MGMT Test 4
Which of the following is a difference between structured interviews and unstructured interviews?
In structured interviews, interviewers prepare standardized interview questions ahead of time; whereas, in unstructured interviews, interviewers are free to ask applicants anything they want.
Example- Lila is demoted after receiving a poor performance appraisal.
Nature of Appraisal- Administrative
Identify a true statement about team norms.
They bestow stronger organizational commitment.
Which of the following statements is true of self-designing teams?
They control work tasks and team membership.
Which of the following is true of employee involvement teams?
They offer advice and suggestions to management concerning specific issues.
Which of the following statements is true of team norms?
They regulate the everyday actions that allow teams to function effectively.
Test Description- The SAT and Minnesota Clerical Test are examples of these tests, which show whether a person has the specific abilities needed to do a particular job.
Type of Test- Aptitude test
Taken as a whole, federal employment laws say that all selection instruments must be:
related to job success.
Which of the following is a difference between a diversity program and an affirmative action program?
A diversity program aims at creating a positive work environment where no one is advantaged or disadvantaged, whereas an affirmative action program aims at compensating for past discrimination and preventing ongoing discrimination.
Which of the following is true of the right team size for good performance?
A team must be large enough to take advantage of team members' diverse skills and knowledge.
In which of the following ways can teams have healthy conflicts?
By focusing on issues rather than personalities
Which of the following is a disadvantage of a large team?
In a large team, team members find it difficult to get to know one another.
Over time, our employees have really become competent at effectively solving problems as a group. This statement helps to highlight which of the following about diversity?
In addition to being the right thing to do, supporting diversity is a profitable endeavor.
Which of the following is a disadvantage of work teams?
Initially high turnover
Flagon Inc., a bottle manufacturing company, pays its employees 50 cents for every bottle that is produced in addition to the production rate of 200 bottles per day. Which of the following compensation systems has Flagon adopted?
Piecework
Imagine that you are an executive at a large bank. You have been tasked with overseeing your company's implementation of an entirely new mortgage review and approval process that must comply with complex, new federal laws. Creating and implementing this new process will require intimate knowledge of the entire mortgage application and approval process, technology, the new legislation, bank operations, and more. To work on this task, you are asked to assemble a self-managing team with the stretch goal to complete the process overhaul within six months. The team will be given nearly unlimited control over the budget and resources it needs to do the job, but it must still go through the normal approval process from management to make changes. In addition, the team will not be able to make changes to the bank's structures, policies, or practices without management approval. Given the autonomy of your team and the nature of its task, which team compensation model would probably work best for its members?
Skill-based pay
Which of the following will help managers in managing company diversity programs effectively?
Tailoring opportunities to individuals, not groups
A deliberate attempt to recruit, promote, hire, and retain minority and female employees is referred to as
affirmative action
Under the__________ , success is usually measured by how well companies achieve recruitment, promotion, and retention goals for women, people of different racial/ethnic backgrounds, or other underrepresented groups.
discrimination and fairness paradigm
A person who maintains a sense of calm, even in times of stress, is someone who exhibits a high degree of
emotional stability
When Galax Inc., a logistics firm, hired Melissa as its president, it became evident that Galax does not have a(n) _____ to prevent women from rising to leadership positions.
glass ceiling
The _________ process involves recruiting, selection, training, performance appraisal, compensation, and employee separation.
human resource management
Antonio supervises six graphic designers. If he intends to fill a senior graphic designer position with one of these six, he will use___________to identify his job candidates.
internal recruiting
The level of appeal coworkers have for working together to achieve a company's goals is referred to as
social integration
When an employee is awarded____________, he or she has the right to purchase shares of the company stock at a given price.
stock options
Which of the following programs seeks to benefit both organizations and their employees by encouraging organizations to value all kinds of differences instead of punishing them for not achieving specific sex and race ratios in their work forces?
A diversity program
In the context of work teams, which of the following increases employee job satisfaction?
Being involved in decision-making processes
Which of the following signs indicates that a team's size needs to be changed?
If a few members dominate the team
Which of the following is an advantage of cross-training?
It allows a team to function normally even in the absence of a member.
Which of the following is true of internal recruiting?
It improves employee commitment and morale.
Which of the following is true of developmental feedback?
It is designed to improve future performance.
Which of the following statements is true of affective conflict?
It relates to the emotional reactions that can occur when disagreements become personal rather than professional.
Example- Duties: Prepares recruitment literature and job advertisements for applicant placement; Reviews résumés to identify qualified applicants; Conducts interviews to determine applicant's suitability for employment Job Description or Specification?
Job description
Description- This law requires that men and women be paid the same amount of money for doing the same kinds of work.
Law- Equal Pay Act
Description- This law requires that employers provide reasonable accommodations to people with disabilities.
Law--Americans with Disabilities Act
Type of Team--Traditional work group
Level of Autonomy--Lowest autonomy
Which of the following statements is true of compensation?
Nonfinancial awards tend to be most effective when teams or team-based interventions are first introduced.
Which of the following statements is true of employee turnover?
One of the best ways to influence functional and dysfunctional turnover is to link pay directly to performance.
Which of the following statements is true of the norming stage of team development?
Team members begin to settle into their roles as team members in the norming stage of team development.
Which of the following is most likely a result of minority domination?
Team members do not feel accountable for the decision and actions taken by their teams.
Which of the following is a difference between the access and legitimacy paradigm and the learning and effectiveness paradigm?
The access and legitimacy paradigm focuses on the surface-level diversity dimensions of sex, race, and ethnicity, whereas the learning and effectiveness paradigm focuses on integrating deep-level diversity differences, such as personality, attitudes, beliefs, and values, into the actual work of an organization.
Which of the following statements is true of the members of self-managing teams?
They manage and control all of the major tasks directly related to production of a product or service without first getting approval from management.
Test Description- The General Aptitude Test Battery (GATB) is an example of this type of test, which measures a person's thinking and reasoning abilities, including verbal and numerical aptitudes.
Type of Test- Cognitive ability test
Which of the following is a significant factor behind the lack of women at top levels of management?
Women face sex discrimination.
Managers should strive to create a work environment where all employees feel comfortable and able to do their jobs. However, they must do this with the understanding that people's initial impressions and stereotypes are based on a person's_________ , or surface-level diversity.
age, sex, or race/ethnicity
Bringing diversity issues to the attention of employees and breaking down any misconceptions they may have about others is likely to be a component of
awareness training
The_______________ is used to determine whether a potential employee has credit problems that would make him a risky hire.
background check
A person's innate and consistent tendency to respond to situations in a certain way is referred to as his or her
disposition
In retail settings,_______________ is often a problem, because workers are more likely to voluntarily quit low-skilled and stressful jobs.
employee turnover
Containing questions designed to elicit information about job applicants, the _____________ may be structured or unstructured.
interview
A coworker who is able to thrive when things are unclear and is otherwise innovative, creative, and inquisitive is someone who exhibits a high degree of
openness to experience
A company with a work environment in which employees are respected as individuals and are able to contribute work that advances the major goals of the company, customers, and themselves as a result has achieved___________
organizational plurality
A manager who threatens to fire an employee for refusing to have sex with him is guilty of___________
quid pro quo sexual harassment
Denying an employee a promotion or bonus based solely on cultural background is an example of
racial and ethnic discrimination
Social loafing occurs when:
workers withhold their efforts and fail to perform their share of the work.
Job specifications are:
written summaries of the qualifications needed to successfully perform a particular job.
