MGMT EXAM (1)

Time period in which each level of manager is responsible?

"In contrast to the long-term plans of top managers (three to five years out) and the intermediate plans of middle managers (six to eighteen months out), first-line managers engage in plans and actions that typically produce results within two weeks.3"

first-line managers

"The primary responsibility of first-line managers is to manage the performance of entry-level employees who are di- rectly responsible for producing a company's goods and services. Thus, first-line managers are the only managers who don't supervise other managers. The responsibilities of first-line managers include monitoring, teaching, and short-term planning."

Effectiveness

Accomplishing tasks that help fulfill organizational objectives "do the right things" Focus on quality (customer service, employee satisfaction, revenue)

External environments

All events outside a company that can influence or affect it: 1) Environmental change, 2)resource scarcity, 3)

efficiency

Getting work done with minimum effort, expense, or waste "do things right" Minimum (effort/waste/expense)

leading

Inspiring and motivating workers to work hard to achieve organizational goals

Organizing

deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in a company

planning

determining organizational goals and a means for achieving them

Middle Managers

implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them " responsible for: setting objectives consistent with top management's goals and for planning and implementing subunit strat- egies for achieving those objectives.28 Or as one middle manager put it, a middle manager is, "the implementer of the company's strategy" who figures out the "how" to do the "what."29"

Top Managers

make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it, : "he second res- ponsibility of top managers is to develop employees' commitment to and ownership of the company's perfor- mance. That is, top managers are responsible for creating employee buy-in. Third, top managers must create a posi- tive organizational culture through language and action. Top managers impart company values, strategies, and les- sons through what they do and say to others both inside and outside the company. Indeed, no matter what they communicate, it's critical for them to send and reinforce clear, consistent messages...[Finally] top managers are responsible for monitoring their business environments"

Controlling

monitoring progress toward goal achievement and taking corrective action when needed

Four Functions of Management

planning , organizing, leading, controlling

Team leaders

primarily responsible for facilitating team activities toward accomplishing a goal. This doesn't mean team leaders are responsible for team performance." "help their team mem- bers plan and schedule work, learn to solve problems, and work effectively with each other."

Types of managers

top managers, middle managers, first-line managers, team leaders