MGMT exam 3 pt 3
c. Affective conflict
72. _____ refers to the emotional reactions that can occur when disagreements become personal rather than professional. a. High cohesiveness b. Cognitive conflict c. Affective conflict d. Normative conflict e. Behavioral conflict
b job specialization
71. _____ is characterized by simple, easy-to-learn steps, low variety, and high repetition. a. Job consistency b. Job specialization c. Task reengineering d. Task standardization e. Task homogeneity
organic
A BLANK organization is one that is characterized by boradly defined jobs and responsibilities; loosly defined, frequently changing, and decentralized authority and horizontal comm. based on task knowledge.
job analysis
A _______ is a purposeful, systematic process for collecting information on the important work-related aspects of a job
Pages listing all of the felony crimes perpetrated in a given city during the last decade would be an example of ____.
C. raw data
The term ____ refers to facts and figures that are in an unusable form.
C. raw data
____ is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed.
C. reengineering
____ is the process of solving problems by consistently applying the same rules, procedures, and processes.
C. standardization
Except for the core business activities that they can perform better, faster, and cheaper than others, ____ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.
A. modular organizations
____ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants
Background checks
An accident at a U.S. refinery killed two workers. By gathering information about how the men died in order to prevent a recurrence, the company used ____ control
C. feedback
____ determines the number, kind, and variety of tasks that individual workers perform in their jobs.
C. job design
An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in ____.
C. job enlargement
A chain of specialty fashion stores has interviewed a sample of its female customers and learned that a customer can be expected to visit the store looking for new merchandise on average every two weeks. The chain of stores was able to set this standard through ____.
C. listening to customers
Of all types of departmentalization, ____ departmentalization requires the highest level of management skill for successful implementation.
C. matrix
The primary advantage of ____ departmentalization is the fact that it allows companies to manage large, complex tasks efficiently by minimizing duplication.
C. matrix
Marriott's top management decided that there was need for a serious effort to "put democracy back in the company" and make employees feel "involved in the success of the company." Employees asked special corporate guests to comment on the good and bad issues of their stay and also to tell what the competition is doing that is better than Marriott. Then the employees acted accordingly. Marriott adopted ____ control.
C. normative
____ control is a method of gathering information about performance deficiencies before they occur.
Feedforward
Which of the following statements about firewalls is true?
Firewalls are a way to protect data. Firewalls can be in the form of hardware or software. Firewalls prevent unauthorized use of data. Firewalls sit between the computers in an internal organizational network and outside networks.
Organizational process
___________________ emphasizes the activities through which work gets done in the organization.
Three kinds of information technology are used by executives, managers, and workers inside the company to access and share information. They are ____.
a. executive information systems, portals, and intranets
A(n) ____ allows companies to exchange information and conduct transactions by purposefully providing outsiders with direct, Web browser-based access to authorized parts of a company's intranet.
a. extranet
When implementing the financial perspective, managers would use ____.
a. financial ratios
The first company to use new information technology to substantially lower costs or differentiate products or services often gains ____.
a. first-mover advantage
Which of the following size teams usually provides the best performance?
a. 15 to 20 b. more than 20 c. 2 to 3 d. 6 to 9- CORRECT e. All sizes tend to perform equally well.
The traditional approach to controlling financial performance does NOT examine ____.
b. customer defections
In TQM terms, ____ is an organizational goal to provide products or deliver services that meet or exceed customers' expectations
b. customer satisfaction
Which of the following is a specific component of internal service quality?
b. high value service
Which of the following is NOT a kind of inventory a manufacturer would keep in stock?
b. nonrenewable materials
Which of the following is NOT one of the four perspectives measured in the Balanced Scorecard approach to control?
b. policies and procedures perspective
A(n) ____ organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other. a. modular b. virtual c. matrix d. electronic e. boundaryless
b. virtual
A report calling for a company to set clear targets to improve fuel economy and to cut factory emissions would want the company to establish emission control ____.
standards
Task forces that are relatively permanent are referred to as:
standing committees.
Validation
the process of determining how well a selection test or procedure predicts future job performance. The better or more accurate the prediction of future job performance, the more valid a test is said to be
Recruiting
the process of developing a pool of qualified job applicants
Internal recruiting
the process of developing a pool of qualified job applicants for people who already work in the company
External reciting
the process of developing a pool of qualified job applicants form outside the company
Selection
the process of gathering information about job applicants to decide who should be offered a job
Needs assessment
the process of identifying and prioritizing the learning needs of employees
Employee separation
the voluntary or involuntary loss of an employee
Teams should NOT be used when:
there is no clear, engaging purpose.
Honeywell Inc. reorganized its European operations along customer lines to prepare for a unified European Union. In doing so, it abandoned matrix departmentalization. Why would Honeywell engage in such restructuring?
to end conflict between product managers in different parts of its matrix
_____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.
Diversity
Which of the following statements explains why diversity actually makes good business sense?
Diversity helps companies attract and recruit talented employees.
Which of the following statements explains why diversity makes good business sense?
Diversity helps companies attract and retain talented employees.
Rater training
training performance appraisal raters in how to avoid rating errors and increase rating accuracy
Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.
true
According to the text, ____ typically amount to more than 90 percent of employees' salaries.
turnover costs
Affective conflict ____.
typically decreases team cohesiveness
With surface-level diversity, differences are immediately observable, easy to measure, and _____.
typically unchangeable
b. Skill-based pay is more effective for self-directing teams performing complex tasks.
101. Which of the following statements about team compensation is generally true? a. Skill-based pay works best in relatively stable environments where employees can focus on improving productivity, cost savings, or quality. b. Skill-based pay is more effective for self-directing teams performing complex tasks. c. In skill-based pay programs, companies share the financial value of performance gains, such as productivity increases, cost savings, or quality improvements, with their workers. d. Gainsharing programs pay employees for learning additional skills or knowledge. e. Skill-based pay programs tend to be most effective when teams or team-based interventions, such as total quality management, are first introduced.
e organizational process
27. The term _________ can be best defined as the collection of activities that transform inputs into outputs that customers value a. organizational hierarchy b. product management c. organizational structure d. product position e. organizational process
e organizational processes
28. ________ emphasize the activities through which work gets done in the organization. a. Organizational cultures b. Organizational hierarchies c. Organizational dynamics d. Organizational structures e. Organizational processes
c departmentalization
29 ________ can be best defined as a method of subdividing work and workers into separate organizational units that are responsible for completing particular tasks a. Centralization b. standardization c. Departmentalization d. Authorization e. Specialization
a organizing work and workers into separate units responsible for particular business operations or areas of expertise
32 Functional departmentalization can be most accurately defined as a. organizing work and workers into separate units responsible for particular business operations or areas of expertise. b. organizing work and workers into separate units responsible for producing particular products or services. c. organizing work and workers into separate units responsible for particular kinds of customers. d. organizing work and workers into separate units responsible for doing business in particular geographic areas. e. a hybrid structure in which two or more forms of departmentalization are used together.
a. work team
32. A(n) _____ is defined as a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes. a. work team b. crowd c. mob d. work crew e. organization
d functional departmentalization
35. Disadvantages of _____ include difficulty in cross-departmental coordination, slow decision making, and managers and workers with narrow experience and expertise. a. product departmentalization b. customer departmentalization c. geographic departmentalization d. functional departmentalization e. hierarchical departmentalization
b. By training teams to meet the needs of specific customers
35. How are organizations using teams to help increase customer satisfaction? a. By instituting a system of increased formalization throughout the organization b. By training teams to meet the needs of specific customers c. By creating more autonomous units d.By taking indirect responsibility for service quality e. By ensuring ideal solutions for all customer issues
a companies tend to use functional departmentalization when they are small or just starting out
37. Identify a true statement about functional departmentalization. a. Companies tend to use functional departmentalization when they are small or just starting out. b. Functional departmentalization is the least commonly used organizational structure. c. All functionally departmentalized companies have the same functions. d. The functional departments in a company that use functional structure are independent of the industry the company is in. e. Functional departmentalization enables easy cross-department coordination.
c customer departmentalization
39. Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients by using _____. a. matrix departmentalization b. product departmentalization c. customer departmentalization d. geographic departmentalization e. functional departmentalization
b. Social loafing
41. _____ is a term used by work teams to describe when workers withhold their efforts and fail to perform their share of the work. a. Stonewalling b. Social loafing c. Norming d. Storming e. Bystander apathy
a. traditional work groups
46. The least amount of autonomy is found in ____. a. traditional work groups b. autonomous teams c. semi-autonomous work groups d. self-managing teams e. ad hoc committees
e to end conflict between product managers in different parts of its matrix
50. Cygen Inc. reorganized its operations along customer lines to minimize the complexity in running projects at various levels. In doing so, it abandoned matrix departmentalization. Which of the following would most likely be the reason why Cygen Inc. engaged in such restructuring? a. To create pools of resources to carry out large tasks in the matrix b. To empower its employees c. To avoid duplication d. To improve its ability to handle complex tasks in an efficient manner e. To end conflict between product managers in different parts of its matrix
d unity if command
54. One of the key assumptions underlying the chain of command is _____, which means that workers should report to just one supervisor. a. job specialization b. empowerment c. synergistic authority d. unity of command e. centralization of authority
b. Project team
66. Which of the following kinds of teams is always temporary? a. Cross-functional team b. Project team c. Self-designing team d. Self-managing team e. Virtual team
c standardization
67. _____ can be best defined as solving problems by consistently applying the same rules, procedures, and processes. a. Mechanization b. Reengineering c. Standardization d. Specialization e. Innovation
c job enlargement
74. An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in _____. a. task aggregation b. task association c. job enlargement d. job specialization e. job rotation
b. affective
74. With _____ conflict, team members disagree because their different experiences and expertise lead them to different views of the problem and solutions. a. negative b. affective c. behavioral d. cognitive e. emotional
a. Team members begin to work together, and different personalities and work styles clash.
81. Which of the following typically happens during the storming stage of team development? a. Team members begin to work together, and different personalities and work styles clash. b. Team members engage in brainstorming. c. Team members begin to settle into their roles as team members. d. The comfort level of team members begins to decrease. e. Team members feel mutual accountability.
b vertical loading
82. According to the job characteristics model, _____ means pushing some managerial authority down to workers. a. task decentralizing b. vertical loading c. establishing reciprocity d. decoding tasks e. creating group norms
c. performing
85. A team finally matures into a fully functioning team at the _____ stage of development. a. norming b. de-norming c. performing d. conforming e. de-storming
c Reeengineering
88. _____ can be best defined as fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed. a. Pooling interdependence b. Reciprocating interdependence c. Reengineering d. Repositioning e. Reorganizing
a. Structural accommodation
88. _____ can be best defined as the ability to change organizational structures, policies, and practices if doing so helps teams meet their stretch goals. a. Structural accommodation b. Bureaucratic immunity c. Minority domination d. Self-designing e. Administrative reciprocity
b. bureaucratic immunity
90. The achievement of stretch goals is made easier when the team members have _____. a. dominant minority b. bureaucratic immunity c. strategic diversity d. vast scope e. limited cohesiveness
b. team diversity
95. The finance team of a start-up company has a majority of white employees. It, however, plans to hire more people from various other ethnic backgrounds in the near future. The organization is trying to increase its _____. a. group norms b. team diversity c. aggregated creativity d. collectivism e. structural accommodation
b. Gainsharing
98. _____ is defined as a compensation system in which companies share the financial value of performance gains, such as increased productivity, cost savings, or improved quality, with their workers. a. Skill-based pay b. Gainsharing c. Piecework d. Profit sharing e. Structural accommodation
b. sharing the financial value of performance gains
99. An organization that rewards its team members through gainsharing is _____. a. using a nonfinancial reward b. sharing the financial value of performance gains c. paying employees to gain new skills d. paying hourly wages e. engaging in cross-training
Organizational authority is traditionally characterized by ____.
A. chain of command
Which approach to control monitors inputs rather than outputs?
A. feedforward control
In the traditional control systems used at most companies, ____ measures are used to assess performance.
A. financial
Which of the following types of departmentalization does NOT have a problem with the duplication of resources?
A. functional
Control is a cybernetic process because it ____.
A. has a feedback loop
In essence, reengineering changes organizations by ____.
A. increasing reciprocal interdependence
The central concern of the job characteristics model (JCM) is ____.
A. internal motivation
____ departmentalization is notorious for confusion and conflict between project managers in different areas of the organization.
A. matrix
A manager has instructed Ralph and his fellow workers to develop a daily theme such as patience, empathy, and kindness. Each day, the workers are to try to emphasize the theme as they work with customers, suppliers, and each other. What kind of a control system is Ralph's manager using?
A. self-control
____ are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory
A. standards
____ is the degree to which a job is perceived to have a substantial impact on others inside or outside the organization.
A. task significance
In recent years, the Air Force Weather Agency (AFWA) has undergone a radical change in how it determines and shares local weather conditions with pilots. Before the local base weather station was responsible for warnings. The quality of this information varied. Now AFWA provides the same high standard of weather information to all pilots. This is an example of ____? a. customization b. micro-adaptation c. sequential independence d. reengineering e. customer empowerment
ANS: D
Which of the following is a reason teamwork can be more satisfying than traditional work?
All of these are reasons why teamwork can be more satisfying than traditional work.
b
All teams are groups, and all groups are teams. True False
Which of the following statements is true regarding discrimination based on sex?
Although progress is being made, sex discrimination continues to operate via the glass ceiling at higher levels in organizations.
b
At the weekly managers meetings, Jamie, the advertising manager, is expected to update the members on the company's future advertising efforts and strategies. In this case, Jamie is expected to conform to his _____. groupthink group role synergy stereotype task interdependence
Job specialization can result in ____.
B. employee boredom
Which of the following approaches to job redesign entails more than simply providing additional variety in job tasks?
B. the job characteristics model
As a result of their structures, matrix organizations automatically violate the principle of ____.
B. unity of command
Departmentalization
BLANK is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.
job specialization
BLANK is characterized by simple, easy to learn steps, low variety and high repetition.
Like most large U.S. hospitals, University Health Care System spends an enormous amount on patient supplies. The hospital has more than 15,000 individual products that are purchased on a routine basis. Its purchasing manager instituted a hospital-wide purchasing policy that gave a specific code to each individual item. In other words, the purchasing manager engaged in ____.
C. standardization
McDonald's fast-food restaurants have a well-designed training program for all new employees. Each new employee is supposed to learn how to perform standardized tasks. Due to labor shortages in some areas, these new employees begin work as soon as they are hired and do not receive any off-the-job training. This nonconformity to standards creates ____.
D. control loss
The marketing manager of a company that manufactures church furniture has been given the job of increasing corporate profits by 5 percent during the upcoming year. The manager decided to give his assistant the full responsibility and authority for developing a mailing campaign to target churches on the Mississippi Gulf Coast. In other words, the marketing manager has ____.
D. delegated to the task
A sales manager requires each member of his sales force to make three calls per day on current customers, to call on two potential customers every week, and to sell a minimum of $10,000 worth of merchandise weekly. Which of the following control methods does this indicate the sales manager is using?
D. objective
A(n) ____ organization is one that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge
D. organic
The chain of command ____.
E. is described by non of these
Employee involvement teams not only provide advice and suggestions to management but also have the authority to make decisions and solve problems related to the major tasks required to produce a product or service.
False
In general, skill-based pay is most effective for managing the performance of self-managing and self-directing teams.
False
In setting their pay structures, companies use a procedure, known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.
False
The three significant disadvantages that teams and teamwork are prone to are initially high turnover, social loafing, and legal risk.
False
reengineering
In recent years, the Air force weather agency has undergone a radical change in how it determines and shares local weather conditions with pilots. Before the local base weather station was responsible for warnings. The quality of this information varied. ow AFWA provides the same high standard of weather information to all pilots. This is an example of BLANK
TRADITIONAL WORK GROUPS
In the autonomy continuum (which shows how five kinds of teams differ in terms of autonomy), the correct sequence, from low team autonomy to high team autonomy, is: _____
Which of the following is one of the critical issues companies need to address in order to sustain a competitive advantage through information technology?
Is the firm's use of information technology difficult for another company to create or buy?
Which of the following statements is true regarding the discrimination and fairness paradigm?
It focuses only on surface-level dimensions of diversity.
Training can be evaluated in four ways
Reactions, Learning, Behavior, results
____ is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed.
Reengineering
____ costs are the costs associated with implementing or monitoring control.
Regulation
Staff Function
Robert Strickland works in the legal department at a large consumer products manufacturer. It is his job to craft warnings on package labels. This is strickland's BLANK
of how the process affects people in the workplace
Roughly 70 percent of all reengineering projects fail because BLANK
_____ is one of the disadvantages associated with the use of work teams.
Social loafing
a
Teams that are empowered and have the autonomy to complete an identifiable piece of work are known as self-managed teams. True False
matrix
The primary advantage of BLANK depart. is the fact that it allows companies to manage large, complex tasks efficiently by minimizing duplication.
In general, skill-based pay is most effective for managing the performance of self-managing and self-directing teams.
True
In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions.
True
Job analysis is a purposeful and systematic process of collecting information on the important work-related aspects of a job.
True
Execute the task
Which of the following is the only type of responsibility given to traditional work groups?
c
Which of the following should managers ensure in order to take advantage of the potential for synergy? Create groups where the members have identical personalities Be strongly directive with the group Appoint members with complementary skills and knowledge Avoid empowerment Reward individual performances instead of the group as a whole
the team finds it difficult to come up with ideas
Which of the following signs would indicate that a team is too small?
Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?
Work sample tests
sequential interdependence
Zara clothing store has developed a system that can order new fashions and deliver them to the store in only three weeks. It uses BLANK to pass information to the next person in line of development.
Specialized jobs
____ are characterized by simple, easy-to-learn steps; low variety; and high repetition.
Duplication
____ is the primary disadvantage of customer departmentalization.
Standardization
____ is the process of solving problems by consistently applying the same rules, procedures, and processes.
Cohesiveness
________ is the extent to which team members are attracted to a tea and motivated to remain with it
Piecework
a compensation system in which employees are paid a set rate for each item they produce
____ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise. a. Functional b. Customer c. Matrix d. Product e. Hierarchical
a. Functional
Roughly 70 percent of all reengineering projects fail because ____.
a.of how the process affects people in the workplace
To which of the following aspects of the human resource management process does U.S. Federal employment law apply?
all of these
Which of the following is an advantage associated with the use of project teams?
all of these
Functional departmentalization ____.
allows work to be done by highly qualified specialists
Bona fide occupational qualification (BFOQ)
an expectation in employment law that permits sex, age, religion, and the like to be used when making employment decisions, but only if they are "reasonably necessary to the normal operation of that particular business." BFOQs are strictly monitored by the Equal Employment Opportunity Commission
A small group of marketers from different departments of an organization get together every Friday and go to lunch where they discuss various topics. This is an example of:
an informal group.
chain of command
an international distribution company has a shipping division, a warehouse, division, a computer hardware and software distribution center, as well as , a marketing research department, a human resources department, and an accounting department. A salse person who works in the shipping division is told by the accounting department that he mmust turn in a weekly expense account. his supervisor inthe shipping division wants expense accounts submitted monthly. the sales person is likely experiencing a problem with BLANK
are informally agreed-on standards that regulate team behavior. a. Heuristics b. Norms c. Behavioral policies d. Codes of ethics e. Operational guides
b
Functional departmentalization ____.
b. allows work to be done by highly qualified specialists
Which of the following is an example of a subjective performance measure?
behavioral observation skills
Companies may determine standards by ____.
benchmarking other companies
The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.
bona fide occupational qualifications (BFOQs)
____ is a ticket-based system that indicates when to reorder inventory.
c. Kanban
The three basic control methods are ____.
c. concurrent control, feedback control, and feedforward control
A group of telephone operators in a telecommunications company who report to the same supervisor are part of a(n) _____.
command group
In the stages of team development, a team moves from growth to decline during the stage. a. storming b. de-forming c. de-storming d. de-norming e. reforming
d
is the extent to which team members are attracted to a team and motivated to remain with it. a. Accommodation b. Synergy c. Autonomy d. Cohesiveness e. Empathy
d
40. Which of the following positions most likely performs a staff function? a. the supervisor of the loading dock b. the organization's receptionist c. the vice president of marketing d. a member of the office cleaning crew e. a shift supervisor
d. a member of the office cleaning crew
When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____. a. utility b. synergy c. reciprocity d. accountability e. empathy
d. accountability
Disadvantages of ____ departmentalization include slower decision making, the development of managers and workers with narrow experience and expertise, and makes it more difficult for cross-departmental coordination. a. product b. customer c. geographic d. functional e. hierarchical
d. functional
n the stages of team development, a team moves from growth to decline during the ____ stage.
de-norming
Which of the following is a legal problem employers may encounter in seeking, providing, or using employment references as part of the selection process?
defamation lawsuits
The marketing manager of a company that manufactures church furniture has been given the job of increasing corporate profits by 5 percent during the upcoming year. The manager decided to give his assistant the full responsibility and authority for developing a mailing campaign to target churches on the Mississippi Gulf Coast. In other words, the marketing manager has ____.
delegated the task
As a consequence of the Industrial Revolution and its emphasis on specialization, institutions providing higher education developed strict departments that contained specialized functions. This organizational structure was perceived as a way to enhance the accumulation and dissemination of knowledge. Institutions providing higher education have traditionally used ____.
departmentalization
The primary disadvantage of customer departmentalization is ____.
duplication
The primary disadvantage of geographic departmentalization is ____.
duplication of resources
Which of the following is NOT one of the recommendations for minimizing the occurrence of affective conflict and having a good fight? a. Establish common goals. b. Work with more, rather than less, information. c. Maintain a balance of power. d. Inject humor into the workplace. e. Always resolve issues by consensus.
e
An article on public libraries contained the following statement: "The Balanced Scorecard helps organize and run the library according to a specific strategic plan, while demonstrating the library's value to the community as a whole." When dealing with the customer area of the Balanced Scorecard, the article advised librarians to use customer surveys. Why might this be a poor strategy to use?
e. Customer surveys are typically misleading, skewed to positive feedback.
____ is a deviation in the form, condition, or appearance of a product from the quality standard for that product.
e. Variation
Unsupervised data mining can be used to recognize ____ patterns.
e. affinity, sequence, and predictive
A decision support system (DSS) ____.
e. allows managers to better understand a problem and its potential solutions
Normative controls should be used when ____.
e. organizational culture, values, and beliefs are strong
____ is the collection of activities that transform inputs into outputs that customer's value. a. Reengineering b. Functionalization c. Organizational structure d. Production positioning e. Organizational process
e. Organizational process
The manual capture of information is ____.
e. all of these
Unsupervised data mining is particularly good at identifying ____.
e. all of these
The organizational process ____.
e. is the collection of activities that transform inputs into outputs that customers value
Using ____ data mining, the user simply tells the data mining software to uncover whatever patterns and relationships it can find in a data set
e. unsupervised
A manufacturer of pharmaceuticals can access information about its sales and share new product information with drug store chains through the use of ____.
electronic data interchange (EDI)
Most ____ work by using a collection of "if-then" rules to sort through information and recommend a course of action.
expert systems
The Balanced Scorecard approach to control ____.
forces managers at each level of the company to set specific goals and measure performance in each of four areas
Which of the following statements about functional departmentalization is true?
functional departmentalization allows work to be done by highly qualified specialists
Teams can be broadly classified as either ____.
functional or cross-functional
line; staff
in terms of the chain of command, BLANK authority is the right to command immediate subordinates, while BLANK authority is the right to advise but not command others who are not subordinates.
In terms of the chain of command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates.
line; staff
Functional turnover
loo of poor-performing employees who voluntarily choose to leave a company
The primary advantage of ____ departmentalization is the fact that it allows companies to manage large, complex tasks efficiently by minimizing duplication.
matrix
With ____ departmentalization, most employees report to two bosses.
matrix
Training should never be conducted without first
performing a need assessment
____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.
personality
One of the reasons items manufactured in Southeast Asia are imported into the United States less expensively is that workers are paid a small amount of money for each item produced. The manufacturers operating in Southeast Asia use what type of pay plan?
piecework
A career path is a
planned sequence of jobs through which employees may advance within an organization
A true statement about diversity is that diversity _____.
provides high-quality problem solving
The highest level of team autonomy is found in ____.
self-designing teams
none of these
the chain of command BLANK
Which of the following is a paradigm for managing diversity?
the learning and effectiveness paradigm
delegated the task
the marketing manager of a company that manufactures church furniture has been given the job of increasing corporate profits by 5 percent during the upcoming year. The manager decided to give his assistant the full responsibility and authority for developing a mailing campaign to target churches on the Mississippi gulf coast. in other words, the marketing manager has BLANK
Downsizing
the planning elimination of jobs in a company
Using ____ data mining, the user simply tells the data mining software to uncover whatever patterns and relationships it can find in a data set.
unsupervised
The key to sustaining competitive advantage is ____.
using information technology to continuously improve and support the core functions of a business
A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. If background checks reduced employee thievery over a period of time and throughout the industry, then this selection process would be ____.
validated
According to the job characteristics model, ____ means pushing some managerial authority down to workers
vertical loading
A(n) _____ is defined as a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.
work team
c matrix departmentalization
45. The primary advantage of _____ is the fact that it allows companies to manage large, complex tasks efficiently by avoiding duplication. a. product departmentalization b. functional departmentalization c. matrix departmentalization d. geographic departmentalization e. functional departmentalization
a matrix departmentalization
48. _____ is notorious for confusion and conflict between project managers in different areas of the organization. a. Matrix departmentalization b. Functional departmentalization c. Customer departmentalization d. Product departmentalization e. Geographic departmentalization
a chain of command
52. Organization authority is traditionally characterized by a. chain of command b. empowerment c. behavioral informality d. reengineering e. autonomy
a centralize authority
69. Where standardization is important, it is appropriate to _____. a. centralize authority b. decentralize authority c. emphasize line authority d. have a flat organizational structure e. evaluate interdependence
b The job characteristics model
77. Which of the following approaches to job redesign entails more than simply providing variety in job tasks? a. The job enrichment plan b. The job characteristics model c. The job rotation plan d. The task specialization map e. The task breakdown plan
a client relationships
78. Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)? a. Client relationships b. Task identity c. Autonomy d. Skill variety e. Task significance
Which of the following statements describe an advantage teams have over individuals in the decision-making process?
All of these describe advantages teams have over individuals in the decision-making process.
b
As group cohesiveness increases, the extent of group members' participation within the group decreases. True False
According to the text, which of the following factors can help managers to determine whether more control is possible?
B. cybernetic feasibility
The primary disadvantage of customer departmentalization is ____.
B. duplication
When a company emphasizes ____ as its quality goal, managers must simultaneously control excellence, price, durability, or other features of a product or service that customers strongly associate with it.
B. value
According to the job characteristics model, ____ means pushing some managerial authority down to workers
B. vertical loading
A(n) ____ organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other.
B. virtual
Matrix
BLANK dep. is notorious for confusion and conflict between project managers in different areas of the organization.
____ control is a method of gathering information about performance deficiencies as they occur.
C. concurrent
____ costs are the costs associated with implementing or monitoring control.
C. regulation
Leaders during any disaster need to give their employees a sense that everyone is participating in the relief effort. The Gap gave its employees the authority to transfer their paid time off to some 1,300 employees affected by Hurricane Katrina. The Gap used ____ to allow its employees to gain a feeling of intrinsic motivation.
D. empowerment
____ is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination.
D. empowerment
___ assigns direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible
Delegation of authority
____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible
Delegation of authority
____ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.
Departmentalization
Which of the following factors increase(s) group cohesiveness?
Effectively managed diversity
allows work to be done by highly qualified specialists
Functional Departmentalization BLANK
work to be done by highly qualified specialists
Functional departmentalization allows for ___________________ .
b
Group identity and healthy competition is a consequence of group cohesiveness. True False
Which of the following statements about normative control is true?
Normative control leads to an emphasis on very selective hiring.
____ are informally agreed-on standards that regulate team behavior.
Norms
Social Loafing
Occurs when workers withhold their efforts and fail to perform their share of the work
Teams are typically required when tasks are complex, require multiple perspectives, or require repeated interaction with others to complete.
True
do all of these
When teams are used properly and in the right settings, work teams can:
Functional departmentalization allows work to be done by highly qualified specialists.
Which of the following statements about functional departmentalization is true
All of these
Which of the following statements about matrix departmentali. is true
office cleaning crew member
____ most likely performs a staff function.
human resource managment
________ is the process of finding, developing, and keeping the right people to form a qualified work force.
Companies that use electronic data interchange, extranets, and the Internet to gain a competitive advantage have experienced ____.
a. higher productivity
Which of the following statements describe an advantage teams have over individuals in the decision-making process?
a. Teams generate more commitment to making the decisions work. b. All of these describe advantages teams have over individuals in the decision-making process.- CORRECT c. Teams can identify problems more efficiently and more quickly. d. Teams are able to view problems from multiple perspectives. e. Teams generate more alternative solutions.
____ are a hybrid of executive information systems and intranets
a. corporate portals
Team norms in an organization can create ____.
a. increased job satisfaction b. more trust in management c. negative behaviors, such as breaking rules d. all of these- CORRECT e. stronger organizational commitment
A(n) ____ is a form of matrix departmentalization in which managers in different parts of the matrix negotiate conflicts and resources directly. a. simple matrix b. networked matrix c. empathetic matrix d. matrix of convenience e. synergistic matrix
a. simple matrix
Which of the following statements about disabilities is true?
accommodations for disabilities needn't be expensive
By examining checkout data, supermarkets have learned that people who are buying beer often also buy a bag of salty snacks. The use of data mining led to the discovery of a(n) ____ pattern.
affinity
An organization that rewards its team members through gainsharing is . a. using a nonfinancial reward b. sharing the financial value of performance gains c. paying employees to gain new skills d. paying hourly wages e. engaging in cross training
b
____ is the process of discovering unknown patterns and relationships in large amounts of data.
b. Data mining
Most companies define product ____ in terms of how easy or difficult it is to fix a product.
b. serviceability
The easier it is to maintain a working product or fix a broken product, the more ____ that product appears.
b. serviceable
Downtime and lost efficiency are both examples of ____.
b. setup costs
The basic control process of business begins with ____.
b. the establishment of clear standards of performance
The product quality characteristic of ____ is defined as the mean time before product failure.
c. durability
The first step in the service-profit chain is the establishment of ____.
c. internal service quality
In the process of capturing information, ASCII text is generated by ____.
c. optical character recognition software
With divisions that focus on business clients and consumer clients, companies like Sprint, American Express, and others are examples of ____ departmentalization. a. boundaryless b. product c. customer d. functional e. matrix
c. customer
Organizational authority is traditionally characterized by ____.
chain of command
Ironically, ____ control may lead to even more pressure for workers to conform to expectations than ____ control.
concertive; bureaucratic
Intranets are ____.
d. private company networks that allow employees to easily access, share, and publish information using Internet software
Data mining is the ____.
d. process of discovering unknown patterns and relationships in large amounts of data
Which of the following shows the correct relationship for productivity, outputs, and inputs?
d. productivity = (outputs/inputs)
The goal of an executive information system (EIS) is to ____.
d. provide accurate, complete, relevant, and timely information to managers
____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs. a. Task significance b. Task identity c. Skill variety d. Autonomy e. Skill feedback
d. Autonomy
One of the key assumptions underlying the chain of command is ____, which means that workers should report to just one supervisor. a. delegation of command b. empowerment c. synergistic authority d. unity of command e. centralization of authority
d. unity of command
In the stages of team development, a team moves from growth to decline during the ____ stage.
de-norming
Kimberly-Clark is subdivided into organizational units called Kimberly-Clark Health Care, which provides products to hospitals, Kimberly-Clark Professional, which sells to businesses, and Kimberly-Clark Consumer, which sells the company's products to customers. From this information, you know that Kimberly-Clark uses ____.
departmentalization
____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.
diversity
____ within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community."
diversity
E-Lab (the "E" stands for experience) has project teams perform field research for its clients. Project teams at E- Lab have designed a new over-the-counter cold medicine by studying the process of how people get sick; they have helped create a new station wagon for a major carmaker; and they have helped backpack maker JanSport design a completely new way of displaying its products in sporting goods stores. You can expect ELab's project teams to be ____. a. composed of employees from different functional areas b. created to complete specific, one-time projects in a limited time c. led by a project manager d. flexible in their ability to move to another project e. all of these
e
Which of the following is an advantage associated with the use of project teams? a. flexibility b. reduction or elimination of communication barriers c. increased cooperation among separate departments d. faster design process e. all of these
e
Which of the following statements about team compensation is generally true? a. Skill-based pay is more effective for self-managing teams. b. Skill-based pay is more effective for self-directing teams performing complex tasks. c. Gainsharing works well is relatively stable environments. d. Gainsharing better allows employees to focus on improving their productivity. e. All of the statements about team compensation are generally true.
e
Which of the following are included in intranets?
e. All of the above
According to the resource-based view of information technology, sustainable competitive advantage ____.
e. is accurately described by all of these
Which of the following types of operations are most dependent on the accuracy of sales forecasts?
e. make-to-stock operations
In terms of the characteristics of service quality, a major newspaper is said to be ____ if it provides news of interest to its readers consistently at the same time and place daily.
e. reliable
Honeywell Inc. reorganized its European operations along customer lines to prepare for a unified European Union. In doing so, it abandoned matrix departmentalization. Why would Honeywell engage in such restructuring?
e. to end conflict between product managers in different parts of its matrix
In the automobile industry, three car manufacturers and a variety of suppliers and distributors have formed a network to create economies in production through outsourcing. It is intended for this ____ to cut as much as $3,000 from the costs of producing one car. a. matrix organization b. functional organization c. modular organization d. hierarchical organization e. virtual organization
e. virtual organization
Because they are inexpensive and easy to use, ____, which convert printed text and pictures into digital images, have become an increasingly popular method for capturing data electronically.
electronic scanners
People with high degree of _____ respond well under stress.
emotional stability
People with the Big Five dimension of ____ respond well under stress.
emotional stability
Which of the following is NOT one of the Big Five personality dimensions?
empathy
job specialization can result in__.
employee boredom
An ESOP is an ____.
employee stock ownership plan
Leaders during any disaster need to give their employees a sense that everyone is participating in the relief effort. The Gap gave its employees the authority to transfer their paid time off to some 1,300 employees affected by Hurricane Katrina. The Gap used ____ to allow its employees to gain a feeling of intrinsic motivation.
empowermen
Which approach to control monitors inputs rather than outputs?
feedforward control
Groups established by managers to attain organizational goals are called:
formal groups.
Shared guidelines or rules of behavior that most group members follow are called:
group norms.
Minority domination tends to be a particular problem in ____.
groups of ten or larger
Diversity helps companies grow by ____.
improving marketplace understanding
In essence, reengineering changes organizations by ____.
increasing reciprocal interdependence
Two of the most important results of a job analysis are ____.
job descriptions and job specifications
Data clusters ____.
occur when three or more database elements occur together in a significant way
Motivation in groups with _____ will be highest when managers reward group members based on individual performance.
pooled interdependence
The term ____ refers to facts and figures that are in an unusable form.
raw data
The three types of task interdependence are
reciprocal, pooled, and sequential
Which of the following training methods is most appropriate when the objective of training is practicing, learning, or changing behaviors?
role-playing
The manual capture of information is ____.
slow expensive labor-intensive often inaccurate
Employment references
sources such as previous employers or coworkers who can provide job-related information about job candidates
Aptitude tests are also called ____.
specific ability tests
Jennifer Lee works in the public relations department of a large pharmaceutical company. It is her job to write speeches for the company's top managers, to issue press and video releases, to host plant tours, and to be involved in community affairs. Lee has ____.
staff authority
Lawson wanted to learn ballet dancing, and he approached an institution which teaches ballet dancing. He was informed by the authorities that ballet dancing was solely for women and the institution did not enroll him. This is an example of discrimination in terms of _____.
surface-level diversity
Performance gains that result when individuals and departments coordinate their actions is called _____.
synergy
Team rewards that depend on ____ are the key to rewarding team behaviors and efforts.
team performance rather than individual performance
Which of the following approaches to job redesign entails more than simply providing additional variety in job tasks?
the job characteristics model
Organizational plurality is consistent with ____.
the learning and effectiveness paradigm
The only time gender, age, religion, etc. can be used to make employment decisions is when they are considered a bona fide occupational qualification (BFOQ).
true
As a result of their structures, matrix organizations automatically violate the principle of ___.
unity of command
a. cross-training
39. An advantage of _____ is that it broadens workers' skills and increases their capabilities while also making their work more varied and interesting. a. cross-training b. job enlargement c. job specialization d. niche jobs e. on-the-job training
b. Social loafing
40. _____ is one of the disadvantages associated with the use of work teams. a. Storming behavior b. Social loafing c. Specializing d. Outsourcing e. Stonewalling
b. self-designing teams
47. A manager who wants to give his team the highest amount of autonomy should select _____. a. self-managing teams b. self-designing teams c. semi-autonomous work groups d. employee involvement teams e. reciprocal work teams
a. execute a task.
50. The only type of responsibility given to traditional work groups is to: a. execute a task. b. give advice and make suggestions. c. make decisions and solve problems. d. manage and control all major production tasks. e. receive and process organizational information.
d staff authority
57. Li works in the public relations department of GoodHealth Pharmaceutical Co. It is her job to write speeches for the company's top managers, to issue press and video releases, to host plant tours, and to be involved in community affairs. Li has _____. a. line authority b. authoritarian power c. virtual authority d. staff authority e. linear power
a. as teams grow
71. Minority domination will most likely be a problem _____. a. as teams grow b. in cross-functional teams of any size c. in virtual teams because of the nature of the communication medium d. as teams decrease in size e. in project teams because they are temporary
b. norming
83. Group cohesion tends to be relatively strong at the _____ stage of team development. a. storming b. norming c. forming d. conforming e. informing
simple matrix
A BLANK is a form of matrix dep. in which managers in different parts of the matrix negotiate conflicts and resources directly
When the local fast-food restaurant manager caught one of her employees giving free food to his friends, she fired him on the spot. When another employee stayed late after work one night to help a woman start her car, the manager rewarded him. What type of control did the restaurant manager use in these two instances?
A. bureaucratic
____ controls should be used when it is necessary to standardize operating procedures and establish limits.
A. bureaucratic
According to an Indian Cardinal by the name of Varkey Vithayathil, the greatest weakness of the Catholic Church is the way papal authority is exercised without the participation of those concerned. His eminence Cardinal Vithayathil is criticizing the fact that the Catholic Church relies on ____.
A. centralization of authority
Where standardization is important, it is appropriate to ____.
A. centralize authority
Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)?
A. client relationships
____ control is a method of gathering information about performance deficiencies after they occur.
A. feedback
Caterpillar announced plans to cut its production of construction equipment due to forecasted increases in steel prices. By discovering the problem with product inputs and letting customers know that its output will fall short, Caterpillar used ____ controls.
A. feedforward
Which of the following factors can help managers determine whether more or different control is worthwhile?
A. regulation costs
vertical loading
According to the job characteristics model, BLANK means pushing some managerial authority down to the workers.
In a(n) ____, managers from different parts of the matrix report to matrix managers who help them sort out problems and conflicts.
C. complex matrix
____ control is a method of gathering information about performance deficiencies before they occur.
D. feedforward
The composition of a ____ organization is always changing.
D. virtual
Which of the following statements about economic value added (EVA) is true?
EVA is the amount by which profits (after expenses) exceed the cost of capital in a given year.
Which of the following is NOT one of the Big Five personality dimensions?
Empathy
A company engaged in cross training is using individual team members to teach other members how to do all or most of the jobs they can perform.
False
Cognitive ability tests are also called aptitude tests.
False
____ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise.
Functional
Which of the following statements about functional departmentalization is true?
Functional departmentalization allows work to be done by highly qualified specialists.
Which of the following statements about knowledge is true?
Knowledge is the understanding that one gains from information.
Which of the following is a consequence of group cohesiveness?
Level of conformity to group norms
a new organizational structure
SABMiller is a new brewing company that was created when South African breweries purchased Miller Brewing. Which of the following is an internal factor that could influence work force forecasting for the new company?
Which of the following statements is true of a command group?
Subordinates who report to the same supervisor compose a command group.
d
Which of the following is a consequence of group cohesiveness? Effectively managed diversity Group identity and healthy competition Group size Level of conformity to group norms Success
social loafing
Which of the following is a potential disadvantage associated with the use of work teams
functional
Which of the following types of depar. does not have a problem with the duplication of resources
matrix
With ____ departmentalization, most employees report to two bosses.
Minority domination tends to be a particular problem in . a. groups of ten or larger b. cross-functional teams of any size c. virtual teams because of the nature of the communication medium d. groups of less than five e. project teams because they are temporary
a
Profit sharing
a compensation system in which a company pays a percentage of its profits to employees in addition to their regular compensation
According to the TQM strategy, what should be a company's primary goal?
a. customer focus and satisfaction
The ____ is purposefully composed of employees from different functional areas of the organization.
a. ad hoc team b. cross-functional team- CORRECT c. semi-autonomous team d. horizontally organized team e. self-managing team
Organizational authority is traditionally characterized by ____. a. chain of command b. empowerment c. behavioral informality d. reengineering e. all of these
a. chain of command
Decentralization ____. a. leads to faster decision making and more satisfied customers and employees b. tends to stymie employee capabilities c. is characteristic of large companies d. is more appropriate where standardization is important e. is accurately described by all of these
a. leads to faster decision making and more satisfied customers and employees
The two major types of data mining are ____.
a. supervised and unsupervised
To which of the following aspects of the human resource management process does U.S. Federal employment law apply? a. selection decisions b. compensation decisions c. performance appraisals d. training and development activities e. all of these
all of these
Which of the following is one of the ways in which training can be evaluated?
all of these
Group cohesion tends to be relatively strong at the stage of team development. a. storming b. norming c. forming d. conforming e. informing
b
Materials requirement planning (MRP) is ____.
b. used with dependent demand systems
Which of the following statements about mechanistic organizations is true?
b. Mechanistic organizations work best in stable, unchanging business environments.
Which of the following statements about knowledge is true?
c. Knowledge is the understanding that one gains from information.
When a CEO of a company says that TQM 's payoff comes when everyone shares solutions with others, the CEO is promoting which characteristic of TQM?
c. teamwork
The three key parts of material requirement planning (MRP) are ____.
c. the master production schedule, the bill of materials, and inventory records
The goal of an executive information system is to provide information that is accurate, complete, relevant and ____.
c. timely
The three basic measures of inventory are inventory turnover, average aggregate inventory, and ____.
c. weeks of supply
41. ____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible. a. A job description b. Staff functionality c. Delegation of authority d. Decentralization e. An organization chart
c. Delegation of authority
Which of the following is NOT a characteristic of functional departmentalization?
c. Functional departmentalization produces managers with broader experience and expertise.
Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients, by using ____ departmentalization. a. matrix b. product c. customer d. geographic e. functional
c. customer
Modular organizations ____.
c. outsource all but the core business activities that they can perform best
Before beginning to recruit, organizations must ____.
conduct a job analysis
A company developed a(n) ____ to allow its more than 50 department heads and executive managers to use a Web browser to view sales results and distribution plans with a single click..
corporate portal
The ____ is purposefully composed of employees from different functional areas of the organization.
cross-functional team
The traditional approach to controlling financial performance does NOT examine ____.
customer defections
Which of the following statements about data mining is true?
d. Data mining typically uses data from a data warehouse.
____ occur in data mining when two or more database elements occur together in a significant pattern, with one of the elements preceding the other.
d. Sequence patterns
The job design approach associated with ____ involves increasing the number of different tasks that a worker performs within one particular job and giving workers the authority and control to make meaningful decisions about their work. a. job rotation and job enlargement b. job specialization and job enrichment c. job specialization and job enlargement d. job enlargement and job enrichment e. job enrichment and job rotation
d. job enlargement and job enrichment
A(n) ____ organization is one that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge. a. centralized b. mechanistic c. departmentalized d. organic e. modular
d. organic
According to an electronics CEO, the first requirement of management is that it should make the fullest use of the capacities of its members. Thus any individual's job should be as little defined as possible so that it would 'shape itself' to the person's special abilities and initiative. This electronics company more than likely had a(n) ____ organization. a. centralized b. mechanistic c. departmentalized d. organic e. modular
d. organic
The data used in data mining typically come from ____ that store huge amounts of data that have been prepared for data mining analysis by being cleaned of errors and redundancy.
data warehouses
As a member of a typical traditional work group, Joshua should expect to be responsible for ____.
doing what he is told to do
A producer of mobile aerial work platforms rewards employees for the number of basic skills they can perform rather than for the jobs to which they are assigned. Prior to initiating this system, pay increases were based on a merit system. The merit system is still in effect; however, the new program emphasizes continued acquisition of new skills. The company uses . a. hourly wages b. gainsharing c. piecework d. retained earnings e. skill-based pay
e
E-Lab (the "E" stands for experience) has project teams perform field research for its clients. One team had to spend time riding in the back seat of a squad car, accompanying cops on drug raids, as part of research for a new communications device for police departments. Another team studied how people get sick with a cold to create a new over-the-counter cold remedy. Often clients give team members extremely ambitious goals which the team members initially have no idea how to solve. In other words, project teams are given . a. temporal missions b. myopic visions c. proximity goals d. options-based objectives e. stretch goals
e
Team norms in an organization can create . a. stronger organizational commitment b. more trust in management c. negative behaviors, such as breaking rules d. increased job satisfaction e. all of these
e
When teams are used properly and in the right settings, work teams can . a. help organizations respond to specific problems and challenges b. dramatically improve company performance c. instill a sense of vitality in the workplace that is otherwise difficult to achieve d. increase customer satisfaction and service quality e. do all of these
e
Which of the following is a reason teamwork can be more satisfying than traditional work? a. Teamwork often allows teams to receive proprietary business information that is only available to managers. b. Teamwork provides team members with unique work opportunities. c. Teamwork gives workers a chance to improve their skills. d. Teamwork gives workers unique leadership responsibilities which enable them to build individual leadership skills. e. All of these are reasons why teamwork can be more satisfying than traditional work.
e
Which of the following statements describe an advantage teams have over individuals in the decision-making process? a. Teams can identify problems more efficiently and more quickly. b. Teams are able to view problems from multiple perspectives. c. Teams generate more commitment to making the decisions work. d. Teams generate more alternative solutions. e. All of these describe advantages teams have over individuals in the decision-making process.
e
With . teams no longer have to go through the frustratingly slow process of multilevel reviews and signoffs to get management approval before making changes. a. administrative reciprocity b. structural accommodation c. fast-track approval d. virtual accommodation e. bureaucratic immunity
e
Which of the following statements about the Balanced Scorecard approach to control is true?
e. All of the perspectives examined by the Balanced Scorecard approach are of equal importance to a company's success.
Which of the following statements about ISO 9000 is true?
e. All of these statements about ISO 9000 are true.
The two basic methods of capturing information are ____.
e. manual and electronic
The primary disadvantage of geographic departmentalization is ____. a. the absence of cross-departmental coordination b. broken chains of command c. spans of control that are too wide d. the lack of empowerment e. duplication of resources
e. duplication of resources
Phased retirement
employees transition to retirement by working reduced hours over a period of time before completely retiring
To help companies reduce age discrimination, their managers can _____.
ensure that younger and older workers interact with each other
The glass ceiling is most closely associated with _____.
ethnic, racial, and gender discrimination
Quality is typically defined and measured in three ways. They are ____.
excellence, value, and conformance to expectations
Which of the following is the only type of responsibility given to traditional work groups?
execute the task
A(n) ____ uses internal and external sources of data to provide managers and executives the information they need to monitor and analyze organizational performance.
executive information system
Three kinds of information technology are used by executives, managers, and workers inside the company to access and share information. They are ____.
executive information systems, portals, and intranets
A system that is designed to manage farm field irrigation and farming pest management decisions, based on 20 years of scientific research and data then advise farmers how much to irrigate and when to check soil temperatures is called a(n) _______.
expert system
Biographical data (bio-data)
extensive surveys that ask applicants questions about their personal backgrounds and life experiences
In the traditional control systems used at most companies, ____ measures are used to assess performance.
financial
When implementing the financial perspective, managers would use ____.
financial ratios
The members of a particular group are getting to know one another and attempting to reach an understanding of how each of them should act within the group. This stage of group development is called _____.
forming
Informal groups composed of employees who enjoy one another's company and socialize with one another are called:
friendship groups.
Disadvantages of ___ departmentalization include slower decision making, the development of managers and workers with narrow experience and expertise, and more difficult cross-departmental coordination.
functional
A group will perform poorly due to its failure in changing its dysfunctional norms when the members of the group have _____.
high conformity
Structured interviews
interviews in which all applicants are asked the same set of standardized questions, usually including situational, behavioral, background, and job-knowledge questions
Bona fide occupational qualifications would be most likely included in a(n) ____.
job description
Decentralization ____.
leads to faster decision making and more satisfied customers and employees
Economic value added (EVA) is so important because it ____.
makes managers at all levels pay much closer attention to how they run their segment of the business
Except for the core business activities that they can perform better, faster, and cheaper than others, ____ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.
modular organizations
Which of the following is an approach to managing interorganizational processes?
modular organizations
The manager wants to encourage cognitive conflict. According to the text, should she also push for a team consensus?
no, because requiring team consensus gives everyone on the team veto power
According to the Americans with Disabilities Act, disabilities (and reasonable accommodations for them) should be discussed ____.
only after a job offer has been made
The two major types of data mining are ____.
supervised and unsupervised
a. Virtual teams
59. _____ are best defined as groups of geographically and/or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task. a. Virtual teams b. Ad hoc teams c. Semi-autonomous teams d. Self-managing teams e. Horizontally organized teams
a. their members must learn to express themselves in new contexts.
63. A drawback of virtual teams is that: a. their members must learn to express themselves in new contexts. b. their members find them inflexible. c. there is an absence of autonomy. d. they have too much autonomy. e. they establish several group norms.
d job enrichment
75. The job design approach associated with _____ involves increasing the number of different tasks that a worker performs within one particular job and gives workers the authority and control to make meaningful decisions about their work. a. job rotation b. job specialization c. job enlargement d. job enrichment e. job variety
mechanistic
A BLANK organization is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical com.
virtual
A BLANK organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other
As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Senora's teacher has instructed her to use the traditional approach to create the organization's structure. What should Senora do?
A. organizational structure
____ occurs when performance improvement is attained in one part of an organization but only at the expense of decreased performance in another part.
A. suboptimization
____ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.
Affective conflict
Organizational process
BLANK is the collection of activities that transform inputs to outputs that customers value.
____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.
C. delegation of authority
One of the key assumptions underlying the chain of command is ____, which means that workers should report to just one supervisor.
D. unity of command
____ is the process of discovering unknown patterns and relationships in large amounts of data.
Data mining
b
Diversity is discouraged in top-management teams as it aids groupthinking. True False
____ is the collection of activities that transform inputs into outputs that customer's value.
E. Organizational process
When it comes to finances, the Balanced Scorecard focuses on one simple question. That question is ____.
How are we performing for our shareholders?
re-engineering
In recent years, the Air Force Weather Agency (AFWA) has undergone a radical change in how it determines and shares local weather conditions with pilots. Before, the local base weather station was responsible for warnings. The quality of this information varied. Now AFWA provides the same high standard of weather information to all pilots. This is an example of ____.
Which of the following is a useful guideline for successful management of virtual teams?
Keep team interaction upbeat and action-oriented.
Departmentalization
Kimberly-Clark is subdivided into organizational units called Kimberly-Clark Health Care, which provides products to hospitals, Kimberly- Clark Professional, which sells to businesses, and Kimberly -Clark Consumer, which sells the company's products to customers. From this information, you know that Kimberly-Clark uses
customer
Large accounting agencies typically have separate departments that deal with household, businesses, and governments. This allows them to better serve the needs of their clients, by using ____ departmentalization.
Which of the following statements is true with respect to groups and teams?
The intensity with which members work together is always higher in a team than in a group.
duplication of resources
The primary disadvantage of geographic dep. is BLANK
All of the above
Which of the following is a reason teamwork can be more satisfactory than traditional work?
modular organizations
Which of the following is an approach to managing inter organizational processes
e
Which of the following statements is true of group cohesiveness? To promote cohesiveness in groups, managers should form groups that are significantly large in size. If a group is high in cohesiveness and small in size, managers should consider dividing the group in half and assigning different tasks and goals to the two newly formed groups. Decreasing levels of group cohesiveness result in little deviance in groups. As group cohesiveness decreases, the emphasis placed on group goal accomplishment increases within a group. As groups become more successful, they become increasingly attractive to their members, and their cohesiveness tends to increase.
Task significance
____ is the degree to which a job is perceived to have a substantial impact on others inside or outside the organization.
e
_____ exists when group members make separate, independent contributions to group performance. Sequential task interdependence Total task dependence Reciprocal task interdependence Simultaneous task interdependence Pooled task interdependence
Employee stock ownership plan (ESOP)
a compensation system that awards employees shares of company stock in addition to their regular compensation
Quid pro quo sexual harassment
a form of sexual harassment in which employment outcomes, such as hiring, promotion, or simply keeping one's job, depend on whether an individual submits to sexual harassment
Elena works in a data processing department for a large credit reporting service and is bored. She spends her days inputting an endless stream of monotonous data into much larger data bases. According to the job characteristics model (JCM), one of the primary reasons for her boredom is ____.
a low degree of task identity
The average time between breakdowns (for machinery) is referred to as ___?
a. reliability
Which of the following is an important characteristic of a quality product?
a. reliability
Which of the following statements regarding cohesiveness is true?
a. Cohesive groups engage in less cooperative behavior. b. Cohesive groups are always better-performing groups. c. Cohesive groups have trouble retaining their members. d. Cohesive groups have lower turnover.- CORRECT e. High group cohesiveness equates to low team motivation.
Which of the following statements about functional departmentalization is true?
a. Functional departmentalization allows work to be done by highly qualified specialists.
Which of the following statements about functional departmentalization is true? a. Functional departmentalization allows work to be done by highly qualified specialists. b. Functional departmentalization increases costs by reducing duplication. c. Functional departmentalization complicates communication and coordination for departmental managers. d. Functional departmentalization requires the same kinds of functional departments in any company. e. Functional departmentalization is also called free-form specialization.
a. Functional departmentalization allows work to be done by highly qualified specialists.
The ____ is created to complete specific, one-time projects or tasks within a limited tim
a. project team- CORRECT b. self-managing team c. virtual team d. cross-functional team e. standing committee
Which of the following is a method used for compensating employees for team participation and accomplishments?
a. retained earnings b. gainsharing- CORRECT c. hourly wages d. all of these e. piecework pay
Which of the following types of teams have the authority to change their composition as well as all of their tasks and work methods?
a. self-designing teams- CORRECT b. self-managing teams c. sequentially interdependent teams d. semi-autonomous work groups e. self-autonomous teams
With ____, teams no longer have to go through the frustratingly slow process of multilevel reviews and signoffs to get management approval before making changes.
a. structural accommodation b. fast-track approval c. virtual accommodation d. bureaucratic immunity- CORRECT e. administrative reciprocity
When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____.
accountability
Two critical steps are required to make sure that data can be accessed by authorized users and no one else. They are ____.
authentication and authorization
The two basic types of diversity training programs are _____.
awareness and skills-based
44. is one of the disadvantages associated with the use of work teams. a. Storming behavior b. Social loafing c. Group negation d. Outsourcing e. Stonewalling
b
How are organizations using teams to help increase customer satisfaction? a. by instituting a system of increased formalization throughout the organization b. by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements c. by creating outsourcing opportunities that improve organizational effectiveness and efficiency by creating economies of scale d. by developing ideal solutions to organizational problems through the use of information management systems (most notably expert systems) e. by taking direct responsibility for service quality
b
The city of College Station, Texas has implemented a program to reward employees for finding ways to save money for the city through improved operations and innovations. The city government is using . a. hourly wages b. gainsharing c. piecework pay d. retained earnings e. skill-based pay
b
The group of medical specialists that work in the neonatal unit of a large teaching hospital has assumed that one of the they should follow is to explain to students the "whys" of specific procedures as they are performed. There is no hospital rule mandating that the students be told an explanation. a. heuristics b. norms c. behavioral policies d. codes of ethics e. operational guides
b
The highest level of team autonomy is found in . a. self-managing teams b. self-designing teams c. semi-autonomous work groups d. employee involvement teams e. reciprocal work teams
b
Virtual teams . a. are also called illusionary focus groups b. are very flexible c. require all communication among group members to be sent through a senior manager who acts as a filter d. are always self-managing teams e. regularly meet face-to-face in informal group meetings
b
Which of the following is a factor that companies should carefully manage in order to increase the likelihood that teams will succeed? a. the development of formalized rules and regulations b. bureaucratic immunity c. administrative reciprocity d. the use of synergy e. stonewalling
b
Which of the following is a method used for compensating employees for team participation and accomplishments? a. hourly wages b. gainsharing c. piecework pay d. retained earnings e. all of these
b
Which of the following statements about team training is true? a. Organizations often overestimate the amount of training required to make teams effective. b. Cross-training is less appropriate for teams of highly skilled workers. c. The most common type of training provided is training in technical skills. d. Team leaders typically do not require training. e. The most common type of training provided is training in conceptual skills.
b
Which of the following team sizes usually provides the best performance? a. 2 to 3 b. 6 to 9 c. 15 to 20 d. more than 20 e. All sizes tend to perform equally well.
b
In inventory management situations involving independent demand systems, ____ should be used, whereas with dependent demand systems, ____ should be used.
b. EOQ; JIT and/or MRP
Which of the following statements about economic value added (EVA) is true?
b. EVA is the amount by which profits (after expenses) exceed the cost of capital in a given year.
Which of the following statements about productivity is true?
b. For companies, higher productivity can lead to lower costs.
Continuous improvement is typically associated with ____.
b. a reduction in variation and higher customer satisfaction
By examining checkout data, supermarkets have learned that people who are buying beer often also buy a bag of salty snacks. The use of data mining led to the discovery of a(n) ____ pattern
b. affinity
A system that requires employees to scan their thumbprints as they start work is called a(n)___________.
b. biometrics
Several extended-stay hotel chains ask guests to hang their towels so they can be reused as a way to help the environment. This request reflects which stage of waste minimization?
b. recycle and reuse
Baseball management discovered that its sales increased by almost 100 percent in those seasons when it held an open house prior to the opening game and allowed people to see the box seats and examine the view of the stadium from those seats. In terms of data mining, the management discovered a(n) ____ pattern
b. sequence
The purpose of ____ is to recognize U.S. companies for their achievements in quality and business performance and to raise awareness of how quality and performance excellence can be used to create a competitive edge.
b. the Baldrige Award
When Billy Ingram founded White Castle, much of the public thought that hamburgers were made from rotten beef and not fit for human consumption. Ingram ground fresh beef in front of customers to prove it was safe and was the first to successfully sell hamburgers to the middle class. Today Ingram is credited as the founder of the fast-food industry. Yet, today White Castle has 330 locations, and McDonald's has 25,000 stores. From this information, you know ____.
b. the competitive advantage White Castle achieved from being first was not sustainable
A company expressing its ongoing commitment to continuous product improvement and premium quality products is committed to ____.
b. total quality management
The key to sustaining competitive advantage is ____.
b. using information technology to continuously improve and support the core functions of a business
Although firewalls can protect personal computers and network services connected to the corporate network, people away from their offices who interact with their company networks via the Internet face a safety risk. Which of the following technologies has proven to be an inexpensive solution to this problem?
b. virtual private networks
Functional departmentalization ____. a. makes it easier for top managers to assess work-unit performance b. allows work to be done by highly qualified specialists c. produces managers with broader experience and expertise d. enhances coordination between departments e. encourages interdepartmental communication
b. allows work to be done by highly qualified specialists
The primary disadvantage of customer departmentalization is ____. a. an over-emphasis on customer needs b. duplication c. difficulties in coordinating across departments d. overspecialization of managers and workers e. an inability to solve problems for specific customers
b. duplication
Job specialization can result in ____. a. high job satisfaction b. employee boredom c. low employee turnover d. complicated job designs e. low absenteeism
b. employee boredom
Which of the following approaches to job redesign entails more than simply providing additional variety in job tasks? a. the job enrichment plan b. the job characteristics model c. the Gantt chart d. the task specialization map e. the task breakdown plan
b. the job characteristics model
As a result of their structures, matrix organizations automatically violate the principle of ____. a. line authority b. unity of command c. delegation of authority d. degree of centralization e. staff authority
b. unity of command
Companies that rely on bureaucratic control tend to ____.
be highly resistant to change
Affective conflict . a. is strongly associated with improvements in team performance b. can make people more comfortable with their relationships with group peers c. typically decreases team cohesiveness d. usually precedes cognitive conflict e. is accurately described by all of these
c
The kind of team known as a(n) not only provides advice and suggestions to management but also has limited authority to make decisions and solve problems related to the major tasks required to produce a product or service. a. traditional work group b. employer-monitored group c. semi-autonomous work group d. self-managing team e. employee involvement team
c
____ is a performance assessment in which companies identify which customers are leaving and the rate at which customers are leaving.
c. Customer defection
Understanding that consumers wanted clean, convenient food when they were away from home was the information the first fast food restaurant founder used to ____.
c. create a first-mover advantage
The data used in data mining typically come from ____ that store huge amounts of data that have been prepared for data mining analysis by being cleaned of errors and redundancy.
c. data warehouses
Although firewalls can protect personal computers and network services connected to the corporate network, people away from their offices who interact with their company networks via the Internet face a safety risk. Which of the following technologies has proven to be a viable solution to this problem?
c. secure sockets layer (SSL) encryption
____ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks. a. Organizational layout b. Organizational process c. Departmentalization d. Job formatting e. Functionalization
c. Departmentalization
Elena works in a data processing department for a large credit reporting service and is bored. She spends her days inputting an endless stream of monotonous data into much larger data bases. According to the job characteristics model (JCM), one of the primary reasons for her boredom is ____. a. a low degree of feedback b. a high degree of autonomy c. a low degree of task identity d. a high degree of task significance e. a high degree of skill variety
c. a low degree of task identity
In a(n) ____, managers from different parts of the matrix report to matrix managers who help them sort out problems and conflicts. a. networked matrix b. synergistic matrix c. complex matrix d. hierarchical matrix e. organic matrix
c. complex matrix
A manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses ____ departmentalization. a. matrix b. product c. customer d. geographic e. functional
c. customer
Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?
cognitive ability tests
Which of the following types of conflict is most strongly associated with improvements in team performance?
cognitive conflict
When the CEO of an organization re-designs the organizational chart to define different reporting relationships among the organization's managers, she is essentially creating _____.
command groups
matrix
commerce insurance services has five divisions. They are personal, core commercial, main street business, major commercial, and benefits. The company is also dep. along product lines. CIS uses BLANK dep.
Affirmative action programs are typically designed to ____.
compensate for past discrimination
Affirmative action programs are typically designed to _____.
compensate for past discrimination
The term ____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.
compensation
The goal of an executive information system is to provide information that is accurate, complete, relevant and ____.
complex
In a(n) ____, managers from different parts of the matrix report to matrix managers who help them sort out problems and conflicts
complex matrix
Instead of individual sales people calling on its business customers, Cedartree Tech uses sales teams. The sales team is given complete responsibility for developing long-term partnering relationships with each customer. What kind of control would the company's sales managers most likely approve?
concertive control
The three basic control methods are ____.
concurrent control, feedback control, and feedforward control
Which of the following is NOT necessary for stretch goals to effectively motivate teams?
conflict management training
The term _____ refers to the degree to which someone is organized, hardworking, responsible, persevering, thorough, and achievement oriented.
conscientiousness
McDonald's fast-food restaurants have a well-designed training program for all new employees. Each new employee is supposed to learn how to perform standardized tasks. Due to labor shortages in some areas, these new employees begin work as soon as they are hired and do not receive any off-the-job training. This nonconformity to standards creates ____.
control loss
What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?
create a diversity program
A research organization has project teams that perform field research for its clients. Each member of these project teams is trained to conduct observational research, interview clients, and understand the marketing impact of what they learn. Thus, the team is able to work normally even when one of its members is absent. The organization uses _____ to make its project teams more efficient.
cross-training
Which of the following statements about semi-autonomous work groups is true? a. Semi-autonomous work groups are not typically cross-trained. b. Semi-autonomous work groups have low team autonomy. c. Semi-autonomous work groups can control and change the design of the team. d. Semi-autonomous work groups have the authority to make decisions and solve problems related to the major tasks of producing a good or service. e. Semi-autonomous work groups are accurately described by none of these.
d
Pamela Katian makes cloth dolls, which she sells to friends and relatives. Her total inventory includes over 200 yards of fabric, 100 yards of ribbon, a box of 500 eyes, stuffing, 20 dolls in various stages of completion, and 15 completed dolls. How many items are in Katian's work-in-process inventory?
d. 20
Which of the following statements about the Baldrige National Quality Award is true?
d. An emphasis on results is what differentiates the Baldrige Award from the ISO 9000 standards.
____ is the number of times per year that a company sells or replaces its average inventory
d. Inventory turnover
Which of the following is one of the critical issues companies need to address in order to sustain a competitive advantage through information technology?
d. Is the firm's use of information technology difficult for another company to create or buy?
When teams are used properly and in the right settings, work teams can ____.
do all of these
Which of the following statements about firewalls is true
e. All of these statements about firewalls are true.
Which of the following statements about service recovery is true?
e. All of these statements about service recovery are true.
Companies that rely on bureaucratic control tend to ____.
e. be highly resistant to change
An article on public libraries contained the following statement: "The Balanced Scorecard helps organize and run the library according to a specific strategic plan, while demonstrating the library's value to the community as a whole." Standards suggested to use with the ____ area of the Balanced Scorecard include how quickly and effectively a new service can be offered and how the training staff responds to its introduction
e. innovation and learning perspective
An article on public libraries contained the following statement: "The Balanced Scorecard helps organize and run the library according to a specific strategic plan, while demonstrating the library's value to the community as a whole." When dealing with the ____ area of the Balanced Scorecard, the article advised librarians to ask, "How can the library continue to improve and create value?"
e. innovation and learning perspective
In general, managers should use ____ to directly compare their overall level of productivity to that of their competitors, and ____ to analyze the contributions of individual components to that overall productivity
e. multifactor productivity; partial productivity
Which of the following statements about matrix departmentalization is true? a. Most employees in an organization that uses matrix departmentalization report to two bosses. b. With matrix departmentalization, there tends to be more cross-functional interaction among employees than in other types of departmentalization. c. With matrix departmentalization, there needs to be significant coordination between functional and project managers. d. The most common matrix combines product and functional departmentalization. e. All of these statements about matrix departmentalization are true.
e. All of these statements about matrix departmentalization are true
The organizational process ____. a. defines roles not activities b. limits the adaptivity of an organization c. uses vertical and horizontal departmentalization d. is a traditional method for establishing organizational structures e. is the collection of activities that transform inputs into outputs that customers value
e. is the collection of activities that transform inputs into outputs that customers value
While ____ emphasizes jobs and their authority relationships, ____ emphasizes the activities through which work gets done in the organization.
e. organizational structure; organizational process
Which of the following types of departmentalization does NOT have a problem with the duplication of resources?
functional
Which of the following is NOT an example of a pay-variability decision used to motivate employee performance?
heierarchial pay
The central concern of the job characteristics model (JCM) is ____.
internal motivation
The job design approach associated with ____ involves increasing the number of different tasks that a worker performs within one particular job and giving workers the authority and control to make meaningful decisions about their work.
job enlargement and job enrichment
The Ryerson University Library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and forty-seven full-time library staff. One of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. The Ryerson University Library used ____.
job rotation
employee boredom
job specialization can result in BLANK
Bona fide occupational qualifications would be most likely included in a(n) ____.
job specification
To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____.
make a commitment to reasonable workplace accomodations
Self-managing teams are different from semi-autonomous work groups in that team members:
manage and control all of the major tasks directly related to production of a product or service without first getting approval from management.
The two basic methods of capturing information are ____.
manual and electronic
Because of problems associated with conflicts over schedules, budgets, and available resources (including employees), ____ departmentalization often evolves from a simple form to a more complex form.
matrix
Commerce Insurance Services has five divisions. They are personal; core commercial; Main Street business, major commercial; and benefits. The company is also departmentalized along product lines. Commerce Insurance Services uses ___ departmentalization.
matrix
Of all types of departmentalization, ___ departmentalization requires the highest level of management skill for successful implementation.
matrix
Of all types of departmentalization, ____ departmentalization requires the highest level of management skill for successful implementation.
matrix
Objective performance measures
measures of job performance that are easily and directly counted or quantified
Subjective performance measures
measures of job performance that require someone to judge or asses worker's performance
While ____ emphasizes jobs and their authority relationships, ____ emphasizes the activities through which work gets done in the organization.
organizational structure; organizational process
Which of the following factors can help managers determine whether more or different control is worthwhile?
regulation costs
A(n) _____ is defined as a group that has the authority to make decisions and solve problems related to the major tasks of producing a product or service.
semi-autonomous work group
What type of job interview might be used after a background question revealed the applicant had spent three years working in Africa convincing parents to allow their children to take polio vaccine?
semistructured
Baseball management discovered that its sales increased by almost 100 percent in those seasons when it held an open house prior to the opening game and allowed people to see the box seats and examine the view of the stadium from those seats. In terms of data mining, the management discovered a(n) ____ pattern.
sequence
a. cross-training
37. In order to cut costs and improve efficiency, old assembly line of a chocolate manufacturing company is being replaced by a system of employees working in groups. Under the new system, each person does several jobs because each of them have been trained to do the others' tasks. The chocolate manufacturing company is using _____. a. cross-training b. autonomous units c. job specialization d. ad hoc groups e. overlapping training
b that it leads to duplication of resources
40. The primary disadvantage of customer departmentalization is: a. its overemphasis on customer needs. b. that it leads to duplication of resources. c. that it organizes work based on business functions solely. d. its overspecialization of managers and workers. e. its inability to solve problems for specific customers.
e duplication of resources
41. The primary disadvantage of geographic departmentalization is _____. a. the absence of cross-departmental coordination b. broken chains of command c. spans of control that are too wide d. the lack of empowerment e. duplication of resources
b. It is more likely to occur in larger groups.
42. Which of the following statements about social loafing is true? a. It only occurs in organizational settings. b. It is more likely to occur in larger groups. c. It creates an accommodative decision-making climate. d. It preempts the usefulness of brainstorming. e. It does not occur if there is a group leader.
c. there is no clear, engaging purpose.
43. Teams should NOT be used when: a. tasks are complex. b. ample resources are available. c. there is no clear, engaging purpose. d. rewards can be provided for groups.
d the most common matrix combines product and functional departmentalization
43. Which of the following statements about matrix departmentalization is true? a. Employees in an organization that uses matrix departmentalization report to only one boss. b. With matrix departmentalization, there tends to be less cross-functional interaction among employees than in other types of departmentalization. c. With matrix departmentalization, there is hardly any need for coordination between functional and project managers. d. The most common matrix combines product and functional departmentalization. e. Matrix workers are typically members of several functional departments.
d. ample resources are available.
44. An organization should use teams when: a. a task does not require interdependence. b. there is no clear, engaging reason or purpose. c. rewards are provided for individual effort. d. ample resources are available. e. a task is simple.
b matrix departmentalization
44. With _____, most employees report to two bosses. a. geographic departmentalization b. matrix departmentalization c. product departmentalization d. customer departmentalization e. functional departmentalization
b. tasks require multiple perspectives.
45. Teams are typically required when: a. tasks are simple. b. tasks require multiple perspectives. c. rewards are provided for individual efforts. d. an organization has very limited resources. e. no clear, engaging purpose is discernible.
d. traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, and self-designing teams.
48. In the autonomy continuum, the correct sequence, from low team autonomy to high team autonomy, is: a. employee involvement teams, traditional work groups, semi-autonomous work groups, self-managing teams, and self-designing teams. b. traditional work groups, employee involvement teams, self-managing teams, semi-autonomous work groups, and self-designing teams. c. self-designing teams, traditional work groups, employee involvement teams, semi-autonomous work groups, and self-managing teams. d. traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, and self-designing teams. e. employer-mandated teams, traditional work groups, employee involvement teams, project teams, and self-managing teams.
e matrix departmentalization
49. Because of problems associated with conflicts over schedules, budgets, and available resources, and the availability of employees, _____ often evolves from a simple form to a more complex form. a. hierarchical departmentalization b. functional departmentalization c. customer departmentalization d. product departmentalization e. matrix departmentalization
e vertical line of authority that clarifies who reports to whom throughout an organization
51. The chain of command can be best defined as the: a. horizontal line of authority that indicates at which level of management an individual belongs. b. horizontal line of authority that requires very little coordination throughout various departments. c. matrix structure that groups together two or more forms of departmentalization. d. vertical line of authority that negotiates conflict between different managers at the same level. e. vertical line of authority that clarifies who reports to whom throughout an organization.
b. Employee involvement teams
52. _____ do NOT have the authority to make decisions. a. Self-designing teams b. Employee involvement teams c. Semi-autonomous work groups d. Self-managing teams e. Autonomous work groups
d. semi-autonomous work group
53. A(n) _____ is defined as a group that has the authority to make decisions and solve problems related to the major tasks of producing a product or service. a. employee involvement team b. traditional work group c. self-designing team d. semi-autonomous work group e. conventional work team
d. They have the authority to make decisions that are typically made by supervisors and managers.
54. Which of the following statements about semi-autonomous work groups is true? a. They are not cross-trained. b. They have the least autonomy. c. They can control and change the design of the team. d. They have the authority to make decisions that are typically made by supervisors and managers. e. They manage and control all of the major tasks directly related to production of a product or service without first getting approval from management.
c. manage and control all of the major tasks directly related to production of a product or service without first getting approval from management.
55. Self-managing teams are different from semi-autonomous work groups in that team members: a. are responsible for doing the work or executing the task, but they do not have direct responsibility or control over their work. b. offer advice and suggestions to the management, they do not have the authority to make decisions. c. manage and control all of the major tasks directly related to production of a product or service without first getting approval from management. d. control and change the design of the teams themselves, the tasks they do and how and when they do them, and the membership of the teams. e. have partial authority to make decisions that are typically made by supervisors and managers because their managers still play an important role.
a line authority is the right to command immediate subordinates, whereas staff authority is the right to advise but not command others who are not subordinates
56. Which of the following is the key difference between line authority and staff authority? a. Line authority is the right to command immediate subordinates, whereas staff authority is the right to advise but not command others who are not subordinates. b. Line authority is the right to command supporting activities of a company, whereas staff authority is the right to advise an activity that contributes directly to creating or selling a company's products. c. Line authority can only be exercised by employees at the lower levels of the chain of command, whereas staff authority empowers employees on every level. d. Line authority gives all employees the right to advice those who are not subordinates, whereas staff authority is generally exercised by employees at managerial levels. e. Line authority is the right to advise but not command those at the same level as them, whereas staff authority empowers employees to command those who are at the same level as them in the chain of command.
a. Self-designing teams
56. Which of the following types of teams has the authority to change their composition as well as all of their tasks and work methods? a. Self-designing teams b. Employee involvement groups c. Self-managing teams d. Semi-autonomous work groups e. Traditional work groups
b line function
58. A(n) _____ can be best defined as an activity that contributes directly to creating or selling a company's products. a. staff function b. line function c. mechanistic function d. organic function e. charted function
d a member of a company's finance department who provides advisory assistance to the marketing department
60. Which of the following persons most likely performs a staff function? a. A supervisor who is in charge of overseeing the manufacture of a company's products b. A salesperson who is responsible for selling volumes of a company's products in a particular territory c. The vice president of a company who is responsible for marketing its products globally d. A member of a company's finance department who provides advisory assistance to the marketing department e. A production supervisor of a company who works in shifts
b. They are often temporary teams that are set up to accomplish a specific task.
61. Which of the following statements is true of virtual teams? a. They are also called illusionary focus groups. b. They are often temporary teams that are set up to accomplish a specific task. c. They are required to send all the group communication through a senior manager who acts as a filter. d. They are always self-managing teams. e. They regularly meet face-to-face in informal group meetings.
c delegation of authority
61. _____ can be best defined as the assignment of direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible. a. Matrix functionality b. Staff functionality c. Delegation of authority d. Decentralization of authority e. Centralization of authority
e. They typically require smaller time commitment than traditional teams do.
62. Identify the statement that is true about virtual teams. a. They are mostly permanent and are engaged in all of the organization's business. b. They are continuing to decline in popularity. c. They find it difficult to include key stakeholders such as suppliers and customers. d. They are often inflexible. e. They typically require smaller time commitment than traditional teams do.
d accountability
63. When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and _____. a. utility b. synergy c. reciprocity d. accountability e. empathy
b. Project teams
65. _____ are often used to develop new products, significantly improve existing products, roll out new information systems, or build new factories or offices within a specific time, following which the team members either move on to the next project or return to their functional units. a. Traditional work groups b. Project teams c. Virtual teams d. Joint committees e. Standing committees
a It leads to more satisfied customers and employees
66. Which of the following statements about decentralization is true? a. It leads to more satisfied customers and employees. b. It tends to stymie employee capabilities. c. It is characteristic of large companies. d. It is more appropriate where standardization is important. e. It tends to complicate and delay the decision making process.
a. Engaging in non-work activities as a team can help build cohesion.
70. Which of the following statements regarding cohesiveness is true? a. Engaging in non-work activities as a team can help build cohesion. b. Cohesive groups engage in less cooperative behavior. c. Cohesive groups always perform better. d. Cohesive groups have trouble retaining their members. e. High group cohesiveness equates to low team motivation.
c job design
70. _____ is the number, kind, and variety of tasks that individual workers perform in their jobs. a. Job initiation b. Job placement c. Job design d. Task innovation e. Task transfer
a. Cognitive conflict
73. Which of the following types of conflicts is most strongly associated with improvements in team performance? a. Cognitive conflict b. Horizontal conflict c. Behavioral conflict d. Vertical conflict e. Affective conflict
d. Affective conflict occurs when team members disagree because their different experiences and expertise lead them to different views of the problem and solutions.
75. Identify the correct statement about team conflicts. a. Managers who participate on teams that experienced affective conflict usually describe their teammates as manipulative, secretive, burned out, and political. b. Cognitive conflict undermines team performance by preventing teams from engaging in the kinds of activities that are critical to team effectiveness. c. Affective conflict is beneficial to a group while cognitive conflict undermines group performance. d. Affective conflict occurs when team members disagree because their different experiences and expertise lead them to different views of the problem and solutions. e. Affective conflict is characterized by a willingness to examine, compare, and reconcile differences to produce the best possible solution.
c. It can decrease team cohesiveness.
76. Which of the following statements is true of a-type conflict? a. It is strongly associated with improvements in team performance. b. It can make people more comfortable with their relationships with group peers. c. It can decrease team cohesiveness. d. It usually precedes cognitive conflict. e. It is characterized by a willingness to examine, compare, and reconcile differences to produce the best possible solution.
a. The development stages are forming, storming, norming, and performing.
79. Which of the following statements is true of team development? a. The development stages are forming, storming, norming, and performing. b. Group cohesion is relatively strong at the storming stage. c. Team performance begins to decline at the norming stage. d. Storming is the first stage of team development. e. Positive team norms first start developing in the performing stage.
The ____ is a rule of thumb used by the courts and the EEOC to determine whether there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than a specified level of the selection rate for a nonprotected group.
80 percent rule
d autonomy
80. _____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs. a. Task significance b. Task identity c. Innovation d. Autonomy e. Skill feedback
e mechanistic organization
83. A(n) _____ is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication. a. flat organization b. homogenous organization c. democratic organization d. organic organization e. mechanistic organization
d. Performing
84. Which of the following is one of the stages that teams pass through as they develop and grow rather than decline? a. De-norming b. De-storming c. De-forming d. Performing e. Reforming
b They work best in stable, unchanging business environments
84. Which of the following statements about mechanistic organizations is true? a. They rely on decentralized authority. b. They work best in stable, unchanging business environments. c. They are characterized by horizontal communication based on task knowledge. d. They have broadly defined jobs. e. They have a flexible chain of command.
b feedback
85. The amount of information a job provides to workers about their work performance best defines the term _____. a. appraisal b. feedback c. evaluation d. rejoinder e. interpretation
d organic
86. A(n) _____ organization can be best defined as an organization that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge. a. centralized b. mechanistic c. departmentalized d. organic e. modular
d. de-norming
86. In the stages of team development, a team first moves from growth to decline during the _____ stage. a. storming b. de-forming c. de-storming d. de-norming e. reforming
c Reengineering
88. _____ can be best defined as fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed. a. Pooling interdependence b. Reciprocating interdependence c. Reengineering d. Repositioning e. Reorganizing
b. Bureaucratic immunity
89. Which of the following factors is necessary for stretch goals to effectively motivate teams? a. Formalized rules and regulations b. Bureaucratic immunity c. Administrative reciprocity d. Minority dominance e. Stonewalling
d pooled, sequential, and reciprocal
90. The three types of task interdependence are: a. pooled, delegated, and systematic. b. delegated, integrated, and combined. c. sequential, delegated, and pooled. d. pooled, sequential, and reciprocal. e. integrated, reciprocal, and synergistic.
e. Bureaucratic immunity
91. _____ means that teams no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes. a. Administrative reciprocity b. Structural accommodation c. Minority domination d. Virtual accommodation e. Bureaucratic immunity
A(n) ____ is a form of matrix departmentalization in which managers in different parts of the matrix negotiate conflicts and resources directly.
A. simple matrix
A large university library has decided to make it nearly impossible for all but the most renowned Civil War experts to access their Civil War collection. The librarian in charge of this collection feels that this new policy will adversely influence the use of the collection in research on the experiences of everyday people during the war. This is an example of the use of control creating ____.
A. suboptimization
Which of the following statements about mechanistic organizations is true? a. Mechanistic organizations rely on decentralized authority. b. Mechanistic organizations work best in stable, unchanging business environments. c. Mechanistic organizations are characterized by horizontal communication based on task knowledge. d. Mechanistic organizations have broadly defined jobs. e. None of these statements about mechanistic organizations is true.
ANS: B Mechanistic organizations use job specialization, a rigid chain of command, and vertical communication
LexisNexis realized that its ability to serve new Web-based customers was severely straining its customer service department after thousands of small and midsize law firms representing a huge business opportunity had to wait 48 hours to have their Web accounts activated after signing up. Clearly, LexisNexis needed to revamp its customer sign-up and order-fulfillment processes, which were designed for large law firms and the ordering of hardcover legal tomes. LexisNexis would most likely use ____ to radically change its business practices. a. standardization b. micro-adaptation c. sequential independence d. reengineering e. customer empowerment
ANS: D Reengineering is the fundamental rethinking and radical redesign of operational processes.
organic
According to an electronics CEO, the first requirement of management is that it should make the fullest use of the capacities of its members. Thus any individual's job should be as little defined as possible so that it would 'shape itself' to the person's special abilities and initiative. This electronics company more than likely had a BLANK organization
centralization of authority
According to an indian cardinal by the name of Varkey Vithayathil, the greatest weakness of the catholic church is the way papal authority is exercised without the participation of those concerned. His eminence cardinal Vithayathis is criticizing the fact the the catholic church relies on BLANK
A task force submits its final report on the project that they had been working on before disbanding. At which stage is the group operating?
Adjourning
____ is unintentional discrimination in which there is a substantially different rate of selection in hiring, promotion, or other employment decisions that works to the disadvantage of members of a particular race, sex, age, ethnicity, or protected group.
Adverse impact
Which of the following statements about team compensation is generally true?
All of the statements about team compensation are generally true
Departmentalization
As a consequence of the Industrial Revolution and its emphasis on specialization, institutions providing higher education developed strict departments that contained specialized functions. This organizational structure was perceived as a way to enhance the accumulation and dissemination of knowledge. Institutions providing higher education have traditionally used BLANK
Have you ever purchased a book or CD on Amazon.com and noticed that as soon as you put your selection in the shopping cart, you were offered a series of other items that people who made the same purchase as you did also bought? This would be an example of ____ data mining.
B. association
An organization that relies heavily on ____ controls is likely to be highly resistant to change and slow to respond to customers and competitors.
B. bureaucratic
____ is the extent to which it is possible to implement each step in the control process.
B. cybernetic feasibility
A manufacturer of automatic locking devices shipped 20,000 devices to a car manufacturer that was unable to use them because of a design flaw. If the manufacturer of the devices waited until the parts were returned before determining why it created unusable component parts, it would be using ____ control.
B. feedback
____ is characterized by simple, easy-to-learn steps; low variety; and high repetition.
B. job specialization
A(n) ____ function is an activity that contributes directly to creating or selling the company's products.
B. line
With ____ departmentalization, most employees report to two bosses.
B. matrix
In a(n) ____ organization, the normal procedure for dealing with any matter lying outside the boundaries of one individual's functional responsibility is to refer it to the point in the system where such responsibility is known to reside, or, failing that, to lay it before one's superior.
B. mechanistic
When higher management in a(n) ____ organization admits there is a need for better communication, the response is to tether subordinates to their jobs and to appoint newly hired employees who specialize in establishing liaison relationships.
B. mechanistic
Which of the following is an approach to managing interorganizational processes?
B. modular organization
____ should be used when it is difficult to create good measures of worker behavior and output and when organizational culture, values, and beliefs are strong.
B. normative control
Zara clothing stores has developed a system that can order new fashions and deliver them to the store in only three weeks. It uses ____ to pass information to the next person in the line of development.
B. sequential interdependence
The objective of the company that manufactures liqueur is to grow its international business. To determine its success, it compares its current export sales to 1998, the first year it had double digit growth in exports. For this company, the 1998 exporting data provide a(n) ____
B. standard
A report calling for a company to set clear targets to improve fuel economy and to cut factory emissions would want the company to establish emission control ____.
B. standards
In October 2005, Cadbury Schweppes losses caused it to scale back its financial projections for the remainder of the year. These financial projections were ____ for the beverage company.
B. standards
Functional
BLANK departmentalization is defined as organizing work and workers into separate unites responsible for particular business functions or areas of expertise.
job design
BLANK determines the number, kind , and variety of tasks that individual workers perform in their jobs.
delegation of authority
BLANK involves assignign direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible
empowerment
BLANK is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self- determination
reengineering
BLANK is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed.
autonomy
BLANK is the degree to which a job gives workers the discretion, freedom, and independence todecide how and when to accomplish their job.
task significance
BLANK is the degree to which a job is perceived to have a substantial impact on others inside or outside the organization.
Standardization
BLANK is the process of solving problems by consistently applying the same rules, procedures, and processes.
____ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants.
Background checks
____ is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.
Balanced Scorecard
To minimize the problems inherent in firing employees, managers should do which of the following?
Before firing employees, managers should give them a chance to improve.
____ control regulates workers' actions and routines on the job, while ____ control measures the results of their efforts.
Behavior; output
____ controls should be used when it is necessary to standardize operating procedures and establish limits.
Bureaucratic
____ is the regulatory process of establishing standards that will achieve organizational goals, comparing actual performance to those standards, and then, if necessary, taking corrective action to restore performance to those standards.
C. control
A manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses ____ departmentalization.
C. customer
Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients, by using ____ departmentalization.
C. customer
With divisions that focus on business clients and consumer clients, companies like Sprint, American Express, and others are examples of ____ departmentalization.
C. customer
As a consequence of the Industrial Revolution and its emphasis on specialization, institutions providing higher education developed strict departments that contained specialized functions. This organizational structure was perceived as a way to enhance the accumulation and dissemination of knowledge. Institutions providing higher education have traditionally used ____.
C. departmentalization
____ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.
C. departmentalization
Procter & Gamble has divisions for personal and beauty, house and home, health and wellness, baby and family, and pet nutrition and care. These divisions indicate that the company uses ____ departmentalization.
C. product
____ control is associated with autonomous work groups
D. concertive
A car manufacturer ordered 20,000 window assemblies from a supplier. To make sure the assemblies were made to specifications, the supplier of the window assemblies shipped a sample to the car manufacturer for testing. This is an example of ____ control.
D. feedforward
Disadvantages of ____ departmentalization include slower decision making, the development of managers and workers with narrow experience and expertise, and makes it more difficult for cross-departmental coordination.
D. functional
The job design approach associated with ____ involves increasing the number of different tasks that a worker performs within one particular job and giving workers the authority and control to make meaningful decisions about their work.
D. job enlargement and job enrichment
According to an electronics CEO, the first requirement of management is that it should make the fullest use of the capacities of its members. Thus any individual's job should be as little defined as possible so that it would 'shape itself' to the person's special abilities and initiative. This electronics company more than likely had a(n) ____ organization.
D. organic
A(n) ____ organization is one that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge
D. orgnaic
In recent years, the Air Force Weather Agency (AFWA) has undergone a radical change in how it determines and shares local weather conditions with pilots. Before the local base weather station was responsible for warnings. The quality of this information varied. Now AFWA provides the same high standard of weather information to all pilots. This is an example of ____?
D. reengineering
Jennifer Lee works in the public relations department of a large pharmaceutical company. It is her job to write speeches for the company's top managers, to issue press and video releases, to host plant tours, and to be involved in community affairs. Lee has ____.
D. staff authority
A park, recreation, and open space (PROS) cooperative is a recognized association of park, recreation, open space, and related entities united voluntarily. PROS cooperatives conserve the diversity of valued resources and recreation opportunities for the benefit these afford individuals, communities, the economy, and the environment. A PROS cooperative is an example of a ____ organization.
D. virtual
Which of the following statements about data mining is true?
Data mining typically uses data from a data warehouse.
leads to faster decision making and more satisfied customers and employees
Decentralization BLANK
_____ consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors.
Deep-level diversity
functional
Disadvantages of BLANK departmentalization includes slower decision making, the development of managers and workers with narrow experience and expertise, and makes it more difficult for cross- departmental coordination
functional
Disadvantages of ___________________ departmentalization include slower decision making, the development of managers and workers with narrow experience and expertise, and makes it more difficult for cross-departmental coordination.
____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.
Disparate treatment
Joshua, an employee at Waves Corp., is a member of a typical traditional work group. Joshua should expect to be responsible for:
Doing what he is told to do
Which of the following is a method managers can use to achieve control in their organizations?
E. all of these
A provider of computer technical support that is using the Balanced Scorecard approach to control would look at ____.
E. all of these and more
The two types of objective controls managers use are ____.
E. behavioral and output
Instead of individual sales people calling on its business customers, Cedartree Tech uses sales teams. The sales team is given complete responsibility for developing long-term partnering relationships with each customer. What kind of control would the company's sales managers most likely approve?
E. concertive control
An Indian Catholic Cardinal's call for local church leaders to have more power and for papal authority to be distributed to lower levels within the Catholic hierarchy has elicited agreement from other church leaders in India. He also asserted that bishops should not have "to run to Rome for everything" and that canon law should be modified to allow the pope to share his authority. Vithayathil is calling for ____
E. decentralization
The Ryerson University Library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and forty-seven full-time library staff. One of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. The Ryerson University Library used ____.
E. job rotation
In terms of the chain of command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates.
E. line; staff
Because of problems associated with conflicts over schedules, budgets, and available resources (including employees), ____ departmentalization often evolves from a simple form to a more complex form.
E. matrix
Commerce Insurance Services has five divisions. They are personal; core commercial; Main Street business; major commercial; and benefits. The company is also departmentalized along product lines. Commerce Insurance Services uses ____ departmentalization.
E. matrix
A(n) ____ organization is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication
E. mechanistic
In the automobile industry, three car manufacturers and a variety of suppliers and distributors have formed a network to create economies in production through outsourcing. It is intended for this ____ to cut as much as $3,000 from the costs of producing one car.
E. virtual organization
____ is the direct electronic transmission of purchase and ordering information from one company's computer system to another company's computer system.
Electronic data interchange
a low degree of task identity
Elena works in a data processing department for a large credit reporting service and is bored. she spends her days inputting an endless stream of monotonous data into much larger data bases. According to the job characteristics model, one of the primary reasons for her boredom is BLANK
bona fide occupational qualification
Engineered Fabrics makes bladders for airplane gas tanks. In the event of a puncture, the bladder will prevent the tank from exploding. The bladders must be defect-free. To check the bladders, company employees must be able to crawl in an 18-inch diameter hole in the bladder side and look for light leaks. A limitation on weight and high of individuals working in quality control at this company would be legal because it is an example of: _______
d
Environment conscious members of an organization have taken up an initiative to reduce the number of styrofoam cups and paper used by the company. They organize meetings by themselves on weekly basis where they discuss methods of making their company more eco-friendly. The members, in this case, constitute a(n) _____. virtual group formal group command group interest group friendship group
modular organizations
Except for the core business activities that they can perform better, faster, and cheaper than others, BLANK outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.
As teams develop and grow, they pass through three stages of development. These three stages are (1) perceived team, (2) felt team, and (3) manifest team.
False
Disparate treatment and adverse impacts are defined in labor laws issued by the National Labor Relations Board.
False
The hostile work environment form of sexual harassment occurs when employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to being sexually harassed.
False
There has been little direct evidence of the practice of racial or ethnic discrimination in the workplace in recent years.
False
Wrongful discharge is a legal doctrine that requires a manager to have the approval of the human resource manager to terminate employees.
False
____ control is a method of gathering information about performance deficiencies after they occur.
Feedback
b
Formal groups are formed when members feel that creating such a group will help them achieve their own goals or meet their own needs. True False
a hostile work environment
Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Their suit claims the women were victims of:
Which of the following is NOT a characteristic of functional departmentalization?
Functional departmentalization produces managers with broader experience and expertise.
customer
Large accounting agencies typically have separate departments that deal with households, businesses and governments. This allows them to better serve the needs of their clients, by using BLANK
empowerment
Leaders during any disaster need to give their employees a sense that everyone is participating in the relief effort. The Gap gave its employees the authority to transfer their paid time off to some 1,300 employees affected by Hurricane Katrina. The Gap used BLANK to allow its employees to gain a feeling of intrinsic motivation.
feelings of intrinsic motivation
Novo Nordisk is a European manufacturer of pharmaceuticals. An employee , Rikke NedergaardBischoff, who is a clinical-development scientist, contends that Novo upholds the standards expected of public institutions without the stifling bureaucracy. She says, "There's a great deal of empowerment at Novo Nordisk." Novo Nordisk provides NedergaardBischoff with BLANK
Which of the following job positions most likely requires people with high degree of extraversion?
Salesperson
____ is the process of gathering information about job applicants to decide who should be offered a job.
Selection
Which of the following statements about semi-autonomous work groups is true?
Semi-autonomous work groups have the authority to make decisions and solve problems related to the major tasks of producing a good or service.
A large university library has decided to make it nearly impossible for all but the most renowned Civil War experts to access their Civil War collection. The librarian in charge of this collection feels that this new policy will adversely influence the use of the collection in research on the experiences of everyday people during the war. This is an example of the use of control creating ____.
Suboptimization
Which of the following statements is true of task forces?
Task forces comprise of a committee of managers or nonmanagerial employees from various departments or divisions who meet to solve a specific, mutual problem.
c
Task forces that are relatively permanent are referred to as: interest groups. informal groups. standing committees. virtual groups. working committees.
____ is the degree to which a job is perceived to have a substantial impact on others inside or outside the organization.
Task significance
The finance team of a start-up company has a majority of white employees. It, however, plans to hire more people from various other ethnic backgrounds in the near future. The organization is trying to increase its _____.
Team diversity
Jessica works in the Human Resources department of a social media organization. The organization is currently hiring a team of designers to revamp its current interface. Which of the following factors would best help Jessica in selecting the right team?
Team level
a
The CEO of ABC Company forms a top-management team to develop the strategic marketing plan for the organization and selects members who possess different expertise, skills, knowledge, and experience. The team, in this case, has been created with emphasis mainly on _____. diversity individualism groupthink social loafing autocracy
Which of the following statements about Internet recruiting is true?
The Internet allows companies to quickly reach large numbers of people.
job rotation
The Ryerson University Library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and forty-seven full-time library staff. One of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. The Ryerson University Library used ____.
internal motivation
The central concern of the job characteristics model (JCM) is ____.
virtual
The composition of a BLANK organization is always changing
Which of the following statements about social loafing is true?
The consequences of social loafing include a loss of efficiency.
Which of the following statements about the Balanced Scorecard approach to control is true?
The customer perspective is the most important in the control process. The company's analysis of its controllable environment is most important to the company's success. The innovation and learning perspective is the most important in the control process. The company's analysis of its noncontrollable environment is most important to the company's success.
a
The degree to which members of a group are attracted to or loyal to the group is called group cohesiveness. True False
e
The degree to which the members of the group are attracted to membership in the group is known as: groupthink. group deviance. pooled task interdependence. division of labor. group cohesiveness.
Which of the following statements about team development is true?
The growth stages are forming, norming, and performing.
c
The higher the cohesiveness of a group, the higher the _____ in the group. level of deviance level of social loafing level of participation level of individualism emphasis on individual goals
Which of the following statements about federal employment law is true?
The intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions.
job enlargement and job enrichment
The job design approach associated with BLANK involves increasing the number of different tasks that a worker performs within one particular job and giving workers the authority and control to make a meaningful decisions about their work.
Which of the following statements about the organic form of organization design is true?
The organic form of organization design is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.
is the collection of activities that transform inputs into outputs that customers value
The organizational process BLANK
dupication
The primary disadvantage of customer departmentalization is BLANK
Which of the following statements about semi-autonomous work groups is true?
They have the authority to make decisions that are typically made by supervisors and managers.
b
To promote innovation, the manager should closely direct or supervise the activities of the team members. True False
all of the above
To which of the following aspects of the human resource management process does federal employment law apply?
____ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.
Training
Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs?
Treat group differences as important, but not special. b. Tailor opportunities to individuals, not groups. c. Set high but realistic goals. d. All of these are examples of diversity principles.
A company engaged in cross-training is training team members to do all or most of the jobs performed by the other team members.
True
Affirmative action and diversity are not only different in their definitions but also in their purpose, how they are practiced, and the reactions they produce.
True
Affirmative action refers to the purposeful steps taken by an organization to create employment opportunities for minorities and women. It is required by law for private employers with fifty or more employees.
True
Autonomy is the degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs.
True
Cognitive conflict is strongly associated with improvements in team performance, and affective conflict is strongly associated with decreases in team performance.
True
Companies are making greater use of teams because teams have been shown to increase (1) customer satisfaction, (2) product and service quality, (3) speed and efficiency in product development, and (4) employee job satisfaction.
True
Conflicts and disagreements often characterize the second stage of team development, which is called storming.
True
Cross-functional teams are purposefully composed of employees from different functional areas of the organization.
True
For a typical company, employee turnover costs amount to more than 90 percent of the employees' salaries.
True
If an HR manager were allowed to use just one selection test, cognitive ability tests would be the one to use.
True
If managed properly, the shift from surface- to deep-level diversity can result in reduced prejudice and conflict as well as lead to stronger social integration.
True
Norms are informally agreed-upon standards that regulate team behavior. They are valuable because they let team members know what is expected of them.
True
Piecework, sales commission, profit sharing, employee stock ownership plans, and stock options are common pay-variability options.
True
Social loafing occurs when workers withhold their efforts and fail to perform their share of the work.
True
Structural accommodation means giving teams the ability to change organizational structures, policies, and practices if it helps them meet their stretch goals.
True
The glass ceiling is the so-called invisible barrier that prevents women and minorities from advancing to the top jobs in organizations.
True
The most common type of training provided to members of work teams is training in leadership skills.
True
The presence of someone with expertise in a group will often cause other group members to withhold efforts.
True
The primary benefit of the discrimination and fairness paradigm is that it generally brings about fairer treatment of employees and increases demographic diversity.
True
b
When managers see the need to modify the roles of members within an existing group, members of the group are encouraged to take on additional responsibilities. This is called _____. social loafing role making synergy social inertia role homogeneity
Which of the following cases would most likely result in a team member engaging in social loafing?
When the group is excessively large
b
When top managers design an organization's structure and establish a chain of command, they are essentially creating ad hoc committees. True False
the job characteristics model
Which of the following approaches to job redesign entails more than simply providing additional variety in job tasks
b
Which of the following factors increase(s) group cohesiveness? Significantly large group size Effectively managed diversity Elimination of competition among groups Low level of participation within groups Lack of success and poor performances by teams
c It produces managers with broader experience and expertise
Which of the following is NOT a characteristic of functional departmentalization a. It allows work to be done by highly qualified specialists b. It lowers costs by reducing duplication. c. It produces managers with broader experience and expertise d. It complicates coordination between departments e. It organizes workers into separate units responsible for performing particular business functions.
all of the above
Which of the following is a factor that companies should carefully manage in order to increase the likelihood that teams will succeed?
Functional departmentalization produces managers with broader experience and expertise
Which of the following is not a characteristic of functional departmentalization
d
Which of the following is true about the members of a large group when compared to those of a small group? Members interact more with each other in larger groups. Members of large groups tend to be more motivated. Members of large groups find it easier to share information with one another. Members of large groups have more resources at their disposal. Members of large groups tend to be more committed.
a it allows work to be done by highly qualified specialists
Which of the following statements about functional departmentalization is true? a. It allows work to be done by highly qualified specialists. b. It increases costs by reducing duplication. c. It complicates communication and coordination for departmental managers. d. It requires all functionally departmentalized companies to have the same functions. e. It eases out cross-department coordination.
The organic form of organization design is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles, and decentralized authority and horizontal com. based on task knowledge
Which of the following statements about the organic form of organization design is true
c
Which of the following statements is true of group cohesiveness? As groups become more successful, they become increasingly attractive to their members, and their cohesiveness tends to decrease. Low levels of cohesiveness can be increased by reducing or eliminating competition among groups. When group cohesiveness is low, group members do not find their group particularly appealing and have little desire to retain their group membership. If a group is high in cohesiveness and small in size, managers should consider dividing the group in half and assigning different tasks and goals to the two newly formed groups. As group cohesiveness decreases, the emphasis placed on group goal accomplishment increases within a group.
a
Which of the following statements is true of social loafing? Clearly communicating to group members why each person's contributions are valuable to the group is an effective means by which managers and group members can reduce social loafing. Rewarding group contributions reduces social loafing. Ensuring a large group size reduces social loafing. One way that managers can effectively eliminate social loafing is by making group contributions identifiable so that group members perceive that low and high levels of group effort will be noticed. One way that managers can effectively eliminate social loafing is by forming groups with significantly higher number of members compared to the actual number of members needed to accomplish group goals.
cognitive conflict
Which of the following types of conflict is most strongly associated with improvements in team performance?
Organizational Structure; organizational process
While BLANK emphasizes jobs and their authority relationships, BLANK emphasizes the activities through which work gets done in the organization.
customer
With divisions that focus on business clients and consumer clients, companies like sprint, american express, and others are examples of BLANK dep.
e
Work groups that are empowered to assume responsibility and autonomy to complete identifiable pieces of work for an organization are referred to as: informal groups. interest groups. command groups. top management teams. self-managed work teams.
Job design
____ determines the number, kind, and variety of tasks that individual workers perform in their jobs.
Empowerment
____ is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination.
Work Team
____ is a small number of people with complimentary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals... etc.
Autonomy
____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.
direct managerial input
______ is a kind of forecasting method used to predict the number and kind of workers with specific skills and abilities that an organization will need in the future. This forecasting method is based on straightforward projections of cash flows, expenses, or other financial measures.
workforce forecasting
________ is an intuitive method of predicting the number and kind of workers with specific skills and abilities that are organization will need in the future.
quid pro quo sexual harassment
________ is the form of sexual harassment in which employment outcomes, such as hiring, promotion, or simply keeping one's job, depend on whether an individual submits to sexual harassment.
Functional
___________________ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise.
Organizational structure
___________________ emphasizes jobs and their authority relationships
. As a member of a typical traditional work group, Joshua should expect to be responsible for . a. doing what he is told to do b. giving advice and making suggestions to management c. making decisions and solving problems regarding major production/service tasks d. cross training employees who are not part of his work team e. creating ideas through processes like brainstorming
a
According to the text, a(n) is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes. a. work team b. venture group c. semi-structured team d. autonomous unit e. ad hoc team
a
Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcome is uncertain. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others' tasks. Allen-Edmonds' teams are using . a. cross training b. job enlargement c. job specialization d. Venn training e. overlapping training
a
An organization engaged in its work team members is training them in how to do all or most of the jobs performed by the other team members. a. cross training b. job enlargement c. job specialization d. Venn training e. overlapping training
a
Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. What happened when the team reached the storming stage of team development? a. Team members began to work together, and different personalities and work styles clashed. b. Team members engaged in brainstorming. c. Team members began to settle into their roles as team members. d. The comfort level of team members began to decrease. e. Team members feel mutual accountability.
a
Team rewards that depend on are the key to rewarding team behaviors and efforts. a. team performance rather than individual performance b. individual efforts rather than team performance c. someone taking the role of group leader d. the elimination of social loafing e. the use of groupthink
a
The is purposefully composed of employees from different functional areas of the organization. a. cross-functional team b. ad hoc team c. semi-autonomous team d. self-managing team e. horizontally organized team
a
The job of the concepts managers at Starbucks is to use a cross-functional team to develop four to six new beverages annually. Starbucks uses a cross-functional team because it . a. allows the company to use employees from various departments with varying perspectives to attack the task b. creates a means for outsourcing new-product development c. allows Starbucks to use an aggregated product plan d. ensures that Starbucks will always have products in each stage of the product life cycle e. allows the company to get input from all of its external stakeholders
a
The least amount of team autonomy is found in . a. traditional work groups b. employee involvement teams c. semi-autonomous work groups d. self-managing teams e. ad hoc committees
a
The major drawback to the use of virtual teams is . a. members must learn to express themselves in new contexts b. inflexibility c. the absence of autonomy d. too much autonomy e. the establishment of group norms
a
Which of the following is the only type of responsibility given to traditional work groups? a. execute the task b. give advice/make suggestions c. make decisions and solve problems d. manage and control all major production tasks e. receive and process organizational information
a
Which of the following statements about team development is true? a. The growth stages are forming, norming, and performing. b. Group cohesion is relatively strong at the informing stage. c. Team performance begins to decline at the de-norming stage. d. Decline will inevitably occur in every team. e. None of these statements about team development is true.
a
Which of the following statements regarding cohesiveness is true? a. Cohesive groups have lower turnover. b. Cohesive groups engage in less cooperative behavior. c. Cohesive groups are always better-performing groups. d. Cohesive groups have trouble retaining their members. e. High group cohesiveness equates to low team motivation.
a
Which of the following types of conflict is most strongly associated with improvements in team performance? a. cognitive conflict b. horizontal conflict c. behavioral conflict d. vertical conflict e. affective conflict
a
Which of the following types of teams has the authority to change their composition as well as all of their tasks and work methods? a. self-designing teams b. sequentially interdependent teams c. semi-autonomous work groups d. self-managing teams e. self-autonomous teams
a
is the ability to change organizational structures, policies, and practices if it helps teams meet their stretch goals. a. Structural accommodation b. Bureaucratic immunity c. Structural immunity d. Bureaucratic accommodation e. Administrative reciprocity
a
Stock options
a compensation system that gives employees the right to purchase shares of stock at a set price, even if the value of the stock increases above that price
Human resource information systems (HRIS)
a computerized system for gathering, analysis, storing, and disseminating information related to the HRM process
Sexual harassment
a form of discrimination in which unwelcome sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature occurs while performing one's job
Hostile work environment
a form of sexual harassment in which unwelcome and demeaning sexually related behavior creates an intimidating and offering work environment
The members of a cross-functional team have an informal agreement that whenever a team member goes out of town on business, that team member will leave a phone number where he can be reached by the other members of the team. This arrangement is known as:
a group norm.
The set of behaviors and tasks that a member of a group is expected to perform because he is a member of the group is known as:
a group role.
Wrongful discharge
a legal doctrine that requires employers to have a job-related reason to terminate employees
Which of the following positions most likely performs a staff function?
a member of the office cleaning crew
360-degree feedback
a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and coworkers, and the employees themselves
Job evaluation
a process that determines the worth of each job in a company by evaluating the market value of the knowledge, skills, and requirements needed to perform it
Job analysis
a purposeful, systematic process for collecting information on the important work-related aspects of a job
Four-fifths (or 80 percent) rule
a rule of thumb used by the courts and the EEOC to determine whether there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than 80 percent, of four-fifths, of the selection rate for a nonprotected group
Interview
a selection tool in which company representatives ask job applicants job-related questions to determine whether they are qualified for the job
Assessment centers
a series of managerial simulations, graded by trained observers, that are used to determine applicants' capability for managerial work
A group of managers who are responsible for designing the long-range strategic plan for an organization are collectively known as:
a top management team.
Job discrimination
a written description of the basic tasks, duties, and responsibilities required of an employee holding a particular job
Job specifications
a written summary of the qualifications needed to successfully perform a particular job
____ allow managers and employees to use a Web browser to gain access to customized company information and to complete specialized transactions.
a. Corporate portals
When it comes to finances, the Balanced Scorecard focuses on one simple question. That question is ____.
a. How are we performing for our shareholders?
Why is information strategically important for organizations?
a. Information can be used to obtain first-mover advantage.
According to ____, the cost of computing will drop by 50 percent as computer-processing power doubles every 18 months
a. Moore's law
Why is productivity important to countries?
a. Productivity matters because it produces a higher standard of living.
Which of the following statements about total quality management (TQM) is true?
a. TQM is an integrated organization-wide strategy for improving product and service quality.
The American Society for Quality defines quality as ____.
a. a product free of deficiencies, or the characteristics of a product or service that satisfy customers' needs
Two critical steps are required to make sure that data can be accessed by authorized users and no one else. They are ____.
a. authentication and authorization
A company developed a(n) ____ to allow its more than 50 department heads and executive managers to use a Web browser to view sales results and distribution plans with a single click..
a. corporate portal
According to the textbook, what should a business owner do with excess inventory?
a. cut prices on the product to increase its sales
A manufacturer of pharmaceuticals can access information about its sales and share new product information with drug store chains through the use of ____.
a. electronic data interchange (EDI)
An article addressed to nurses who work in intensive care emphasize practices affirming the patient's intrinsic value and individual personality One method to affirm the patient's intrinsic value is to demonstrate ____.
a. empathy
A(n) ____ uses internal and external sources of data to provide managers and executives the information they need to monitor and analyze organizational performance
a. executive information system
Companies relying on a trucking company providing just-in-time (JIT) transportation would _____?
a. expect the chemical and dry bulk products to be delivered as they are needed by the production line
Most ____ work by using a collection of "if-then" rules to sort through information and recommend a course of action.
a. expert systems
A company has built a(n) ____ that will automate its purchasing transactions and other e-commerce activities with its small- to mid-size suppliers. It will provide thousands of the company's suppliers with secure access to critical trading partner information and will facilitate trading partner automation.
a. extranet
The Balanced Scorecard approach to control ____.
a. forces managers at each level of the company to set specific goals and measure performance in each of four areas
Classifying manufacturing operations in terms of the amount of assembly that occurs after an order is received from customers is the same as classifying those operations in terms of ____.
a. processing
Which of the following is NOT a well-known technique for managing inventory?
a. progressive inventory management (PIM)
The ability to consistently perform a service well is referred to as service ____.
a. reliability
Which of the following quality characteristics can be applied to both goods and services?
a. reliability
To properly secure data and data networks, a manager should use all of the following EXCEPT ____.
a. roadblocks
A company has purchased new software which will allow its employees to extend the electronic support capabilities and parts-ordering efficiencies the company offers its customers. The company's improved ____ should lead to improved employee satisfaction.
a. service capability
The term ____ refers to restoring customer satisfaction to strongly dissatisfied customers
a. service recovery
This is a description of what happened to a patron at Royal Mail (the United Kingdom's equivalent of the USPS). "In the 15 minutes I waited in line, during which I shuffled forward one yard and two places, I had ample opportunity to watch what the other three staff were doing. They were busy all right, but the main task was counting each stamp in their folders. In this vital work, two of the three were overseen by another member of staff. There was no eye contact with the waiting customers." Assuming this experience is typical, the Royal Mail needs to engage in ____.
a. service recovery
Using ____ data mining, the user usually begins by telling the data mining software to look and test for specific patterns and relationships in a data set.
a. supervised
The three principles that characterize TQM are continuous improvement, customer focus and satisfaction, and ____.
a. teamwork
According to the text, which of the following levels produces the greatest minimization of waste?
a. waste prevention and reduction
____ is the extent to which team members are attracted to a team and motivated to remain with it.
a. Accommodation b. Empathy c. Autonomy d. Synergy e. Cohesiveness- CORRECT
____ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.
a. Behavioral conflict b. Development of team norms c. Affective conflict- CORRECT d. Low cohesiveness e. Cognitive conflict
____ is the ability to change organizational structures, policies, and practices if it helps teams meet their stretch goals.
a. Bureaucratic immunity b. Bureaucratic accommodation c. Administrative reciprocity d. Structural accommodation- CORRECT e. Structural immunity
____ are informally agreed-on standards that regulate team behavior.
a. Codes of ethics b. Operational guides c. Behavioral policies d. Heuristics e. Norms- CORRECT
____ describes the average level of ability, experience, personality, or any other factor on a team.
a. Group synergy b. Team performance c. Team conformity d. Team diversity e. Team level- CORRECT
____ departmentalization is notorious for confusion and conflict between project managers in different areas of the organization. a. Matrix b. Functional c. Customer d. Product e. Geographic
a. Matrix
Which of the following statements about team training is true?
a. Organizations often overestimate the amount of training required to make teams effective. b. Team leaders typically do not require training. c. Cross-training is less appropriate for teams of highly skilled workers.- CORRECT d. The most common type of training provided is training in technical skills. e. The most common type of training provided is training in conceptual skills.
____ occurs when workers withhold their efforts and fail to perform their share of the work.
a. Stonewalling b. Mental atrophy c. Social loafing- CORRECT d. De-forming e. Self-limiting behavior
____ is the degree to which a job is perceived to have a substantial impact on others inside or outside the organization. a. Task significance b. Skill feedback c. Skill variety d. Autonomy e. Task identity
a. Task significance
Which of the following is a reason teamwork can be more satisfying than traditional work?
a. Teamwork provides team members with unique work opportunities. b. All of these are reasons why teamwork can be more satisfying than traditional work.- CORRECT c. Teamwork gives workers unique leadership responsibilities which enable them to build individual leadership skills. d. Teamwork often allows teams to receive proprietary business information that is only available to managers. e. Teamwork gives workers a chance to improve their skills.
Which of the following statements about team development is true?
a. The growth stages are forming, norming, and performing.- CORRECT b. Group cohesion is relatively strong at the informing stage. c. Team performance begins to decline at the de-norming stage. d. None of these statements about team development is true. e. Decline will inevitably occur in every team.
Which of the following statements about the organic form of organization design is true? a. The organic form of organization design is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge. b. The organic form of organization design works best in stable business environments. c. The organic form of organization design is better suited to using organizational design techniques based upon functional departmentalization and centralized authority. d. The organic form of organization design is typically less appropriate than the mechanistic approach for the environments in which today's businesses compete. e. All of these statements about the organic form of organization design are true.
a. The organic form of organization design is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.
How are organizations using teams to help increase customer satisfaction?
a. by taking direct responsibility for service quality b. by instituting a system of increased formalization throughout the organization c. by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements- CORRECT d. by creating outsourcing opportunities that improve organizational effectiveness and efficiency by creating economies of scale e. by developing ideal solutions to organizational problems through the use of information management systems (most notably expert systems)
According to an Indian Cardinal by the name of Varkey Vithayathil, the greatest weakness of the Catholic Church is the way papal authority is exercised without the participation of those concerned. His eminence Cardinal Vithayathil is criticizing the fact that the Catholic Church relies on ____. a. centralization of authority b. standardization c. top management reciprocity d. job specialization e. decentralization
a. centralization of authority
Where standardization is important, it is appropriate to ____. a. centralize authority b. decentralize authority c. emphasize line authority d. have a flat organizational structure e. evaluate interdependence
a. centralize authority
Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)? a. client relationships b. task identity c. autonomy d. skill variety e. task significance
a. client relationships
A team has finally matured into a fully-functioning team at the ____ stage of development.
a. conforming b. performing- CORRECT c. de-norming d. norming e. informing
As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Senora's teacher has instructed her to use the traditional approach to create the organization's structure. What should Senora do? a. create an organizational structure with vertical and horizontal configurations b. use an organizational process to create a matrix design c. create a virtual organization d. use the organizational structure to control creativity e. create a matrix structure that will adhere to the unity of command principle
a. create an organizational structure with vertical and horizontal configurations
A(n) ____ is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task.
a. cross-functional team b. international group c. virtual team- CORRECT d. project team e. self-managing team
Which of the following is one of the stages that teams pass through as they develop and grow, rather than decline?
a. de-forming b. performing- CORRECT c. de-storming d. de-norming e. reforming
In the autonomy continuum (which shows how five kinds of teams differ in terms of autonomy), the correct sequence, from low team autonomy to high team autonomy, is ____.
a. employee involvement teams, traditional work groups, semi-autonomous work groups, self-managing teams, and self-designing teams b. traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, and self-designing teams- CORRECT c. traditional work groups, employee involvement teams, self-designing teams, and self-managing teams d. traditional work groups, employee involvement teams, self-managing teams, semi-autonomous work groups, and self-designing teams e. employer-mandated teams, traditional work groups, employee involvement teams, project teams, and self-managing teams
19. Which of the following types of departmentalization does NOT have a problem with the duplication of resources? a. functional b. geographic and matrix c. product and customer d. customer and functional e. geographic
a. functional
In essence, reengineering changes organizations by ____. a. increasing reciprocal interdependence b. decreasing the use of autonomy c. increasing pooled interdependence d. decreasing delegation e. increasing sequential interdependence
a. increasing reciprocal interdependence
A military expert describes how the military forces were organized for Operation Desert Storm as pooled interdependence. This means that each branch of the military that took part in the operation ____.
a. independently contributed to the success of the campaign
A military expert describes how the military forces were organized for Operation Desert Storm as pooled interdependence. This means that each branch of the military that took part in the operation ____. a. independently contributed to the success of the campaign b. worked with each other in a give-and-take manner c. performed identical tasks d. accepted the fact that one's group's output was another group's input e. had little, or no, autonomy
a. independently contributed to the success of the campaign
The central concern of the job characteristics model (JCM) is ____. a. internal motivation b. synergy c. task identification d. time-motion studies e. a value-added measure
a. internal motivation
Decentralization ____.
a. leads to faster decision making and more satisfied customers and employees
Except for the core business activities that they can perform better, faster, and cheaper than others, ____ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants. a. modular organizations b. hierarchical organizations c. boundaryless organizations d. organizational networks e. virtual organizations
a. modular organizations
Group cohesion tends to be relatively strong at the ____ stage of team development.
a. norming- CORRECT b. storming c. forming d. informing e. conforming
Roughly 70 percent of all reengineering projects fail because ____. a. of how the process affects people in the workplace b. the reengineering process requires the organization's vision to be changed c. staff personnel must be given line authority to effectively implement reengineering d. satisfactory benchmarks cannot be located e. newly hired employees cannot internalize the organizational culture
a. of how the process affects people in the workplace
An organization that rewards its team members through gainsharing is ____.
a. paying hourly wages b. engaging in cross training c. paying employees to gain new skills d. sharing the financial value of performance gains- CORRECT e. using a nonfinancial reward
Teams are typically required when ____.
a. tasks require multiple perspectives- CORRECT b. the company has very limited resources c. tasks are simple d. synergy will complicate the problem solution process e. any of these conditions are me
Team rewards that depend on __________ are the key to rewarding team behaviors and efforts.
a. the elimination of social loafing b. team performance rather than individual performance- CORRECT c. individual efforts rather than team performance d. the use of groupthink e. someone taking the role of group leader
Affective conflict ____.
a. typically decreases team cohesiveness- CORRECT b. is accurately described by all of these c. can make people more comfortable with their relationships with group peers d. is strongly associated with improvements in team performance e. usually precedes cognitive conflict
According to the text, a(n) ____ is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.
a. venture group b. work team- CORRECT c. ad hoc team d. semi-structured team e. autonomous unit
Minority domination tends to be a particular problem in ____.
a. virtual teams because of the nature of the communication medium b. cross-functional teams of any size c. groups of ten or larger- CORRECT d. groups of less than five e. project teams because they are temporary
Unsupervised data mining can be used to recognize ____ patterns.
affinity, sequence, and predictive
The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____.
affirmative action
The purposeful steps taken by an organization to create employment opportunities for minorities and women is called _____.
affirmative action
Unlike ____, which punishes companies for not achieving specific gender and race differences in their work forces, ____ programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.
affirmative action; diversity
The Finnish government is working to change the perception of older workers and encourage Finnish companies to abandon mandatory retirement plans. What kind of surface-level diversity is the Finnish government hoping to achieve?
age
What is the primary advantage of the structured interview?
all applicants are asked the same questions
Team norms in an organization can create ____.
all of these
Which of the following types of information would typically be collected as part of a job analysis?
all of these
A decision support system (DSS) ____.
allows managers to better understand a problem and its potential solutions
The job of the concepts managers at Starbucks is to use a cross-functional team to develop four to six new beverages annually. Starbucks uses a cross-functional team because it ____.
allows the company to use employees from various departments with varying perspectives to attack the task
The first selection device most job applicants encounter when they seek a job are ____.
application forms and résumés
All job applicants for a position in an interior design company were given 10 swatches of fabrics of different colors and textures, 30 different paint chips, and 6 different floor treatments. They were then told to select the best fabric, paint, and floor treatment for an office. What type of selection test was used in this example?
aptitude testing
Refer to Domino's. Anyone who wants to manage a Domino's store has to pass a 30-minute online test of their financial and management skills. Domino's uses ____.
aptitude testing
Older workers ____.
are accurately described by none of these
Unity of command
as a resule of their structures, matrix organizations automatically violate the principle of BLANK
Central tendency error occurs when
assessors rate all workers as average or in the middle of the scale
Halo error occurs when
assessors rate all workers as performing at the same level in all parts of their jobs
Leniency error occurs when
assessors rate all workers as performing particularly well
Have you ever purchased a book or CD on Amazon.com and noticed that as soon as you put your selection in the shopping cart, you were offered a series of other items that people who made the same purchase as you did also bought? This would be an example of ____ data mining.
association
Unsupervised data mining is particularly good at identifying ____.
association or affinity patterns sequence patterns predictive patterns data clusters
Which of the following is an example of deep-level diversity?
attitudes
. E-Lab (the "E" stands for experience) has project teams perform field research for its clients. These project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. E-Lab teams benefit from . a. group norms b. team diversity c. aggregated creativity d. collectivism e. structural accommodation
b
. Which of the following statements about social loafing is true? a. Social loafing only occurs in organizational settings. b. The consequences of social loafing include a loss of efficiency. c. Social loafing creates an accommodative decision-making climate . d. Social loafing preempts the usefulness of brainstorming. e. Social loafing cannot occur if there is a group leader.
b
A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. The group is trying to increase within the fire fighting teams. a. group norms b. team diversity c. aggregated creativity d. collectivism e. structural accommodation
b
A group in Great Britain has been established to improve the employment, retention, and promotion prospects of blacks and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. This team has two years to gather information and create a plan. a. self-designing b. project c. virtual d. cross-functional e. ad hoc
b
A group of workers in a medical examiner's office decided that they would not wear blue jeans to work because such casual wear seemed unprofessional. This informal agreement was made even though the office did not have a dress code. The workers created a(n) . a. heuristic b. norm c. behavioral policy d. code of ethics e. operational guide
b
A leading coatings and paints manufacturer established a team made up of members from various departments to increase plant availability and decrease plant downtime. The plant loses considerable time daily because the assembly line has to be cleaned whenever the production schedule calls for a different color or type of paint to be produced. This cross-functional team needs to avoid conflict if it hopes to be successful. a. c-type b. affective c. behavioral d. cognitive e. b-type
b
Boeing's operation in Macon, Georgia was named one of the ten best manufacturing plants in North America by IndustryWeek magazine. The company maintains an employee involvement team to track the plant's goals and performance metrics. This team . a. determines who belongs to the team b. provides advice to management concerning areas that needed change or improvements c. has the authority to solve problems related to marketing and manufacturing issues d. controls all of the major production tasks at Boeing e. does none of these
b
Teams are typically required when . a. tasks are simple b. tasks require multiple perspectives c. synergy will complicate the problem solution process d. the company has very limited resources e. any of these conditions are met
b
The achievement of stretch goals is made easier when the team members have . a. localized synergy b. bureaucratic immunity c. strategic diversity d. organizational accommodation e. limited cohesiveness
b
The is created to complete specific, one-time projects or tasks within a limited time. a. cross-functional team b. project team c. virtual team d. self-managing team e. standing committee
b
Which of the following is a potential disadvantage associated with the use of work teams? a. commitment to finding an ideal solution that does not exist b. initially high employee turnover c. lack of creativity in decision making d. decreased employee satisfaction e. all of these
b
Which of the following kinds of team is always temporary? a. cross-functional team b. project team c. standing committee d. self-managing team e. virtual team
b
Which of the following statements describes a circumstance under which teams ought to be used? a. Rewards are provided for individual effort and performance. b. Ample resources are available. c. Management will continue to monitor and influence how work gets done. d. The job can be done by people working independently. e. All of these describe circumstances under which teams ought to be used.
b
______ occurs when workers withhold their efforts and fail to perform their share of the work. a. Self-limiting behavior b. Social loafing c. De-forming d. Stonewalling e. Mental atrophy
b
do NOT have the authority to make decisions. a. Self-designing teams b. Employee involvement teams c. Semi-autonomous work groups d. Self-managing teams e. Sequential teams
b
is a compensation system in which companies share the financial value of performance gains such as productivity, cost savings, or quality with their workers. a. Skill-based pay b. Gainsharing c. A draw account d. Profit sharing e. Optional equity
b
____ refers to a manufacturing operation that divides manufacturing processes into separate parts or modules that are combined to create semi-customized products.
b. Assemble-to-order
____ is the direct electronic transmission of purchase and ordering information from one company's computer system to another company's computer system.
b. Electronic data interchange
Which of the following statements about intranets is true?
b. Intranets are Web-based.
____ productivity shows how much labor, capital, materials, and energy it takes to create an output.
b. Multifactor
Because they are inexpensive and easy to use, ____, which convert printed text and pictures into digital images, have become an increasingly popular method for capturing data electronically.
b. electronic scanners
The highest degree of processing occurs in ____ operations.
b. make-to-order
Economic value added (EVA) is so important because it ____.
b. makes managers at all levels pay much closer attention to how they run their segment of the business
At their core, companies are ____ systems that combine inputs such as labor, raw materials, capital, and knowledge to produce finished products and other types of output.
b. production
The establishment of ____ is an information security procedure that encrypts Internet data at both ends of the transmission process
b. virtual private networks
50. ____ is characterized by simple, easy-to-learn steps; low variety; and high repetition. a. Job consistency b. Job specialization c. Task reengineering d. Standardization e. Task homogeneity
b. Job specialization
Kimberly-Clark is subdivided into organizational units called Kimberly-Clark Health Care, which provides products to hospitals, Kimberly-Clark Professional, which sells to businesses, and Kimberly-Clark Consumer, which sells the company's products to customers. From this information, you know that Kimberly-Clark uses ____. a. hierarchical functionalization b. departmentalization c. a nonlinear organizational structure d. a product layout e. product formatting
b. departmentalization
A(n) ____ function is an activity that contributes directly to creating or selling the company's products. a. staff b. line c. mechanistic d. organic e. charted
b. line
With ____ departmentalization, most employees report to two bosses. a. geographic b. matrix c. product d. customer e. functional
b. matrix
65. In a(n) ____ organization, the normal procedure for dealing with any matter lying outside the boundaries of one individual's functional responsibility is to refer it to the point in the system where such responsibility is known to reside, or, failing that, to lay it before one's superior. a. centralized b. mechanistic c. departmentalized d. organic e. modular
b. mechanistic
When higher management in a(n) ____ organization admits there is a need for better communication, the response is to tether subordinates to their jobs and to appoint newly hired employees who specialize in establishing liaison relationships. a. centralized b. mechanistic c. departmentalized d. organic e. modular
b. mechanistic
The CEO of a company that manufactures maple wooden cutting boards has determined that it takes wood, labor, and electricity to make one maple cutting board. The CEO has determined the ____ productivity of his company so he can compare its operation with that of its competition
b. multifactor
Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization. a. matrix b. product c. customer d. geographic e. functional
b. product
According to the job characteristics model, ____ means pushing some managerial authority down to workers. a. establishing reciprocity b. vertical loading c. forming natural work units d. decoding tasks e. creating group norms
b. vertical loading
A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. Which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employee theft?
background checks
Refer to Domino's. Which of the following selection methods could Robert Chabot use to determine that prospective employees do not have a criminal record?
background checks
To improve traditional performance appraisal feedback sessions, it is recommended that managers ____.
base performance appraisal feedback sessions on self-appraisals
matrix
because of problems associated with conflicts over schedules, budgets and abailable resources, BLANK dep. often evolves from a simple form to a more complex form
The two types of objective controls managers use are ____.
behavior and output
Which of the following is an example of a subjective performance measure?
behavioral observation scales
When Marriott decided to improve the quality of service offered to customers, it asked special corporate guests to comment on the good and bad issues of their stay and also to tell what the competition is doing that is better than Marriott. The Marriott acted accordingly. In other words, it used ____.
benchmarking
A system that requires employees to scan their thumbprints as they start work is called a(n)___________.
biometrics
Engineered Fabrics makes bladders for airplane gas tanks. In the event of a puncture, the bladder will prevent the tank from exploding. The bladders must be defect-free. To check the bladders, company employees must be able to crawl in an 18-inch diameter hole in the bladder side and look for light leaks. A limitation on weight and height of individuals working in quality control at this company would be legal because it is an example of ____.
bona fide occupational qualifications (BFOQs)
An organization that relies heavily on ____ controls is likely to be highly resistant to change and slow to respond to customers and competitors.
bureaucratic
When the local fast-food restaurant manager caught one of her employees giving free food to his friends, she fired him on the spot. When another employee stayed late after work one night to help a woman start her car, the manager rewarded him. What type of control did the restaurant manager use in these two instances?
bureaucratic
With ____, teams no longer have to go through the frustratingly slow process of multilevel reviews and signoffs to get management approval before making changes.
bureaucratic immunity
How are organizations using teams to help increase customer satisfaction?
by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements
. describes the average level of ability, experience, personality, or any other factor on a team . a. Team diversity b. Group synergy c. Team level d. Team conformity e. Team performance
c
A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. By the stage of team development, the group members will have resolved petty differences, developed friendships, and established strong group cohesiveness. a. reforming b. storming c. norming d. forming e. performing
c
A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit. The hospital management asked a group of physicians, hospital volunteers, and administrative staff to develop and implement a plan to raise the necessary money. This group of people with complementary skills formed a(n) . a. semi-structured team b. autonomous unit c. work team d. functional department e. venture team
c
A team has finally matured into a fully-functioning team at the stage of development. a. norming b. de-norming c. performing d. conforming e. informing
c
A(n) is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task. a. cross-functional team b. project team c. virtual team d. international group e. self-managing team
c
According to the U.S. Department of Transportation, the construction of tunnels is one of the greatest challenges encountered during road construction. The technique of tunneling has not kept pace with the development of other technical fields. The USDOT has created a national team of tunnel experts to develop road tunnel engineering principles and maintenance practices in the United States through the use of telecommunications and information technology. This group of tunnel experts will comprise a(n) . a. self-directed team b. normative team c. virtual team d. multifunctional team e. ad hoc team
c
Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcome is uncertain. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others' tasks. Allen-Edmonds is using . a. semi-structured teams b. ad hoc committees c. work teams d. functional departments e. venture teams
c
E-Lab (the "E" stands for experience) has project teams perform field research for its clients. These project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. Each member of the group is trained to conduct observational research, interview clients, and understand the marketing impact of what they learn. E-Lab uses to make its project teams more efficient. a. synergistic goals b. stretch goals c. cross training d. vestibule training e. OJT training
c
The manager wants to encourage cognitive conflict. According to the text, should she also push for a team consensus? a. yes, because consensus leads to sacrificing solutions b. yes, because consensus eliminates problems associated with minority domination c. no, because requiring team consensus gives everyone on the team veto power d. yes, because requiring consensus typically leads to cognitive conflict e. It cannot be determined from the information provided.
c
Which of the following signs would indicate that a team is too small? a. The team is experiencing minority domination. b. The team has too much diversity. c. The team finds it difficult to come up with ideas or generate solutions to problems. d. The team has no sense of responsibility. e. The team is too cohesive.
c
undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness. a. Low cohesiveness b. Cognitive conflict c. Affective conflict d. Development of team norms e. Behavioral conflict
c
Pamela makes cloth dolls, which she sells to friends and relatives. Her total inventory includes over 200 yards of fabric, 100 yards of ribbon, a box of 500 eyes, stuffing, 20 dolls in various stages of completion, and 15 completed dolls. How many items are in Katian's finished goods inventory?
c. 15
Which of the following statements about ISO 9000 is true?
c. ISO 9000 certification may be suspended or canceled if companies fail a periodic audit following their initial certification.
Which of the following statements about normative control is true?
c. Normative control leads to an emphasis on very selective hiring.
Text and pictures that have been digitized cannot be searched or edited like text and pictures found in word processing software. ____ can be used to convert digitized documents into ASCII code that can be edited by word processing software.
c. Optical character recognition software
____ is a measure of performance that indicates how many inputs it takes to produce or create an output
c. Productivity
Which of the following statements about ISO 9000 is true?
c. To become ISO 9000 certified, companies must show that they are following their own procedures.
A company decided to reduce its inventory by lowering their prices. The plan to get rid of excessive inventory was so successful that the company found itself completely sold out in just a couple of days. In other words, The company experienced ____.
c. a stockout
The Food and Drug Administration (FDA) could use data it has collected from millions of suspected drug-related adverse event reports and other electronic medical information to identify a pattern of adverse drug events in a specific population. This data collected by the FDA would be held in a(n) ____.
c. data warehouse
Unlike an executive information system, a decision support system (DSS) ____.
c. helps managers understand problems and potential solutions by acquiring and analyzing information with sophisticated models
Mass distributors lowered prices substantially to sell increased volumes of hardware products, and hardware stores managed the ____ costs of maintaining larger than needed inventories by including them as overhead
c. holding
A(n) ____ is a private company network that allows employees to easily access, share, and publish information using Internet software
c. intranet
ISO 14000 ____.
c. is a series of international standards for managing, monitoring, and minimizing an organization's harmful effect on the environment
One of the advantages the Balanced Scorecard has over traditional control processes that rely solely on financial measures is that it ____.
c. minimizes the chances of suboptimization
If the manager of a company that manufactures signs was interested in how much glass tubing was needed to produce a Las Vegas casino neon sign, the manager would be interested in ____ productivity.
c. partial
For the purposes of data mining, ____ patterns are just the opposite of association patterns
c. predictive
Which of the following is NOT a characteristic of functional departmentalization? a. Functional departmentalization allows work to be done by highly qualified specialists. b. Functional departmentalization lowers costs by reducing duplication. c. Functional departmentalization produces managers with broader experience and expertise. d. Functional departmentalization complicates coordination between departments. e. Functional departmentalization organizes workers into separate units responsible for performing particular business functions.
c. Functional departmentalization produces managers with broader experience and expertise.
____ determines the number, kind, and variety of tasks that individual workers perform in their jobs. a. Standardization b. Task mapping c. Job design d. Job specialization e. An organizational chart
c. Job design
____ is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed. a. Pooling interdependence b. Reciprocating interdependence c. Reengineering d. Repositioning e. Manufacturing conversion
c. Reengineering
____ is the process of solving problems by consistently applying the same rules, procedures, and processes. a. Consistency planning b. Organizational autonomy c. Standardization d. Problem empowerment e. Procedural planning
c. Standardization
As a consequence of the Industrial Revolution and its emphasis on specialization, institutions providing higher education developed strict departments that contained specialized functions. This organizational structure was perceived as a way to enhance the accumulation and dissemination of knowledge. Institutions providing higher education have traditionally used ____. a. reengineering b. functionalization c. departmentalization d. functional empowerment e. job dissemination
c. departmentalization
Novo Nordisk is a European manufacturer of pharmaceuticals. An employee , Rikke NedergaardBischoff, who is a clinical-development scientist, contends that Novo upholds the standards expected of public institutions without the stifling bureaucracy. She says, "There's a great deal of empowerment at Novo Nordisk." Novo Nordisk provides NedergaardBischoff with ____.
c. feelings of intrinsic motivation
Novo Nordisk is a European manufacturer of pharmaceuticals. An employee , Rikke NedergaardBischoff, who is a clinical-development scientist, contends that Novo upholds the standards expected of public institutions without the stifling bureaucracy. She says, "There's a great deal of empowerment at Novo Nordisk." Novo Nordisk provides NedergaardBischoff with ____. a. a rigid chain of command b. a mechanistic work environment c. feelings of intrinsic motivation d. reengineering opportunities e. a high degree of job significance as defined by the JCM
c. feelings of intrinsic motivation
An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in ____. a. task aggregation b. job specialization c. job enlargement d. employee specialization e. job rotation
c. job enlargement
Of all types of departmentalization, ____ departmentalization requires the highest level of management skill for successful implementation. a. geographic b. customer c. matrix d. product e. functional
c. matrix
The primary advantage of ____ departmentalization is the fact that it allows companies to manage large, complex tasks efficiently by minimizing duplication. a. product b. functional c. matrix d. geographic e. functional
c. matrix
Modular organizations ____. a. allow a high level of control over business processes and output b. cost significantly more to run than traditional organizations c. outsource all but the core business activities that they can perform best d. succeed because they operate independently from vendors and suppliers e. are accurately described by all of these
c. outsource all but the core business activities that they can perform best
Procter & Gamble has divisions for personal and beauty, house and home, health and wellness, baby and family, and pet nutrition and care. These divisions indicate that the company uses ____ departmentalization. a. functional b. geographic c. product d. customer e. strategic business unit (SBU)
c. product
45. Like most large U.S. hospitals, University Health Care System spends an enormous amount on patient supplies. The hospital has more than 15,000 individual products that are purchased on a routine basis. Its purchasing manager instituted a hospital-wide purchasing policy that gave a specific code to each individual item. In other words, the purchasing manager engaged in ____. a. consistency planning b. organizational autonomy c. standardization d. problem empowerment e. procedural planning
c. standardization
"References Etc" will pose as a prospective employer, call a prior employer on an employee's behalf, and find out what the former employer is saying. If the prior employer provides unsubstantiated negative information, then the job applicant ____.
can sue for defamation
Which of the following is an internal recruiting method?
career paths
According to an Indian Cardinal by the name of Varkey Vithayathil, the greatest weakness of the Catholic Church is the way papal authority is exercised without the participation of those concerned. His eminence Cardinal Vithayathil is criticizing the fact that the Catholic Church relies on ____.
centralization of authority
Where standardization is important, it is appropriate to ____.
centralize authority
An international distribution company has a shipping division, a warehouse division, a computer hardware and software distribution center, as well as, a marketing research department, a human resources department, and an accounting department. A salesperson who works in the shipping division is told by the accounting department that he must turn in a weekly expense account. His supervisor in the shipping division wants expense accounts submitted monthly. The salesperson is likely experiencing a problem with ____.
chain of command
An international distribution company has a shipping division, a warehouse division, and a computer hardware and software distribution center as well as a marketing research department, a human resources department and an accounting department. A salesperson who works in the shipping division is told by the accounting department that he must turn in a weekly expense account. His supervisor in the shipping division wants expense accounts submitted monthly. Since it takes at least two hours to prepare the expense account form and the salesperson wants to devote as much time as possible to sales, the salesperson is likely experiencing a problem with__.
chain of command
Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)?
client relationships
To further promote innovation among team members, the manager should avoid:
closely directing or supervising the group.
According to the text, if an employer were to use only one type of selection test, ____ would be the one to use.
cognitive ability tests
Understanding that consumers wanted clean, convenient food when they were away from home was the information the first fast food restaurant founder used to ____.
create a first-mover advantage
As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Her teacher has instructed Senora to use the traditional approach to create the organization's structure. What should Senora do?
create an organizational structure with vertical and horizontal configurations
As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Senora's teacher has instructed her to use the traditional approach to create the organization's structure. What should Senora do?
create an organizational structure with vertical and horizontal configurations
E-Lab (the "E" stands for experience) has project teams perform field research for its clients. These project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. Each member of the group is trained to conduct observational research, interview clients, and understand the marketing impact of what they learn. E-Lab uses ____ to make its project teams more efficient.
cross training
Managers at Clementiq Inc. established a group comprising of engineers from Germany, Japan, and the United States for the design and manufacture of a new product for the organization. This is known as a(n) _____ group.
cross-cultural
JME Manufacturing put together a group of employees from marketing, engineering, manufacturing, and quality control to come up with a new product idea. This is an example of a(n) _____ group.
cross-functional
A manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses ____ departmentalization.
customer
Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients, by using ____ departmentalization.
customer
With divisions that focus on business clients and consumer clients, companies like Sprint, American Express, and others are examples of ____ departmentalization.
customer
According to the text, which of the following factors can help managers to determine whether more control is possible?
cybernetic feasibility
. In the autonomy continuum (which shows how five kinds of teams differ in terms of autonomy), the correct sequence, from low team autonomy to high team autonomy, is . a. employee involvement teams, traditional work groups, semi-autonomous work groups, self-managing teams, and self-designing teams b. traditional work groups, employee involvement teams, self-managing teams, semi-autonomous work groups, and self-designing teams c. traditional work groups, employee involvement teams, self-designing teams, and self-managing teams d. traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, and self-designing teams e. employer-mandated teams, traditional work groups, employee involvement teams, project teams, and self- managing teams
d
A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. At its inception, this group was in the stage of team development. a. reforming b. storming c. norming d. forming e. performing
d
A leading coatings and paints manufacturer established a team that resulted in a significant increase in plant availability and a decrease in plant downtime. Previously, the plant had lost considerable time daily because the assembly line had to be cleaned whenever the production schedule called for a different color, etc. to be produced. This team, which was composed of employees from several different departments, exemplifies a(n) . a. multifunctional team b. normative team c. virtual team d. cross-functional team e. ad hoc team
d
How would you respond to the following statement? "Group conflict is always bad." a. Affective conflict is strongly associated with improvements in team performance. b. Both a-conflict and c-conflict are harmful, but b-conflict is not. c. All cognitive conflict is bad, but all affective conflict is beneficial to the group. d. Cognitive conflict is strongly associated with improvements in team performance. e. The statement is correct.
d
In general, is most effective for self-managing and self-directing teams performing complex tasks, while works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system. a. skill-based pay; nonfinancial reward b. gainsharing; nonfinancial reward c. nonfinancial reward; skill-based pay d. skill-based pay; gainsharing e. gainsharing; skill-based pay
d
Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. This group . a. provided advice to the company's functional departments b. controlled all of the major production tasks for manufacturing orthopedic parts c. controlled the design and membership of the team d. had the authority to solve problems related to the correct identification of orthopedic parts e. did all of these
d
Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. This group would be classified as a(n) . a. ad hoc committee b. virtual team c. multifunctional team d. project team e. product-oriented team
d
Which of the following is NOT necessary for stretch goals to effectively motivate teams? a. a high degree of autonomy b. the empowerment to control resources c. structural accommodation d. conflict management training e. the ability to change organizational policies and procedures
d
Which of the following is one of the stages that teams pass through as they develop and grow, rather than decline? a. de-norming b. de-storming c. de-forming d. performing e. reforming
d
____ productivity is a measure of performance that indicates how much of a particular kind of input it takes to produce an output
d. Partial
____ is the process of ensuring that data are reliably and consistently retrievable in a usable format for authorized users, but no one else
d. Protecting information
The three methods of tracing products through a distribution system are paper records, bar codes, and radio frequency identification tags. Which of the following statements about the tracing of products is true?
d. RFID tags are most efficient because they can be read by a radio that has been tuned to a specific frequency.
____ inventories include the basic inputs in a manufacturing process.
d. Raw materials
Which of the following is NOT a kind of cost associated with maintaining an inventory
d. amortization
Which of the following is NOT a criterion on which companies are judged when applying for the Baldrige National Quality Award?
d. competitive advantage
By examining checkout data, supermarkets have learned that people who are buying beer typically also buy a bag of salty snacks. As a result of this finding from ____, supermarkets often place displays of beer near the chips and pretzel aisle.
d. data mining
A(n) ____ is an information system that helps managers understand problems and potential solutions by acquiring and analyzing information with sophisticated models and tools
d. decision support system
A product's quality is determined by its ____.
d. durability, reliability, and serviceability
A company that embroiders t-shirts, uses 15,000 plain t-shirts annually. The optimal order quantity is 500 shirts. The company embroiders approximately 150 shirts daily. Using the ____ calculations, the company knows it should place an order approximately every 3 days.
d. economic order quantity
Quality is typically defined and measured in three ways. They are ____.
d. excellence, value, and conformance to expectations
A system that is designed to manage farm field irrigation and farming pest management decisions, based on 20 years of scientific research and data then advise farmers how much to irrigate and when to check soil temperatures is called a(n) _______.
d. expert system
Just a teaspoon too much or too little of a single ingredient can turn a great cake into a mediocre cake. The ability to know just how much to add, how long to stir, and how the cake should smell when it is cooked is a skill that a long-time baker would have. Through the use of ____, others can capture this specialized knowledge
d. expert systems
Process modification, material/product substitution, and ____ are the three strategies used for waste prevention and reduction.
d. good housekeeping
One of the key assumptions in the service business is that success depends on how well employees deliver their services to customers. However, according to the service-profit chain, success depends on ____.
d. how well employees are treated
The ____ of a maker of cloth dolls would include over 200 yards of fabric, 100 yards of ribbon, a box of 500 wiggle eyes, stuffing, 20 dolls in various stages of completion, and 15 completed dolls.
d. inventory
The lowest degree of processing occurs in ____ operations, where a company orders parts and assembles standardized products before receiving customer orders.
d. make-to-stock
Which of the following is NOT an example of a security problem that may threaten data and data networks?
d. mob flashing
Data clusters ____.
d. occur when three or more database elements occur together in a significant way
____ is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination. a. Reciprocity b. Motivational assertion c. Eutonomy d. Empowerment e. Autonomy
d. Empowerment
38. An international distribution company has a shipping division, a warehouse division, a computer hardware and software distribution center, as well as, a marketing research department, a human resources department, and an accounting department. A salesperson who works in the shipping division is told by the accounting department that he must turn in a weekly expense account. His supervisor in the shipping division wants expense accounts submitted monthly. The salesperson is likely experiencing a problem with ____. a. line authority b. delegation of authority c. centralization d. chain of command e. organizational synergy
d. chain of command
43. The marketing manager of a company that manufactures church furniture has been given the job of increasing corporate profits by 5 percent during the upcoming year. The manager decided to give his assistant the full responsibility and authority for developing a mailing campaign to target churches on the Mississippi Gulf Coast. In other words, the marketing manager has ____. a. implemented feedback controls b. created a staff position c. embraced the matrix organizational philosophy d. delegated the task e. created a win-win relationship
d. delegated the task
Leaders during any disaster need to give their employees a sense that everyone is participating in the relief effort. The Gap gave its employees the authority to transfer their paid time off to some 1,300 employees affected by Hurricane Katrina. The Gap used ____ to allow its employees to gain a feeling of intrinsic motivation. a. standardization b. sequential interdependence c. pooled interdependence d. empowerment e. transactional intradependence
d. empowerment
A table showing the order frequencies as well as the average dollar value of the orders of different segments of a catalog retailer's market would be an example of ____.
d. information
The three types of task interdependence are a. pooled, delegated, and systematic b. delegated, integrated, and combined c. sequential, delegated, and pooled d. reciprocal, pooled, and sequential e. integrated, reciprocal, and synergistic
d. reciprocal, pooled, and sequential
37. Jennifer Lee works in the public relations department of a large pharmaceutical company. It is her job to write speeches for the company's top managers, to issue press and video releases, to host plant tours, and to be involved in community affairs. Lee has ____. a. line authority b. mechanistic authority c. empowerment obligations d. staff authority e. linear power
d. staff authority
Robert Strickland works in the legal department at a large consumer products manufacturer. It is his job to craft warnings on package labels. This is Strickland's ____. a. line function b. boundary-spanning role c. chain of command role d. staff function e. personal empowerment role
d. staff function
A park, recreation, and open space (PROS) cooperative is a recognized association of park, recreation, open space, and related entities united voluntarily. PROS cooperatives conserve the diversity of valued resources and recreation opportunities for the benefit these afford individuals, communities, the economy, and the environment. A PROS cooperative is an example of a ____ organization. a. modular b. boundaryless c. decentralized d. virtual e. mechanistic
d. virtual
By examining checkout data, supermarkets have learned that people who are buying beer typically also buy a bag of salty snacks. As a result of this finding from ____, supermarkets often place displays of beer near the chips and pretzel aisle.
data mining
The Food and Drug Administration (FDA) could use data it has collected from millions of suspected drug-related adverse event reports and other electronic medical information to identify a pattern of adverse drug events in a specific population. This data collected by the FDA would be held in a(n) ____.
data warehouse
An Indian Catholic Cardinal's call for local church leaders to have more power and for papal authority to be distributed to lower levels within the Catholic hierarchy has elicited agreement from other church leaders in India. He also asserted that bishops should not have "to run to Rome for everything" and that canon law should be modified to allow the pope to share his authority. Vithayathil is calling for ____.
decentralization
An Indian cardinal's call for local church leaders to have more power and for papal authority to be distributed to lower levels within the Catholic hierarchy has elicited agreement from other church leaders in India. Cardinal Varkey Vithayathil in a published interview stated that the Indian church has been forced "to depend on the Roman curia for too many matters." He also asserted that bishops should not have "to run to Rome for everything" and that canon law should be modified to allow the pope to share his authority. Vithayathil is calling for ___.
decentralization
A(n) ____ is an information system that helps managers understand problems and potential solutions by acquiring and analyzing information with sophisticated models and tools.
decision support system
The International Gay Rodeo Association (IGRA) began in 1976. By the end of the 1980s, gay rodeos were being held in more than a dozen states, and today there are 24 chapters that have raised millions for charity. But even the IGRA is not exempt from concerns about discrimination. To avoid claims of ____, straights are allowed to participate in all IGRA events.
disparate treatment
An individual's ____ refers to his or her tendency to respond to situations and events in a predetermined manner.
disposition
An individual's _____ refers to his or her tendency to respond to situations and events in a predetermined manner.
disposition
A modem factory in the U.S has 1,200 workers who speak 20 different languages. This factory illustrates _____.
diversity
The CEO of ABC Company forms a top-management team to develop the strategic marketing plan for the organization and selects members who possess different expertise, skills, knowledge, and experience. The team, in this case, has been created with emphasis mainly on _____.
diversity
A(n) ____ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures.
diversity audit
A key difference between affirmative action and diversity is that ____.
diversity has a broader focus
A key difference between affirmative action and diversity is that _____.
diversity has a broader focus, while affirmative action does not
Which of the following diversity practices is a special kind of mentoring?
diversity pairing
Companies in several industries are now waking up to the needs of gays and lesbians. They are not only valuable consumers but also great employees who actually help their employers better understand the market. Companies that have hired gays and lesbians more than likely have ____.
diversity programs
To ensure that sexual harassment laws are followed and not violated, companies should ____.
do all of these
One way that teams can be broadly classified as either . a. functional or departmental b. local or national c. line or staff d. centralized or decentralized e. functional or cross-functional
e
Control is a(n) ____ process
e. continuous, dynamic, and cybernetic
Many organizations rely on teaming as a key to their productivity and credit their use of teams with performance improvements in such areas as efficiency and quality. This statement is another way to illustrate ____.
e. how teamwork can result in total quality management
A company makes only one product. The company is carefully evaluating what it learned in becoming such a success to see if it could use the same strategy to expand internationally. Which perspective of the Balanced Scorecard is this manufacturer emphasizing?
e. innovation and learning perspective
An Indian Catholic Cardinal's call for local church leaders to have more power and for papal authority to be distributed to lower levels within the Catholic hierarchy has elicited agreement from other church leaders in India. He also asserted that bishops should not have "to run to Rome for everything" and that canon law should be modified to allow the pope to share his authority. Vithayathil is calling for ____. a. centralization b. standardization c. top management empowerment d. job specialization e. decentralization
e. decentralization
The Ryerson University Library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and forty-seven full-time library staff. One of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. The Ryerson University Library used ____. a. task aggregation b. job specialization c. job enlargement d. employee specialization e. job rotation
e. job rotation
In terms of the chain of command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates. a. departmental; functional b. centralized; decentralized c. functional; expert d. internal; external e. line; staff
e. line; staff
Because of problems associated with conflicts over schedules, budgets, and available resources (including employees), ____ departmentalization often evolves from a simple form to a more complex form. a. hierarchical b. functional c. customer d. product e. matrix
e. matrix
Commerce Insurance Services has five divisions. They are personal; core commercial; Main Street business; major commercial; and benefits. The company is also departmentalized along product lines. Commerce Insurance Services uses ____ departmentalization. a. boundaryless b. product c. customer d. functional e. matrix
e. matrix
A(n) ____ organization is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication. a. modular b. departmentalized c. standardized d. organic e. mechanistic
e. mechanistic
While ____ emphasizes jobs and their authority relationships, ____ emphasizes the activities through which work gets done in the organization. a. departmentalization; functionalization b. organizational process; organizational structure c. interorganizational process; intraorganizational process d. intraorganizational process; interorganizational process e. organizational structure; organizational process
e. organizational structure; organizational process
Honeywell Inc. reorganized its European operations along customer lines to prepare for a unified European Union. In doing so, it abandoned matrix departmentalization. Why would Honeywell engage in such restructuring? a. to create pools of resources b. to empower its employees c. to better adhere to the management philosophy of staff authority d. to improve its ability to handle complex tasks e. to end conflict between product managers in different parts of its matrix
e. to end conflict between product managers in different parts of its matrix
Outplacement services
employment-counseling services offered to employees who are losing their jobs because of downsizing
Just a teaspoon too much or too little of a single ingredient can turn a great cake into a mediocre cake. The ability to know just how much to add, how long to stir, and how the cake should smell when it is cooked is a skill that a long-time baker would have. Through the use of ____, others can capture this specialized knowledge.
expert systems
A company has built a(n) ____ that will automate its purchasing transactions and other e-commerce activities with its small- to mid-size suppliers. It will provide thousands of the company's suppliers with secure access to critical trading partner information and will facilitate trading partner automation.
extranet
A(n) ____ allows companies to exchange information and conduct transactions by purposefully providing outsiders with direct, Web browser-based access to authorized parts of a company's intranet.
extranet
A job specification summarizes the basic tasks, duties, and responsibilities of a job, and a job description summarizes the qualifications needed to successfully perform the job.
false
A manufacturer of automatic locking devices shipped 20,000 devices to a car manufacturer that was unable to use them because of a design flaw. If the manufacturer of the devices waited until the parts were returned before determining why it created unusable component parts, it would be using ____ control.
feedback
An accident at a U.S. refinery killed two workers. By gathering information about how the men died in order to prevent a recurrence, the company used ____ control.
feedback
A car manufacturer ordered 20,000 window assemblies from a supplier. To make sure the assemblies were made to specifications, the supplier of the window assemblies shipped a sample to the car manufacturer for testing. This is an example of ____ control.
feedforward
Caterpillar announced plans to cut its production of construction equipment due to forecasted increases in steel prices. By discovering the problem with product inputs and letting customers know that its output will fall short, Caterpillar used ____ controls.
feedforward
Novo Nordisk is a European manufacturer of pharmaceuticals. An employee , Rikke NedergaardBischoff, who is a clinical-development scientist, contends that Novo upholds the standards expected of public institutions without the stifling bureaucracy. She says, "There's a great deal of empowerment at Novo Nordisk." Novo Nordisk provides NedergaardBischoff with ____.
feelings of intrinsic motivation
The first company to use new information technology to substantially lower costs or differentiate products or services often gains ____.
first-mover advantage
The management of a popular sporting equipment manufacturer, as a part of their advertising strategy for their latest product, has put together a team to market their product across the country. The team put together for this purpose is called a(n):
formal group
When Ken, the manager of Transporters Inc., put together a new marketing team, he assigned clear roles and responsibilities to all the members of the team and appointed Kyle to lead the team. Kyle is a(n):
formal group
Disadvantages of ____ departmentalization include slower decision making, the development of managers and workers with narrow experience and expertise, and makes it more difficult for cross-departmental coordination.
functional
___ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise.
functional
Which of the following is NOT a characteristic of functional departmentalization?
functional departmentalization produces managers with broader experience and expertise
Which of the following is a method used for compensating employees for team participation and accomplishments?
gainsharing
The _____ is a barrier that prevents women and minorities from advancing to the top jobs in an organization.
glass ceiling
When ProvisionPro, a logistics firm, hired Melissa as its president, it became evident that ProvisionPro does not have a(n) _____ to prevent women from rising to leadership positions.
glass ceiling
Process modification, material/product substitution, and ____ are the three strategies used for waste prevention and reduction.
good housekeeping
The degree to which the members of the group are attracted to membership in the group is known as:
group cohesiveness.
In a leadership group discussion, another common assessment center exercise, a
group of six applicants is given approximately two hours to solve a problem, but no one is put in charge
At the weekly managers meetings, Jamie, the advertising manager, is expected to update the members on the company's future advertising efforts and strategies. In this case, Jamie is expected to conform to his _____.
group role
Team members within a group are generally more fixated on coming to a common, agreeable solution over accurately assessing the problems that the group is facing. This type of faulty group decision making is called _____.
groupthink
Unlike an executive information system, a decision support system (DSS) ____.
helps managers understand problems and potential solutions by acquiring and analyzing information with sophisticated models
Which of the following is NOT an example of a pay-variability decision used to motivate employee performance?
hierarchical pay
Companies that use electronic data interchange, extranets, and the Internet to gain a competitive advantage have experienced ____.
higher productivity
to end conflict between product managers in different parts of its matrix
honey well inc reorganized its european operations along customers lines to prepare for a unified european union. In doing so, it abandoned matrix dep. why would honeywell engage in such restructuring
A military expert describes how the military forces were organized for Operation Desert Storm as pooled interdependence. This means that each branch of the military that took part in the operation ____.
independently contributed to the success of the campaign
A group of workers form a group so that the members can interact with each other socially both on and off the job. This is an example of a(n) _____.
informal group
A table showing the order frequencies as well as the average dollar value of the orders of different segments of a catalog retailer's market would be an example of ____.
information
Which of the following is a potential disadvantage associated with the use of work teams?
initially high employee turnover
A company makes only one product. The company is carefully evaluating what it learned in becoming such a success to see if it could use the same strategy to expand internationally. Which perspective of the Balanced Scorecard is this manufacturer emphasizing?
innovation and learning perspective
An article on public libraries contained the following statement: "The Balanced Scorecard helps organize and run the library according to a specific strategic plan, while demonstrating the library's value to the community as a whole." Standards suggested to use with the ____ area of the Balanced Scorecard include how quickly and effectively a new service can be offered and how the training staff responds to its introduction
innovation and learning perspective
An article on public libraries contained the following statement: "The Balanced Scorecard helps organize and run the library according to a specific strategic plan, while demonstrating the library's value to the community as a whole." When dealing with the ____ area of the Balanced Scorecard, the article advised librarians to ask, "How can the library continue to improve and create value?"
innovation and learning perspective
Which of the following is an example of an objective performance measure?
input/output measures
Environment conscious members of an organization have taken up an initiative to reduce the number of styrofoam cups and paper used by the company. They organize meetings by themselves on weekly basis where they discuss methods of making their company more eco-friendly. The members, in this case, constitute a(n) _____.
interest group
Disparate treatment
international discrimination that occurs when people are purposely not given the same hiring, promotion, or membership opportunities because of their race, color, sex, age, ethnic group, national origin, or religious beliefs
Unstructured interviews
interviews in which interviewers are free to ask the applicants anything they want
A(n) ____ is a private company network that allows employees to easily access, share, and publish information using Internet software
intranet
The chain of command ____.
is described by none of these
the chain of command __.
is described by none of these
According to the resource-based view of information technology, sustainable competitive advantage ____.
is difficult to create or acquire can be created by using information technology to continuously improve and support the core functions of a business differs across firms occurs when information technology adds value
The organizational process ____.
is the collection of activities that transform inputs into outputs that customers value
A ____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.
job analyses
A ____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job
job analysis
A ____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.
job analysis
___ determines the number, kind, and variety of tasks that individual workers perform in doing their jobs
job design
An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in ____.
job enlargement
The United Kingdom issued a new recruitment publication for the nation's Fire Service. The publication lists all of the qualifications needed to become a fire fighter. This recruitment pamphlet is actually a(n) ____.
job specification
B.R.D group of companies has launched a comprehensive diversity initiative that includes frequent diversity retreats for employees, innovative recruitment efforts, employee benefits for domestic partners, and extensive support services focused on race, gender, disability, religion, hobbies, and age. B.R.D uses the _____ paradigm for managing diversity.
learning and effectiveness
The higher the cohesiveness of a group, the higher the _____ in the group.
level of participation
A(n) ____ function is an activity that contributes directly to creating or selling the company's products.
line
A chain of specialty fashion stores has interviewed a sample of its female customers and learned that a customer can be expected to visit the store looking for new merchandise on average every two weeks. The chain of stores was able to set this standard through ____.
listening to customers
Employee turnover
loss of employees who voluntarily choose to leave the company
Dysfunctional turnover
loss of high-performing employees who voluntarily choose to leave a company
A(n) ____ organization is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication.
mechanistic
In a(n) ____ organization, the normal procedure for dealing with any matter lying outside the boundaries of one individual's functional responsibility is to refer it to the point in the system where such responsibility is known to reside, or, failing that, to lay it before one's superior.
mechanistic
When higher management in a(n) ____ organization admits there is a need for better communication, the response is to tether subordinates to their jobs and to appoint newly hired employees who specialize in establishing liaison relationships.
mechanistic
The major drawback to the use of virtual teams is ____.
members must learn to express themselves in new contexts
One of the advantages the Balanced Scorecard has over traditional control processes that rely solely on financial measures is that it ____.
minimizes the chances of suboptimization
Which of the following is NOT an example of a security problem that may threaten data and data networks?
mob flashing
In order to make the most effective contribution to an organization's competitive advantage, managers should strive to achieve a(n) _____ level of cohesiveness in the organization's groups.
moderate
Which of the following kinds of team is defined as a permanent part of the organization's structure?
none of these
A group of workers in a medical examiner's office decided that they would not wear blue jeans to work because such casual wear seemed unprofessional. This informal agreement was made even though the office did not have a dress code. The workers created a(n) ____.
norm
Marriott's top management decided that there was need for a serious effort to "put democracy back in the company" and make employees feel "involved in the success of the company." Employees asked special corporate guests to comment on the good and bad issues of their stay and also to tell what the competition is doing that is better than Marriott. Then the employees acted accordingly. Marriott adopted ____ control.
normative
During which stage of group development does group camaraderie begin to emerge?
norming
Group cohesion tends to be relatively strong at the ____ stage of team development.
norming
A sales manager requires each member of his sales force to make three calls per day on current customers, to call on two potential customers every week, and to sell a minimum of $10,000 worth of merchandise weekly. Which of the following control methods does this indicate the sales manager is using?
objective
matrix
of all types of dep. BLANK dep. requires the highest level of management skill for successful implementation
Roughly 70 percent of all reengineering projects fail because ____.
of how the process affects people in the workplace
unity of command
one of the key assumptions underlying the chain of command is BLANK, which means that workers should report to just one supervisor
In the process of capturing information, ASCII text is generated by ____.
optical character recognition software
A(n) ____ organization is one that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.
organic
The term ____ refers to a work environment where (1) each member is empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves; and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group.
organizational plurality
While __ emphasizes jobs and their authority relationships, ___ emphasizes the activities through which work gets done in the organization.
organizational structure; organizational process
Modular organizations ____.
outsource all but the core business activities that they can perform best
An in-basket exercise is a
paper-and-pencil test in which an applicant is given a manager's in-basket containing memos, phone messages, organizational policies, and other communications normally received by and available to managers
A team has finally matured into a fully-functioning team at the ____ stage of development.
performing
Which of the following is one of the stages that teams pass through as they develop and grow, rather than decline?
performing
Which of the following is NOT one of the four perspectives measured in the Balanced Scorecard approach to control?
policies and procedures perspective
The manager of a sales group has presented the weekly target on the number of sales her group must achieve. For this particular target to be achieved, she decides to reward the members of her group solely based on the number of sales each member makes. The type of task dependency that will exist in this case is _____.
pooled task interdependence
For the purposes of data mining, ____ patterns are just the opposite of association patterns.
predictive
Intranets are ____.
private company networks that allow employees to easily access, share, and publish information using Internet software
Job positioning is a
procedure for advertising job openings within the company to existing employees
Background checks
procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants
Data mining is the ____.
process of discovering unknown patterns and relationships in large amounts of data
Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.
product
Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) cards and e-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ___ departmentalization.
product
Procter & Gamble has divisions for personal and beauty, house and home, health and wellness, baby and family, and pet nutrition and care. These divisions indicate that the company uses ____
product
At their core, companies are ____ systems that combine inputs such as labor, raw materials, capital, and knowledge to produce finished products and other types of output.
production
The goal of an executive information system (EIS) is to ____.
provide accurate, complete, relevant, and timely information to managers
Boeing's operation in Macon, Georgia was named one of the ten best manufacturing plants in North America by IndustryWeek magazine. The company maintains an employee involvement team to track the plant's goals and performance metrics. This team ____.
provides advice to management concerning areas that needed change or improvements
From a legal perspective, there are two kinds of sexual harassment. They are ____.
quid pro quo and hostile work environment
Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?
racial or ethnic discrimination in the workplace
Behavior observation scales (BOSs)
rating scales that frequency with which workers perform specific behaviors that are representative of the job dimensions critical to successful job performance
Pages listing all of the felony crimes perpetrated in a given city during the last decade would be an example of ____.
raw data
Members of research and development teams are required to come up with better or innovative products for their organization. In order to do so, the members in a team need to constantly interact and share information with each other and need to be highly coordinated in order to be most effective. From these observations, it can be concluded that _____ exists within a research and development team.
reciprocal task interdependence
When the work of each group member is completely dependent on the work performed by the other group members but isn't restricted to a particular sequence, it is known as _____.
reciprocal task interdependence
Several extended-stay hotel chains ask guests to hang their towels so they can be reused as a way to help the environment. This request reflects which stage of waste minimization?
recycle and reuse
In recent years, the Air Force Weather Agency (AFWA) has undergone a radical change in how it determines and shares local weather conditions with pilots. Before the local base weather station was responsible for warnings. The quality of this information varied. Now AFWA provides the same high standard of weather information to all pilots. This is an example of ____?
reengineering
LexisNexis realized that its ability to serve new Web-based customers was severely straining its customer service department after thousands of small and midsize law firms representing a huge business opportunity had to wait 48 hours to have their Web accounts activated after signing up. Clearly, LexisNexis needed to revamp its customer sign-up and order-fulfillment processes, which were designed for large law firms and the ordering of hardcover legal tomes. LexisNexis would most likely use ____ to radically change its business practices.
reengineering
Imagine a manufacturer that has a 99 percent error-free production rate and decides it wants 100 percent error-free production. Its management needs to examine ____ to determine if the costs of increased controls outweigh the benefits of error-free production.
regulation costs
A team whose members work face-to-face and have the expertise and experience needed to develop new products is called a(n) _____.
research and development team
To properly secure data and data networks, a manager should use all of the following EXCEPT ____.
roadblocks
When managers see the need to modify the roles of members within an existing group, members of the group are encouraged to take on additional responsibilities. This is called _____.
role making
Which of the following jobs would be most likely to require someone who has high degree of extraversion?
salesperson
Although firewalls can protect personal computers and network services connected to the corporate network, people away from their offices who interact with their company networks via the Internet face a safety risk. Which of the following technologies has proven to be a viable solution to this problem?
secure sockets layer (SSL) encryption
A manager has instructed Ralph and his fellow workers to develop a daily theme such as patience, empathy, and kindness. Each day, the workers are to try to emphasize the theme as they work with customers, suppliers, and each other. What kind of a control system is Ralph's manager using?
self-control
A manager who wants to give his team the highest amount of autonomy should select _____.
self-designing teams
Which of the following types of teams has the authority to change their composition as well as all of their tasks and work methods?
self-designing teams
Which of the following types of teams have the authority to change their composition as well as all of their tasks and work methods?
self-designing teams
Work groups that are empowered to assume responsibility and autonomy to complete identifiable pieces of work for an organization are referred to as:
self-managed work teams.
Zara clothing stores has developed a system that can order new fashions and deliver them to the store in only three weeks. It uses ____ to pass information to the next person in the line of development.
sequential interdependence
An assembly line is an arrangement of workers, machines, and equipment in which the product being assembled passes consecutively from one process to another in a particular order until completed. From this definition of an assembly line, it can be inferred that an assembly line group exemplifies _____.
sequential task interdependence
When a CEO opened the nationwide sales force meeting with a crude sexually explicit joke it was an example of ____.
sexual harassment
An organization that rewards its team members through gainsharing is ____.
sharing the financial value of performance gains
A(n) ____ is a form of matrix departmentalization in which managers in different parts of the matrix negotiate conflicts and resources directly.
simple matrix
When the world's biggest manufacturer of locks looked at its employee composition, it discovered that its workers were either of ages over 50 or under 30. This age difference brought conflicts on important decisions which the company identified as a threat to its growth. _____ was needed to get these two groups to respect each other's work abilities.
social integration
____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.
social integration
Judy is a new member of her organization's research and development team. The weekly appraisal indicated that her output had dropped significantly when compared to her output when she worked individually. This behavior of Judy is called _____.
social loafing
The tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone is known as:
social loafing
Robert Strickland works in the legal department at a large consumer products manufacturer. It is his job to craft warnings on package labels. This is Strickland's ____.
staff function
The objective of the company that manufactures liqueur is to grow its international business. To determine its success, it compares its current export sales to 1998, the first year it had double digit growth in exports. For this company, the 1998 exporting data provide a(n) ____.
standard
Like most large U.S. hospitals, University Health Care System spends an enormous amount on patient supplies. The hospital has more than 15,000 individual products that are purchased on a routine basis. Its purchasing manager instituted a hospital-wide purchasing policy that gave a specific code to each individual item. In other words, the purchasing manager engaged in ____.
standardization
___ is the process of solving problems by consistently applying the same rules, procedures and processes
standardization
In October 2005, Cadbury Schweppes losses caused it to scale back its financial projections for the remainder of the year. These financial projections were ____ for the beverage company.
standards
When developing groups, it is highly unlikely that the members of a group will come to common understandings immediately. There will almost always be disagreements and a conflict of ideas. This stage of group development is called _____.
storming
E-Lab (the "E" stands for experience) has project teams perform field research for its clients. One team had to spend time riding in the back seat of a squad car, accompanying cops on drug raids, as part of research for a new communications device for police departments. Another team studied how people get sick with a cold to create a new over-the-counter cold remedy. Often clients give team members extremely ambitious goals which the team members initially have no idea how to solve. In other words, project teams are given ____.
stretch goals
The ____ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates
structured
Using ____ data mining, the user usually begins by telling the data mining software to look and test for specific patterns and relationships in a data set.
supervised
When Suzanne Pogell wanted to learn to sail, she could not find anyone to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-woman sailing school called Womanship as a sole proprietorship. The male sailors who would not teach her were exhibiting ____.
surface-level diversity
Teams are typically required when ____.
tasks require multiple perspectives
Team rewards that depend on __________ are the key to rewarding team behaviors and efforts.
team performance rather than individual performance
tasks require multiple perspectives
teams are typically required when
Specific ability tests (aptitude tests)
test that measure the extent to which an applicant possesses the particular kind of ability needed to do a job
Cognitive ability tests
tests that measure the extent to which applicants have abilities in perceptual speed, verbal comprehension, numerical aptitude, general reasoning, and spatial aptitude
Work sample tests
tests that require applicants to perform tasks that are actually done on the job
internal motivation
the central concern of the job characteristics model is BLANK
When Billy Ingram founded White Castle, much of the public thought that hamburgers were made from rotten beef and not fit for human consumption. Ingram ground fresh beef in front of customers to prove it was safe and was the first to successfully sell hamburgers to the middle class. Today Ingram is credited as the founder of the fast-food industry. Yet, today White Castle has 330 locations, and McDonald's has 25,000 stores. From this information, you know ____.
the competitive advantage White Castle achieved from being first was not sustainable
One of the disadvantages associated with Internet training is ____.
the cost of equipment and technology
Conscientiousness is ____.
the degree to which someone is organized, hardworking, responsible, and achievement-oriented
Which of the following is the most commonly used paradigm for managing diversity?
the discrimination and fairness paradigm
The basic control process of business begins with ____.
the establishment of clear standards of performance
Compensation
the financial and nonfinancial rewards that organizations give employees in exchange for their work
Organizational plurality is consistent with:
the learning and effectiveness paradigm
A provider of computer technical support that is using the Balanced Scorecard approach to control would look at ____.
the percentage of its employees that have received training during the last year customer defections its cash flow percentage of computer owners that requested support more than five times in a month
Performance appraisal
the process of assessing how well employment are doing their jobs
Human resource management (HRM)
the process of finding, developing, and keeping the right people to form a qualified work force
In the autonomy continuum (which shows how five kinds of teams differ in terms of autonomy), the correct sequence, from low team autonomy to high team autonomy, is ____.
traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, and self-designing teams
In the autonomy continuum, the correct sequence, from low team autonomy to high team autonomy, is:
traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, and self-designing teams.
Adverse impact
unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others
As a result of their structures, matrix organizations automatically violate the principle of ____.
unity of command
One of the key assumptions underlying the chain of command is ____, which means that workers should report to just one supervisor.
unity of command
When a company emphasizes ____ as its quality goal, managers must simultaneously control excellence, price, durability, or other features of a product or service that customers strongly associate with it
value
A park, recreation, and open space (PROS) cooperative is a recognized association of park, recreation, open space, and related entities united voluntarily. PROS cooperatives conserve the diversity of valued resources and recreation opportunities for the benefit these afford individuals, communities, the economy, and the environment. A PROS cooperative is an example of a ____ organization.
virtual
A(n) ____ organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other.
virtual
The composition of a ____ organization is always changing.
virtual
In the automobile industry, three car manufacturers and a variety of suppliers and distributors have formed a network to create economies in production through outsourcing. It is intended for this ____ to cut as much as $3,000 from the costs of producing one car.
virtual organization
Although firewalls can protect personal computers and network services connected to the corporate network, people away from their offices who interact with their company networks via the Internet face a safety risk. Which of the following technologies has proven to be an inexpensive solution to this problem?
virtual private networks
The establishment of ____ is an information security procedure that encrypts Internet data at both ends of the transmission process.
virtual private networks
A(n) ____ is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task.
virtual team
According to the text, which of the following levels produces the greatest minimization of waste?
waste prevention and reduction
accountability
when managers delegate work, three transfers occur. The three transfers are responsibility, authority, and BLANK
centralize authority
where standardization is important, it is appropriate to BLANK
client relationships
which of the following is not one of the core job characteristics in the job characteristics model
a member of the office cleaning crew
which of the following positions most likely performs a staff function
mech. org. work best in stable, unchanging business environments
which of the following statements about mechanistic organizations is true
matrix
with BLANK depar., most employees report to two bosses
Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?
work sample tests
Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?
work samples tests
A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit. The hospital management asked a group of physicians, hospital volunteers, and administrative staff to develop and implement a plan to raise the necessary money. This group of people with complementary skills formed a(n) ____.
work team
According to the text, a(n) ____ is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.
work team
Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcome is uncertain. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others' tasks. Allen-Edmonds is using ____.
work teams
b
Self-managed work teams are characterized by higher costs. True False
staff authority
The right to advise but not command others who are not subordinates.
line authority
The right to command immediate subordinates.
affective conflict
________ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.
line
a BLANK function is an activity that contributes directly to creating or selling the company's products.
A group of machinists in a manufacturing plant who report to the same shop foreman is an example of:
a command group.
Which of the Big Five personality measures has the greatest impact on behavior in organizations?
conscientiousness
Control is a(n) ____ process.
continuous, dynamic, and cybernetic
____ helps companies grow by improving the quality of problem solving and improving marketplace understanding.
Diversity
Once teams have made it to the performing stage, they no longer need fear a decline in performance.
False
One of the disadvantages of project teams is their lack of flexibility.
False
____ is the process of finding, developing, and keeping the right people for the company.
Human resource management
Commission
a compensation system in which employees earn a percentage of each sale they make
Ironically, ____ control may lead to even more pressure for workers to conform to expectations than ____ control.
d. concertive; bureaucratic
The three principles that characterize TQM are continuous improvement, teamwork, and ____.
d. customer focus and satisfaction
Training
developing the skills, experience, and knowledge employees need to perform their jobs or improve their performance
Transaction costs and loss of customer goodwill are both examples of ____.
e. stockout costs
The Ryerson
...
e. Nonfinancial rewards
100. _____ range from vacations to T-shirts, plaques, and coffee mugs and are especially effective when coupled with management recognition, such as awards, certificates, and praise. a. Hourly wages b. Gainsharing c. Piecework pay d. Retained earnings e. Nonfinancial rewards
d. gainsharing
102. In general, _____ works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system. a. piecework pay b. hourly wage c. nonfinancial reward d. gainsharing e. skill-based pay
a chain of command
2. Organizational authority is traditionally characterized by _____. a. chain of command b. empowerment c. behavioral informality d. reengineering e. autonomy
A ____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves. -
360-degree feedback
Which of the following size teams usually provides the best performance?
6 to 9
Forming
A group in great britain has been established to improve the employmet, retention, and promotion prospects of black and ethnic minorities and women in the fire and rescue service, which at present has a largely white, male demographic. At its inception, this group was in the _______ stage of development
NORM
A group of workers in a medical examiner's office informally agreed that they would not wear blue jeans to work because such causal wear seemed unprofessional. The office did not have a dress code. The workers created a(n) _______
customer
A manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses BLANK departmentalization
independently contributed to the success of the campaign
A military expert describes how the military forces were organized for operation desert storm as a pooled interdependence. this means that each branch of the military that took part in the operation BLANK
virtual
A park, recreation, and open space (PROS) cooperative is a recognized association of park, recreation, open space, and related entities united voluntarily. PROS cooperatives conserve the diversity of valued resources and recreation opportunities for the benefit these afford individuals, communities, the economy, and the environment. A PROS cooperative is an example of a BLANK organization.
c
A task force submits its final report on the project that they had been working on before disbanding. At which stage is the group operating? Forming Storming Adjourning Norming Performing
performing
A team has finally matured into a fully functioning team at the _____ stages of development
line
A(n) ____ function is an activity that contributes directly to creating or selling the company's products.
organic
A(n) ____ organization is one that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles, and decentralized authority and horizontal communication based on task knowledge.
virtual
A(n) ____ organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other.
____ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise
A. Functional
Which of the following statements about matrix departmentalization is true?
A. Most employees in an organization that uses matrix departmentalization report to two bosses. B. With matrix departmentalization, there tends to be more cross-functional interaction among employees than in other types of departmentalization. C. With matrix departmentalization, there needs to be significant coordination between functional and project managers. D. The most common matrix combines product and functional departmentalization. ((E.)) All of these statements about matrix departmentalization are true.
Which of the following statements about the organic form of organization design is true?
A. The organic form of organization design is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.
When Marriott decided to improve the quality of service offered to customers, it asked special corporate guests to comment on the good and bad issues of their stay and also to tell what the competition is doing that is better than Marriott. The Marriott acted accordingly. In other words, it used ____.
A. benchmarking
____ allows a trucking company not only to compare its safety performance with other companies but to also adopt those practices found to be superior
A. benchmarking
Companies may determine standards by ____
A. benchmarking other companies
____ control is top-down control in which managers try to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.
A. bureaucratic
An organization should use teams when:
Ample resources are available
decentralization
An Indian Catholic Cardinal's call for local church leaders o have more power and for papal authority to be distributed to lower levels within the Catholic hierarchy has elicited agreement from other church leaders in India. He also asserted that bishops should not have "to run to Rome for everything" and that canon law should be modified to allow the pope to share his authority. Vithayathil is calling for ____.
decentralization
An indian catholic cardinal's call for local church leaders to have more power and for papal authority to be distributed to lower levels within catholic hierarchy has elicited agreement from other church leaders in india. He also asserted that bishops sould not have "to run to rome for everything" and that canon law should be modified to allow the pope to share his authority. Vithayathil is calling for BLANK
job enlargement
An organization that has increased the number of different tasks that a worker perfoRms within one particular job has engaged in BLANK
job enlargement
An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in ____.
Cross Training
An organizational engaged in ______ its work team members is training them in how to do all or most of the jobs performed by the other team members.
____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.
Autonomy
The two basic types of diversity training programs are ____.
Awareness training and skills based diversity training
Which of the following should managers ensure in order to take advantage of the potential for synergy?
Appoint members with complementary skills and knowledge
Create an organizational structure with vertical and horizontal configurations
As a class project, Senora is working with other classmantes to create a company that would market NASCAR memorabilia. Senora's teacher has instructed her to use the traditional approach to createe the organization's structure. What should Senora do?
doing what he is told
As a member of a typical traditional work group, Joshua should expect to be responsible for:
75. Zara clothing stores has developed a system that can order new fashions and deliver them to the store in only three weeks. It uses ____ to pass information to the next person in the line of development. a. standardization b. sequential interdependence c. pooled interdependence d. manager empowerment e. transactional intradependence
B Sequential interdependence is work completed in succession
Kimberly-Clark is subdivided into organizational units called Kimberly-Clark Health Care, which provides products to hospitals, Kimberly-Clark Professional, which sells to businesses, and Kimberly-Clark Consumer, which sells the company's products to customers. From this information, you know that Kimberly-Clark uses ____.
B. Departmentalization
Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.
B. Product
____ ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.
Behavioral observation scales
____ allows a trucking company not only to compare its safety performance with other companies but to also adopt those practices found to be superior.
Benchmarking
job description
Bona fide occupational qualifications would deb most likely included in a(n):
____ control is top-down control in which managers try to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.
Bureaucratic
Which of the following factors is necessary for stretch goals to effectively motivate teams?
Bureaucratic immunity
_____ means that teams no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes.
Bureaucratic immunity
How are organizations using teams to help increase customer satisfaction?
By training teams to meet the needs of specific customers
Elena works in a data processing department for a large credit reporting service and is bored. She spends her days inputting an endless stream of monotonous data into much larger data bases. According to the job characteristics model (JCM), one of the primary reasons for her boredom is ____.
C. a low degree of task identity
____ is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.
C. balance scorecard
Which of the following statements is true of social loafing?
Clearly communicating to group members why each person's contributions are valuable to the group is an effective means by which managers and group members can reduce social loafing.
With _____ conflict, team members disagree because their different experiences and expertise lead them to different views of the problem and solutions.
Cognitive
How would you respond to the following statement? "Group conflict is always bad."
Cognitive conflict is strongly associated with improvements in team performance.
____ is the regulatory process of establishing standards that will achieve organizational goals, comparing actual performance to those standards, and then, if necessary, taking corrective action to restore performance to those standards.
Control
Which of the following statements regarding cohesiveness is true?
Cohesive groups have lower turnover.
____ is the extent to which team members are attracted to a team and motivated to remain with it.
Cohesiveness
How do companies typically fare when they are accused of discrimination and must go to court to defend themselves?
Companies lose, on average, two-thirds of the discrimination cases brought against them.
____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.
Diversity
____ control is associated with autonomous work groups.
Concertive
____ control is a method of gathering information about performance deficiencies as they occur.
Concurrent
____ allow managers and employees to use a Web browser to gain access to customized company information and to complete specialized transactions.
Corporate portals
____ are a hybrid of executive information systems and intranets.
Corporate portals
Which of the following actions can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?
Creating a diversity program
Which of the following statements about team training is true?
Cross-training is less appropriate for teams of highly skilled workers.
____ is a performance assessment in which companies identify which customers are leaving and the rate at which customers are leaving.
Customer defection
An article on public libraries contained the following statement: "The Balanced Scorecard helps organize and run the library according to a specific strategic plan, while demonstrating the library's value to the community as a whole." When dealing with the customer area of the Balanced Scorecard, the article advised librarians to use customer surveys. Why might this be a poor strategy to use?
Customer surveys are typically misleading, skewed to positive feedback.
____ is the extent to which it is possible to implement each step in the control process.
Cybernetic feasibility
Which of the following positions most likely performs a staff function?
D. a member of the cleaning crew
When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____.
D. accountability
____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.
D. autonomy
____ control regulates workers' actions and routines on the job, while ____ control measures the results of their efforts
D. behavior; output
An international distribution company has a shipping division, a warehouse division, a computer hardware and software distribution center, as well as, a marketing research department, a human resources department, and an accounting department. A salesperson who works in the shipping division is told by the accounting department that he must turn in a weekly expense account. His supervisor in the shipping division wants expense accounts submitted monthly. The salesperson is likely experiencing a problem with ____.
D. chain of command
LexisNexis realized that its ability to serve new Web-based customers was severely straining its customer service department after thousands of small and midsize law firms representing a huge business opportunity had to wait 48 hours to have their Web accounts activated after signing up. Clearly, LexisNexis needed to revamp its customer sign-up and order-fulfillment processes, which were designed for large law firms and the ordering of hardcover legal tomes. LexisNexis would most likely use ____ to radically change its business practices.
D. reengineering
Imagine a manufacturer that has a 99 percent error-free production rate and decides it wants 100 percent error-free production. Its management needs to examine ____ to determine if the costs of increased controls outweigh the benefits of error-free production.
D. regulation costs
Robert Strickland works in the legal department at a large consumer products manufacturer. It is his job to craft warnings on package labels. This is Strickland's ____.
D. staff function
The primary disadvantage of geographic departmentalization is ____.
E. duplication of resources
____ do NOT have the authority to make decisions.
Employee involvement teams
____ is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination.
Empowerment
Which of the following statements regarding cohesiveness is true?
Engaging in non-work activities as a team can help build cohesion.
are also called cafeteria benefit plans
Flexible benefit plans:
Which of the following statements is true of group tasks?
For groups with pooled interdependence, managers should determine the appropriate group size primarily from the amount of work to be accomplished.
a
Formal work groups are cross-functional teams composed of members from different departments. True False
Product
Hallmark has four departments. These departments are Flowers and gifts, cards and Ecards,hallmark collectibles, and photo albums and scrapbooks. Hallmark uses BLANK departmentalization.
product
Hallmark has four departments: flowers and gifts, cards and e-cards, Hallmark collectibles, and photo albums and scrapbooks. Hallmark uses _____ departmentalization.
Which of the following questions is deemed acceptable (i.e., "legal") for employers to ask applicants during the selection process?
Have you ever been convicted of a crime?
Which of the following is a consequence of high group cohesiveness?
High emphasis on group goal achievements
a
High levels of cohesiveness can cause group members to be extremely focused on group goal accomplishment even if it may jeopardize organizational performance. True False
by creating problem-solving teams
How are organizations using teams to help increase customer satisfaction?
complex matrix
In a BLANK , managers from different parts of the matrix report to matrix managers who help them sort out problems and conflicts.
mechanistic
In a BLANK organization, the normal procedure for dealing with any matter lying outside the boundaries of one individual's functional responsibility is to refer it to the point in the system where such responsibility is known to reside, or , failing that , to lay it before one's superior.
increasing reciprocal interdependence
In essence, reengineering changes organizations by BLANK
virtual organization
In the automobile industry, three car manufacturers and a variety of suppliers and distributors have formed a network to create economies in production through outsourcing. It is intended for this BLANK to cut as much as $3,000 from the costs of producing one car.
e
Informal groups composed of employees who enjoy one another's company and socialize with one another are called: command groups. virtual teams. interest groups. task forces. friendship groups.
Why is information strategically important for organizations?
Information can be used to obtain first-mover advantage.
Which of the following are included in intranets?
Instant messaging Presence awareness Simultaneous access to files for team members Customizable email accounts
Which of the following statements about intranets is true?
Intranets are Web-based.
staff authority
Jennifer Lee works in the public relations department of a large pharmaceutical company. It is her job to write speeches for the company's top managers, to issue press and video releases, to host plant tours, and to be invovled in community affairs. Lee has BLANK
____ determines the number, kind, and variety of tasks that individual workers perform in their jobs.
Job specialization
____ is characterized by simple, easy-to-learn steps; low variety; and high repetition.
Job specialization
employee boredom
Job specialization can result in ____.
____ help companies meet the legal requirement that their human resource decisions be job-related.
Job specifications, job analyses, and job descriptions
reengineering
LexisNexis realized that its ability to serve new Web-based customers was severely straining its customer service department after thousands of small and midsize law firms representing a huge business opportunity had to wait 48 hours to have their Web accounts activated after signing up. Clearly, LexisNexis needed to revamp its customer sign-up and order-fulfillment processes, which were designed for large law firms and the ordering of hardcover legal tomes. LexisNexis would most likely use BLANK to radically change its business practices.
Standardization
Like most large US hospitals, Uni. Health care system spends an enormous amount of patient supplies. The hospital has more than 15000 individual products that are purchased on a routine basis. Its purchasing manager institiuted a hospital- wide purchasing policy that gave a specific code to each individual item. In other words, the purchasing manager engaged in BLANK
Which of the following statements is true about groups that are smaller in size?
Managers of small work groups obtain a smaller advantage from division of labor.
____ departmentalization is notorious for confusion and conflict between project managers in different areas of the organization.
Matrix
Which of the following statements about mechanistic organizations is true?
Mechanistic organizations work best in stable, unchanging business environments.
outsource all but the core business activities that they can perform best
Modular organizations BLANK
According to ____, the cost of computing will drop by 50 percent as computer-processing power doubles every 18 months.
Moore's law
Which of the following statements about matrix departmentalization is true?
Most employees in an organization that uses matrix departmentalization report to two bosses. With matrix departmentalization, there tends to be more cross-functional interaction among employees than in other types of departmentalization. With matrix departmentalization, there needs to be significant coordination between functional and project managers. The most common matrix combines product and functional departmentalization.
d
Motivation in groups with _____ will be highest when managers reward group members based on individual performance. serial interdependence sequential interdependence progressive interdependance pooled interdependence reciprocal interdependence
____ should be used when it is difficult to create good measures of worker behavior and output and when organizational culture, values, and beliefs are strong.
Normative control
Which of the following statements about employee turnover is true?
One of the best ways to discourage turnover is to link pay directly to performance.
unity of command
One of the key assumptions underlying the chain of command is _____, which means that workers should report to just one supervisor.
Text and pictures that have been digitized cannot be searched or edited like text and pictures found in word processing software. ____ can be used to convert digitized documents into ASCII code that can be edited by word processing software.
Optical character recognition software
____ is the collection of activities that transform inputs into outputs that customer's value.
Organizational process
Which of the following statements about disabilities is true?
People with disabilities have better safety records.
Which of the following is one of the stages that teams pass through as they develop and grow rather than decline?
Performing
_____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.
Personality
What are the four dimensions of surface-level diversity that many managers use to form initial impressions which can sometimes lead to discrimination?
Physical capabilities, gender, race/ethnicity, and age
_____ exists when group members make separate, independent contributions to group performance.
Pooled task interdependence
Product
Procter and Gamble has divisions for personal and beauty, house and home, health and wellness, baby and family, and pets. These divisions indicate that the company uses BLANK dep.
____ is a measure of performance that indicates how many inputs it takes to produce or create an output.
Productivity
Which of the following kinds of teams is always temporary?
Project team
_____ are often used to develop new products, significantly improve existing products, roll out new information systems, or build new factories or offices within a specific time, following which the team members either move on to the next project or return to their functional units.
Project teams
____ is the process of ensuring that data are reliably and consistently retrievable in a usable format for authorized users, but no one else.
Protecting information
____ is the form of sexual harassment in which employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to sexual harassment.
Quid pro quo sexual harassment
The three methods of tracing products through a distribution system are paper records, bar codes, and radio frequency identification tags. Which of the following statements about the tracing of products is true?
RFID tags are most efficient because they can be read by a radio that has been tuned to a specific frequency
Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?
Racial or ethnic discrimination in the workplace
____ occur in data mining when two or more database elements occur together in a significant pattern, with one of the elements preceding the other.
Sequence patterns
_____ exists when group members must perform specific tasks in a predetermined order.
Sequential task interdependence
_____ occurs when people are treated differently because of their gender.
Sex discrimination
Which of the following statements about sexual harassment is true?
Sexual harassment can occur between people of the same sex.
a
Shared rules of conduct that most group members follow are known as group norms. True False
_____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.
Social integration
____ is one of the disadvantages associated with the use of work teams.
Social loafing
____ occurs when workers withhold their efforts and fail to perform their share of the work.
Social loafing
____ is the process of solving problems by consistently applying the same rules, procedures, and processes.
Standardization
____ are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory.
Standards
____ is the ability to change organizational structures, policies, and practices if it helps teams meet their stretch goals.
Structural accommodation
_____ can be best defined as the ability to change organizational structures, policies, and practices if doing so helps teams meet their stretch goals.
Structural accommodation
The ____ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates
Structured
____ interviewing typically leads to much more accurate hiring decisions (i.e., correctly predicting which job applicants will perform better, and therefore should be hired).
Structured
____ occurs when performance improvement is attained in one part of an organization but only at the expense of decreased performance in another part.
Suboptimization
____ describes the average level of ability, experience, personality, or any other factor on a team.
Team level
Which of the following is the most commonly used paradigm for managing diversity?
The discrimination and fairness paradigm
self designing teams
The highest level of team autonomy is found in:
delegated the task
The marketing manager of a company that manufactures church furniture has been given the job of increasing corporate profits by five percent during the upcoming year. The manager decided to give his assistant the full responsibility and authority for developing a mailing campaign to target churches on the Mississippi Gulf Coast. In other words, the marketing manager has ____.
job rotation
The ryerson uni. library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and 47 full time lib. staff. One of the tools used in the organization development of the lib was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. the ryerson uni library used BLANK
b
The tendency of individuals to put in extra effort when they work in groups than when they work alone is called social loafing. True False
reciprocal, pooled, sequential
The three types of task interdependence are
job specification
The united kingdom issues a new recruitment publication for the nation's fire service. The publication is entitled Start a New Life--Save Someone Else's and lists all of the qualifications needed to become a fire fighter. This recruitment pamphlet is actually a(n): _________
Which of the following statements is true of virtual teams?
They are often temporary teams that are set up to accomplish a specific task.
Identify the statement that is true about virtual teams.
They typically require smaller time commitment than traditional teams do.
Training provides opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.
True
Virtual teams are often, but not necessarily, temporary teams that are set up to accomplish a specific task.
True
When compared to men, women are more likely to choose jobs or careers that give them a greater sense of accomplishment, more control over their work schedules, and easier movement in and out of the workplace.
True
_____ are best defined as groups of geographically and/or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.
Virtual teams
employment benefits
What is a method of rewarding employees that includes virtually any kind of compensations other than wages or salaries?
d
When developing groups, it is highly unlikely that the members of a group will come to common understandings immediately. There will almost always be disagreements and a conflict of ideas. This stage of group development is called _____. forming norming performing storming adjourning
Which of the following statements regarding downsizing is true?
When downsizing, outplacement programs can help the company maintain a positive image in the community.
Which of the following statements is true of group cohesiveness?
When group cohesiveness is low, group members do not find their group particularly appealing and have little desire to retain their group membership.
mechanistic
When higher management in a BLANK organization admits there is a need for better com., the response is to tether subordinates to their jobs and to appoint newly hired employees who specialize in establishing liaison relationships
Which of the following is an external recruiting method?
advertising
Which of the following is a method managers can use to achieve control in their organizations?
bureaucratic self-control concertive normative
The three types of task interdependence are
d. reciprocal, pooled, and sequential
The composition of a ____ organization is always changing. a. modular b. boundaryless c. decentralized d. virtual e. mechanistic
d. virtual
Job specialization can result in ____.
employee boredom
Control is a cybernetic process because it ____.
has a feedback loop
Which of the following questions is deemed acceptable (i.e., "legal") for employers to ask applicants during the selection process?
have you ever been convicted of a crime?
Which of the following is an internal recruiting method?
job posting
Commerce Insurance Services has five divisions. They are personal; core commercial; Main Street business; major commercial; and benefits. The company is also departmentalized along product lines. Commerce Insurance Services uses ____ departmentalization.
matrix
According to an electronics CEO, the first requirement of management is that it should make the fullest use of the capacities of its members. Thus any individual's job should be as little defined as possible so that it would 'shape itself' to the person's special abilities and initiative. This electronics company more than likely had a(n) ____ organization.
organic
chain of command
organizational authority is traditionally characterized by BLANK
Normative controls should be used when ____.
organizational culture, values, and beliefs are strong
Which of the following provides employment counseling services for employees faced with downsizing?
outplacement centers
Refer to Domino's. One new pay method Domino's implemented to combat its problems is a store-profitability bonus. On average, the store-profitability bonuses add 30 percent, or about $10,000, to the $32,000 base pay for the managers of Domino's stores that perform well. These bonuses are a form of ____.
profit sharing
Early retirement incentive programs (ERIPs)
programs that offer financial benefits to employees to encourage them to retire early
The ____ is created to complete specific, one-time projects or tasks within a limited time.
project team
Which of the following kinds of team is always temporary?
project team
For a self-managed team to be most effective a manager must:
provide training in the required fields to all the team members.
____ is the process of gathering information about job applicants to decide who should be offered a job.
selection
Teams are typically required when:
tasks require multiple perspectives.
Sharron Grant-Burton was a marketing director for Covenant Care, owner of skilled-nursing and assisted-living facilities. During a discussion of the fairness of the company's bonus structure with other marketing directors, Grant-Burton said she did not receive a bonus because her executive director "did not believe in them." Several days later, Grant-Burton was fired and told she had been terminated for a number of unspecified reasons, including her comments about bonuses. This is an example of a ____.
wrongful discharge
Which of the following statements is true regarding discrimination based on sex?
Although progress is being made, sex discrimination continues to operate via the glass ceiling at higher levels in organizations.
Which of the following statements is true regarding the access and legitimacy paradigm?
It strives to create a demographically diverse work force that attracts a broader customer base.
