MGMT 473 Exam II

Escalation of Commitment

Persisting with a losing course of action, even in the face of clear evidence of their folly.

Legitimate power is created whenever the organization assigns a supervisor with formal authority over subordinates.

True

Networking is a form of influence that tends to increase the individual's expert and referent power.

True

Norms are the informal rules and shared expectations that groups establish to regulate the behavior of their members.

True

Peer pressure typically represents a form of coercive power.

True

People might gain power by convincing others that they have something of value.

True

Referent power is mainly developed through a person's interpersonal skills.

True

Teams are groups of two or more people who have equal influence over each other regarding the team's goals and means of achieving those goals.

True

The last step in the rational decision-making model is to evaluate the decision outcomes.

True

The storming stage of team development is marked by interpersonal conflict as team members compete for leadership and other positions on the team.

True

When highly cohesive teams have norms that conflict with organizational goals, team performance is reduced.

True

Which of the following should corporate leaders should do with the organizational grapevine?

Use the grapevine as a signal of employee anxiety and view it as a valid competitor to the company's formal communication system.

Profit Sharing Plans

A compensation system in which employees receive a percentage of the company's profit.

Competency Based Rewards

A compensation system system that rewards employees based on performance.

Skill Based Pay

A compensation system that rewards employees with additional pay in exchange for formal certification of the employee's mastery of skills.

Employee Stock Ownership Plan

A compensation system where employees are encouraged to buy company stock at a discount.

Knowledge-Based Trust

A form of trust based on the behavioral predictability that comes from a history of limited interaction.

Informal Group

A group that managers or nonmanagerial employees form to help achieve their own goals or to meet their own needs.

Which of these is also referred to as participative management?

Employee Involvement

Decision making is a nonconscious process of moving toward a desirable state of affairs

False

E-mail helps organizations to significantly reduce the problem of information overload.

False

E-mail is a very good medium for communicating emotions.

False

Escalation of commitment occurs when employees increase their support for a decision because most of their colleagues also support that decision.

False

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

False

Informal groups exist primarily to complete tasks for the organization that management doesn't know about.

False

Knowledge-based trust is confidence in one's own ability or knowledge.

False

Power is the act of changing another person's attitudes and behavior.

False

Reward power is associated with charisma.

False

Skill-based pay plans give an employee a higher pay rate for those days that he or she performs two or more jobs at the same time.

False

The norming stage of team development is marked by interpersonal conflict as team members compete for leadership and other positions on the team.

False

The sensing stage of active listening includes empathizing and organizing information.

False

When sender and receiver have shared mental models, more communication is necessary to clarify meaning about that context.

False

Money

Form of exchange. Symbol of status, source of security, source of evil, anxiety, depression, and anger.

Stock Options

Gives employee rights to purchase stock at a predetermined price.

Sensing Stage

Listeners select or ignore one or more stimuli from the multitude of stimuli

Shared mental models

Organized way for team members to think about how the team will work: Helps team members understand and predict the behavior of their teammates.

Which of the following statements about power is true?

Power requires interdependence in the relationship.

The first stage of the creative process is:

Preparation

Flaming

Sending an overly negative online message that personally attacks another person.

A task force refers to any:

Temporary team that investigates a particular problem and typically disbands when the decision is made.

Reward Power

The ability of a manager to give or withhold tangible and intangible rewards.

Machiavellian Values

The beliefs that deceit is a natural and acceptable way to influence others and that getting more than one deserves is acceptable.

Decision Making

The conscious process of generating and choosing from a set of alternatives to solve a problem.

Satisficing refers to:

The tendency to choose an alternative that is good enough rather than the best.

Norming

This stage occurs when members become more comfortable with themselves. This also is triggered by their first success, a sense of cohesion develops. One or more teammates trusting in one another begins.

Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes.

True

Communication refers to the process by which information is transmitted and understood between two or more people.

True

Employee stock ownership plans and stock options tend to create an "ownership culture" in which employees feel aligned with the organization's success.

True

Identification-based trust is potentially the strongest and most robust form of trust in work relationships.

True

In the communication process model, encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

True

Intuition allows us to draw on our tacit knowledge to guide our decision preferences

True

Job evaluations systematically evaluate the worth of each job within the organization by measuring its required skill, effort, responsibility and working conditions.

True

Employees have _____, ranging from sarcasm to ostracism, to ensure that coworkers conform to team norms.

coercive power

In order to maintain the exchange relationship, the dependent party has _____ over the dominant party.

countervailing power

Research suggests that effective workspace design mainly balances the trade-off between:

employee privacy and social interaction.

Groupthink characteristics cause team members to be _____ their decisions.

highly confident in