. Core business abandoned B. Premium position backfires C. Strategic implementation D. ​Short-run talent and capabilities E. ​Break-down in innovation management

C. Strategic implementation

All of the following assessments are correct statements about the stages of international development EXCEPT​ ________ A. developments in information technology change the way international organizations operate in the marketplace B. an organization can be at different stages of international development at the same​ time, with a different product in a different market at a different level C. an international company always follows the five steps of international development to initiate the export process out of a country D. a firm that is considered an MNC in Stage V of international development is considered a regional firm E. an organization that implements the stages of international development might initiate production and sales in many countries without the use of the steps to export products out of a local sales subsidiary

C. an international company always follows the five steps of international development to initiate the export process out of a country

All of the following are true statements about strategy implementation EXCEPT​ ________. A. although implementation is often considered only after strategy has been​ formulated, strategic implementation is a key part of strategic management B. strategy implementation is the process that occurs when​ objectives, strategies, and policies are put into action through the development of programs and​ tactics, budgets, and procedures in an organization C. an organization that formulates a strategy should never implement the strategy in the organization D. strategy implementation is the sum total of the activities and choices required for the activities and choices required to execution a strategic plan in an organization E. strategy formulation and strategy implementation should thus be considered as two sides of the same coin

C. an organization that formulates a strategy should never implement the strategy in the organization

All of the following are true statements about downsizing strategies EXCEPT​ ________. A. an organization that implements a successful downsizing strategy experiences strategic​ reorientation, not only the reduction of employees in the workplace B. downsizing refers to the planned elimination of positions or jobs in an organization C. downsizing might result in​ more, rather than​ less, productivity D. downsizing can seriously damage the learning capacity of organizations because creativity drops and it becomes difficult to retain​ high-performing employees E. downsizing is a result of a retrenchment strategy

C. downsizing might result in​ more, rather than​ less, productivity

All of the following are true statements about retrenchment strategies EXCEPT​ ________ A. all managers should specify the criteria an organization uses when it makes personnel decisions in an organization B. successful downsizing means that an organization has to invest in its remaining employees C. effective downsizing strategies do not include investing in the employees that remain after a layoff or termination order D. training is also important when implementing a retrenchment strategy E. if a corporation adopts a retrenchment​ strategy, however, a large number of individuals and groups lose their jobs

C. effective downsizing strategies do not include investing in the employees that remain after a layoff or termination order

A virtual organization is composed of

Collaborations linked by constantly changing networks

Which of the following downsizing guidelines is useful when the organization explains why it plans to downsize operations and what the goal of a downsize strategy is in an​ organization?

Communicate the reasons for actions.

Which of the following is referred to as a key to the effective management of​ change?

Communication

The​ green-field development is a recommended method for international entry when a

Company does not want to purchase another​ company's problem along with its assets

All of the following are true statements about communication in an international expansion scenario EXCEPT​ ________. A. in a country that has a high level of uncertainty​ avoidance, such as Switzerland and​ Austria, communication should be clear and​ explicit, and based on facts B. in​ low-uncertainty-avoidance countries such as Greece or​ Russia, individuals and groups are not accustomed to structure in communication and they prefer​ open-ended meetings in the workplace C. communication is the key to the effective management of change in the workplace D. Thai managers feel that​ 360-degree performance appraisals are a positive contribution because the communication in Thailand goes from the top to the bottom of an organization E. in countries similar to Thailand that have high levels of power​ distance, the managers believe that communication should go out of the top and into the bottom of an organization

D. Thai managers feel that​ 360-degree performance appraisals are a positive contribution because the communication in Thailand goes from the top to the bottom of an organization

​A(n) ________ usually occurs in the​ organization's current market position as a tactic that is used to shield itself against an attack by a rival organization in the marketplace.

Defensive tactic

In which of the following downsizing guidelines should a manager consider other staffing alternatives because the organization cannot transfer employees and there are no other employment positions available to offer employees in the​ workplace?

Develop​ value-added jobs to balance out job elimination.

The third and final phase of matrix development involves a true

Dual-authority structure

Executive managers who implement succession plans utilize best practices that include all of the following EXCEPT​ ________. A. executive managers look outside the organization to recruit a new CEO candidate only if there are no internal candidates to fill the position internally B. encouraging boards to help the CEO create a succession plan C. executive managers compare the internal candidates in a succession plan to an outside candidate to ensure the candidates contain pertinent skills and abilities D. executive managers can provide financial incentives to motivate employees E. executive characteristics never influence strategic outcomes at an organization

E. executive characteristics never influence strategic outcomes at an organization

All of the following are forms of synergy that occur in an organization EXCEPT​ ________ A. shared tangible resources B. shared​ know-how C. coordinated strategies D. pooled negotiating power E. old business creation

E. old business creation

ROI can cause problems when it is applied to international operations due to all of the following reasons EXCEPT​ ___________________________ A. inflation rates B. transfer pricing C. foreign currencies D. accounting systems E. stealth expatriates

E. stealth expatriates

Which of the following guidelines an organization uses to downsize (downsizing) operations is useful when the organization should stop functions that fail to add value in an​ organization?

Eliminate unnecessary work instead of making​ across-the-board cuts.

_______________ is a guideline for proper control that results in goal displacement when performance outcomes are not​ optimum?

Emphasize the reward of meeting or exceeding standards rather than punishment for failing to meet standards.

In the​ __________ center resources are measured in dollars without consideration to the service and product​ costs?

Expense

A good way to minimize risk and experiment with a specific product is

Exporting

One of the common mistakes resulting in early returning home of the expatriated employees is​

Failing to educate the person about the customs and values in other countries

Which of the following represents the first company to manufacture and sell a new product or service in the​ marketplace?

First mover

The amount of money a new owner can take out of the firm without harming the business is

Free cash flow

Which of the following offensive methods does an organization implement when the organization mimics a​ competitor's pricing,​ promotion, and distribution channel strategies to gain a competitive advantage in an​ industry?

Frontal assault

Instead of a continual and extensive​ resource-expensive attack on a​ competitor, a firm or business may choose to​ "hit and​ run." This tactic is referred to as​

Guerrilla warfare

Which of the following is an offensive method an organization can implement when it initiates​ small, intermittent assaults on competitors in different market segments in the external​ environment? A "hit and run"

Guerrilla warfare

To deal with different accounting systems throughout the​ world, the​ London-based International Accounting Standards developed the

International Financial Reporting Standards​ (IFRS)

Which of the following traits is important when staffing managerial positions at MNCs regardless of their country of origin or host country​ assignment?

International orientation

​______________ is a steering control that is a​ retailer's cost of goods sold divided by the average value of its​ inventories?

Inventory turnover ratio

Which of the following downsizing guidelines is useful when the organization understands that employees perform different job functions after it downsizes and the organization drafts new job​ specifications, employee​ standards, appraisal​ techniques, and compensation packages.

Invest in the remaining employees.

The​ _________ center measures performance in terms of the difference between its resources and its products in the​ workplace?

Investment

Which of the following new job design techniques permits an employee to perform a variety of jobs in the​ workplace?

Job rotation

Which of the following emphasizes program usage to ensure employees align interests and attitudes with new strategies in an​ organization?

Leading

What is the difference between licensing and​ franchising?

Licensing firm grants rights to another firm in the host country to produce​ and/or sell a product. Franchiser firm grants rights to another company to open a retail store using the franchiser's name and operating system

Tailored to match measurements with​ rewards, the​ __________ compensates managers when the objectives are set over multiple years in the​ workplace?

Long-term evaluation method

Which of the following techniques encourage participative decision making through shared goal setting at all organizational levels and bases its performance assessments on stated​ objectives?

Management by objective​ (MBO)

Which of the following terms describes an industry that occurs when each​ country's industry is a separate entity compared to the same industry in another​ country?

Multidomestic

In which essential ingredient of TQM has a focus on empowerment because it provides the employees a wide latitude on their journey to achieve organizational​ goals?

New work relationships based on trust and teamwork

Coined by Peter​ Drucker, the term​ "production sharing" is commonly referred to as

Outsourcing (- process in which resources are purchased from others through long-term contracts instead of being made within the company) (Production Sharing refers to the process of combining the higher labor skills and technology available in developed countries with the lower-cost labor available in developing countries)

Which of the following downsizing guidelines represents why the organization should NOT simply eliminate all expenses when it implements a downsizing strategy but instead explains why the organization should continue to​ hire, grow, and develop operations when the organization downsizes its​ operations?

Plan for​ long-run efficiencies.

Which of the following promotes​ centralized-decision making and enables a company to introduce and manage similar products around the​ world?

Product-group structure

The responsibility center where the performance in an organization is measured in terms of the difference between revenues and expenditures is the​ ___________ center?

Profit

​___________ is known as a technology that uses electronic tags to improve supply chain efficiency in the​ workplace?

Radio frequency identification​ (RFID)

Which of the following is the redesign of a business process to increase​ profitability, improve​ service, and manage time in an​ organization?

Reengineering

The result of dividing net income before taxes by the total amount invested in the organization is​ ______________?

Return on investment​ (ROI)

Which of the following responsibility centers are profits NOT considered because sales departments have very limited influence over the cost of​ products?

Revenue center

Which of the following focuses on the selection and use of employees in an​ organization?

Staffing

In which stage of international development is the organization primarily a domestic company that exports its products through local distributors and dealers in a foreign​ country?

Stage I

In which stage of international development can the organization establish its own sales company to control marketing and to eliminate the middlemen in the​ organization?

Stage II

In which stage of international development can the organization now establish its manufacturing​ facilities, sales​ offices, and service offices in a key​ country?

Stage III

In which stage of international development does the organization typically establish a local operating division or company in the host​ country?

Stage IV (4)

In which stage of international development is the organization a global industry that denationalizes its operations when it establishes operations in a key​ country(s)?

Stage V (5)

In which stage of the organizational life cycle is the likely structure functional​ management?

Stage​ II: Growth

In which stage of the organizational life cycle is the popular strategy horizontal and vertical​ growth?

Stage​ II: Growth

In which stage of the organizational life cycle is the dismemberment of​ structure?

Stage​ V: Death

The manufacturing facility compute costs for its operations based on historical data in the​ ___________ center?

Standard cost

Which of the following steps in the benchmarking process can the strategic manager identify the area or process that has the potential to gain a competitive advantage in the​ marketplace?

Step​ I: Identify the area or process to be examined at the organization.

The strategic manager identifies the area or process that has the potential to gain a competitive advantage in the marketplace in​ __________________ of the benchmark process.

Step​ IV: Calculate the differences among the​ organization's performance measurements to compare those differences in an organization against the performance of the primary competitors in the marketplace to determine where and why those differences exist between organizations in the marketplace.

In​ ________________________, the organization develops strategies to change existing endeavors to enhance the organizational performance in the​ workplace?

Step​ V: Develop tactical programs to close performance gaps in the organization.

In which step of the Six Sigma process does an organization develop controls to monitor and eliminate defects that occur on the production​ line?

Step​ V: Establish

​_____________________ in the benchmarking process the organization implements new endeavors and compares performance to primary competitors in the​ marketplace?

Step​ VI: Implement the programs and then compare the resulting new measurements with those results of primary competitors in the marketplace.

______________ occurs when an organization reviews each responsibility center or functional unit as a separate entity from the​ organization?

Suboptimization

What happens at Stage 2 during the process of international​ development?

Success at the earlier stage leads to establishment of a sales company with offices in the foreign countries

One of the fastest growing MNCs in the recent years who tries to hire managers with local experience is

Uber

Which of the following represents an organization that eliminates its​ in-house business functions and outsources many business activities in the​ organization?

Virtual organization

Tailored to match measurements with​ rewards, the​ _____________ measures and rewards the performance of top SBUs managers when performance factors vary in the individual SBUs in an​ organization?

Weighted-factor method