MGMT Ch 7

When Amazon lowered the price of Kindle, Barnes and Noble lowered the price of Nook. This is an example of a(n) ____ force for change. a. internal b. managerial c. external d. radical e. technical

external

Recession is a(n) ____ force for change. a. internal b. managerial c. technical d. radical e. external

external

Human resources is trying to keep a good legal counselor. The lawyer wants a flexible work schedule. HR recommends working remotely one day a week. This is a(n) ____ force for change. a. internal b. managerial c. external d. radical e. technical

internal

Reengineering involves a. radical redesign. b. cost. c. all aspects of a business. d. time. e. All of these.

all of these

During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way? a. Development b. Maturity c. Launch d. Growth e. Application

maturity

Which of the following represents organization change by means of change in technology/operations? a. Changing line and staff relationships b. Upgrading the management information system c. Training people to give them new skills and abilities d. Redesigning jobs e. Having some components of your product made overseas

upgrading the management information system

Which of the following correctly represents the time order of the steps in the comprehensive model to change that is presented in your text? a. Recognizing the need, setting goals, diagnosing causes, selecting a change technique, implementing the change, and evaluating the results b. Setting goals, meeting with employees, evaluating the environment, monitoring competitors' response, and implementing the change c. Diagnosing causes, setting goals, selecting a change technique, overcoming resistance to change, finding compromise solutions, and evaluating the results d. Recognizing the need, selecting a change technique, choosing a change leader, implementing the change, and publishing the results e. None of these.

Recognizing the need, setting goals, diagnosing causes, selecting a change technique, implementing the change, and evaluating the results

Which of the following is an example of an organization's change in technology and operations? a. Enhanced job design b. Additional training for workers c. Adoption of automated information systems d. New compensation program e. All of these

adoption of automated information systems

A firm's reward system a. is a means by which it tries to change employee behaviors. b. can be used to reward innovation. c. can be used to punish innovation. d. is made up of monetary and non-monetary rewards. e. All of these.

all of these

The steps in the reengineering process involve a. developing goals and a strategy for reengineering. b. creating a sense of urgency. c. re-creating the organization. d. using top management to play a major role in the effort. e. All of these.

all of these

Which of the following is a possible diagnostic activity within organization development? a. Questionnaires b. Attitude surveys c. Archival data d. Conversations with managers e. All of these.

all of these

Which of the following might be a goal for change for an organization? a. To increase sales by 5% b. To open a new plant c. To identify a merger opportunity d. To improve customer satisfaction e. All of these.

all of these

The steps in the reengineering process do NOT involve a. developing goals and a strategy for reengineering. b. creating a sense of urgency. c. changing the firm's competitors. d. recreating the organization. e. using top management to play a major role in the effort.

changing the firms competitors

Siemens communications department started working remotely one day a week. It was a change in a. people. b. technology and operations. c. design. d. social responsibility. e. organization mission.

design

GE determined it could better service its customers by implementing a quality initiative called six- sigma. Its first step is this process would be to a. get top management support for the plan. b. develop goals and a strategy for this reengineering. c. create a sense of urgency among its employees. d. optimize the availability of potentially necessary reengineering resources. e. hire a change agent.

develop goals and a strategy for this reengineering

The first stage of the organizational innovation process is a. growing. b. applying. c. launching. d. developing. e. managing.

developing

The members of the various boards of a church gathered information about the church in several ways: conducting surveys, holding meetings, interviewing church staff, and examining minutes of past church meetings. This is an example of the OD intervention technique known as a. intergroup activities. b. technostructural activities. c. third-party peacemaking. d. diagnostic activities. e. process consultation.

diagnostic activities

Andrea has worked in the marketing department for 27 years. She knows the history and successes of the office better than any other employee. When change is suggested, she is reluctant because she remembers accomplishments related to the current way of doing things. As a result of ____, she is resistant to change. a. feelings of loss b. different perceptions c. participation d. facilitation e. uncertainty

different perceptions

Which of the following is an explanation of the resistance to change that a worker might feel because the worker disagrees with management that the type of change selected will be best for the organization in the long-run? a. Threatened self-interests b. Uncertainty c. Participation d. Different perceptions e. Feelings of loss

different perceptions

Rajan is trying to adopt more automated equipment in his soda bottling facility, and workers are resisting the change. When Rajan decides to hold a meeting to explain to workers how the change will be beneficial to them, he is using ____ as a means of overcoming resistance to change. a. participation b. force-field analysis c. division of labor d. education e. feelings of loss

education

After the 2006 Congressional elections, President Bush announced a troop increase in Iraq in an attempt to speed up withdrawal. His plan encountered strong resistance. The Administration used ____ to try to change the minds of their opposition. a. participation b. force-field analysis c. education and communication d. facilitation e. all of these

education and communication

In the reengineering process, the first step is setting goals and developing a strategy. The second step is a. starting with a clean slate to re-create the organization. b. emphasizing top management's commitment to reengineering. c. implementing the chosen strategy across the organization. d. optimizing top-down and bottom-up perspectives. e. creating a sense of urgency among managers.

emphasizing top management's commitment to reengineering

The normal process within an organization that leads to a system decline is known as a. reengineering. b. synergy. c. process change. d. innovation. e. entropy.

entropy

RIM knows there are less apps for Blackberry than there are for Apple, Android phones. RIM wants to close the gap by 10% in one year. RIM is in which step in the change process? a. Recognition of the need for change b. Establishment of goals for the change c. Selection of appropriate change technique d. Actual implementation e. Evaluation and follow-up

establishment of goals for the change

Reengineering is needed when an organization a. experiences entropy. b. is dominant in its market. c. changes its technology rapidly. d. wants to improve employee morale. e. wants to gradually change aspects of its structure.

experiences entropy

Unions negotiating for higher wages is a(n) ____ force for change. a. internal b. managerial c. external d. radical e. technical

external

A force field analysis identifies a. management potential in existing employees. b. differing perceptions among future employees. c. differing perceptions among managers regarding structural change. d. factors that facilitate and hinder organization change. e. the appropriate span of management for an organization.

factors that facilitate and hinder organization change

In most change situations, there are factors that will make the job of change more difficult and others that seem to ease the change process. The process by which the manager identifies and then eliminates as many of the forces against change as possible is called a. facilitation. b. implementation. c. force-field analysis. d. participative development. e. communication and education.

force field analysis

According to the Lewin model, building a new plant in Texas is an example of which step in the change process? a. Unfreezing b. Process change c. Reengineering d. Implementing the change e. Refreezing

implementing the change

Studies of the organization change process found that participation a. reduces the need for communication. b. encourages employees to adopt differing perceptions. c. increases productivity and cooperation. d. increases productivity but has no effect on cooperation. e. leads to higher training costs.

increases productivity and cooperation

Employees at P&G found that electrostatic cloth picked up more dirt than a wet cloth. The Swiffer was born. This is an example of a. intrapreneurship. b. new venture formation. c. creativity. d. entrepreneurship. e. None of these.

intrapreneurship

The introduction of BlackBerry Torch featured the new BlackBerry 6 operating system. RIM, maker of BlackBerry was in the ____ phase of the innovation process. a. development b. launch c. growth d. maturity e. decline

launch

Human resources at Pfizer helps identify top performers who are eligible for a special program that helps them set goals and map their future career. Pfizer is using the OD technique a. technostructural activities. b. life and career planning. c. team building. d. coaching and counseling. e. third-party peacemaking.

life and career planning

Which of the following exemplifies the first step in the comprehensive organization change model described in the text? a. Setting standards for a new absenteeism control procedure b. Noticing that the pension fund has less cash in it than needed to provide the guaranteed employee benefits c. Determining the probable causes of a recently detected drop in the level of employee job satisfaction d. Investigating different techniques for enhancing employee job satisfaction e. Planning a set of meetings to help employees understand the procedures in the company's new quality program

noticing that the pension fund has less cash in it than needed to provide the guaranteed employee benefits

Substantive modification of any part of an organization is known as a. organization development. b. organizing. c. organization implementation. d. organization change. e. organizational structure.

organizational change

Ford started offering driving sessions to Vietnamese customers. This is an example of ____ change. a. reactive b. planned c. external d. radical e. technical

planned

Ford wanted to expand in the Vietnam market where motor bikes are the primary form of transportation. Ford started offering drivers training sessions to establish a reputation for safety and quality. This is a ____ innovation. a. process b. technical c. radical d. mechanical e. managerial

process

Broadcasters and musicians are pushing Congress to require cell phone makers to include FM radio capability. If the cell phones change it would be a ____ innovation. a. product b. process c. radical d. mechanical e. managerial

product

A(n) ____ is usually a middle manager who learns about a new product or service idea and becomes committed to it. This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously. a. product champion b. inventor c. sponsor d. venture capitalist e. transformational leader

product champion

The Kindle was the first eReader. It was a(n) ____ innovation. a. process b. incremental c. radical d. mechanical e. managerial

radical

The manager's role as monitor is essential to which step in the comprehensive approach to change? a. Recognizing the need for change b. Understanding how to implement change c. Setting goals for change d. Selecting a change technique e. Planning change implementation

recognizing the need for change

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as a. entropy. b. process change. c. innovation. d. reengineering. e. system change.

reengineering

An organization's workforce has been reduced, and top management then promises the union that there will be no more layoffs in the next year. In the Lewin model, this is an example of which step in the change process? a. Refreezing b. Process change c. Unfreezing d. Implementing the change e. Reengineering

refreezing

Which of the following is NOT a reason why employees are resistant to change? a. Threatened self-interests b. Different perceptions c. Risk propensity d. Participation e. Feelings of loss

risk propensity

General Motors filed documents with the SEC to approve an IPO of shares. The shares were to be used to pay the US government for money spent rescuing the car company. Filing the documents was part of which step in the change process? a. Recognition of the need for change b. Establishment of goals for the change c. Selection of appropriate change technique d. Actual implementation e. Evaluation and follow-up

selection of appropriate change technique

Adopting computers in offices is the technology and operations area of organizational change. However creating a new computing department to support use of the new computer system is part of the ____ area of change. a. people b. technology and operations c. structure and design d. facilitation e. None of these.

structure and design

The idea that organization change may have substantial effects extending far beyond the area in which the change actually takes place relates to one of the integrative management theories presented earlier in the text. What is that theory? a. Systems theory b. Contingency theory c. Scientific management theory d. Theory X e. Theory Y

systems theory

Boeing has internal consultants who help executives learn about how others see them and improve performance for the future. Boeing is using the OD technique a. technostructural activities. b. process consultation. c. team building. d. coaching and counseling. e. third-party peacemaking.

team building

J&J executives did an off-site where they cleaned a park. Which OD technique was J&J using? a. Third-party peacemaking b. Survey feedback c. Team building d. Technostructural activities e. Force-field analysis

team building

The process used by an organization to transform inputs into outputs is known as a. reengineering. b. innovation. c. technology. d. radical innovation. e. incremental innovation.

technology

When organizational change involves planned alteration of the work processes or work activities, the change primarily involves the area of a. people. b. technology and operations. c. social responsibility. d. strategy. e. structure and design.

technology and operations

When the CEO wanted to move HR to the suburbs the HR director perceived she would get less face time with her boss. As a result of ____, the director was resistant to the change. a. feelings of loss b. different perceptions c. participation d. threatened self-interest e. uncertainty

threatened self interest

Desiree is reluctant to accept a new job offer because there are so many unknowns. According to the text, the most likely reason for such employee resistance to change is a. threatened self-interests. b. different perceptions. c. uncertainty. d. participation. e. feelings of loss.

uncertainty

In general, the most common cause of worker resistance to change is a. threatened self-interests. b. uncertainty. c. different perceptions. d. feelings of loss. e. participation.

uncertainty

What stage of the Lewin model of organization change is exemplified by managers letting people who will be affected by an impending change know the reasons for the change? a. Implementing b. Recognizing c. Refreezing d. Transforming e. Unfreezing

unfreezing