MGMT
integrity based ethics programs involve___________.
A set of guiding principles
Liz, a new manager at a company, has been asked to focus on the competitive environment of the organization. Which of the following is a factor Liz should focus on?
Buyers
having the strength and persistence to act in accordance withs ones ethics despite the challenges is referred to as moral_____.
Character
A commonempathy complaint about leaders, especially those who are newly appointed, is that the lack
Empathy
Which of the following responsibilities of business did pork producers Smithfield Foods take on by discontinuing the practice of confining sows in gestation crates, during pregnancy, conforming to external expectations though not legally required.
Ethical Responsibility
Efficiency is farm more important than effectiveness in todays competitive environment t/f
FALSE
The goal of diversification is to thoroughly understand the "best practices" of other firms
FALSE
the first stage of decision-making process require the decision maker to generate alternatives T/F
FALSE
opperation planning is done by _____ managers
Front line managers
________ skills influence a managers ability to work well with others.
Interpersonal
Which of the following statements about the Sarbanes-Oxley Act is true?
It requires strict adherence to accounting rules.
the immediate environment surrounding a firm is known as
Macro environment
which of the following steps in the formal planning process helps managers know if their plan is working?
Monitor and control
____ is the conscious, systematic process of making decisions about goals and activities that an individual, group, work unit, or organization will pursue in the future.
Planning p
Refers to a narrative that describes a particular set of future conditions for a business.
Scenario
which of the following fundamental drivers of success has jessica achieved by ensuring that every customer has a salesperson to advise her while choosing clothes?
Service
__________ trends regarding how people think and behave have major implications for management of the labor force, corporate social actions, and strategic decisions about products and markets.
Societal
To be effective, goals should have certain qualities, which can be easily remembered with the acronym SMART.
Specific, measurable, attainable, relevant, time-bound
_______ allows people to live and work in ways that can be maintained over the long term without depleting or harming the environment and economic resources
Sustainability
Companies that want to grow should focus on domestic markets rather than on competing internationally.
TRUE
Firms that develop strategies that do not include technological advances run the risk of becoming obsolescent.
TRUE
One potential advantage of using a group for decision making is that people are likely committed to the decision
TRUE
Risk exists when the probability of an action being successful is less than 100% and losses may occur.
TRUE
Stakeholders are groups and individuals who affect and are affected by the achievement of an organizations mission, goals, and strategies T/F
TRUE
T/F one of the ongoing challenges that characterize the current business landscape is globalization.
TRUE
Tactical plans contain a medium level of detail
TRUE
benchmarking means identifying the best-in-class performance by a company in a given area then comparing one's processes to theirs.
TRUE
in brainstorming, group members generate as many ideas about a problem as they can while simutaniously critiquing them. T/F
TRUE
inputs are the good and services organizations take in and use to create products or services.
TRUE
managers often avoid taking action when faced with challenges T/F
TRUE
organizations are open systems that affect and are affected by their external environments
TRUE
some people have unconscious biases that favor themselves and their own group
TRUE
Which of the following is one of the three essential categories of skills that managers need?
Technical skills
April, a manager in a call center, encourages her employees to solve customers problems without her approval of the particular situation. In this case, april is trying to empower her employees.T/F
True
Utilitarianism directly seeks the greatest good for the greatest number of people t/f
True
a firms competitive environment includes new entrants, substitutes, and rivals. T/F
True
an organizations mission statement describes the organizations basic purpose. t/f
True
planning provides individuals and work units with a clear map that is right t/f
True
Ashleigh works as a receptionist for a law firm. Some of the lawyers have asked her to tell callers that they are in court when in fact they are playing golf. She wanted to quit the job because she hated to lie to people and believes that all people should uphold certain values that society needs to function. Which of the following best describes the ethical system used by Ashleigh to make the decision?
Universalism
_____ is the ethical system stating that all people should upload certain values the society needs to function
Universalism
Assume the meeting ending with employees deciding that none of them will report or do anything about any possible unethical behavior. Walt, an employee, who was a present in the meeting, reports the issue to his manager who was not present in the meeting. Which of the following best describes the action taken by walt?
Whistleblowing
When a brand advertises its products as being superior to that of its competitors, it is demonstrating
competitive agression
Cassandra's behavior is typically guided by what she thinks would be acceptable to her parents. According to Kohlberg, which of the following stages of moral development does Cassandra's behavior exemplify?
conventional stage
Compliance-based ethics programs are typically designed by____.
corporate counsel
The set of important assumptions about an organization and its goals and practices that members of the company share is called organization ____
culture
__ occurs when a firm invests in different types of businesses or products when it expands geographically to reduce its dependence on a single market or technology
diversification
environmental _____ refers to the degree of discontinuous change that occurs within the industry
dynamism
____ considers acceptable behavior to be that which maximizes benefits for the individual
egoism
which of the following is a danger sign that organizations may be allowing or even encouraging unethical behavior?
failure to establish a written code of conduct
The strategic management process begins with the analysis of internalsirength and weaknesses
false
cost competitiveness simply means pricing products lower than all competitors products
false
t/f being a whistleblower is typically a straightforward and painless job
false
lower level managers who supervise the operational activities of an organization are known as:
front line managers
Once a problem is identified and properly diagnosed, the next stage in the decision making process involves
generating alternative solutions
Scenario A. Mensfield is a longstanding men's clothing line manufacturer. The company has been operating for the past decade and is well known. When interviewed by a local newspaper who asked her what her secret of success was, the CEO, Jessica, stated that she made sure that she always introduced new styles of clothing lines to suit the changes in the market and stay a step ahead from her competitors. She offers the best to her customers by using the best fabric that she can get. Jessica also stated that the salespersons cater to every customer individually and help them with purchasing what suits them best. She said that Mensfield also has its own exclusive website which can be accessed anywhere in the world and that customers get their order in 36 hours no matter where they are. In addition to all this, Jessica is personally responsible for keeping in touch with the suppliers and managing and acquiring new business deals for the company. Which of the following success drivers of performance is Jessica using by constantly changing and introducing new styled clothing lines to match the changing trends in the market and staying a step ahead of competitors?
innovation?
listening to employee suggestions, gaining support for organizational objectives and fostering an atmosphere of teamwork are all considered:
interpersonal and communication skills
which of the following skills is jessica showing by talking with the person interviewing her for the local newspaper.
interpersonal skills
Using bribery as a business tactic may result in fines for U.S. firms. Which of the following types of environmental forces at work does this reflect?
legal
within the pyramid of global corporate social responsibility and performance, doing what is required by global stakeholders is categorized as a(n) _______ responsibility
legal
____ requires searching thoroughly for a complete range of alternatives, carefully assessing each alternative, comparing one to another, then choosing the very best.
maximizing
to behave ethically, an individual will require:
moral character
important, difficult decisions that require creative approaches tend to be:
nonprogrammed decisions
organizations are _______ systems, which means that they are affected by and in turn affect their external environment
open
The process of identifying the specific procedures required at lower levels of an organization is known as
operational planning
Making a decision by accepting the first option that is minimally acceptable or adequate is referred to as____.
optimizing
Home Depot supports Habitat for Humanity, a nonprofit that builds affordable housing for those struggling with poverty, housing, or homelessness. Donation to such an organization is an example of _____ responsibility.
philanthropic
Which of the following is one of the four fundamental traditional management functions
planning
____ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.
planning
_____ is a philosophy that bases ethical behavior on the opinions and behaviors of relevant other people
relativism
who is responsible for an organizations strategic plan?
senior executives
Goodwill stemming from social relationships is called
social capital
From scenario A, it can be understood that jessica is an example of a(n)
strategic manager
The level of planning that involves the least amount of details is: A. operational planning. B. contingency planning. C. tactical planning. D. strategic planning. E. visionary planning.
strategic planning
The three levels of planning are:
strategic, tactical, operational
______ are fixed cost buyers face if they change suppliers.
switching costs
Which of the following is true of whistle blowing?
the sarbanes-oxley act prohibits whistleblowing
Ethics is the system of rules that governs the ordering of values.
true
Family leave, flexible working hours, and child care assistance have been introduced as a result of the evolving societal trends.
true
T/F when satisficing, individuals compare their choices against their goals, not against other options.
true
contingency plans might be called "what if"
true
Discounting the future refers to:
valuing short term benefits more heavily than long-term benefits
Which of the following statements about unethical corporate behavior is true?
when corporations behave unethically, the rank-and-file employees and invester suffer the more than top executives.