MGT 3301 exam 1- Baylor

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Values

Shalom Schwartz believed that ___ impact behavior no matter what the context.

Can recognize and use patterns

Spatial intelligence

Naturalistic intelligence

Sternberg applied what he called "practical intelligence" to leadership by using and aspect of intelligence referred to by Gardner as

Prioritize commitments

Stressed

Should help develop self-efficacy in their employees by mentoring and role modeling

Studies imply that managers

Satusfaction

Studies show that met expectations are strongly correlated with feelings of job ___.

Stereotype

Studies show that women have a harder time being perceived as effective leaders, which is a result of a negative ___.

Group/team

Studying the dynamics of conflicts among coworkers is a study of what level of OB?

- located between personality ans external influences on the diversity wheel - readily discernible to other people - viewed as being unchangeable

Surface-level characteristics are

Perceived behavioral control

Talking to team members working on a class project about solutions to obstacles can increase ___ and create positive intentions about doing the work.

Suppress

The ___ option in Thomas' framework means that differences are squelched or discouraged.

Both have proactive personalities.

The best situation in business is for you and your manager to

Reinforce appropriate beliefs

The best way for managers to influence employees behavior is to

Taking self-assessments

The best way to increase self-awareness is through:

Personality

The combination of stable physical, behavior and mental characteristics that give individuals their unique identities is called:

Bottom

The continuum of individual differences places attitudes and emotions at the ___.

20%

The cost of turnover for a valuable hourly employee is approximately ___ of his or her salary.

Forward-looking.

The emotion of fear is usually

Problem solcing

The systematic process of closing gaps between a desired outcome and actual situation is called ___ ___.

Job satisfaction

The term ___ ___ reflects the extent to which a person likes his or her job.

Individual differences

The term ___ is used to collectively describe people's traits and behaviors that are influenced by genetics and environments.

Situation, target, and perceiver

The three components of perception include

Internal and external

The two forms of locus of control are

Person factors.

The various characteristics that make individuals unique are known as

- educating employees about how stereotypes influence behavior - creating opportunities for diverse employees to work together as equals - encouraging employees to increase their awareness of stereotypes

The ways managers can work to reduce stereotyping include:

Generational

The workforce includes greater ___ diversity than ever before due to the population getting older but continuing to hold jobs.

Job satisfaction

There are four attitude and four behavior components found to correlate with ___.

External locus of control

Those who believe their performance is a product of circumstances beyond their immediate control posses a(n):

Resources

To solve problems effectively, it is important to consider necessary ___, such as people who will provide support.

Diverse people are included, but their differences are not valued or appreciated

Toleration differs from isolation as an approach to diversity issues in that

True

True or false: Perceptions of organizational support can be either positive or negative.

False

True or false: Satisfies employees tend to care less about providing quality customer service.

Flase

True or false: Technical expertise is the only factor that matters in getting a new job or advancing one's career.

True

True or false: The U.S. government disqualifies transgender people from serving in the military.

False

True or false: You must be born with self-efficacy.

Satisfaction

Turnover has a moderately strong negative relationship with job ___.

Provide equal access to both younger and older employees

What approach to training and learning activities should employers use when attempting to retain an aging workforce?

Personal computer

What invention defined baby boomers?

65 million - AIDS

What was the population size and event of Gen Xers?

Direction of gaze

Which characteristic of the perceiver is the first step of the perception process?

- folded arms - crossed legs - facial scowl

Which nonverbal cues suggest that someone is defensive?

- more customer loyalty and engagement - increased productivity - improved profitability

Which of the following are benefits firms gain as a result of having highly engaged employees?

- the ability to get things done through others - the ability to manage people - current job performance

Which of the following are common criteria for deciding whether to promote an employee?

- Stefan and his team are laid off due to company-wide downsizing - Jin's manager gives him a new project

Which of the following are examples of situation factors?

- they are generally stable - they can guide behavior subconsciously

Which of the following are true about values?

- it is stable across situations - it results from the interaction of genes and the environment - it combines characteristics that give people unique identities

Which of the following are true of personality?

- the training power of core self-evaluations is limited because of the fixed nature of the traits - using core self-evaluations as one characteristic works better than using the four traits - self-efficacy is more flexible to use in training than the other traits

Which of the following are true of using core self-evaluations in a managerial role?

- they should pay attention to emerging scientific data on how personality affects important work processes and outcomes - they should be scientific - they should be precise

Which of the following describe how effective managers should address personality?

Create a public profile of important managers and leaders in the organziation

Which of the following is a recommended method of understanding which individual differences are valued by employees?

Preference to work independently

Which of the following is an example of a person factor?

David doesn't think he will get in trouble for cutting corners.

Which of the following is an example of unethical behavior at work?

Feelings of autonomy

Which of the following job characteristics is most likely to increase job satisfaction under the dispositional/genetic components model?

Training programs

Which of the following often fall short when diversity of intelligences is taken into account?

It goes beyond common sense

Which of the following statements about OB is true?

Very few unethical acts are illegal

Which of the following statements about unethical behavior is true?

As you progress in your career, soft skills become more important

Which statement about the skills needed later in one's career is true?

- research on its effectiveness shows mixed results - it can make or break an individual in a given job

Which statements about emotional intelligence are true?

Broader

A ___ concept of personality allows you to more effectively predict behavior.

Discrimination

A situation in which employment decisions about a person are due to reasons not associated with performance or are not related to the job is called ___.

Ethical dilemma

A situation with two choices, neither of which resolve the situation in an ethically acceptable manner is called a(n) ___ ___.

Subjective

According to Ajzen, modeling desired behaviors is an effective way to impact the intentions of others and increase ___ norms about doing work.

51%

According to anonymous surveys, what percentage of high school students admitted to cheating on tests?

Person

According to the Organizing Framework for Understanding and Applying OB, human and social capital is considered a ___ factor that aids in employee engagement at work.

Diversity

Adopting policies and procedures that meet the needs of all employees encourages more ___ in organizations.

Can be voluntary or mandatory

Affirmative action programs

Women; minorities

Affirmative action programs have generated many opportunities for ___ and ___.

Trusting, good-natured, cooperative, softhearted

Agreeableness

Organizational behavior

An interdisciplinary field focused on understanding and managing people at work is ___.

Fundamental attribution bias

Assigning someone's behavior to his or her personal characteristics instead of the circumstances is called:

Workaholic, idealistic, work ethic, competitive, materialistic, seek personal fulfillment

Baby boomer

The intelligences necessary for the job.

Before managers can identify the best job candidates, it is first necessary for them to identify

- gender and emotional status - direction of gaze - cognitive load

Characteristics of the perceiver include

Psychological discomfort

Cognitive dissonance is a representation of:

Managerial support of workplace creativity raises self-efficacy

Creativity

Feelings or emotions that one has about a given object or situation

Definition of the affective attitude:

How one intends or expects to act toward someone or something

Definition of the behavioral attitude:

Compares a person's performance on one task to behavior on other tasks

Distinctiveness

Resembles a labyrinth

Eagly and Carli determined that modern women have a career path that

Inputs and outcomes

Feelings of equity are based on a comparison of which two factors?

By modifying intentions

In Ajzen's model, what is the best way to change a behavior?

Emotional stability

Individuals with high levels of ___ tend to be relaxed, secure, unworried and less likely to experience negative emotions under pressure.

Complex jobs tend to enhance self-efficacy

Job design

Person factor.

Masahiro prefers to work as a team member. He enjoys working collaboratively with others. This preference is a(n)

Cognitive concepts

Mental groups of objects that are considered equivalent are called

Perception

Object recognition is a major function of ___.

Risen significantly

Over the past seven decades, intelligence levels in developed countries have

- organizational citizenship - job turnover - job performance

Select all the behavioral outcomes of job satisfaction:

- supporting employee volunteer work - offering flextime - outlining expectations in a company manifesto

Select all the ways that Cisco increases employee commitment.

- affective - behavioral - cognitive

Select the components that influence overall attitudes.

Training linked to goal setting, action planning, and self-motivation increases self-efficacy

Self-management

Have different reactions from people

Since person factors are different for everyone, a change in environment will:

Soft

Skills dealing with human relationships and interactions are referred to as ___ skills.

Desirable characteristics possessed

The most effective method for raising one's self-esteem is to think of

True

True or false: A person's scores on the Big Five reveal a personality as unique as that person's fingerprint.

False

True or false: OB and problem solving are at odds and do not go together when studying OB.

Is not an effective perspective for management.

Viewing personality in terms of liking and fit

Problem.

When there is a difference between a goal and the actual outcome, this is know as a(n)

Mental abilities and intelligence

Which individual differences are stable over time and difficult to change?

- it can lead to biased decisions - it happens without conscious awareness - it comes from people's memory

Which of the following are true concerning implicit cognition?

- the americans with disabilities act protects their workplace rights - they have high unemployment rates - they are a valuable source of talent for many corporations

Which of the following describe circumstances facing people with disabilities?

Falsifying transcripts and application materials

Which of the following is a form of cheating that occurs among school administrators?

3 levels of organizational behavior

individual, group/team, organization

soft skills

interpersonal skills and personal attributes related to our human interactions

hard skills

technical expertise and knowledge to do a particular task or job function

To use properly trained employees to administer tests or analyze results

A word of caution about using personality tests is to be sure

Withdrawal cognitions

An individual's overall thoughts and feelings about quitting are called ___ ___.

Retrospective

Anger is usually a ___ emotion.

Using one's mind and body to coordinate physical movement

Bodily intelligence

- where you live - your religious affiliation - your work experiences

Examples of external influences of diversity are:

Interpreting people's behavior according to our expectations

Expectation stereotypes

Technical

For most jobs, candidates are selected for their ___ skills.

Multitasking, difial natives, independent learners, online life, communicate fast and online

Gen Zers

Lead to success

High levels of self-efficacy

Commitment

Hiring people whose personal values align with the organization's is a good way to increase employee ___.

By drawing on information or past decisions stored in long-term memory

How do people make judgements or decisions at the end of the social perception process?

Self-efficacy

How people feel about their chances of doing something successfully is known as ___.

Subjective norm

In Azjen's theory of planned behavior, a perceived social pressure for or against a behavior is a(n)

On opposing sides of the circle.

In Schwartz's circular-motivation structure, individuals are least likely to hold two values that are

- security - tradition - conformity

In Schwartz's theory, which of the following values are dimensions of conservation?

Hispanic

In responses to changes in its core customer demographics, Target launched a campaign to reach out to ___ customers.

Less than half of the population.

In the United States, by 2060 whites will constitute

Schema

In the encoding and simplification stage, we assign pieces of information to cognitive categories that build on a ___ representing a mental picture or summary that helps simplify our experience.

Placing certain employees in functionally independent "silos"

In the isolation approach, managers respond to diversity issues by

Inputs; outcomes

In the systems approach to OB, person and situation factors are considered ___, while the three levels of analysis are categorized as processes or ___.

Person and situation factors

In the systems model of the organizing framework, what are the initial drivers of all outcomes?

Organizational citizenship

Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called:

Both genetics and environment

Individual differences are determined by

- reasoning - constructive thinking - problem solving

Intelligence entails a person's capacity for ___.

Multiple intelligences

Intelligence is more practically thought of as

Generalizability

Intelligence training that does not replicate what users actually do in their daily life lacks which essential characteristics?

Understand, connect, and work with others

Interpersonal intelligence

Understand and regulate oneself

Intrapersonal intelligence

Everyone's

It is ___ responsibility to confront ethical issues in the workplace.

- performance - training - employee selection

It is believed that awareness of multiple intelligences should play an important role in

Attitudes

Job satisfaction and employee engagement are two workplace ___ measured by management.

- organizational citizenship behavior - job performance

Job satisfaction has a positive association with which one of the following behavioral outcomes?

Employee engagement

Kahn described "the harnessing of organization members' selves to their work roles" as:

Consensus; distinctiveness; consistency

Kelley hypothesized that people make casual attributions by observing three dimensions of behavior called ___ ___ and ___.

High self-efficacy managers should be given an opportunity to prove themselves under pressure

Leadership

Situation

Leadership and stressors are considered ___ factors that contribute to employee engagement levels.

- decreasing bias against applicants - reducing expenses associated with hiring - expanding the number of candidates being considered

Major reasons the companies use personality tests include

Performance and job satisfaction

Managers are likely to be able to influence ___ by implementing policies that positively impact self-evaluations, attitudes and emotions.

Providing education about how stereotypes work

Managers can reduce the effect of stereotypes by

Flexible individual differences

Managers have more influence over

Fixed

Managers should hire and test for workers who possess traits that are relatively

Is a good business move

Managing diversity and targeting specific demographics

Positive

People who have a ___ attitude about work will be more open to working longer hours.

Stress

Perceived ___ has a number of consequences for health and a negative association with employee engagement.

Person factors

Personality and positive psychological capital are considered ___ ___ that contribute to employee engagement.

Solving

Problem-___ efforts can be adversely affected if the problem is incorrectly identified.

- social - moral - legal

Reasons for managing diversity go beyond its ___, ___ or ___ dimensions.

Evaluate the opinion and the person giving it and ask for clarification

Rejected

- plans, prepares and practices - avoids or neutralizes obstacles - active in selecting opportunities - sets goals

Select characteristics of a person with height self-efficacy.

- effective communication - positive attitudes - active listening

Select interpersonal skills that foster respectful interactions.

- personal motivation to perform - reward systems that offer incentives for bad behavior - pressure from supervisor

Select reasons people are unethical at work.

- perceived unfairness of grading - low certainty of being reported - peer behavior

Select reasons students might cheat.

- self-awareness - relationship management - self-management - social-awareness

Select the elements of emotional intelligence.

- dissolving - solving - resolvinf

Select the types of solution response.

Narrow

A ___ concept of personality enables you to more precisely describe individuals.

Organizational citizenship behaviors

An employee who always arrives early, volunteers to train new hires, and offers constructive statements or suggestions for improvement exhibits which of the following?

Counterproductive work behavior

An employee who consistently arrives late, spends significant times surfing the internet or socializing, and makes frequent mistakes exhibits which of the following?

Dependable, responsible, achievement oriented, persistent

Conscientiousness

From our own race or culture

Culture and race consistency affect our social perceptions by making it easier to recognize and understand the emotions and behaviors of others who are

Beliefs or ideas that one has about a given object or situation

Definition of the cognitive attitude:

- can affect other people's reactions - convey messages to nearby people - may differ from felt emotions

Displayed emotuons

A subcomponent of an organization's overall atmosphere as defined by employees' aggregate perceptions about the firms diversity related format structure characteristics and informal values

Diversity climate

If results don't meet your expectations, reassess your plan and be patient

Frustrated

Engaged

Gallup has estimated that when employees are highly ___, the firm can achieve 10% higher customer satisfaction and loyalty ratings.

Diversity

Gardenswartz and Rowe identified layers of ___ to help distinguish the important ways in which people differ.

Semantic; person

General knowledge about the world is stored in ___ memory, whereas knowledge about individuals is stored in ___ memory.

Are larger than ever

Generational differences in the workforce

The evidence is inconclusive

How effective are brain training games at improving cognitive performance?

- healthier nutrition - technological complexity - better schooling - improved socioeconomics

It is believed that intelligence increases due to a combination of which factors?

Situation

It is important to understand the interaction of person factors and ___ factors.

Proactive personality type

It is very common for entrepreneurs to exemplify

Moderately

Job involvement is ___ related to job satisfaction.

Learn and use spoken and written languages

Linguistic intelligence

Deductive reasoning, problem analysis

Logical intellignece

Differentiating minority individuals from ourselves

Maintenance stereotypes

Solving

OB concepts can be applied to the problem-___ process to overcome challenges and improve your performance.

Commitment

OB researchers define ___ as "a force that binds an individual to a course of action of relevance to one or more targets."

Surveys

One way to make sure inputs in the Organizing Framework are positively oriented is to measure, track, and respond to ___.

Self-serving bias

One's tendency to take credit for success and deny blame for failure is called:

Commitment

Organizational ___ exists to the degree that an employee's personal values match the values present in a firm's culture.

Social

Organizational behavior emphasizes ___ perception rather than object perception

- adapt to their environment - manage tasks - manage themselves and others

People can use the skills associated with practical intelligence to

Internal locus of control

People who believe they control the events and consequences that affect their lives are said to possess a(n):

Feel that their success is explained by environmental factors

People with an external locus of control

Believe their success is due to their own efforts

Problem who possess an internal locus of control

Ethical

Reward systems, decision making, and organizational culture are all affected by ___ conduct.

Proactive

Which personality type is linked to intentions to be entrepreneurial?

Everyone has some level of introversion

Which statement about the prevalence of introversion is true?

As you progress in your career, soft skills become more important

Which statement about these skills needed later in one's career is true?

Good recommendations address causes.

Which statement best describes the ideal approach to making recommendations for solving problems?

Causes of unethical behaviors

ill wishing goals, motivated blindness, indirect blindness, slippery slope

Organizational behavior

interdisciplinary field concerned with understanding and managing people at work

eithical dilemmas

two choices but neither resolve the situation in an ethical way

Core self-evaluations

A broad personality trait comprised of four narrower and positive individual traits as components is called:

Perception

A cognitive process that enables people to interpret and understand their surroundings is called ___.

Ethics

A concern for right versus wrong is referred to as:

Get some distance from the situation to avoid losing control, consider the reason, and communicate with the person

Angry

Contingency approach

Knowing when to apply OB knowledge and tools to a circumstance

Fundamental attribution

One's tendency to blame another person's behavior on that person's personal characteristics as opposed to situational influences is known as ___ ___ bias.

Intellectual, imaginative, curious, broad-minded

Openness

- can usually overcome setbacks - feel that they control their destiny - blame their own flaws for poor results

People with an internal locus of control

Have a higher unemployment rate than those without disabilities

People with disabilities

Carry out more organizational citizenship behaviors

People with high emotional stability

The extent to which people feel comfortable to express their ideas and beliefs without fear of negative consequences

Psychological safety

Attitudes

Public open polls and surveys are methods used to measure workplace ___ since they can predict likely behavior in the workplace and in society

(1) categorization (2) inferences (3) expectations (4) maintenance

Rank the four steps in the stereotyping process.

Career progression and retention

Research shows that effective mentoring of Hispanics and other workers from minority groups can significantly improve

- a need to revamp firm's performance appraisal and reward system - resistance to change - diversity is not the firm's priority

Select barriers to successful diversity programs at work.

- personality - attitudes - leadership

Select personal attributes related to goodwill and trust.

Hard

Skills that are related to technical know-how, such as bookkeeping or financial analysis, are known as ___ skills.

- firms with at least one woman on the board of directors have outperformed companies with no women on the board - millennial workers do not yet have the job experience to fill roles held by retiring baby boomers - white americans will be less than half of the population within fifty years

Studies have shown that

Problem

The definition of a(n) ___ is when our desired outcomes do not match the actual situation.

Perceived organizational support

The idea that good treatment inspires good work is the basic premise of

Negative stereotype

The idea that older workers are less motivated is a

Job satisfaction

The most significant contributor to withdrawal cognitions is low levels of

Situation factors.

The myriad external elements that influence what we do, how we do it, and the outcomes of our actions are called

Attention

The process of becoming consciously aware of someone or something is called ___.

- adaptive - variety - generalizability

Which characteristics must intelligence training have for experts to consider it effective?

They range from positive to negative

Which of the following is true about attitudes?

- person factors can change situation factors - situation factors can change person factors

Which of the following statements about the relationship between person factors and situation factors are true?

Unethical behavior makes everyone in the workplace look bad.

Which of the following statements about unethical behavior in the workplace is true?

- LGBTQ employees often suffer deficits in their work engagement and performance because of a lack of inclusion - most fortune 500 companies offer workplace protections based on sexual orientation and gender identity - organizations will suffer if the LGBTQ workforce feels disenfranchised

Which of the following statements about workplace challenges for LGBTQ people are true?

- emotions communicate messages to others - emotions can change psychological states - emotions can motivate behavior

Which of the following statements are true about emotions?

Conscientiousness

Which personality trait has the strongest and most positive effect on performance?

Why or how does this cause a problem?

Which question is most important to ask during step 2 of the 3-step approach to problem solving?

- what are the differences between how you see yourself and how others see you? - what matters to you? - what changes will you make to achieve your goals?

Which questions should one ask when attempting to build emotional intelligence?

- "you've got to pay your dues" - "quit whining"

Which responses from management suggest a suppression approach to diversity issues?

People often fail at their jobs due to lack of soft skills.

Which statement about soft skills is true?

They link to other important organizational outcomes such as task performance and employee turnover

Why is it important for managers to track key workplace attitudes?

(1) destruction of lives (2) bankrupting of companies

Widespread corporate corruption has led to which two of the following?

Self-enhancement

Workers who value their own personal success and power more than they value teamwork and the needs of others exhibit which of Schwartz's values?

- reveal employee engagement - pinpoint why employees quit - understand job satisfaction

Workplace attitude surveys are valuable for managers because they can do which of the following?

- group - organizational - individual

Workplace attitudes come from the interaction of which of the following processes?

Needs

A challenge for managers is that all employees have different ___ to be fulfilled.

Ethics

A concern with identifying right and wrong behavior is referred to as ___.

Deny

A firm that lacks diversity among its workforce but insists that the company does not take into account factors such as age, gender, or ethnicity in making hiring decisions is using which generic action option in response to diversity issues?

Commitment

A force that binds an individual to a course of action of relevance to one or more targets is:

Equity

A manager who makes sure to treat employees in a manner that they perceive as fair is exhibiting which model of job satisfaction?

Consistency

A person who attributes behavior to external causes would give a low rank which dimension of behavior?

Psychopath

A person who has no close friends, lowers office morale through aggression and counterproductive work behaviors, and feels no remorse when his or her actions cause harm to others is likely a(n)

Locus of control

A relatively stable personality characteristic that describes how much personal responsibility you take for your behavior and it's consequences is:

Predictor

According to Azjen, someone's intention to engage in a given behavior is a strong ___ of that behavior.

On a holiday

According to Schwartz's theory, an employee who values tradition will not want to work:

Have social value

According to Schwartz's theory, if an employee values benevolence and universalism, it makes sense to assign projects or tasks that:

Work history

According to research, which area are job applicants most likely to lie about?

Intentions

Ajzen and Fishbein consider ___ as the key link between attitudes and planned behavior.

- facial features and body shape - nonverbal cues - physical attractiveness

Characteristics of the target include

Deep-level

Characteristics that take awhile to emerge during interactions, such as attitudes, opinions and values, are called ___-___ characteristics.

- they are not particularly beneficial for managers - they are not precise enough to have real value in management - most people evaluate a person's personality by whether or not they like them

Check all of the following statements that are true of liking and fit.

Values

Childhood events tend to cause ___ to vary across generations.

Constructive pointers and feedback especially for those victimized by learned helplessness is important

Coaching

Compares an individual's behavior to that of his or her peers

Consensus

Difficulty must match employees perceived self-efficacy

Goal setting and quality improvement

Make efforts to change and improve things around them.

People with proactive personalities

Organizational support

Perceived ___ ___ motivates employees to work hard and commit to the organization.

(1) emotional stability (2) locus of control (3) self-efficacy (4) self-esteem

What are the four components of core self-evaluations?

- an organization's markets and constituencies are culturally diverse - an organization's workforce should reflect the diversity of its customers

What are the main ideas behind the access-and-legitimacy perspective?

- Context of interaction - culture and race consistency

What are the two characteristics of the situation that affect the social perception process?

Customized training programs to improve communication skills

What did medical device maker Arthrex and Shaw Industries Inc. incorporate to raise productivity, satisfaction, and motivation among Hispanic employees?

Mobile phone

What invention defined gen Xers?

- they can be aggressive - they sometimes lack concern for others - they do not feel guilt or remorse for hurting others

Which of the following characteristics are true of psychopaths?

- a global scope - broad influence across all situations

Which of the following characterize personal values?

Parents, college admissions consultants, and counselors

Which of the following groups were caught cheating in the 2019 college admissions scandal?

Diversity training

Which of the following has been shown to kick-start mutual adaptation?

A new manager taking over the department

Which of the following is a situation factor at the group/team level that may contribute to a situation in which many employees quit their jobs during a short period of time?

Requiring every executive to spend one week working alongside front-line employees such as cooks or housekeepers

Which of the following is among the methods used by Hilton to increase organizational commitment?

Event memory

Which type of memory includes information on sequences of things that have happened in familiar situations?

Security

Which value is likely to be strongest in people who lived during the Great Depression?

Attitudes; behavior

Ajzen and Fishbein consider intentions as the key link between ___ and planned ___.

Race, pregnancy, and age

Organizations cannot discriminate due to ___.

- promotions - work - pay

Select all the job dimensions in the JDI tool developed at Cornell University.

- bullying - destroying firm property - gossiping - theft - drug and alcohol abuse

Select examples of counterproductive work behavior.

(1) extroversion (2) agreeableness (3) openness to experience (4) emotional stability (5) conscientiousness

Select the Big Five Personality Dimensions.

- avoid political behavior - provide job security - treat employees fairly - limit work environment stressors

Select the ways that POS can be increased.

- perceived organizational support - organizational commitment - employee engagement - job satisfaction

Select the workplace attitudes managers pay attention to.

- responding to changing customer demographics - paying attention to sexual orientation - helping women navigate their careers

Select ways companies are responding to the challenges of managing diversity.

- treat employees fairly and foster trust between managers and employees - hire people whose personal values align with the organization - make sure that management does not breach its psychological contracts

Select ways managers can increase employee commitment:

- perform at a high level - think of desirable characteristics possessed by yourself - apply yourself to things important to you

Select ways to improve self-esteem.

- has more generational variation than ever - includes four generations and will soon have a fifth - population are getting older

The US workforce

Values

The abstract ideals that influence the choices we make are called:

False

True or false: Most illegal unethical acts are prosecuted.

Conduct a cost-benefit analysis

What should an individual do before quitting a job?

71 million - 9/11 terrorist attacks

What was the population size and event of millennials?

Wthics

When someone asks if you know right from wrong, that person is most likely questioning your

Underemployment

When someone has a job that takes less education than they have, it is called

Workers are more productive and customers are more pleased

When the racial-ethnic makeup of store employees matches that of customers,

Problem solving.

When we attempt to meet our goals through a systemic process of closing gaps between goals and outcomes, we are

Using spanish words that have no english equivalent

Which approach did Target use in its social media campaign to target a new core demographic?

- creativity - problem solving - critical thinking

Which of the following are among the most sought-after skills for graduates according to the World Economic Forum?

- offering transgender-inclusive health insurance - assisting with taxes imposed on same-sex couples in states that did not recognize same-sex marriage - maintaining an inclusive culture

Which of the following are methods that have been used by major corporations to respond to issues regarding sexual orientation and transgender rights?

- set clear expectations for when employees are confronted with unethical behavior - determine likely causes of unethical behavior in managers and employees

Which of the following are things managers should do to deal with unethical behavior in the workplace?

They are an individual's feelings about a group of people

Which of the following is true of stereotypes?

People reentering the workforce after a temporary career break

Who are on-ramping programs designed to help?

Diversity

___ management focuses on changing an organization's culture and infrastructure such that people work to the highest productivity possible.

Attitudes

___ reflect feelings about people, places, and objects and can be positive or negative.

Machiavellian

A person who is willing to manipulate others and use any method, even those that are unethical or unfair, to gain an advantage over others in the workplace can be considered a(n)

Narcissist

A person who lavishes you with praise one minute and puts you down the next, or who always blames you for bad outcomes but demands all the praise for good outcomes, is likely a(n)

Internal

A person who ranks both consensus and distinctiveness low and consistency high is likely to attribute behavior to ___ causes.

Proactive

A person with a ___ personality is someone who is relatively unconstrained by situational forces and who affects environmental change.

Self-esteem

A person's general belief about his or her own self-worth is:

Can be increased.

A person's intelligence

A psychological contract

A person's perception about the terms and conditions of a reciprocal exchange between him or herself and another is called:

Relaxed, secure, unworried

Emotional stability

Job satisfaction

Employee motivation is positively related to:

Self-reliant, work-life balance, adaptable, cynical, distrust authority, independent, technologically savvy

Gen Xers

Counterproductive work behavior and turnover

High levels of job satisfaction lead to lower levels of which behavioral outcomes?

Organizational support

Managers who provide ___ can increase employee engagement, organizational commitment, job satisfaction, and other factors that make firms more functional and productive.

Diversity

Managing ___ helps maintain and grow an organization in an increasingly competitive marketplace.

- need fulfillment: understand and meet employee needs - met expectations: meet expectations of employees about what they will receive from jobs - value attainment: structure the job and its rewards to match employee values - equity: monitor employees' perceptions of fairness - disposition: hire employees with an appropriate disposition

Match the model name to the method management can use to boost job satisfaction.

Enhancement; transcendence

Schwartz's first bipolar dimension includes self-___ and self-___.

- job involvement - motivation - perceived stress - withdrawal cognitions

Select all the attitudinal outcomes of job satisfaction.

Mark Zuckerberg and Bill Gates

Select all the leaders who are perceived as introverts.

Understanding OB concepts

The distinction between person and environment is critical to:

Weaker than

The relationship between job satisfaction and organizational financial performance is ___ the relationship between job satisfaction and individual productivity.

Understanding and acceptance

The relationship building response to diversity issues seeks to foster relationships between diverse employee groups characterized by which features?

Demographics

The statistical measurements of populations and their qualities, such as age, gender, race, and income over time are:

External locus of control

Those who believe they performance is a product of circumstances beyond they immediate control possess a(n):

Patriotic, loyalty, disciplined, conformist, high work ethic, respect for authority

Traditionalist

Fax machine

What invention defined traditionalists?

To provide information about employees' job satisfaction

What is the purpose of the Job Descriptive Index (JDI) took developed at Cornell University?

to provide academic and leadership training to young men of color

What is the purpose of the fellowship initiative instituted by JPMorgan Chase?

Prioritize and focus on doing what is most important

What is the recommended way to deal with the stress of having too many commitments?

Individual

What level of OB would be represented by studies of people quitting their jobs because of unfulfilled personal values?

86 million - the election of Barack Obama

What was the population size and event of Gen Zers?

- employee motivation - positive employee attitudes

When a work environment generally matches an employee's values, the which of the following are at their greatest?

Feedback from others on how they see you in terms of the same competencies

When attempting to build emotional intelligence, to what should you compare your self assessment results?

Increased job performance, satisfaction and affective commitment

When both the employee and manager have proactive personalities this results in:

The whole is greater than the sum of the parts

When evaluating core self evaluations,

Attitudes and emotions

Which individual differences are flexible and altered more easily?

- employee engagement - better job satisfaction - more commitment to the organization - less tendency to resign

Which of the following are positively associated with organizational support in firms?

Leadership

Workplaces attitudes result from OB-related processes such as ___.

Others' perceptions of you

Your personal and professional success most heavily depends on

Job satisfaction

An affective or emotional response toward various facets of one's job is called ___.

Psychological contract

An employee's beliefs about what he or she is entitled to receive in return for what he or she provides to the organization are represented by his or her

Stereotype

An individual's set of beliefs about the characteristics and attributes of a group is called a:

Improved accounting/financial performance

An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?

Implicit cognition

Any thoughts or beliefs that are automatically activated from memory without our conscious awareness are examples of

Identifying potential causes

Asking "why or how does this cause a problem" is an important method for achieving which step of the 3-step approach to problem solving?

Counterproductive work behavior

Behavior that harms other employees, the organization as a whole or organizational stakeholders such as customers and shareholders is called:

Counterproductive

Behavior that harms other employees, the organization as whole or organizational stakeholders such as customer and shareholder is called ___ work behavior.

Attitudes

Beliefs you have that concern something specific, such as a specific person, are known as personal

Suspected causes of behavior

Casual attributions refer to

Grouping criteria such as gender, age, race and occupation

Categorization stereotypes

Show greater motivation

Compared to people with an external locus of control, people with an internal locus of control

Distinctiveness

Comparing performance on one task with performance on other tasks is characteristic of which dimension of attribution theory?

Judges whether a person's performance on a task is consistent over time

Consistency

- job/life satisfaction - motivation - job performance

Core self-evaluations have a desirable effect upon which of the following outcomes?

Corruption

Corporate ___ is prevalent even though most leaders are dedicated to operating ethical organizations.

Job satisfaction

Counterproductive work behavior has a strong negative relationship with ___ ___.

Be associated with increased well-being and satisfaction

Emotional intelligence has been shown to ___.

- encouraging employee interest in doing a task - guiding employee behavior

Employee motivation involves which of the following?

Categorical

Employees' evaluations of leader effectiveness are strongly influenced by their ___ knowledge of what constitutes good and poor leadership.

Stressors

Environmental characteristics that cause stress are called ___.

Dissolving

Eradicating or getting rid of the situation that is causing the problem is known as ___ problems.

Outgoing, talkative, social, assertive

Extroversion

Predict job performance better than agreeableness

Extroversion has been found to ___.

Perceptions

Faulty ___ about good versus poor performance can lead to inaccurate performance appraisals.

Engagement

Feeling a sense of urgency to complete your work is one indicator of employee ___.

- perception of people, rather than objects, is the focus of a discussion of perception in organizations - organizational behavior is more concerned with perception of reality than actual reality - perception helps people decipher their surroundings

How is perception related to organizational behavior?

Bipolar dimensions

In Schwartz's value theory, values are organized into two

Selection criteria

In choosing among alternatives to qualify a solution, a person is focusing on ___ if he or she considers such things as ethical implications, personal values, profits, and/or company reputation.

Women of color are represented better than men of color

In managerial and professional jobs

Continuation of employment with the firm

Individuals committed to an organization tend to display a:

Assuming people in a certain category possess the same traits

Inferences stereotypes

Contingency

Instead of trying to rely on "one best way" to manage, a manager may want to use a(n) ___ approach, which calls for using situationally appropriate tools.

Self-awareness

Knowing your own abilities, values, strengths, and weaknesses as well as how others view you in terms of these factors

Finding consonant elements that outweigh dissonant ones

Mena, a student, feels cognitive dissonance over her conflicting desires to hang out with her friends and to finish her class project. She reduces the dissonance by telling herself that finishing the project now means that she can have the entire weekend free to spend with her friends. Which method of reducing cognitive dissonance does this represent?

Entitled, civil minded, close parental envolvement, cyber literacy, appreciate diversity, multitasking

Millenials

- being overqualified for a job - lacking skills employers want - being unable to read well

Mismatches between work and education can include

Appreciate, compose and perform music

Musical intelligence

Live in harmony with the environment

Naturalistic intelligence

Person; culture

Organizational commitment occurs when employees value achievement and an employer rewards people for accomplishing goals. When this occurs, the consistency is called ___-___ fit.

- designing jobs that increase satisfaction - screening for CWBs during the hiring process - defining desired behaviors

Organizations can promote desired behaviors and not CWB's by:

Supporting, valuing, and including them

Organizations compete more effectively when employees feel their managers are doing which of the following?

Parents; experiences

Our values are influenced by the values of our ___ and by the ___ we have as children.

Should be scientifically proven to work for its intended use.

Personality testing at the workplace

Test-takers do not describe themselves accurately

Personality tests are not a valid predictor of performance because ___.

(1) define the problem (2) identify the causes (3) make recommendations

Place the 3-step approach to problem solving in order.

(1) selective attention/comprehension (2) encoding and simplification (3) storage and retention (4) retrieval ans response

Place the stages of social perception in order:

Have a positive impact on organizational drive

Research suggests that CEOs with high CSEs

Ethical

Reward systems, decision making, leader behavior, and organizational culture are all affected by ___ conduct.

Emotion display norms

Rules that dictate which types of emotions are expected and appropriate at a given time are:

Spillover

Satisfied employees provide superior customer service due to the ___ effect.

Change; conformity

Schwartz's second bipolar dimension ranges from openness to ___ to ___.

- telling others that they have done well - setting specific goals for the group - assigning tasks to group members

Select actions that employees feel represent good leadership.

- specialized training programs - apprenticeships - internships

Select all of the approaches used on the individual corporate level to make technically oriented jobs accessible to less-qualified candidates.

- tend to be more anxious - demonstrate less motivation for performance - earn lower salaries and smaller salary increases

Select all that apply to those with an external locus of control.

- have strong expectations that effort leads to performance - display greater work motivation - derive more job satisfaction from performance

Select all that apply to those with an internal locus of control.

- job - career - aspirations

Select all that are influenced by person factors.

- employee engagement - organizational commitment - job satisfaction - organizational citizenship

Select all the benefits of perceived organizational support.

- decreased absenteeism - enhanced productivity and retention

Select all the characteristics of telecommuting.

- enthusiasm - urgency - focus - intensity

Select all the feelings related to employee engagement.

- listening and communicating effectively - offering career and developmental opportunities for employees - recognizing people for good work

Select all the ways employee engagement can be increased.

- group/team dynamics - organizational policies - individual level characteristics

Select aspects of OB to be considered in an organization of many employees begin quitting their jobs.

- unsupportive or hostile work environment - negative diversity climate - poor career planning

Select barriers to implementing successful diversity programs.

- assumption that majority culture is universal - negative diversity climate - prejudice and stereotyping of women and minorities

Select barriers to successful diversity programs at work.

- they promote the firm's productivity - they are voluntary

Select characteristics related to organizational citizenship behaviors.

- constructive statements about the departments - expression of personal interest in the work of others - respect for the spirit as well as the letter of housekeeping rules

Select examples of organizational citizenship behavior.

- opportunities and rewards change people - each new person and the characteristics change a situation - the job market is ever changing as are employees

Select examples of why people and environment are not static.

- leadership positions in schools and government - higher educational attainment than men - more seats on boards of directors

Select improvements made in women's equality by 2018.

- decision making - organizational culture - leader behavior

Select the areas of OB that have been shown to have a powerful influence on ethical conduct at work.

- greater level of teamwork - increased creativity - ability to apply positive emotions to work

Select the benefits of high emotional intelligence.

- self esteem - emotional stability - generalized self-efficiency - locus of control

Select the components of core self-evaluations.

- educational - exposure - enforcement

Select the components or strategies for successful diversity training in organizations.

- personality - external dimensions - internal dimensions - organizational dimensions

Select the four layers of diversity.

- employees can be developed in areas of need based on intelligence - it explains how a child can score poorly on an IQ test and yet be gifted in one or more ways - it is important to identify intelligences relevant to a job during the selection process

Select the practical implications of multiple intelligence.

- unethical behavior hurts relationships and destroys trust - unethical behavior impacts cooperation and loyalty in a negative manner - employees face ethical challenges throughout their careers

Select the reasons ethics are important to a business.

- selection criteria - choice process - consequences

Select the three common elements in choosing among alternatives to arrive at effective solutions

- resolving generational differences - providing training to bridge the gap between education and job - addressing changing customer demographics

Select ways companies are responding to the challenges of diversity.

- accept the need to address ethics at work - treat ethics like business strategy - challenge the rationale behind decisions

Select ways employees can address unethical behaviors.

- provide challenging work assignments - design a stimulating and fun work environment - frequently recognize skills, experience, and wisdom gained over the years

Select ways firms can retain an aging workforce.

- change your attitude or behavior - find consonant elements that outweigh the dissonant ones - belittle the importance of the inconsistent behavior

Select ways to reduce cognitive dissonance.

Internal; external

Self-serving bias implies that people will credit successes to controllable ___ factors and failures to uncontrollable ___ factors.

Do the departing coworkers have a preference for working collaboratively versus independently?

Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing on person factors to determine the source of the problem?

Build relationships

The ___ ___ option in Thomas' framework is based on the belief that good relationships can rise above differences.

Tolerate

The ___ option in Thomas' framework involves acknowledging differences but not valuing or accepting them.

Isolate

The ___ option in Thomas' framework is based on the action of moving the diverse person off to the side.

Assimilate (third)

The ___ option in Thomas' framework is based on the premise that eventually all people will learn to blend in or become like the dominant group.

Foster mutual adaptation

The ___ option in Thomas' framework means people are willing to adapt or change their views for the sake of creating positive relationships.

Deny

The ___ option in Thomas's framework means people refute that differences exist.

Include/exclude

The ___/___ option in Thomas' framework has the goal to either increase or decrease the number of diverse people at all levels of the firm.

Emotional intelligence

The ability to monitor your own emotions and those of others, to discriminate among them, and to use this information to guide your thinking and actions is:

Credibility.

The ability to motivate employees in different ways, provide useful feedback, and manage productive teams are all aspects of a manager's performance, and doing these things well gives a manager

Practical intelligence

The ability to solve everyday problems by utilizing knowledge gained from experience in order to purposefully adapt to, share, and select environments is called:

Social awareness and relationship management

The dimensions of emotional intelligence that form social competence are

Give their all

The essence of employee engagement is that employees:

Organizational commitment

The extent to which an individual identifies with an organization and commits to its goals is:

Job involvement

The extent to which an individual is personally engaged in his or her work role is called

Perceived organizational support

The extent to which employees believe their organization values their contributions and genuinely cares and about their well-being us:

Cognitive dissonande

The fact that at work some coworkers remain satisfied in situations where others always seem dissatisfied is the idea behind:

Organizational behavior

The field of ___ ___ encompasses research and practice from various disciplines like anthropology, psychology, statistics, political science, vocational counseling, and management.

A very real, yet unseen barrier to high-level advancement for women

The glass ceiling refers to

Withdrawal and stress

The negative outcomes of job satisfaction include:

- job involvement - motivation

The positive outcomes of job satisfaction include:

Attribution

The premise that people infer causes for observed behavior is the basis of ___ theory.

Value attainment

To achieve ___, managers should structure work and its associated rewards to reinforce employees' values

Evaluate personality in a precise and scientific manner.

To be an effective manager, a person shoukd

- provide constructive feedback - apply different motivational tools - develop and lead productive teams

To demonstrate credibility through performance, a manager should be able to:

- develop and lead productive teams - apply different motivational tools - provide constructive feedback

To determine credibility through performance, a manager should be able to:

Match employees' values

To ensure the highest levels of employee motivation, employers should strive to create work environments that:

Attitude

To get other students on a team to contribute equally, one might tell them about the benefits of getting a good grade on the project in an attempt to create a positive ___ toward doing the work.

Guided experiences improve employee self-efficacy

Training and development

True

True or false: According to research, people with tattoos have the same rates of employment and the same average earnings as people without tattoos.

True

True or false: At a certain level emotional stability becomes problematic.

True

True or false: Careers can be tarnished by the unethical behavior of others.

True

True or false: Intelligence and mental abilities are related to performance.

Falsde

True or false: Managers should try to increase negative effects of stress by decreasing job satisfaction.

True

True or false: Personal achievements and praise tend to bolster one's self-esteem.

False

True or false: There are only a few situation factors that can impact an outcome when you are trying to accomplish something.

False

True or false: To motivate younger employees, experts recommend that employers restrict access to social media on company devices.

True

True or false: Values and attitudes are usually in agreement.

True

True or false: Workplace attitudes have a direct effect on organizational outcomes such as task performance and employee turnover.

They predict likely behavior

Understanding workplace attitudes is valuable for which of the following reasons?

The relative importance we place on two dimensions of opposing values

What drives behavior according to Schwartz's theory?

Social media and iPhone apps

What invention defined gen Zers?

Google and facebook

What invention defined millennials?

Just be yourself

What is the best way to celebrate your uniqueness while remembering that some people are uncomfortable with individual differences?

Behavior is a function of interdependent person and situation factors.

What is the primary argument of the interactional perspective of organizational behavior?

Determine possible causes.

What should you do after identifying unethical conduct in your workplace but before confronting the problem?

Equity

What theory is based on the idea that managers must interact with employees and monitor their perceptions of fair treatment?

73 million - the Vietnam war

What was the population size and event of baby boomers?

38.6 million - the great depression

What was the population size and event of traditionalists?

Internal

When considering attribution theory, managers should remember that we tend to attribute behavior to ___ causes.

Compare the desired state or outcome to your current situation.

When defining a problem, what should you do immediately after you determine your desired outcome or state?

Why is this a problem?

When defining a problem, you can refine and focus your definition by asking which of the following questions multiple times throughout the process?

When a person holds two or more conflicting ideas, beliefs, values, or emotions

When does cognitive dissonance occur?

Telecommuting

When employees allow employees to do all or some of their work from home using technology and internet tools to send work electronically from home to office and vise versa, this is called:

Causes.

When making recommendations for solving a problem, it is important to link the recommendations to

Employee; engagement

When people express themselves physically, cognitively, and emotionally during a role performance, they are demonstrating ___ ___.

Toleration

Which action option is among the least preferred responses to diversity issues?

Cognitive load

Which characteristic of the perceiver has to do with the amount of activity happening in the perceiver's brain?

- they require excessive admiration - they have a grandiose sense of self-importance - they are exploitative and manipulative

Which characteristics are true of narcissists?

Self-efficacy

Which component of CSEs is the most flexible and therefore best suited to being a focal point for employee training?

self-management and self-awareness

Which dimensions of emotional intelligence constitute personal competence?

Tradition and security

Which elements are involved with conservation?

Self-direction and stimulation

Which elements are involved with openness to change?

Guilt, anxiety, and jealousy

Which emotions are considered goal incongruent?

- potential - abilities - personality traits

Which employee factors are important for managers to understand in order to create a productive and satisfying person-job fit?

Include/exclude

Which generic action option is an outgrowth of affirmative action programs and attempts to either increase or decrease the number of diverse people throughout an organization?

- narcissism - Machiavellianism - psychopathy

Which individual differences are universally considered undesirable?

Met expectations

Which model of job satisfaction reflects the difference between what an employee expects to receive from a job and what he or she actually receives

There is a trend for employees to quit when they have spent less than one year on the job

Which of the following accurately describes current trends in employee turnover?

- the core self-evaluation is the team and the traits are the players - emotional stability and self-esteem are like teammates

Which of the following are accurate uses of a basketball analogy for core self-evaluations?

- perceived behavioral control - attitude toward the behavior - subjective norms

Which of the following are among the general motives in Ajzen's theory of planned behavior that predict or influence intention and behavior?

- mutual adaptation - inclusion - building relationships

Which of the following are among the most preferred action options in response to diversity issues?

- GPA - college major - internship or other work experience

Which of the following are common criteria used when hiring new college graduates for their first job?

- being manipulative - maintaining emotional distance - believing the ends justify the means

Which of the following are common features of Machiavellians?

- who will be supporters - who will be resisters - necessary resources

Which of the following are important to consider when selecting alternative solutions?

- lack of information - insufficient funds - lack of time

Which of the following are potential constraints during problem solving?

- analyze and change your beliefs about a behavior you want to change - identify your core values - identify what types of work you find meaningful

Which of the following are recommended actions for you to take to create positive change in your professional life?

(1) individual (2) group (3) organizational

Which of the following are the three levels that OB distinguishes among?

- inaccurate performance apprasials can arise from faulty perceptions - biases of perception can be decreased if objective performance measures are used - performance diaries can help managers recall employee actions with greater accuracy

Which of the following are true concerning perceptions in performance appraisals?

- the lack of inclusion often experienced by LGBTQ employees can impact their work engagement and performance - many states do not offer workplace protections on the basis of sexual orientation and gender identity - work environments that are unwelcoming can lead to increased turnover of LGBTQ employees

Which of the following are true concerning the experience of the LGBTQ workforce?

- there is no ideal personality profile - employers should try to find a fit for an employee's personality - one personality does not fit all jobs

Which of the following are true concerning the search for employees with the right personality type?

- it is helpful to use experts outside the company to help select an appropriate test - it is critical to make sure the test is legally sound and does not violate applicant's rights - there should be independent research validating the effectiveness of the test

Which of the following are true concerning using personality tests in the workplace?

- attributional biases can lead to innapropriate managerial action and, subsequently, decreased employee motivation and performance - the way employees perform depends on the attributions they make for their performance - the role of internal causes of behavior is usually exaggerated

Which of the following are true considering managerial implications of attribution along tendencies?

- by employing orientation programs that introduce standard operating procedures - by providing policies that instruct employees on what to do in specific situations - by using recruitment practices that emphasize company values

Which of the following are ways in which organizations pursue an assimilation approach to diversity issues?

- constructive thinking - reasoning - problem solving

Which of the following behaviors have been shown by research to improve intelligence?

They are dynamic

Which of the following best describes situation and person factors?

- over half of high schoolers report cheating on exams - cheating may take many forms, including plagiarism and sharing answers via text messaging

Which of the following statements about cheating are true?

You should consider various constraints before making a selection.

Which of the following statements about constraints in selecting problem-solving solutions is true?

They are very important to your job performance

Which of the following statements about situation factors is true?

- attribution theory says behavior can be caused by external or internal influences - the 3 dimensions of behavior vary independently in the creation of attributions - ability is an internal facor

Which of the following statements regarding attribution theory are true?

- hispanics and african americans comprise a smaller relative share of the professional class - hispanics and african americans earn less than whites on average - there has been a marked increase in racial discrimination cases

Which of the following trends suggest the existence of a glass ceiling for minorities?

An inverted-U

Which shape on a graph best represents the relationship between increasing emotional stability and outcomes?

Retrieval and response

Which stage of social perception involves turning mental perceptions into real-world judgements and decisions?

Both personal and social competence are important for managers

Which statement about managers assessing their own emotional intelligence is true?

The evidence is inconclusive, but it suggests that the games are not effective.

Which statement best describes the results of research on the effectiveness of brain training games?

They represent a broad personality trait composed of four narrow traits.

Which statement is true of core self-evaluations?

They determine which emotions members should show in various situations.

Which statement is true of emotional display norms in an organization?

The interactional perspective

Which theory of organizational behavior suggests that people are not inherently better than others but may perform better in a given job or situation due to the combination of person and situation factors involved?

Fundamental attribution bias

Which type of bias contributes the most to managers inaccurately evaluating a job applicant's suitability for a job?

IQ tests measure things taught in school rather than innate intelligence or ability

Why do critics suggest that IQ tests are not a reliable predictor of performance?

External

___ dimensions of diversity represent differences that we have a greater ability to influence or control.

Diversity

___ is the many individual differences and similarities among people.


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