MGMT3361- quiz07

Which of the following statements about resistance to change is true?

Resistance to change will always occur; it is inevitable.

In the typical S-curve pattern of innovation, small amounts of effort will result in significant increases in performance ________________.

at the midpoint of the cycle

Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions?

coercion

According to John Kotter, which of the following actions will adversely influence refreezing efforts?

declaring victory too soon

What is the first step for managing innovation during discontinuous change?

design iteration

When a U.S. automaker learned that it took longer than any other U.S. car manufacturer to assemble a vehicle, it purchased newer, more flexible manufacturing systems to replace its older ones. Which stage of the technology cycle did it enter?

discontinuous change

Which of the following is NOT one of the components of creative work environments?

group compensation

Which of the following is NOT a part of the experiential approach to innovation?

initiative conversations

Organizational is the____ successful implementation of creative ideas in organizations.

innovation

Which of the following is one of the three steps in the basic process of managing organizational change outlined by Kurt Lewin?

unfreezing