MGMT Ch 6
According to Woodward's classification scheme, an oil refinery for Shell Oil Co. would be classified as what type of technology? a. Large-batch b. Continuous-process c. Mass-production d. Unit e. Small-batch
continuous process
Information that flows from sales-R&D-sales-manufacturing-design-sales is ____ interdependence. a. managerial b. sequential c. pooled d. coordinated e. reciprocal
reciprocal
The starting point for all job design activities is determining the level of desired job a. specialization. b. rotation. c. enlargement. d. enrichment. e. characteristics approach.
specialization
Gore Associates has no titles, differences in offices or dress. Gore's structure is a. specialized. b. delegated. c. decentralized. d. departmentalized. e. centralized.
decentralized
Franklin asks his subordinate, Gary, to make the slides for an important brief. Franklin will review the slides. Franklin is ____ Gary. a. taking advantage of b. commanding c. centralizing d. delegating to e. None of these.
delegating to
Robin creates bracelets to sell at the campus store. She uses the school colors, but the bracelets frequently change depending on what beads she has in inventory. Robin uses ____ technology. a. job rotation b. mass-production c. unit d. continuous-process e. large-batch
unit
The technology that is most associated with products made to the customer's specifications is a. large batch. b. continuous process. c. standardized. d. unit. e. mass production.
unit
Proceeding from the least complex to the most complex level, Woodward's classification scheme would flow from a. large-batch to continuous-process. b. mass-production to unit. c. unit to continuous-process. d. continuous-process to large-batch. e. large-batch to unit.
unit to continuous process
According to the job characteristics approach, when task significance is high a. workers do many tasks as part of their job. b. workers believe the task is important. c. workers perform a complete portion of the total job. d. workers have a lot of control over the tasks. e. All of these.
workers believe the task is important
Which of the following is a true statement about the relationship between organizational life cycle and organization design? a. Later stages of the life cycle are characterized by rapid growth and the resulting lack of attention to organization design. b. Younger organizations are more likely to be decentralized and specialized. c. As organizations mature they become more formalized and mechanistic. d. All of these e. Only "later stages of the life cycle are characterized by rapid growth and the resulting lack of attention to organization design" and "younger organizations are more likely to be decentralized and specialized."
As organizations mature they become more formalized and mechanistic
Which of the following is characteristic of the U-form design? a. Low requirement for coordination across departments b. Least effective for small organizations c. Responsibility for coordination and integration delegated to lower levels of management d. Departmentalization based on the kind of work being done e. Characterized by product teams
Departmentalization based on the kind of work being done
A wide span of management results in a. a flat organization. b. many levels of management. c. a narrow organization. d. a tall organization. e. high specialization.
a flat organization
LaTonnia supervises a manufacturing plant where work is highly specialized. This situation would tend to call for a. a narrow span of management. b. delegation. c. a wide span of management. d. a tall organization. e. a decentralized organization.
a wide span of management
According to Woodward, which of the following is true about the relationship between organization design and core technology? a. Organizations with small-batch core technologies tend to be less rigid and formal. b. Organizations with continuous-process core technologies tend to be less rigid and formal. c. Organizations with large-batch core technologies tend to be more rigid and formal. d. All of these. e. None of these.
all of these
Gore Associates has not titles, and no bosses. Workers have sponsors for advice and consultation. This violates the principle of a. chain of command. b. unity of command. c. the scalar principle. d. all of these. e. none of these.
all of these
In theory, delegation from a manager to a subordinate consists of three steps, which are a. assigning responsibility, granting authority, and creating accountability. b. assigning responsibility, creating a position, and creating accountability. c. creating a position, overcoming resistance, and promoting acceptance. d. creating accountability, promoting acceptance, and requiring performance. e. creating accountability, assigning responsibility, and requiring performance.
assigning responsibility, granting authority, and creating accountability
According to Woodward's findings relative to technology and organization design, the most successful mass production firms adopt a(n) a. free-form design. b. continuous process design. c. organic structure. d. matrix structure. e. bureaucratic structure.
bureaucratic structure
Clifton likes his co-worker, Matthew, but when Matthew violates company policy, Clifton reports him to their boss. Clifton is using which characteristic of Weber's bureaucratic model? a. Business conducted in an impersonal fashion b. A hierarchy of positions with an attendant chain of command c. Hiring and promotion based on technical expertise d. Distinct division of labor e. Rules to ensure uniform task performance
business conducted in an impersonal fashion
An organization where power and control are kept at the top levels of management is a. specialized. b. centralized. c. decentralized. d. departmentalized. e. None of these.
centralized
____ is defined as clear and distinct lines of authority among all positions in an organization. a. Span of control b. Job rotation c. Job enrichment d. Chain of command e. Centralization
chain of command
Which of the following is NOT one of the characteristics of Weber's bureaucracy? a. Distinct division of labor b. Close personal relationships between supervisors and subordinates c. Hiring and promotion based on technical expertise d. Presence of rules to ensure uniform task performance e. A hierarchy of positions with an attendant chain of command
close personal relationships between supervisors and subordinates
All of the following are bases for departmentalization EXCEPT a. functional. b. product. c. location. d. customer. e. competition.
competition
Gore Associates believes that by keeping plants size at 150 people will know each other and R&D will talk to design, manufacturing, sales, and marketing. This is the way Gore facilitates a. coordination. b. sequential interdependence. c. job rotation. d. reciprocal interdependence. e. pooled interdependence.
coordination
The process of linking together the activities of the various parts of an organization to promote harmonious movement toward organizational goals is called a. centralization. b. specialization. c. decentralization. d. coordination. e. delegation.
coordination
Dell Computer Corporation sells virtually the same personal computers through any one of its three divisions: Personal, Business, and Education. This represents which type of departmentalization? a. Functional b. Product c. Customer d. Location e. Sequence
customer
First City Bank makes loans through the consumer, agricultural, and commercial departments. Based on this information, we know that the bank is organized, at least in part, on the basis of a. function. b. specialization. c. divisions. d. location. e. customer.
customer
A ____ organization is one in which decision making is delegated as far down the chain of command as possible. a. delegated b. coordinated c. decentralized d. departmentalized e. specialized
decentralized
According to Lawrence and Lorsch, an organization that can be classified according to differentiation would have a ____ level of differentiation if it had many subunits and would have a ____ level of differentiation if it had few subunits. a. low; low b. low; high c. high; low d. high; high e. None of these.
high; low
Carlotta, the owner of a small business, decides to promote Belle because of her knowledge and skills rather than Meera, who is her personal friend. Which characteristic of Weber's bureaucratic model is Carlotta using? a. Hiring and promotion based on technical expertise b. Rules to ensure uniform task performance c. Distinct division of labor d. Unity of command e. A hierarchy of positions with an attendant chain of command
hiring and promotion based on technical expertise
Which of the following alternatives to specialization gives individual workers more to do and keeps each worker on the same job all the time without giving more authority over, and responsibility for, the work? a. Job enlargement b. Job rotation c. Job enrichment d. Work teams e. V ertical job loading
job enlargement
Carol worked in an office assigning, reviewing, and assessing projects. When her office was moved closer to the projects, she could walk outside to check on the projects. The ability to get fresh air in the middle of the day raised her job satisfaction significantly. This is an example of a. job enlargement. b. job enrichment. c. flextime. d. job specialization. e. job rotation.
job enrichment
Prior to the Sarbanes-Oxley Act, CFOs were strategic visionaries, helping to lead the company. Post Sarbanes-Oxley, they are primarily regulation enforcers, who might get time to think strategically. Turnover in the CFO position has increased significantly since the Act was passed. In this case ____ did not produce satisfied workers. a. job enlargement b. work teams c. job rotation d. job characteristics e. job enrichment
job enrichment
Which of the following alternatives to specialization would require continually adding new tasks and challenges as part of the job design? a. Job enlargement b. Horizontal job loading c. Job rotation d. Job enrichment e. Job specialization
job enrichment
Timex watch manufacturing is an example of ____ technology. a. small-batch b. unit c. continuous-process d. standardized e. large batch
large batch
West Windsor school district has three elementary schools that each cover a region of the school district. This is an example of ____ departmentalization. a. functional b. product c. location d. sequence e. None of these.
location
Comcast is organized into telephone, Internet, and cable television divisions. Comcast is using the ____ form of organization design. a. hybrid b. M-form c. H-form d. matrix e. U-form
m-form
Span of control is also referred to as span of a. delegation. b. management. c. decentralization. d. hierarchy. e. centralization.
management
Communicators at Siemens report to their sector president, for example medical, industry, or power and also to the senior vice president for marketing and communications at corporate headquarters. Which organization design is Siemens using? a. Matrix b. Conglomerate c. Functional d. Virtual e. A hybrid of two of these.
matrix
The form of organization design in which a set of product groups is superimposed on a functional design is called a. conglomerate. b. divisional. c. hybrid. d. functional. e. matrix.
matrix
The New York Department of Transportation operates in a fairly stable environment and has no domestic competitors; Burns and Stalker would agree that the ____ design would be best for the DOT. a. organic b. continuous-process c. large-batch d. mechanistic e. unit
mechanistic
Tepi has three subordinates. Her span of management is a. wide. b. delegated. c. functional. d. specialized. e. narrow.
narrow
The term "span of management" refers to the a. extent to which authority is delegated at the individual level. b. extent to which authority is systematically delegated to middle and lower levels of management. c. number of subordinates reporting to a particular manager. d. process of grouping jobs according to some logical pattern. e. number of managers assigned to a department.
number of subordinates reporting to a particular manager
According to Burns and Stalker, a(n) ____ organization is typically found in ____ and ____ environments. a. mechanistic; unstable; unpredictable b. organic; stable; predictable c. mechanistic; stable; unpredictable d. mechanistic; unstable; predictable e. organic; unstable; unpredictable
organic; unstable; unpredictable
Borders book stores do not interact. Their sales are added together to form the success or failure of the company. What level of interdependence does this represent? a. Sequential b. Inverse c. Pooled d. Reciprocal e. Mutual
pooled
GM's first entry into mass market electric cars was the Chevy Volt. Separating electric vehicles from gas vehicles is ____ departmentalization. a. functional b. product c. location d. customer e. sequence
product
Gore Associates has separate plants for making camping gear, uniforms, and dental floss. It uses ____ departmentalization. a. functional b. product c. divisional d. customer e. specialization
product
Hyatt hotels each have a reservations department, a front-desk check-in department, and a housekeeping department, which continuously interact. Which type of interdependence is represented at Hyatt hotels? a. Pooled b. Sequential c. Continuous d. Routine e. Reciprocal
reciprocal
Wal-Mart distribution works closely with sales inventory to move product where it is selling. During unseasonably warm weather fans move from cooler areas to warmer ones and jackets may be sent the other direction. This is an example of which type of interdependence? a. Pooled b. Complex c. Reciprocal d. Sequential e. Multiple
reciprocal
During episodes of Extreme Makeover, Home Edition, designers talk with builders about each families' needs, the builders and designers create the house, and together they furnish it for the family. This is an example of a. pooled interdependence. b. reciprocal interdependence. c. job rotation. d. sequential interdependence. e. job enlargement.
reciprocal interdependence
An assembly operation includes four different jobs. Bob spends three weeks on each of these jobs and then starts the cycle over again with the first job of the operation. This is an example of job a. specialization. b. rotation. c. enlargement. d. enrichment. e. delegation.
rotation
Information that flows from R&D-design-manufacturing-sales is ____ interdependence. a. pooled b. total c. reciprocal d. sequential e. content
sequential
According to a team of researchers at the University of Aston in England, ____ organizations tend to be characterized by ____ levels of job specialization and ____ standard operating procedures. a. small; fewer; less b. large; fewer; more c. small; more; more d. large; fewer; less e. None of these.
small; fewer; less
George works in acquisitions for the Department of Defense. He knows that it will take years before the projects he works on will be acquired. He often states that having this job gives him great satisfaction in mowing his yard because then he sees a task completed. His job has low a. autonomy. b. compensation. c. evaluation. d. task identity. e. rotation.
task identity
Gore Associates has virtually no hierarchy. The corner rooms are conference areas so no one has the corner office. Buildings accommodate 150 people so everyone knows each other and groups form based on personal knowledge of each other's strengths. Which of the following terms best describes its organizational design? a. Team b. Virtual c. H-form d. U-form e. Learning
team
The primary reason for coordination in organizations is a. the interdependence of work units and groups. b. the need to foster more delegation. c. to keep the organization as tall as possible. d. to keep the organization as flat as possible. e. to break the organization's overall task into its component parts.
the interdependence of work units and groups
