mgmt exam 4 (ch 18, 19, 20)

CHAPTER 19

BELOW

CHAPTER 20

BELOW

Which of the following describes goal-setting theory?

Difficult, not easy, goals make employees want to work harder.

Which of the following statements best describes David McClelland's acquired needs theory?

Individuals are driven or motivated by three needs: the need for affiliation, the need for power, and the need for achievement.

All of the following describe Maslow's hierarchy of needs theory except:

Individuals are motivated by existence, relatedness, and growth needs.

Which of the following statements is true of Douglas McGregor's Theory X and Theory Y?

Managers who conform to Theory X believe that employees are principally motivated by extrinsic rewards.

Which of the following does not describe the theory of operant conditioning?

Successful organizations build employee excitement by focusing on negative reinforcement.

Which of the following statements is true?

Verbal communication includes listening, reading, and writing.

Ryan is a technical expert from whom the employees in an organization often seek suggestions when they face any technical issues at work. The network thus formed is an example of a(n) _____ network.

advice

Kevin, a top manager in an organization, often socializes and maintains warm relationships with his employees. He tends to be more concerned about his team members rather than their performance. He tries to avoid confrontations and negative feedback in an attempt to be liked by everyone. Based on David McClelland's acquired needs theory, it can be inferred that Kevin is an example of a(n) _____ manager.

affiliation-oriented

___________accounts for how easily a person can reach all other people in the network through his or her direct and indirect ties.

closeness centrality

Kim, Jake, and Maria are team leaders who work for an organization's HR department. Their teams coordinate during the recruitment and selection process. Kim's team selects candidates' profiles from job portals. Jake's team talks to the selected candidates for initial screening. Maria's team conducts the interviews. Finally, James, the HR manager, decides whether the candidate can be given the offer or not. This scenario is an example of a(n) _____ network in an organization.

communication

All of the following are dimensions of brokerage except:

decreasing the broker's or connector's visibility throughout the organization.

According to David Krackhardt, the components of strong ties include all except:

different networks

The amount of control an individual attempts to exercise in communication situations is called:

directness

The _____ theory holds that people will compare their circumstances with those of similar others and that this behavior motivates them to seek fairness in the way they are rewarded for performance.

equity

Written communication should be used for:

following up to convey understanding or agreement.

Communication that occurs in one-on-one or small group settings is called:

interpersonal communication

John and Mike work as human resource executives in an organization. While listening to presentations, John consciously tries to focus on what the speaker is saying and tends to listen to important information without performing other tasks. Mike refrains from making any responses when someone else is talking. Based on this description, it can be inferred that:

john is an attentive listener

_______ refer(s) to the desire, stimulus, or incentive to pursue a particular course of action.

motivation

_____ provide individuals with opportunities to learn and develop professional relationships outside work.

networking clubs

______ is the act of rewarding a desired behavior.

positive reinforcement

To fulfill employees' drive to acquire, managers should:

provide competetive salary and benefits

Which of the following is an example of an extrinsic reward?

recognition

In supportive communication, reflecting involves:

reiterating the main points

_____ refer(s) to the value that an individual can derive from his or her contacts.

social capital

_____refers to connections between people close to one another, due to having an office nearby or sharing work or private space.

spatial proximity

_______refer(s) to the existence of a gap between two individuals that provides access to nonredundant contacts.

structural holes

Which of the following should be avoided in cross-cultural communication?

telling jokes

Of the three elements of communication, logos refers to:

the facts that need to be conveyed

Which of the following is not a dimension of communication style?

the target of the communication

According to Mark Granovetter, individuals obtain their most valuable information, such as job leads, through their:

weak ties

Studies of communication styles and approaches of men and women reveal that:

women tend to pay less attention to power dynamics in their communication.