MGT 291 Chapter 1-7 Quizzes
age 65 and older
The U.S. Bureau of Labor Statistics projects a dramatic increase in workers ____ during the next decade.
False
The economic consequence of not addressing front line employee emotions is not a problem.
False
The way we view someone is always the same as the way the other person views him- or herself.
False
Theory Y managers assume that most workers have little ambition, and believe that employees dislike work and will attempt to avoid it whenever possible.
False
There is a lot of empirical evidence to support Maslow's Hierarchy of Needs.
True
Ethically speaking, it is important to monitor your own behavior to reduce inequities in how you treat others, even if the differences seem small.
four
How many generations are currently represented in the workforce?
assign challenging tasks and empower workers
How might a manager best address the concept of self-actualization?
Attribution
How people explain the causes of their own as well as other people's behaviors and achievements is called ___________.
True
Rather than using a demographic characteristic to make organizational decisions, it is best to focus on the underlying characteristic that drives any differences in behavior.
all of these
Research has found that emotion can influence which of the following? turnover leadership decision making
all of these
Researchers view individuals' reactions to unfairness as an evolutionary-based response that is ________________. automatic retributive emotional
False
Self-serving attributions are always dysfunctional.
Primary
Which of the following is not a type of value? terminal extrinsic primary instrumental
Deep-level diversity
________ refers to individual differences that cannot be seen directly, including goals, values, personalities, decision-making styles, knowledge, skills, abilities, and attitudes.
Job enrichment
___________ is an approach to job design that increases a job's complexity to give workers greater responsibility and opportunities to feel a sense of achievement.
job enrichment
___________ is an approach to job design that increases a job's complexity to give workers greater responsibility and opportunities to feel a sense of achievement.
False
People with Type B personalities have no stress at all.
need for affiliation
According to David McClelland, wanting to establish and maintain friendly and warm relations with others is called a need for affiliation need for achievement need for companionship need for power
Motivators
According to Herzberg, _________ are factors intrinsic to the job that can drive an employee to pursue excellence and whose presence increases satisfaction.
True
Although hygiene factors such as pay, status, and working conditions produce an acceptable working environment, they do not increase satisfaction.
True
Although many managers view diversity as a benefit to their companies, researchers are more divided on the effects diversity has on workgroup performance.
True
Attitudes express our values, beliefs, and feelings toward something, and inclines us to act or react in a certain way toward it.
False
Deep-level diversity means observable differences in people, including race, age, ethnicity, physical abilities, physical characteristics, and gender.
A competitive advantage
Diversity can be a source of creativity and innovation that can create ______
False
Diversity is mostly about demographics.
all of these
Employees work harder and are less likely to quit their jobs when _______________. they have positive attitudes about the company and the work environment they are satisfied with their jobs their personal values are consistent with the organization's values
True
Empowerment is consistent with Theory Y.
True
Engaged employees give their full effort to their jobs, often going beyond what is required because they are passionate about the firm and about doing their jobs well.
True
If employees perceive that an inequity exists, they are likely to withhold some of their contributions, either consciously or unconsciously, to bring the situation into better balance.
job performance and turnover
Individual differences are important to organizations because they influence _______
True
It is not realistic to claim or to pursue an "I'm totally unbiased" stance with regard to diversity.
low
Mangers should place individuals with a _______ tolerance for ambiguity in well-defined and regulated tasks.
True
Over time, surface-level diversity becomes less important, and deep-level diversity becomes more important to group cohesiveness.
Halo effect
People tend to associate beauty with other positive characteristics. This phenomenon is an example of which of the following?
True
People with Type A personalities often experience a frustrated sense of wasting time when not actively engaged in productive activity.
False
Personality is unstable in the context of work.
True
Stereotypes are hard to change.
all of these
Stereotypes can be based on which of the following? gender appearance behavior
True
There is no one best way to motivate employees—flexibility in applying motivational tools is essential to managerial performance.
False
Values are all conscious.
True
Values are influenced by culture.
True
We have a tendency to favor colleagues of our own race in hiring, performance evaluations, pay raises, and promotions.
barriers that once separated the world's people are no longer there (for example, time, distance, or politics)
What is one of the more recent reasons that is important to have diversity in today's business world?
Projection
What term refers to attributing our own characteristics to other people?
personality
What term refers to the dynamic mental attributes and processes that determine individuals' emotional and behavioral adjustments to their environments?
Judgements, experiences
Whereas attitudes can be thought of as __________ about something, emotions are _____________.
conscientiousness
Which of the "Big Five" personality dimensions is associated with being careful, thorough, responsible, organized, and planful as well as being hardworking, achievement-oriented, and persistent?
all of these
Which of the following are examples of instrumental values that guide our behavior in pursuit of our terminal goals? honesty ambition independence
All of these
Which of the following is considered diversity? Where someone is from Life Experiences Educational Background
