MGT 300 Module 1 Test Flash Cards
Which of the following is Gantt's approach to training?
A scientific investigation in detail of each piece of work and the determination of the best method and the shortest time in which the work can be done.
Synergy Inc. realized that there have been several technological changes in the industry in which it operates. The company quickly implemented the necessary changes in its operational processes to inculcate the new methods. The managers at Synergy ensured that all the employees got familiar with the processes in minimal time. This way, Synergy succeeded in being at par with the developments in the industry. Synergy has demonstrated _____.
Adaptability
____ is the process of having managers and employees perform new behaviors that are central to and symbolic of the new organizational culture a company wants to create.
Behavioral addition
Plush Extreme Inc. is a popular furniture designer that offers a wide range of furniture. Zara LLC., has recently started offering custom-made furniture in the same city. The managers at Plush Extreme are conducting a research to find out the strengths and weaknesses of Zara. the managers are also trying to find out the strategies that Zara is using. Which of the following concepts is illustrated in the scenario?
Competitive analysis
A manager at Westworld Inc. is keeping a close eye on the progress of each of his employees toward the completion of a project. He often intervenes and makes corrections when needed. In this context, which of the following managerial functions is he performing?
Controlling
According to Henri Fayol, _____ is monitoring progress toward goal achievement and taking corrective action when needed.
Controlling
Which of the following is a component of the specific environment that would directly influence a restaurant's day-to-day operation? Its regular customers A new law about waste disposal A social trend toward eating less fat More rigid enforcement of food safety laws A growth in the economy
Customers purchase products and services. Companies cannot exist without customer support. Monitoring customers' changing wants and needs is critical to business success.
Which of the following is a designation of a middle manager?
Divisional manager
Managers must strive for _____, which is accomplishing tasks that help fulfill organizational objectives such as customer service and satisfaction.
Effectiveness
Which of the following is an element of bureaucratic organizations?
Employees are hired on the basis of their technical training or educational background.
True or False: Middle managers engage in plans and actions that typically produce results within a short period.
False
True or False: Under the U.S. Sentencing Commission Guidelines, companies without compliance programs can pay fines many times larger than companies with established compliance programs.
False The guidelines impose smaller fines on companies that take proactive steps to encourage ethical behavior or voluntarily disclose illegal activities to federal authorities.
True or False: A systems approach to management encourages managers to view each division as a separate, vital entity.
False. A systems approach to management encourages managers to complicate their thinking by looking for connections between the different parts of the organization.
True or False: According to the systems approach to management, an open system can function without interacting with its environment.
False. It is a closed system that can function without interacting with its environment.
The typical titles used for top managers are general manager, plant manager, regional manager, and divisional manager.
False. Its CEO, COO, CFO or CIO
True or False: Conceptual skills are most important for lower-level managers to possess.
False. Technical skills are most important.
True or False: Buyer dependence is the degree to which a company relies on a supplier because of the importance of the supplier's product to the company and the difficulty of finding other sources of that product.
False: This is the definition of supplier dependence.
It is typically the responsibility of _____ to develop employees' commitment to and ownership of the company's performance.
First line managers
What type of skills are equally important at all levels of management?
Human Skills
Which of the following statements best defines social responsibility? It is a business' obligation to pursue policies, make decisions, and take actions that benefit society. It is a business tactic used to gather society trends. It is what companies are legally obliged to do to protect their external environments. It is a business' responsibility to its shareholders. It is a business' responsibility follow societal mores.
It is a business' obligation to pursue policies, make decisions, and take actions that benefit society.
Which of the following is true about a company's specific environment? It is unique to a particular firm's industry. It has minimal impact on the day-to-day activities of a business. It encompasses broad legal and political trends that affect businesses. It includes sociocultural changes. It deals with economy trends of the country in which a business operates
It is unique to a particular firm's industry.
Flat Electronics, a local electronics manufacturing company, produces a significant amount of e-waste every day. The company disposes the waste by dropping it into the ocean despite it being prohibited by the government. The company is violating its _____ responsibilities to society.
Legal
Which of the following helps managers accurately analyze competition?
Managers often do a poor job of identifying potential competitors because they tend to focus on only two or three well-known competitors with similar goals and resources. Another mistake managers may make when analyzing the competition is to underestimate potential competitors' capabilities.
Which of the following helps managers accurately analyze competition? Refraining from underestimating the potential of competitors Focusing only on well-known competitors with similar goals and resources Focusing on the weaknesses rather than the strengths of the competitors Refraining from scanning the industry for competitors from unconventional sources Focusing exclusively on two or three major competitors
Managers often do a poor job of identifying potential competitors because they tend to focus on only two or three well-known competitors with similar goals and resources. Another mistake managers may make when analyzing the competition is to underestimate potential competitors' capabilities.
_____ refers to a transaction in which one party in the relationship benefits at the expense of the other.
Opportunistic behavior
Which of the following is a part of the general environment of an organization? Political Trends Customers Industry regulations Suppliers Advocacy groups
Political trends
Zett Technologies is a company that primarily focuses on enhancing the smartphone experience. It has recently developed a new operating system that is radically different from its previous one. Keeping this in mind, smartphone users are allowed to download a 'trial pack' to see if they found any problems or liked some changes made. The company is using a _____ approach to social responsibility.
Proactive
Which of the following is the least aggressive approach likely to be used by an advocacy group? Public communications Media advocacy Product boycotts Class action lawsuits Picketing
Public Communications
Gamma LLC. sells printers and scanners. Recently, some of its products were returned by the customers who were unhappy with the product quality. Gamma is now closely reviewing the complaints to understand the quality issues and come up with solutions. Which of the following concepts is illustrated in the scenario? Proactive customer monitoring Consumer confidence forecasting Rebranding Reactive customer monitoring Customer inertia
Reactive Customer Monitoring
Redd Publications Inc. has been buying its ink and paper from Beta LLC. for several years. Both the companies make an effort to keep their transactions fair and transparent. This has helped both the companies maintain mutually beneficial business ties. It can be said that Redd Publications and Beta exhibit _____ towards each other.
Relationship behavior
_____ are any groups that can influence or be influenced by the company and can affect public perceptions about its socially responsible behavior.
Secondary stakeholders
During the Bank Wiring Room phase of the Hawthorne Studies, Elton Mayo witnessed behavior reminiscent of the _____ that Frederick Taylor observed during his studies.
Soldering
Which of the following typically is NOT performed by top managers? --Creating a context for change --Developing in employees the attitudes of commitment to and ownership of the company's performance --Monitoring the business environment --Creating a positive organizational culture through language and action --Teaching and training employees to do their jobs
Teaching and training employees to do their jobs
Which type of skills are the most important to the success of lower-level managers?
Technical Skills
Which of the following is an important step in establishing an ethical climate in an organization? Eliminating grapevine communication in the organization Allowing flexibility in ethical standards Limiting bottom-up communication in the organization Discouraging employees from reporting ethical violations The top managers behaving ethically
The top managers behaving ethically
Which of the following is a characteristic of derailers?
They are abrasive and intimidating.
According to Linda Hill's study, which of the following is typically an expectation that managers have during the initial stages of management?
They believe that they need to "be the boss".
Which of the following is an objective of ethics training? To assign upper-level managers to be in charge of operations To discourage employees from reporting violations To bring in flexibility in ethical standards To achieve credibility with employees To delegate decision-making authorities to all employees
To achieve credibility with employees
____________ are executives responsible for the overall direction of the organization.
Top managers
True or False: After the company founders are gone, stories and heroes can help to sustain the founder's values, attitudes, and beliefs in the organizational culture.
True
True or False: In order to ensure that a company's ethics code will encourage ethical decision making and behavior, companies need to accomplish two objectives. The first is to communicate the codes to others both within and outside the company. The second is to develop practical ethical standards and procedures specific to the company's line of business.
True
True or False: Managers often do a poor job of identifying potential competitors.
True
True or False: Stakeholders are people or groups with an interest in a company's actions.
True
True or False: Successful organizational cultures seem to be based solely upon consistency (i.e., "strength" of the organizational culture).
True
True or False: The Hawthorne Studies proved that financial incentives were not necessarily the most important motivator for workers.
True
True or False: The general environment consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations.
True
True or False: The media would be an example of a secondary stakeholder group for an organization.
True
True or False: There are four decisional sub-roles: entrepreneur, disturbance handler, resource allocator, and negotiator
True
True or False: Top managers are responsible for creating a climate for change in an organization.
True
True or False: Under the U.S. Sentencing Commission Guidelines, a culpability score is a way of assigning blame to a company.
True
True or False: Upper-level managers may actually spend more time dealing directly with people than lower-level managers.
True
Jason is a member of a self-managed team at TREX Electronics. His team's top priorities are understanding customer requirements and expectations. It would appear that TREX is:
allowing its employees to assume various decisional roles.
With integrative conflict resolution, _____.
both parties work together to create an alternative solution that includes shared preferences
Image Inc. has decided to place emphasis on environmental activism in its organizational culture. The company has introduced many changes in the building; there are now waste recycle units, posters talking about nature conservation, and new uniforms for the housekeeping staff. These modifications indicate that Image is using _____ to foster environmental activism among its employees.
cognitive maps
A first-line manager for a large electric generator manufacturer would:
manage the performance of employees who actually build the generators.
The function of _____ typically involves deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company.
organizing
A(n) _____ is a test that estimates employee honesty by directly asking job applicants what they think or feel about theft or about punishment of unethical behaviors.
overt integrity test
According to Kohlberg's model of moral development, people at the _____ make decisions that are based on selfish reasons.
preconventional level
When the media in Viretia informed the public that Ellie's Foods products manufactured in Viretia contained a high level of certain cancer-causing pesticides, the Viretian government immediately ordered Ellie's to stop production. The Viretian government served as a(n) ____.
primary stakeholder
A company implementing a(n) ____ strategy would demonstrate the greatest willingness on the part of the company to meet or exceed society's expectations.
productive
According to the ____, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability.
punctuated equilibrium theory
According to human relations management _____.
success depends on treating workers well
An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.
technical skills
Which of the following is a secondary stakeholder group? governments suppliers the media employees shareholders
the media
The three stages of moral development identified by Kohlberg are ____.
the preconventional level, the conventional level, and the postconventional level
FREX Enterprises is a company that manufactures dental surgery equipment. The company has experienced excessive financial losses during the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.
top management
A person who reports others' ethics violations to management or legal authorities is termed a(n) _____.
whistleblower
