MGMT midterm 1

Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy? a. Administrative principles approach b. Bureaucratic approach c. Scientific management approach d. Humanistic approach e. Behavioral sciences approach

a. Administrative principles approach

_____ are most important at the top management level. a. Conceptual skills b. Human skills c. Technical skills d. Project skills e. All of these

a. Conceptual skills

Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function? a. Controlling b. Leading c. Organizing d. Planning e. Delegating

a. Controlling

Which of these employee behaviors matches with the postconventional level of personal moral development? a. Empowered employees, full participation b. Task accomplishment c. Act in own interest d. Work group collaboration e. Autocratic management

a. Empowered employees, full participation

Which of the following is the first stage of team development? a. Forming b. Storming c. Norming d. Performing e. Reforming

a. Forming

Which of the following skill is the manager's ability to work with and through other people and to work effectively as a group member? a. Human b. Conceptual c. Technical d. Intellectual e. Planning

a. Human

Which of these is a major criticism of scientific management? a. It ignored the social context of work. b. It ignored the impact of compensation on performance. c. It overemphasized individual differences. d. It overemphasized the intelligence of workers. e. It emphasized the social context of work.

a. It ignored the social context of work.

Which of these is the use of influence to motivate employees to achieve organizational goals? a. Leading b. Controlling c. Organizing d. Planning e. Staffing

a. Leading

Which of the following illustrates how managers in partnering organizations shift from an adversarial orientation to a partnership orientation? a. Moving from limiting feedback and information to using e-business links to share information and conduct digital transactions. b. Moving from equity and fair dealing to focusing on price and efficiency. c. Moving from an attitude of trust to one of suspicion and competition. d. Moving from involvement in partner's product design to providing an up-front investment only. e. Moving from business assistance to utilization of contracts with partner organization.

a. Moving from limiting feedback and information to using e-business links to share information and conduct digital transactions.

Which of the following roles involve bargaining with others to meet the unit or departmental goals? a. Negotiator b. Resource allocator c. Figurehead d. Monitor e. Leader

a. Negotiator

_____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization. a. Organizational environment b. Internal environment c. Task environment d. General environment e. Technological environment

a. Organizational environment

In what stage of personal moral development is a person mostly concerned with external rewards and personal consequences of an action? a. Preconventional b. Conventional c. Principled d. Discretionary e. None of these

a. Preconventional

Which of the following behaviors is consistent with the socioemotional role? a. Reduce tension b. Give opinions c. Seek information d. Summarize e. Energize

a. Reduce tension

Which of the following statements is true? a. Self-managed teams are empowered with decision-making authority. b. Self-managed teams still rely heavily on their manager. c. Self-managed teams have little access to resources. d. Self-managed teams will eventually develop into problem-solving teams. e. None of these

a. Self-managed teams are empowered with decision-making authority.

_____ forces refer to those aspects of a culture that guide and influence relationships among people. a. Social b. Political c. Economic d. Technological e. Legal

a. Social

This technique allows organizations to get information about the expectations, needs, importance, and relative power of the people who have an interest in the organization or are impacted by it. a. Stakeholder mapping b. Stakeholder partitioning c. Unification theory d. Shareholder scrutiny e. Collaborator analysis

a. Stakeholder mapping

Sharon is a manager at Softest Tissue Corporation. She is faced with an interesting problem. One of her employees has been cheating the company out of expense money. Sharon must decide whether or not to fire this employee. In this role, Sharon is acting as: a. a moral agent. b. an ethical theorist. c. a symbolic leader. d. an authoritarian leader. e. an obstructive manager.

a. a moral agent.

The _____ leadership style matches with the preconventional level of personal moral development. a. autocratic b. team oriented c. servant leadership d. guiding/encouraging e. transforming

a. autocratic

Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his: a. conceptual skills. b. technical skills. c. human skills. d. controlling skills. e. interpersonal skills.

a. conceptual skills.

The degree to which an organization achieves a stated goal refers to: a. effectiveness. b. synergy. c. conceptual skill. d. efficiency. e. human skill.

a. effectiveness

The adaptability culture emerges in an environment that requires _____ response and _____ decision making. a. fast; high-risk b. fast; low-risk c. slow; high-risk d. slow; low-risk e. regulated; low-risk

a. fast; high-risk

Calvin Strine is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n): a. first-line manager. b. middle manager. c. top manager. d. consultant. e. operative.

a. first-line manager.

Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called: a. free riding. b. reduced commitment. c. power realignment. d. the costs of coordination. e. self-directed team.

a. free riding.

The _____ emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace as well as social interactions and group processes. a. humanistic perspective b. classical perspective c. scientific management d. bureaucratic organizations e. contingency perspective

a. humanistic perspective

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing: a. natural resources. b. economic resources. c. financial resources. d. human resources. e. technology resources.

a. natural resources.

A social entity that is goal directed and deliberately structured is referred to as a(n): a. organization. b. management. c. employee. d. student. e. task.

a. organization.

Statements that define fundamental values and reference organizational responsibilities, products and employees are often called _____. a. principle-based b. policy-based c. ethically-based d. codified e. codes of organizational integrity

a. principle-based

The individual performer is a _____; whereas, the manager has to be a(n) _____. a. specialist; generalist b. "leader"; doer c. generalist; specialist d. producer; expert e. communicator; operator

a. specialist; generalist

Wyatt has recently been appointed by his boss to a group that includes members from multiple departments. The purpose of this group is to solve customer support issues. Wyatt's group can best be defined as a _____. a. task force b. global team c. focus group d. virtual team e. self-directed team

a. task force

One of the important ideas in the text's definition of management is: a. the management functions of planning, organizing, leading, and controlling. b. the attainment of societal goals. c. effectiveness is more important than efficiency. d. management is unique to for-profit organizations. e. efficiency is more important than effectiveness.

a. the management functions of planning, organizing, leading, and controlling.

Disk Replacement Services has just completed a procedure manual to handle employee grievances. One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently. Disk Replacement operates on: a. the procedural justice approach. b. the utilitarian approach. c. the individual approach. d. the defensive approach. e. the free-choice approach.

a. the procedural justice approach.

Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective? a. An organization b. A team c. A committee d. A council e. Leadership

b. A team

_____ is a part of Ford's, the U.S. auto manufacturer, task environment. a. Inflation rate b. Chrysler c. Securities and Exchange Commission (SEC), a government regulating agency d. Amazon.com, an online bookseller e. Ford's corporate culture

b. Chrysler

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles? a. Liaison role b. Figurehead role c. Negotiator role d. Leader role e. Monitor role

b. Figurehead role

Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed? a. Time and Work chart b. Gantt chart c. Time and Motion chart d. Production and Delivery chart e. Gilbreth chart

b. Gantt chart

Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in? a. Internal environment b. Task environment c. Work environment d. General environment e. None of these

b. Task environment

Which of the following is NOT one of the moral rights that could be considered during decision-making? a. The right to free consent. b. The right to invade privacy. c. The right to free speech. d. The right of freedom of conscience. e. The right to life and safety.

b. The right to invade privacy.

Which ethical approach are companies citing to justify their policing of employees' personal habits on and off the job, such as alcohol and tobacco consumption? a. Justice approach b. Utilitarian approach c. Individualism approach d. Moral-justice approach e. Discretionary responsibility

b. Utilitarian approach

By definition, an organization is considered _____ because it is made up of two or more people. a. efficient b. a social entity c. effective d. goal-directed e. deliberately structured

b. a social entity

Herman is a team leader at CyberChasers. His team often has arguments over trivial items The style of conflict resolution most appropriate in this situation is: a. dominating. b. avoiding. c. collaborating. d. accommodating. e. compromising.

b. avoiding.

Since nonprofit organizations do not have a conventional _____, managers may struggle with the question of what constitutes results and effectiveness. a. hierarchy b. bottom line c. information system d. decision-making process e. structure

b. bottom line

Today's middle manager plays a crucial role in: a. creating a horizontal communication network. b. driving innovation. c. increasing company profits. d. long-range planning and strategy. e. shaping corporate culture.

b. driving innovation.

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational: a. performance. b. efficiency. c. effectiveness. d. structure. e. goal-setting.

b. efficiency

Being a successful manager means thinking in terms of all of the following, except: a. building teams. b. generating the most profit. c. becoming a motivator. d. becoming an organizer. e. establishing networks.

b. generating the most profit.

A social group within an organization is part of the: a. formal organizational structure. b. informal organization. c. scalar chain. d. reorganization process. e. top management level.

b. informal organization.

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a: a. figurehead. b. liaison. c. negotiator. d. monitor. e. spokesperson.

b. liaison.

Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n): a. first-line manager. b. middle manager. c. top manager. d. chief executive officer. e. operative.

b. middle manager.

During the _____ stage of team development, the major emphasis is on task accomplishment. a. forming b. performing c. achieving d. norming e. storming

b. performing

The relationship between social responsibility and financial performance has been shown to be _____. a. non-existent b. positive c. negative d. not important e. a reflection of top leadership

b. positive

Temporary management professionals responsible for a temporary work project that involves the participation of people from various functions and levels of the organization are called _____. a. middle managers b. project managers c. interim managers d. first line managers e. functional managers

b. project managers

An organization's _____ is a part of its internal environment. a. customers b. salespeople c. consumer price index d. suppliers e. competitors

b. salespeople

In the context of work team effectiveness, _____ pertains to the team's ability to meet the personal needs of its members. a. cohesiveness b. satisfaction c. commitment d. leadership e. norms

b. satisfaction

Effective virtual team leaders use virtual technology to build relationships through all of the following ways EXCEPT: a. bring attention to and appreciate diverse skills and opinions. b. scrutinize electronic communication patterns. c. use technology to enhance communication and trust. d. ensure timely responses online. e. manage online socialization.

b. scrutinize electronic communication patterns.

A significant contribution of Chester Barnard was the concept of: a. bureaucracy. b. the informal organization. c. total quality management. d. scientific management. e. traditional theory of authority.

b. the informal organization.

Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a: a. theory X manager. b. theory Y manager. c. theory Z manager. d. theory A manager. e. contingency theory manager.

b. theory Y manager.

In historical management perspectives, there has long been a struggle to balance: a. "the humanity of production" and "the technology of production." b. "the quality of production" and "the things of production." c. "the things of production" and "the humanity of production." d. "the things of production" and "the technology of production." e. "the quality of production" and "the humanity of production."

c. "the things of production" and "the humanity of production."

Which of the following is a component of a team? a. People in a team do not have to have regular interaction. b. Four or more people are required to form a team. c. A performance goal is shared between team members. d. Teams tend to be small groups, usually with less than 10 people. e. Each member tends to set his/her own goals for the team.

c. A performance goal is shared between team members.

________ refers to the unwritten, common rules and perceptions about relationships among people and between employees and management. a. An economic force b. A political force c. A social contract d. Relationship management e. A personal process

c. A social contract

The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach? a. Administrative principles approach b. Bureaucratic approach c. Behavioral sciences approach d. Humanistic approach e. Scientific management approach

c. Behavioral sciences approach

_____ refers to technologies, skills, and processes for searching and examining massive, complex sets of data to uncover hidden patterns and correlations. a. Total quality management b. Quantitative techniques c. Big data analytics d. Supply chain management e. Reeingineering

c. Big data analytics

For Southwest Airlines, all of the following can be suppliers except: a. Exxon (providing jet fuel). b. Citibank (providing finances). c. Delta Airlines (providing competition). d. Boeing (providing planes). e. All of these are suppliers for Southwest Airlines.

c. Delta Airlines (providing competition).

_____ refers to the concept that different treatment of people should not be based on arbitrary characteristics. a. Procedural justice b. Compensatory justice c. Distributive justice d. Organizational justice e. Moral-justice

c. Distributive justice

Which of these forces pertain to the availability, production, and distribution of resources in a society? a. Social b. Political c. Economic d. Technological e. Legal

c. Economic

Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong? a. Social responsibility b. Free domain c. Ethics d. Codified law e. Discretionary responsibility

c. Ethics

_____ are associated with surface level of organizational culture. a. Values b. Norms c. Manners of dress d. Beliefs e. All of these

c. Manners of dress

Which of the following is an informational role, according to Mintzberg? a. Entrepreneur role b. Leader role c. Monitor role d. Disturbance handler role e. Figurehead role

c. Monitor role

Which of the following is a standard of conduct that is shared by team members and guides their behavior? a. Leadership b. Cohesiveness c. Norm d. Attitude e. None of these

c. Norm

Which of the following stages is the stage of personal moral development in which an individual develops an internal set of standards and values? a. Preconventional b. Conventional c. Principled d. Discretionary e. Social

c. Principled

_____ can be beneficial to teams. a. Relationship conflict b. Groupthink c. Task conflict d. Conflict goals e. Distributive conflict

c. Task conflict

Which skill includes specialized knowledge and analytical ability? a. Conceptual b. Human c. Technical d. Controlling e. Planning

c. Technical

The nineteenth and early twentieth centuries saw the development of which management perspective? a. The human relations movement b. The behavioral sciences approach c. The classical perspective d. The quantitative management approach e. The TQM approach

c. The classical perspective

What is the role of the liaison? a. The liaison role pertains to decisions about how to allocate people, time, equipment, money, and other resources to attain desired outcomes. b. The liaison role involves the initiation of change. c. The liaison role pertains to the development of information sources both inside and outside the organization. d. The liaison role involves handling ceremonial and symbolic activities for the department or organization. e. The liaison role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility.

c. The liaison role pertains to the development of information sources both inside and outside the organization.

Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals? a. Functional b. Command c. Virtual d. Long distance e. Task force

c. Virtual

The _____ conflict resolution style is best when maintaining harmony is important. a. competing style b. collaborating style c. accommodating style d. avoiding style e. comprising

c. accommodating style

Once some teams have evolved to the _____ stage of team development, task performance is no longer the top priority. a. performing b. storming c. adjourning d. norming e. achieving

c. adjourning

A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered: a. a moral agent. b. a social responsibility. c. an ethical dilemma. d. an ethical standard. e. discretionary responsibility.

c. an ethical dilemma.

Managing team _____ is the most important skill required for effective team management. a. norms b. cohesiveness c. conflict d. membership e. none of these

c. conflict

The great majority of managers operate at the: a. preconventional level. b. principled level. c. conventional level. d. postconventional level. e. autocratic level.

c. conventional level.

The people and organizations in the environment who acquire goods or services from the organization are: a. competitors. b. suppliers. c. customers. d. employees. e. potential employees.

c. customers.

The nature of management is to motivate and coordinate others to cope with _____ and far-reaching challenges. a. simple b. planned c. diverse d. organized e. controlled

c. diverse

Josh is a manager at On-The-Go Cars. He recently has read quite a bit of literature on the benefits of work teams. He is particularly interested in forming a team within his department. There are twenty-eight employees in his department. Josh should: a. recruit more employees for his department; twenty-eight is too small for a work team. b. form one team of twenty-eight employees. c. divide the group into four teams of seven employees each. d. forget the team idea; he has too many employees and he shouldn't divide his work group. e. do his job and not worry about teams.

c. divide the group into four teams of seven employees each.

Common types of formal teams are: a. vertical and diagonal. b. task and self-managed. c. functional and cross-functional. d. global and virtual. e. official and social.

c. functional and cross-functional.

The _____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries. a. national dimension b. global dimension c. international dimension d. Japan's dimension e. U.S. dimension

c. international dimension

A dysfunction of teams, ______________ occurs if people are afraid to express their true opinions and it is difficult to gain their true dedication to decisions. a. fear of conflict b. lack of trust c. lack of commitment d. avoidance of accountability e. inattention to results

c. lack of commitment

Human beings have fundamental liberties that cannot be taken away by another individual's decision. This ethical decision making approach is known as the: a. utilitarian approach. b. individualism approach. c. moral-rights approach. d. dualism approach. e. none of these.

c. moral-rights approach.

A/an _____ system draws resources from the external environment and releases goods and services back to it. a. production b. closed c. open d. information e. management

c. open

Mary Parker Follett thought of leadership as _____, rather than techniques. a. systems b. top managers c. people d. efficiencies e. floor managers

c. people

When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked his life to save men who were being picked off by sharks. The Navy pilot was operating from the ____ level of moral development. a. preconventional b. conventional c. postconventional d. lowest e. conservative

c. postconventional

Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n): a. top manager. b. middle manager. c. project manager. d. first-line manager. e. operative manager.

c. project manager.

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as: a. unity of command. b. division of work. c. unity of direction. d. scalar chain. e. quality management.

c. unity of direction.

Which of the following is included in the manager identity? a. Specialist, performs specific tasks b. Gets things done through own efforts c. An individual actor d. A network builder e. Works relatively independently

d. A network builder

Which of these is consistent with the role of the socioemotional role? a. Encourage b. Follow c. Compromise d. All of these e. Both encourage and follow

d. All of these

_____ is the extent to which team members are attracted to the team and motivated to remain in it. a. Norming b. Commitment c. Caring d. Cohesiveness e. Leadership.

d. Cohesiveness

According to the text, what are the skills used by managers when performing the four functions of management? a. Conceptual, interpersonal, and organizational b. Functional, problem-solving, and technical c. Analytical, interpersonal, and financial d. Conceptual, human, and technical e. Communication, strategic, and innovative

d. Conceptual, human, and technical

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives? a. Participative view b. Universalist view c. Autonomy view d. Contingency view

d. Contingency view

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions? a. Staffing b. Leading c. Organizing d. Controlling e. Planning

d. Controlling

According to the book's model for judging corporate social performance, social responsibility is divided into what into four sections? a. Ethical, legal, technical, and rational b. Mandatory, technical, discretionary, and economic c. Legal, mandatory, economic, and ethical d. Discretionary, legal, economic, and ethical e. None of these

d. Discretionary, legal, economic, and ethical

Which of the following refers to the amount of resources used to achieve an organization's goal? a. Effectiveness b. Synergy c. Performance d. Efficiency e. Management

d. Efficiency

_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict. a. BATNA b. A bargaining zone c. Mediation d. Integrative negotiation e. Distributive negotiation

d. Integrative negotiation

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined? a. Informational b. Interpersonal c. Decisional d. Intrapersonal e. All of these are managerial roles defined by Mintzberg

d. Intrapersonal

According to Mintzberg, when Amanda spends time training a subordinate, she is performing which of these roles? a. Monitoring b. Figurehead c. Spokesperson d. Leader e. Liaison

d. Leader

_____ is what society deems as important with respect to appropriate corporate behavior. a. Ethical responsibility b. Discretionary responsibility c. Economic responsibility d. Legal responsibility e. Moral responsibility

d. Legal responsibility

Which of the following dimensions of the general environment includes all elements that occur naturally on earth? a. Sociocultural dimension b. Technological dimension c. Economic dimension d. Natural dimension e. Environmental dimension

d. Natural dimension

Which of the following is not a concern to managers under the justice approach? a. Compensatory justice b. Distributive justice c. Procedural justice d. Obstructive justice e. All of these

d. Obstructive justice

Which of the following best describes Stacey's position as a functional manager? a. She is responsible for several departments that perform different functions. b. She organizes people across departments to perform a specific task. c. She is responsible for a self-contained division and all the departments within it. d. She supervises employees with similar training and skills. e. None of these.

d. She supervises employees with similar training and skills.

_____ enables managers to look for patterns of movement over time and focus on qualities and networks of relationships that accomplish the performance of the whole. a. Bureaucracy b. The contingency view c. Total quality management d. Systems thinking e. Scientific management

d. Systems thinking

_____ is the understanding of and proficiency in the performance of specific tasks. a. Human skill b. Conceptual skill c. Interpersonal skill d. Technical skill e. Leadership skill

d. Technical skill

Heroes are important to an organization due to the fact that they: a. exemplify key values of the organization. b. exemplify a strong corporate culture. c. serve as examples to other employees. d. all of these. e. none of these.

d. all of these.

Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of: a. planning. b. technical skills. c. organizing. d. controlling. e. conceptual skills.

d. controlling.

Regarding the levels of personal moral development, the majority of managers operate at the _____ level. a. preconventional b. autocratic c. postconventional d. conventional e. transformative

d. conventional

A recent poll found that more than 75% of the people surveyed agreed: a. businesses today are more ethical than they were in the past. b. a company's CEO is solely responsible for the ethics of the organization. c. they would act unethically if they could get $10 million or more. d. corporate America's moral compass is pointing in the wrong direction. e. executives consider ethical issues before making decisions.

d. corporate America's moral compass is pointing in the wrong direction.

The environments in which businesses operate are increasingly _____, requiring managers to be ready to react and respond to even subtle environmental shifts. a. static b. universal c. constant d. dynamic e. traditional

d. dynamic

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the: a. legal-political dimension. b. sociocultural dimension. c. technological dimension. d. economic dimension. e. task dimension.

d. economic dimension.

All of these are a part of an organization's task environment except _____. a. customers b. labor markets c. competitors d. employers e. suppliers

d. employers

A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work. a. "yes" man b. social worker c. work surfer d. free rider e. groupthink

d. free rider

A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a: a. symbol. b. stories. c. slogan. d. hero. e. culture.

d. hero.

Most of the laws guiding human resource management are based on the: a. utilitarian approach. b. moral-rights approach. c. individualism approach. d. justice approach. e. collectivism approach.

d. justice approach.

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of _____. a. bribery b. organizing c. technical skills d. leading e. controlling

d. leading

One of the things managers enjoy doing the most is: a. financial planning. b. controlling activities. c. planning for future decisions. d. leading others. e. hiring new employees.

d. leading others

Maintaining information links are the activities consistent with the _____ role. a. leader b. spokesperson c. monitor d. liaison e. entrepreneur

d. liaison

Operations research grew out of World War II groups and is based on _____. a. group dynamics b. employees in crisis c. production in turbulent times d. mathematical equations e. a humanistic approach

d. mathematical equations

When two or more organizations combine to become one, it is referred to as a: a. joint venture. b. flexible structure. c. mechanistic structure. d. merger. e. inorganic venture.

d. merger.

Kristen, in her role as team leader, has recently switched her style from one of clarifying team roles to one of emphasizing task accomplishment. Her change was driven by a desire to keep pace with her team, which has evolved from the _____ stage to the _____ stage of team development. a. forming, storming b. storming, performing c. performing, adjourning d. norming, performing e. storming, reforming

d. norming, performing

The _____ refers to a chain of authority extending from top to the bottom of the organization and including every employee. a. unity of command b. division of labor c. unity of direction d. scalar chain e. none of these

d. scalar chain

McDonald's "I'm Lovin' It" is an example of a: a. ceremony. b. symbol. c. ritual. d. slogan. e. political activity.

d. slogan

Managers continuously scan the business horizon for both subtle and dramatic environmental changes known as: a. boundary spanning events. b. uncertainties. c. dimension disruptions. d. strategic issues. e. mergers.

d. strategic issues.

A _____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed. a. vertical team b. command team c. special purpose team d. task force e. functional group

d. task force

Members of _____ teams are geographically or organizationally dispersed and use telecommunications technologies to accomplish their work. a. intercultural b. international c. multinational d. virtual e. distance

d. virtual

Sylvia is a member of a team that uses e-mail, instant messaging, and blogging to communicate. Although she sees members of her team on breaks and at lunch, Sylvia does not interact with them face-to-face in a professional setting. Sylvia's team can best be described as a: a. project team. b. global team. c. focus group. d. virtual team. e. self-directed team.

d. virtual team.

What is the main concern of first-level managers? a. Monitoring the external environment and determining the best strategy to be competitive b. Putting top management plans into action across the organization c. Allocating resources and coordinating teams d. Linking groups of people e. Achieving efficient production, providing technical assistance, and motivating employees.

e. Achieving efficient production, providing technical assistance, and motivating employees.

The behavioral sciences approach is based on which of the following disciplines? a. Anthropology b. Economics c. Sociology d. Psychology e. All of these

e. All of these

Which of the following is NOT a way that managers can create and support an ethical organization? a. By acting in an honest and trustworthy way b. By creating a code of ethics c. By helping to establish an ethics committee d. By setting up systems to encourage whistle-blowers e. By delegating ethical responsibilities to employees

e. By delegating ethical responsibilities to employees

Shifting one's own opinions to maintain team harmony refers to which socioemotional role? a. Energizing b. Initiating ideas c. Encouraging d. Following e. Compromise

e. Compromise

_____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills. a. Top b. Middle c. First-line d. Bottom e. Functional

e. Functional

In the current external business environment, which of the following is true? a. Corporate culture defines success. b. The business environment is static. c. Companies are more adversarial than ever before. d. Mergers are declining. e. Joint ventures are on the rise.

e. Joint ventures are on the rise.

Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation? a. Separate the people from the problem b. Focus on interests c. Listen and ask questions d. Insist that results be based on objective standards e. Keep the demands at the center

e. Keep the demands at the center

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do? a. Organizing b. Motivating and communicating c. Measuring d. Developing people e. Setting objectives

e. Setting objectives

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates? a. Legal-political dimension b. Economic dimension c. Technological dimension d. Corporate culture dimension e. Sociocultural dimension

e. Sociocultural dimension

Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources? a. Preservation b. Conservation c. Environmentalism d. Protectionism e. Sustainability

e. Sustainability

Sondra has two managers who each give her tasks to complete at work. This is a violation of which of Fayol's management philosophies? a. Scalar chain b. Division of work c. Unity of direction d. Subordination e. Unity of command

e. Unity of command

Monitoring activities and making corrections are part of: a. organizing. b. planning. c. leading. d. staffing. e. controlling.

e. controlling.

The _____ role involves resolving conflicts among subordinates between the manager's department and other departments. a. resource allocator b. entrepreneur c. negotiator d. liaison e. disturbance handler

e. disturbance handler

Examples of unethical behavior toward _____ include a hostile work environment and violations of health and safety rules. a. customers b. financiers c. society d. suppliers e. employees

e. employees

Instead of autocratic leadership, some organizations are: a. moving towards democratic leadership. b. introducing servant leadership. c. increasing the number of middle managers. d. switching to transactional leadership. e. experimenting with a bossless design.

e. experimenting with a bossless design.

Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a: a. top level manager. b. project manager. c. general manager. d. first-line manager. e. functional manager.

e. functional manager.

A(n) _____ perspective provides a broader way of thinking, a way of searching for patterns, and determining whether they recur across time periods. a. analytical b. futuristic c. systematic d. methodical e. historical

e. historical

To meet the needs of the organization, all managers carry out the three major categories of roles. They are: _____, _____, and _____ roles. a. monitor, figurehead, liaison b. leader, monitor, spokesperson c. disseminator, entrepreneurial, disturbance handler d. decisional, spokesperson, leader e. informational, interpersonal, decisional

e. informational, interpersonal, decisional

The internal environment within which managers work includes all of the following except _____. a. corporate culture b. production technology c. organization structure d. physical facilities e. labor market

e. labor market

In a joint venture between large and small businesses, large businesses can provide all of the following except: a. sales staff. b. research staff. c. financial resources. d. distribution channels. e. top level management.

e. top level management.

Today, many virtual teams use _____ to facilitate regular collaboration and open information sharing. a. hand-written messages b. shared offices c. brainstorming d. mail e. wikis

e. wikis