MGMT

integrity based ethics programs involve___________.

A set of guiding principles

Liz, a new manager at a company, has been asked to focus on the competitive environment of the organization. Which of the following is a factor Liz should focus on?

Buyers

having the strength and persistence to act in accordance withs ones ethics despite the challenges is referred to as moral_____.

Character

A commonempathy complaint about leaders, especially those who are newly appointed, is that the lack

Empathy

Which of the following responsibilities of business did pork producers Smithfield Foods take on by discontinuing the practice of confining sows in gestation crates, during pregnancy, conforming to external expectations though not legally required.

Ethical Responsibility

Efficiency is farm more important than effectiveness in todays competitive environment t/f

FALSE

The goal of diversification is to thoroughly understand the "best practices" of other firms

FALSE

the first stage of decision-making process require the decision maker to generate alternatives T/F

FALSE

opperation planning is done by _____ managers

Front line managers

________ skills influence a managers ability to work well with others.

Interpersonal

Which of the following statements about the Sarbanes-Oxley Act is true?

It requires strict adherence to accounting rules.

the immediate environment surrounding a firm is known as

Macro environment

which of the following steps in the formal planning process helps managers know if their plan is working?

Monitor and control

____ is the conscious, systematic process of making decisions about goals and activities that an individual, group, work unit, or organization will pursue in the future.

Planning p

Refers to a narrative that describes a particular set of future conditions for a business.

Scenario

which of the following fundamental drivers of success has jessica achieved by ensuring that every customer has a salesperson to advise her while choosing clothes?

Service

__________ trends regarding how people think and behave have major implications for management of the labor force, corporate social actions, and strategic decisions about products and markets.

Societal

To be effective, goals should have certain qualities, which can be easily remembered with the acronym SMART.

Specific, measurable, attainable, relevant, time-bound

_______ allows people to live and work in ways that can be maintained over the long term without depleting or harming the environment and economic resources

Sustainability

Companies that want to grow should focus on domestic markets rather than on competing internationally.

TRUE

Firms that develop strategies that do not include technological advances run the risk of becoming obsolescent.

TRUE

One potential advantage of using a group for decision making is that people are likely committed to the decision

TRUE

Risk exists when the probability of an action being successful is less than 100% and losses may occur.

TRUE

Stakeholders are groups and individuals who affect and are affected by the achievement of an organizations mission, goals, and strategies T/F

TRUE

T/F one of the ongoing challenges that characterize the current business landscape is globalization.

TRUE

Tactical plans contain a medium level of detail

TRUE

benchmarking means identifying the best-in-class performance by a company in a given area then comparing one's processes to theirs.

TRUE

in brainstorming, group members generate as many ideas about a problem as they can while simutaniously critiquing them. T/F

TRUE

inputs are the good and services organizations take in and use to create products or services.

TRUE

managers often avoid taking action when faced with challenges T/F

TRUE

organizations are open systems that affect and are affected by their external environments

TRUE

some people have unconscious biases that favor themselves and their own group

TRUE

Which of the following is one of the three essential categories of skills that managers need?

Technical skills

April, a manager in a call center, encourages her employees to solve customers problems without her approval of the particular situation. In this case, april is trying to empower her employees.T/F

True

Utilitarianism directly seeks the greatest good for the greatest number of people t/f

True

a firms competitive environment includes new entrants, substitutes, and rivals. T/F

True

an organizations mission statement describes the organizations basic purpose. t/f

True

planning provides individuals and work units with a clear map that is right t/f

True

Ashleigh works as a receptionist for a law firm. Some of the lawyers have asked her to tell callers that they are in court when in fact they are playing golf. She wanted to quit the job because she hated to lie to people and believes that all people should uphold certain values that society needs to function. Which of the following best describes the ethical system used by Ashleigh to make the decision?

Universalism

_____ is the ethical system stating that all people should upload certain values the society needs to function

Universalism

Assume the meeting ending with employees deciding that none of them will report or do anything about any possible unethical behavior. Walt, an employee, who was a present in the meeting, reports the issue to his manager who was not present in the meeting. Which of the following best describes the action taken by walt?

Whistleblowing

When a brand advertises its products as being superior to that of its competitors, it is demonstrating

competitive agression

Cassandra's behavior is typically guided by what she thinks would be acceptable to her parents. According to Kohlberg, which of the following stages of moral development does Cassandra's behavior exemplify?

conventional stage

Compliance-based ethics programs are typically designed by____.

corporate counsel

The set of important assumptions about an organization and its goals and practices that members of the company share is called organization ____

culture

__ occurs when a firm invests in different types of businesses or products when it expands geographically to reduce its dependence on a single market or technology

diversification

environmental _____ refers to the degree of discontinuous change that occurs within the industry

dynamism

____ considers acceptable behavior to be that which maximizes benefits for the individual

egoism

which of the following is a danger sign that organizations may be allowing or even encouraging unethical behavior?

failure to establish a written code of conduct

The strategic management process begins with the analysis of internalsirength and weaknesses

false

cost competitiveness simply means pricing products lower than all competitors products

false

t/f being a whistleblower is typically a straightforward and painless job

false

lower level managers who supervise the operational activities of an organization are known as:

front line managers

Once a problem is identified and properly diagnosed, the next stage in the decision making process involves

generating alternative solutions

Scenario A. Mensfield is a longstanding men's clothing line manufacturer. The company has been operating for the past decade and is well known. When interviewed by a local newspaper who asked her what her secret of success was, the CEO, Jessica, stated that she made sure that she always introduced new styles of clothing lines to suit the changes in the market and stay a step ahead from her competitors. She offers the best to her customers by using the best fabric that she can get. Jessica also stated that the salespersons cater to every customer individually and help them with purchasing what suits them best. She said that Mensfield also has its own exclusive website which can be accessed anywhere in the world and that customers get their order in 36 hours no matter where they are. In addition to all this, Jessica is personally responsible for keeping in touch with the suppliers and managing and acquiring new business deals for the company. Which of the following success drivers of performance is Jessica using by constantly changing and introducing new styled clothing lines to match the changing trends in the market and staying a step ahead of competitors?

innovation?

listening to employee suggestions, gaining support for organizational objectives and fostering an atmosphere of teamwork are all considered:

interpersonal and communication skills

which of the following skills is jessica showing by talking with the person interviewing her for the local newspaper.

interpersonal skills

Using bribery as a business tactic may result in fines for U.S. firms. Which of the following types of environmental forces at work does this reflect?

legal

within the pyramid of global corporate social responsibility and performance, doing what is required by global stakeholders is categorized as a(n) _______ responsibility

legal

____ requires searching thoroughly for a complete range of alternatives, carefully assessing each alternative, comparing one to another, then choosing the very best.

maximizing

to behave ethically, an individual will require:

moral character

important, difficult decisions that require creative approaches tend to be:

nonprogrammed decisions

organizations are _______ systems, which means that they are affected by and in turn affect their external environment

open

The process of identifying the specific procedures required at lower levels of an organization is known as

operational planning

Making a decision by accepting the first option that is minimally acceptable or adequate is referred to as____.

optimizing

Home Depot supports Habitat for Humanity, a nonprofit that builds affordable housing for those struggling with poverty, housing, or homelessness. Donation to such an organization is an example of _____ responsibility.

philanthropic

Which of the following is one of the four fundamental traditional management functions

planning

____ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

planning

_____ is a philosophy that bases ethical behavior on the opinions and behaviors of relevant other people

relativism

who is responsible for an organizations strategic plan?

senior executives

Goodwill stemming from social relationships is called

social capital

From scenario A, it can be understood that jessica is an example of a(n)

strategic manager

The level of planning that involves the least amount of details is: A. operational planning. B. contingency planning. C. tactical planning. D. strategic planning. E. visionary planning.

strategic planning

The three levels of planning are:

strategic, tactical, operational

______ are fixed cost buyers face if they change suppliers.

switching costs

Which of the following is true of whistle blowing?

the sarbanes-oxley act prohibits whistleblowing

Ethics is the system of rules that governs the ordering of values.

true

Family leave, flexible working hours, and child care assistance have been introduced as a result of the evolving societal trends.

true

T/F when satisficing, individuals compare their choices against their goals, not against other options.

true

contingency plans might be called "what if"

true

Discounting the future refers to:

valuing short term benefits more heavily than long-term benefits

Which of the following statements about unethical corporate behavior is true?

when corporations behave unethically, the rank-and-file employees and invester suffer the more than top executives.