MGMT Chapter 7

Divisional

A ___________ structure groups departments based on similar outputs.

Functional

A ___________ structure groups positions into departments based on similar skills, expertise, activity, and resource use.

Matrix

Confusion and conflict from dual supervisors, more meetings are disadvantages to what organizational structure?

Decentralized

Does creativity within an organization benefit from a centralized or decentralized structure?

Team based

Dual loyalty, more meetings, and unplanned decentralization are disadvantages of what organizational structure?

Divisional

Duplication, less specialization, less coordination across divisions are disadvantages of what organization structure?

Matrix

Efficiency, flexibility, and specialty cooperation are advantages of what organizational structure?

Functional

Efficient, specialized, top manager control are three advantages of what organization structure?

Divisional

Flexibility, customer relationships, coordination across departments are advantages of what organization structure?

Decentralized

In a rapidly changing environment do organizations benefit from a centralized or decentralized structure?

Centralized

In times of crisis do organizations benefit from a centralized or decentralized structure?

virtual network

Lack of control, greater demand on managers, weak loyalty from employees are disadvantages of what organizational structure?

Divisional

M-form, multidivisional, decentralized form are alternative names for _________ structure.

Functional

Poor communication, slow innovation, delayed decision making are disadvantages of what organization structure?

Team based

Reduced barriers, quicker decisions, better morale are three advantages of what organizational structure?

Virtual network

Specialized, flexible, reduced cost are three advantages of what organizational structure?

True

T/F A virtual network organization has a central hub surrounded by a network of outside specialists.

True

T/F A virtual network organization has greater flexibility.

True

T/F Dividing employees/resources along divisional lines allows the organization to be more responsive to change.

False

T/F In today's dynamic environment organizations benefit from being mechanistic rather than organic?

True

T/F Leaner/modern organizations today often have a span of management as high as 30-40 (sometimes higher)

True

T/F Small batch and continuous production are more flexibly structured than mass production?

True

T/F The highest level of horizontal communication is relational coordination?

True

T/F The three characteristics of authority are... 1. Authority is vested in positions, not people 2. Authority flows down the vertical hierarchy 3. Authority is accepted by subordinates

True

T/F Traditional organizational view recommends a span of management of 7-10 subordinates per manager.

True

T/F Using the team approach breaks down barriers across departments and improves coordination and cooperation by allowing team members to know one another's problems.

True

T/F Whole Foods uses a team-based structure.

Matrix

The _______ approach combines both functional and divisional structures.

Project manager

The ________ is responsible for coordinating the activity of several departments for the completion of a project.

Team based

The ____________ structure includes the entire organization is made up of horizontal teams that coordinate their work and work directly with customers to accomplish goals.

tall, flat

The average span of control in an organization determines whether the structure is _______ or ________.

Organizing

The deployment of organizational resources to achieve strategic goals?

Organizational chart

The visual representation of an organization's structure?

Vertical

U-form and unitary structure are both alternative names for _______ structure.

Virtual network

Using a ___________________ structure means that a firm subcontracts most of its major functions to seperate companies and retains a small headquarters.

cross functional team

What is a group of employees from various functional departments work together to resolve problems?

Permanent team

What is a group of employees who are organized in a way similar to a formal department?

Task force

What is a temporary team formed to solve a specific short-term problem?

Chain of command

What is an unbroken line of authority that links all employees in an organization and shows who reports to whom?

Division of labor

What is another term that means work specialization?

Service Technology (Ex: banks, hotels, law firms)

What is characterized by intangible outputs and direct contact between employees and customers?

Delegation

What is the act of transferring authority/responsibility to positions down the hierarchy?

Departmentalization

What is the basis for grouping positions into departments that make up the total organization?

Technical complexity

What is the degree to which machinery is involved in the production to the exclusion of people?

Work specialization

What is the degree to which organizational tasks are subdivided into separate jobs?

Responsibility

What is the duty to perform a task or activity as assigned?

Authority

What is the formal/legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizational goals?

Organizational structure

What is the framework in which the organization defines how tasks are divided, resources are deployed, and departments are coordinated?

Matrix boss

What is the term for the boss in charge of one side of the matrix whether it be the product of function chains?

Collaboration

What means a joint effort between two or more departments to meet a common goal?

Accountability

What means that people with authority and responsibility are subject to reporting and justifying task outcomes to those above them?

Scalar principal

What principal refers to a clearly defined line of authority that includes all employees in an organization?

Reengineering

What refers to a quick change in business processes to achieve significant improvements?

Relational Coordination

What refers to frequent horizontal coordination/communication?

Relationship coordination

What refers to problem-solving communication carried out through employee relationships?

Coordination

What refers to the managerial task of adjusting/synchronizing the diverse activities among different individuals/departments?

Unity of command

What term refers to each employee being held accountable to only one supervisor?

Span of management

What term refers to the number of employees reporting to a supervisor?

Centralization

What term reflects that decision making authority is located near the top of the organization?

Decentralization

What term reflects that decision making authority is pushed downward to lower levels?

Functional, divisional, matrix

What traditional approaches rely on the chain-of-command to define departmental groupings and reporting relationships?

Staff authority

What type of authority is narrow and includes the right to advise, recommend, and counsel in the staff specialists' area of expertise?

Line authority

What type of authority means that people in mgmt positions have the authority to direct/control immediate subordinates?

Small batch production

What type of manufacturing technology involves the production of goods in batches of few products designed to customer specifications?

Tall structure

What type of organizational structure has a narrow span and more hierarchical levels?

Flat structure

What type of organizational structure has a wide span, horizontally dispersed, and has fewer hierarchical levels?

Continuous process production

What type of production involves the mechanization of the entire workflow and non-stop production?

Mass production

What type of production is characterized by long production runs to produce large volumes of product with the same specifications?

Matrix

Which of the three structural approaches results in some employees having two bosses?

Top leader

Who is the leader responsible for the entire matrix and oversees both the product and functional chains of command?

Two boss

___________ employees must report to two supervisors simultaneously and resolve conflicting demands.