MGMT3361- quiz07
Which of the following statements about resistance to change is true?
Resistance to change will always occur; it is inevitable.
In the typical S-curve pattern of innovation, small amounts of effort will result in significant increases in performance ________________.
at the midpoint of the cycle
Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions?
coercion
According to John Kotter, which of the following actions will adversely influence refreezing efforts?
declaring victory too soon
What is the first step for managing innovation during discontinuous change?
design iteration
When a U.S. automaker learned that it took longer than any other U.S. car manufacturer to assemble a vehicle, it purchased newer, more flexible manufacturing systems to replace its older ones. Which stage of the technology cycle did it enter?
discontinuous change
Which of the following is NOT one of the components of creative work environments?
group compensation
Which of the following is NOT a part of the experiential approach to innovation?
initiative conversations
Organizational is the____ successful implementation of creative ideas in organizations.
innovation
Which of the following is one of the three steps in the basic process of managing organizational change outlined by Kurt Lewin?
unfreezing