MGMT Smartbook 14

Rank the steps in using the dialectic method for creating functional conflict. Start with the first step on the top.

1. A proposed course of action is generated 2. assumptions underlying the proposal are identified 3. a conflicting counterproposal is generated 4. advocates for each position present and debates their proposals 5. a decision for a position is made 6. the decision is monitored

Why should conflict not be avoided?

Conflict can escalate even if avoided Conflict will not go away even if avoided Conflict avoidance can lead to the loss of a promotion.

Issues move from specific to general

Conflict widens from narrow and specific concerns to broader ones and even general intolerance of the other party

Integrating

Cooperatively identifying the problem, generate, and weigh alternatives, select a solution

The _______________ method is used to foster a structured debate of opposing viewpoints prior to making a decision.

Dialectic

Using a structured debate to foster opposing viewpoints prior to making a decision is the:

Dialectic method

True or false: When a worker incorrectly believes that a situation is unfair, a conflict does not take place.

False

Compromising

Give and take, especially between peers or when they have opposite goals

Dominating

Ignores the other party's needs by relying on formal authority to force the solution

Which of the following are reasons one should avoid dysfunctional conflict? (Check all that apply.)

It can affect your job it can grow worse in time it can lead to broken relationships

What happens when conflict is allowed to continue in the workplace?

It escalates.

What should you do to manage conflict successfully?

Keep a work-life balance Realize not all conflict is bad be aware of various forms of incivility

Number of issues grows

More issues that bother each party are added to the disagreement

Number of people grows

More people or groups are drawn into the conflict

change tactics

Parties move from persuasive arguments to threats and power plays

Goals change

Parties no longer want to resolve the problem, but to win or hurt the other

Avoiding

Passive withdrawal from the problem and suppression of the issue

Obliging

Smoothing it over by minimizing differences to please the other party

True or false: Personality conflicts cannot be avoided in life or the workplace.

True

Incivility is any form of socially harmful behavior that includes such actions as:

abusive supervision interactional injustice social undermining

What are likely outcomes of HR policies and procedures that do not manage incivility?

anger and fear damaged reputations decreased job performance

Establishing and enforcing clear consequences for those who engage in bullying is an example of an organization's

anti-bullying strategy

Taking a break is a good way to regroup and recover your _________ in a negotiation.

balance

In order to be successful at managing conflict, what techniques should managers utilize?

becoming familiar with alternative dispute resolution methods creating a psychologically safe climate distinguishing between conflict states and processes

What is it called when unwanted behavior occurs that is meant to harm someone who feels powerless to respond?

bullying

Incivility is any form of socially harmful behavior and it includes such actions as:

bullying aggression harassment

What is the best way for managers to prevent or deal with intergroup conflicts?

by creating psychologically safe climates

The give-and-take style of resolving a negative conflict is:

compromising

What is the energy created by the perceived gap between what individuals or groups want and what they are experiencing?

conflict

An opportunity to review and realign goals to serve the parties involved is a positive outcome of

conflict management

Functional conflict is also referred to as __________ or cooperative conflict.

constructive

Which of the following are characteristics of functional conflict?

consultative interactions attention to the issues mutual respect

The idea that when members of different groups interact more often, there will be less conflict between the groups is the:

contact hypothesis

When we ignore conflict, it is likely to:

continue or escalate

The tool for creating programmed conflict that appoints a member of the group as a critic is _______ _________.

devil's advocacy

Which of the programmed conflict techniques assigns someone in an organization or group to identify potential issues or challenges with a proposed process?

devil's advocacy

Assigning someone in an organization or group the role of critic is known as _________ ___________

devils advocate

Which of the following are characteristics of a workplace characterized by too much conflict?

dissatisfaction lack of teamwork eroding performance

Conflict management can be viewed as an opportunity to produce which positive outcomes?

goal alignment change innovation

One of the methods used to solve conflicts among groups is called the contact __________.

hypothesis

Which of the following are characteristic of low intensity conflict in the workplace?

indecision lack of creativity

The style of conflict management described as confronting the issue cooperatively, identifying the problem, generating and weighing alternatives, and selecting a solution is:

integrating

A creative win-win approach that seeks mutual gain for all parties is _________ negotiation.

integrative

A progressive win-win strategy to find an agreement that is better for both parties and no longer divides a fixed pie among the parties is:

integrative negotiation

According to the contact hypothesis, what is the key to decreasing intergroup conflict?

interaction

Bullying differs from other forms of incivility because it:

is most often evident to others affects even those who aren't bullied affects group dynamics and processes

Which of the following are ways that incivility disrupts teamwork?

it undermines individual member performance it undermines collaboration it undermines engagement

Realizing which emotions will best suit your objectives and being mindful of them during negotiation is _____.

knowing your ideal emotions

What are ways that conflict can manifest itself in a work environment?

lack of cooperation anger insults

Decision making that involves at least two parties with distinct preferences and a give and take between them is ____________.

negotiation

The collaborative decision-making process involving two or more parties with different preferences is:

negotiation

The failure to correct misperceptions or conceal the negotiator's own position or circumstance such as a conflict of interest is

nondisclosure

Interpersonal opposition based on personal disagreement is a(n):

personality conflict

Interpersonal opposition based on personal dislike or disagreement is a(n) __________ ____________.

personality conflict

Which of the following situations cause conflict in the workplace?

poor management unclear roles and responsibilities personality differences

Anti-bullying strategies for groups and organizations include:

providing conflict management training developing a system for reporting bullying developing a workplace bullying policy

What are some of the undesirable consequences of conflict at work?

reduced productivity termination project failures

A shared belief held by team members that the team is a safe place to engage in ________ ________ and that those who do will not be rejected or punished is creating a psychological safety climate.

risky behaviors

Employees who feel psychologically safe are more likely to:

speak up present their ideas

Which of the following are approaches to resolving intergroup conflict?

the contact hypothesis creating a psychologically safe climate

Among the characteristics of escalating conflict are

the number of issues grows a change in tactics the issues move from specific to general.

Eliminating some of the opponent's alternatives, blaming the opponent for his own actions, and using personally abrasive statements are all part of the unethical negotiating practice known as:

weakening the opponent

What does a manager who must skip a long-scheduled family picnic in order to attend a special meeting at work experience?

work-life conflict

What is the result when the demands from work and family domains are mutually incompatible?

work-life conflict