MGMT 473 Exam 2 SELU Connie Budden

T/F: Legitimate power is created whenever the organization assigns a supervisor with formal authority over subordinates.

- True

T/F: Networking is a form of influence that tends to increase the individual's expert and referent power.

- True

T/F: Norms are the informal rules and shared expectations that groups establish to regulate the behavior of their members.

- True

T/F: Peer pressure typically represents a form of coercive power.

- True

T/F: People might gain power by convincing others that they have something of value.

- True

T/F: Referent power is mainly developed through a person's interpersonal skills.

- True

T/F: Skill-based pay plans are a more specific variations of competency-based rewards in which people receive higher pay determined by their mastery of measurable skills.

- True

T/F: The storming stage of team development is marked by interpersonal conflict as team members compete for leadership and other positions on the team.

- True

T/F: When highly cohesive teams have norms that conflict with organizational goals, team performance is reduced.

- True

Which of the following should corporate leaders should do with the organizational grapevine?

- Use the grapevine as a signal of employee anxiety and view it as valid competitor to the company's formal communication system

Maximizating refers to:

- At least human attempts to choose the best alternative

Employees have _____, ranging from sarcasm to ostracism, to ensure that coworkers conform to team norms.

- Coercive power

In order to maintain the exchange relationship, the dependent party has _____ over the dominant party.

- Countervailing power

Which of these is also referred to as participative management?

- Employee involvement

Research suggests that effective workspace design mainly balances the trade-off between:

- Employee privacy and social interaction

T/F: E-mail helps organizations to significantly reduce the problem of information overload.

- False

T/F: E-mail is a very good medium for communicating emotions.

- False

T/F: Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

- False

T/F: In the communication process model, encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

- False

T/F: Informal groups exist primarily to complete tasks for the organization that management doesn't know about.

- False

T/F: Intuition allows us to know when a problem or opportunity exists and select the best course of action using conscious reasoning.

- False

T/F: Knowledge-based trust is confidence in one's own ability or knowledge.

- False

T/F: Power is the act of changing another person's attitudes and behavior.

- False

T/F: Reward power is associated with charisma.

- False

T/F: Rewarding people with leave is one of the oldest and most pervasive applied performance practices.

- False

T/F: Teams are groups of two or more people who have equal influence over each other regarding the team's goals and means of achieving those goals.

- False

T/F: The first step in the rational decision-making model is to evaluate the decision outcomes.

- False

T/F: The norming stage of team development is marked by interpersonal conflict as team members compete for leadership and other positions on the team.

- False

T/F: The sensing stage of active listening includes empathizing and organizing information.

- False

T/F: When sender and receiver have shared mental models, more communication is necessary to clarify meaning about that context.

- False

Groupthink characteristics cause team members to be _____ their decisions.

- Highly confident in

The third stage of the creative process is:

- Illumination

Which of the following statements about power is true?

- Power requires interdependence in the relationship

A task force refers to any:

- Temporary team that investigates a particular problem and typically disbands when the decision is made

T/F: A gainsharing plan is a team-based performance reward that calculates bonuses from the work unit's cost savings and productivity improvement.

- True

T/F: Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes.

- True

T/F: Communication refers to the process by which information is transmitted and understood between two or more people.

- True

T/F: Decision making is a conscious process of moving toward a desirable state of affairs.

- True

T/F: Escalation of commitment the tendency to repeat an apparently bad decision or allocate more resources to a failing course of action.

- True

T/F: Identification-based trust is potentially the strongest and most robust form of trust in work relationships.

- True