mgt 3180 test 1 purvis

. Zara strategically uses information technologies to do all of the following EXCEPT: Build silos of responsibilities with limited interaction between store managers, designers and market specialists Bring new products quickly to market, meeting customer demands Keep its inventory levels very low (relative to other retailers) Maintain a rich, centralized repository of customer data

Build silos of responsibilities with limited interaction between store managers, designers and market specialists

Which one of the following enterprise systems is social IT increasingly integrating with? CRM ERP SCM SAP

CRM

Apple Inc. has developed iTunes, a unique propriety software system that supports Apple's need to delivery digital content to its customers. Apple chooses to develop iTunes rather than use an existing enterprise system solution, most likely because: The critical process of content delivery is Apple's strategic advantage. The ability to integrate with existing enterprise systems does not exist. Apple was not satisfied with the look and feel of existing enterprise systems. The ability to integrate with existing enterprise systems doe

The critical process of content delivery is Apple's strategic advantage.

Which virtual team challenge is more difficult for managers to manage/manipulate since there may be a great deal of difference between groups and individuals? Diversity Technology Location Communication

Diversity

In this business structure the firm is a hierarchy organized around a set of functions. Each group has a core competency that it concentrates upon. Functional Process control Business process Technology

Functional

Reengineering is all of the following except: Gradual and systematic Associated with very high reward if it succeeds Threatening to employees Sometimes suspected to be used to justify downsizing

Gradual and systematic

Which one of the following is a valid statement? Most jobs today have a significant information systems component. It takes more time to access information. The cost to access information has risen. Personal productivity has dropped as a result of technology.

Most jobs today have a significant information systems component.

_____________ offer a reason for value derived from plenitude. Network effects Business ecosystems Centralization Decentralization

Network effects

A social business strategy is designed to use social IT tools for all of the following EXCEPT: Networking with employees, customer and/or suppliers Innovating with stakeholders Building deeper connections with stakeholders Collaborating with stakeholders

Networking with employees, customer and/or suppliers

The "Managerial Levers" concept is useful for the following reasons: Management should not make a change unless they align multiple issues, such as tasks, measures, values, incentives, etc. Management can find what "levers" to push to force people to do what they want. System investments need to be financially highly leveraged. None of the above

Management should not make a change unless they align multiple issues, such as tasks, measures, values, incentives, etc.

Many companies like Zara use POS to capture information on what has sold, to whom and when. This use of technology to realize efficiencies supports which one of Porter's value chain activities? Marketing & Sales Outbound Logistics Operations Services

Marketing & Sales

Which organization structure typically assigns workers two or more supervisors in an effort to make sure multiple dimensions of the business are integrated? Matrix Hierarchical Flat Networked

Matrix

Which part of the value chain includes the manufacturing of goods? Operations Service Inbound Logistics Outbound logistics

Operations

Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality. Which one of the following enterprise systems supported Sloan's transformation? PLM ERP SCM TQM

PLM

Hofstede's cultural dimensions include all of the following EXCEPT: Past Focus Orientation Power Distance Masculinity/Femininity Uncertainty Avoidance

Past Focus Orientation

To help employees accept new technologies like an information system, a manager will do all of the following EXCEPT: Provide minimal rationale for the new system Ensure employees find the system easy to use Demonstrate that the system will allow them do more or better work for the same amount of effort Reward users of the new system

Provide minimal rationale for the new system

Enterprise systems are useful for organizations seeking to do all of the following EXCEPT: Reduce duplication of data and effort Standardize processes Make effective use of organizational databases All are reasons to use enterprise systems

Reduce duplication of data and effort

This is an approach that links a company with providers of the raw components it needs to make a product or service, manufacture that product or service, and delivers it to customers. SCM ERP SAP CRM

SCM

Which collaboration technology is becoming more and more popular both inside and outside organizations, consuming much of our attention on a day-to-day basis? Social networking on mobile devices Intranet Wikis Talking on mobile phones

Social networking on mobile devices

At Zara, decision rights for ordering have been granted to whom? Store managers Headquarters Central production Regional managers

Store managers

Suppose Zara has a linked supply chain with Silk City, a fabric supplier. Zara and Silk City use IT to seamlessly exchange data, communicating requirements as well as delivery expectations. The relationship between Zara and Silk City is best described as: Strategic alliance Co-opetition Competition None of these are correct

Strategic alliance

This model suggests that employee attitudes may change if they think the new system will help them to do more or better work for the same effort, and that it's easy to use. Employee participation in the system's design and implementation also helps. Technology acceptance model Information management model Capability maturity model Employee technology model

Technology acceptance model

Which model is best used to understand the ways in which information technologies allow a firm to both attain and sustain a competitive advantage? The Resource-Based View Porter's Competitive Forces The Network Effect Porter's Value Chain

The Resource-Based View

All of the following are likely causes of Kaiser Permanente's difficulties before their new KPHealthConnect EXCEPT for: The failure of automated systems Bonus incentives not matching strategy The alignment of the Information Systems Strategy Triangle Patient service processes needing to be updated and streamlined

The failure of automated systems

Organizations use the enterprise system to drive the redesign of a business process (rather than the process driving the system implementation) for all of the following reasons EXCEPT: The organization has highly specialized processes that are not seen as best practices. The organization is just starting out and has no defined processes. There is little time or resources to deviate from best practices. none of the above

The organization has highly specialized processes that are not seen as best practices.

All of the following are true about the Information Systems Strategy Triangle EXCEPT: The organizational strategy is the most important of three strategies The IS strategy can be used to gain competitive advantage through constant innovation Successful firms have an overriding business strategy that drives the other strategies Success can only be achieved by designing al three components of the strategy triangle so that they complement each other

The organizational strategy is the most important of three strategies

The main benefit of ________________ is that users can work collaboratively to easily create and edit Web pages, and link them to useful resources. Wiki Groupware Social networking ties VPN

Wiki

All the following are true about social networks EXCEPT: are formal networks supplement and possibly replace organizational charts can be IT enabled is integrated with the work processes themselves

are formal networks

A general manager should: d) Understand the use and consequences of technologies relevant to the business a) Rely on IS personnel to make IS decisions b) Ignore how IS are used and managed e) Not be expected to ask or understand technology related questions

d) Understand the use and consequences of technologies relevant to the business

Which one of the following is NOT a factor driving the use of telecommuting? e) Stronger sense of company culture Geographic flexibility Lower employee turnover Higher job satisfaction

e) Stronger sense of company culture

A blue ocean strategy includes all of the following EXCEPT: firms achieve competitive advantage through cost leadership, differentiation or focus a different approach than read ocean creating new demand in untapped marketplaces the goal is not to beat the competition but make it irrelevant

firms achieve competitive advantage through cost leadership, differentiation or focus

. Organizations seek to gain a competitive advantage by differentiation, cost, or _________. focus profit service value

focus

Lewin's stage model includes all of the following EXCEPT: full acceptance unfreezing changing refreezing

full acceptance

A business process perspective has all of the following characteristics EXCEPT: functional focus goals optimized for the organization interrelated, sequential set of activities and tasks that turns inputs into outputs need for sophisticated software

functional focus

Cognizant's organizational structure was ________, but realized as its organization grew and its services became more complicated that a __________ structure for the organization was more appropriate. hierarchical, matrix flat, matrix matrix, networked hierarchical, networked

hierarchical, matrix

Control variables within the organizational design variables include: values data planning incentives

values

The strategic use of this competitive force includes selection of supplier and threat of backward integration Bargaining Power of Suppliers Bargaining Power of Buyers Threat of Substitute Products Industry Competitors

Bargaining Power of Suppliers

_________________ is defined as the perceptions that people hold about how things are done in their community. Beliefs Values Culture None of these are correct.

Beliefs

Two automobile manufacturers are working together to develop hybrid technology. This type of relationship between the two automobile manufacturers is best described as: Co-opetition Strategic alliance Competition Collaboration

Co-opetition

Considering RBV, value sustainability comes from all of the following EXCEPT: Considered valuable Tough to imitate Hard to substitute Difficult to transfer

Considered valuable

Creative destruction is also known as: DYB was unpopular with Jack Welch GYB unstabalizes the company in the long term

DYB

Information systems offer opportunities in collecting and organizing data for all of the following management control processes EXCEPT: Data collection Evaluation Communication IT offers opportunities for all three management control processes

Data collection

IT capabilities include all of the following EXCEPT: IT assets Technical skills IT Management skills Relationship skills

IT assets

All of the following statements concerning culture are true EXCEPT: Ideally espused and enacted values should be quite different Cultures can clash between IS developers and their clients Variation across national cultures may lead to differing perceptions and approaches to IS development Differences in culture can result in differences in the use and outcome of IT

Ideally espused and enacted values should be quite different

This framework is called the ____________________ because it relates business strategy with IS strategy and organizational strategy. Information Systems Strategy Triangle Hypercompetition Model Porter's Generic Framework None of the above

Information Systems Strategy Triangle

The negative consequences of monitoring an employee's discrete tasks include all of the following EXCEPT: The worker feels empowered to make significant contributions to the business. The worker can become disconnected from the larger business process. There can be less of an opportunity for the worker to broaden his/her skills. The privacy rights of an employee may be violated

The worker feels empowered to make significant contributions to the business.

To be agile: necessitate a high degree of IT use needs radical change while stable, they take a lot of effort to change not easily reconfigured nor redesigned

necessitate a high degree of IT use

Team members who are _______________ and prefer to do several activities at one time may want to have IM or VOIP available to them so that they can communicate with their colleagues and still work on other tasks. polychronous bichronous asynchronous ambidextrous

polychronous

Anchoring new approaches in the culture; and reinforcing change by highlighting areas in which new behaviors and processes are linked underlie: refreezing full adoption unfreezing change

refreezing

A ________________________ is a coordinated set of actions to fulfill objectives, purposes and goals. strategy mission vision goal

strategy