mgt 307

What is the best strategy for dealing with the silent member in a meeting?

Encourage silent members to participate without being obvious or overdoing it.

______ authority is based on the specified relationships among employees. ______ authority arises from the patterns of relationships and communication that evolve as employees interact and communicate.

Formal; Informal

A typical firm has three organization charts.

True

To introduce a new product on the market, Oranges Inc. has formed a group of seven people from various departments such as R&D, finance, marketing, and sales. This is an example of a ______.

cross-functional group

Orientation, dissatisfaction, resolution, production, and adjourning are alternate names for group ______.

development stages

In Ramesh's restaurant, workers are organized by their specialized functions—there is a kitchen manager and a dining room manager. What principle does this follow?

division of labor

Group ______ is about how members get along, not how they do their work.

dynamics

In job simplification, who is responsible for analyzing the steps in a job to see whether any can be eliminated, combined, or changed?

employees

To convert a group into a team, you must ______.

empower the members to set objectives, develop plans, and make decisions

All groups are teams, but not all teams are groups.

false

The trend is for MNCs to reorganize and become more ______.

flexible

The marketing department is an example of a(n) ______.

formal group

A group made up of members that all perform jobs related to the same work unit or department is called a(n) ______ group.

functional

This group stage is characterized by dissatisfaction and frustration.

storming

Whenever there is a meeting, Ashley tries to change the subject and bring up topics such as relationships in the office, rumors, and gossip. Ashley is a ______ member.

wanderer

Flat organizations are characterized by ______.

wide spans of management

______ groups consist of managers and the employees they supervise.

Command

______ are expectations about behavior that are shared by members of a group.

Norms

______ are flexible, with minimal focus on procedures and rules, broadly defined jobs, and decisions made at lower levels.

Organic organizations

______ is a hierarchy that narrows as it flows top-down in the organization.

Scope of authority

With ______ authority, important decisions are made by top managers. With ______ authority, important decisions are made by middle and first-line managers.

centralized; decentralized

What is the name for two or more members with a clear leader who perform independent jobs with individual accountability, evaluation, and rewards?

group

Price Chopper is functioning well because they have the right mix of cashiers, stockers, baggers, and shift managers on every shift. Their success is because of ______.

group composition

Competence and commitment are two key variables in ______.

group development

The five components of group structure are ______.

group type, size, composition, leadership, and objectives

These types of groups help specialized departments understand and coordinate with other departments.

horizontal groups

The three parts of meetings are ______.

identify objectives, cover agenda items, and summarize and review assignments

Liang writes codes for web pages on the company's corporate website. Her manager asks her if she would design banners from now on as well, though she has not done this type of work before. What is Liang's manager doing?

job enlargement

Job rotation is a variation of ______.

job expansion

Vithika's job consists of directing customers into the automated car wash. She used to be in charge of stocking the gift shop as well, but then a new manager came in and reduced the number of tasks she was responsible for. What did the manager practice?

job simplification

In today's meeting, Malia helped reduce conflict by showing how each person's contributions were valuable. What team role did Malia play?

maintenance role

A firm with boundaryless interrelationships among different organizations may be viewed as a central hub surrounded by outside specialists that change as needed. This is known as a ______ organization.

network

Boundaryless interrelationships among different organizations are known as ______ organization.

network

In this group stage, members often become more satisfied with the group as they develop friendships and learn to work together.

norming

Initiating activities, searching information, and summarizing ideas are examples of which group role?

task roles

McDonald's restructured into four zones—Northeast, South, Central, and West. This refers to ______ departmentalization.

territory

What does an organizational chart illustrate?

the level of management hierarchy, chain of command, departmentalization, the division and type of work

Each group/department's performance is affected by at least one other group, and each department affects the performance of the total organization. This is known as ______.

the systems effect

Job design is the process of identifying tasks that each employee is responsible for completing.

true

A continually evolving network of contingent workers and companies that unite temporarily to exploit specific project opportunities is known as a ______ organization.

virtual

______ comes with a manager's job, whereas the ability to influence someone else is ______.

Authority; power

One of the challenges of team recognition is to ______.

correctly balance individual and teamwork compensation and recognition with the level of individual and team performance

The expression of constructive opinions, concerns, or ideas about work-related issues that lead to improved work and group processes and innovation is known as ______.

voice

With innovative growth strategies in a dynamic environment, ______ work well, whereas with a stability strategy, ______ work well.

organic structures; mechanistic structures

The performance of a group depends on multiple factors, such as ______.

organizational context, group structure, group process, and group development stage

During the norming stage, the appropriate management style is usually ______.

participative

Job rotation is the process of ______.

performing different jobs in some sequence, each one for a set period

When you walk into Target, you notice that they have different aisles organized on similar products: produce, bath and bed, makeup, etc. Target has ______ departmentalization.

product

Unity of command and direction ______.

requires that each employee report to only one boss

The clear line of authority from the top to the bottom of an organization forming a hierarchy is known as the ______.

scalar principle

People with narcissistic personalities often only seek personal gain fit into which of the following roles?

self-interest role

The group manager ______, while the team leader ______.

takes responsibility for performing the four functions of management; empowers members to take responsibility for performing the management functions

______ are played by members who do and say things to develop and sustain the group process with cooperative behavior to benefit others or the entire team.

Group maintenance roles

______ are played by members who do and say things that directly aid in the accomplishment of the group's objectives.

Group task roles

A system where all management positions are dropped and the hierarchy of people is turned into a hierarchy of purpose to foster greater collaboration is called ______.

a holacracy

"Do I need to be personally involved because of my unique knowledge or skills?"; "Is the task my responsibility, or will it affect the performance or finances of my department?"; and "When is the deadline—is quick action needed?" are three questions used to determine if ______.

a task's priority is low, medium, or high

The conglomerate (holding company) structure is based on ______.

autonomous profit centers

A company organizes its departments around essential internal input activities, such as making, selling, and financing products and services. This is ______ departmentalization.

functional

John is beginning the meeting at 9:00 a.m. as he said he would in the email he sent. He starts by talking about the progress to date and the purpose for the specific meeting. John is executing which part of the meeting?

identifying objectives

What is the definition of a team?

A team has a small number of members with shared leadership who perform interdependent jobs with individual and group accountability, evaluation, and rewards.

Jobs on a team are interchangeable and are assigned by the members as they perform dependent parts of the entire process.

True

Team leaders empower members to take responsibility for performing management functions and focus on developing effective group structure and group process.

True

Job enrichment is the process of ______.

building motivators into the job itself to make it more interesting and challenging

A company in which the top managers make the important decisions is usually associated with ______.

centralization

Jessie is the most experienced worker in her department. When Elena, the department manager, has the day off, Jessie sometimes feels frustrated because she knows what needs to be done but can't give orders to the other employees. What principle is Jessie following?

chain of command

Jessica is a vice president of a medium-sized organization, and Lyla is her assistant. Usually, Lyla creates reports, arranges meetings, and orders catering for important lunchtime meetings. Jessica is especially busy this week, so she asks Lyla to create PowerPoint slides for an upcoming presentation Jessica will give, based on a presentation outline Jessica has prepared. Lyla hasn't been asked to do this before. What is Jessica doing?

delegation

Tom only deals with employee expense reimbursement, while Tania only deals with customer satisfaction surveys. This exemplifies ______.

division of labor

A ______ structure is based on semiautonomous strategic business units. This structure creates coordinated companies within a company.

divisional

A(n) ______ structure is based on semiautonomous strategic business units.

divisional

What are the five stages of group development?

forming, storming, norming, performing, and termination