MGT 3301 exam 1- Baylor
Values
Shalom Schwartz believed that ___ impact behavior no matter what the context.
Can recognize and use patterns
Spatial intelligence
Naturalistic intelligence
Sternberg applied what he called "practical intelligence" to leadership by using and aspect of intelligence referred to by Gardner as
Prioritize commitments
Stressed
Should help develop self-efficacy in their employees by mentoring and role modeling
Studies imply that managers
Satusfaction
Studies show that met expectations are strongly correlated with feelings of job ___.
Stereotype
Studies show that women have a harder time being perceived as effective leaders, which is a result of a negative ___.
Group/team
Studying the dynamics of conflicts among coworkers is a study of what level of OB?
- located between personality ans external influences on the diversity wheel - readily discernible to other people - viewed as being unchangeable
Surface-level characteristics are
Perceived behavioral control
Talking to team members working on a class project about solutions to obstacles can increase ___ and create positive intentions about doing the work.
Suppress
The ___ option in Thomas' framework means that differences are squelched or discouraged.
Both have proactive personalities.
The best situation in business is for you and your manager to
Reinforce appropriate beliefs
The best way for managers to influence employees behavior is to
Taking self-assessments
The best way to increase self-awareness is through:
Personality
The combination of stable physical, behavior and mental characteristics that give individuals their unique identities is called:
Bottom
The continuum of individual differences places attitudes and emotions at the ___.
20%
The cost of turnover for a valuable hourly employee is approximately ___ of his or her salary.
Forward-looking.
The emotion of fear is usually
Problem solcing
The systematic process of closing gaps between a desired outcome and actual situation is called ___ ___.
Job satisfaction
The term ___ ___ reflects the extent to which a person likes his or her job.
Individual differences
The term ___ is used to collectively describe people's traits and behaviors that are influenced by genetics and environments.
Situation, target, and perceiver
The three components of perception include
Internal and external
The two forms of locus of control are
Person factors.
The various characteristics that make individuals unique are known as
- educating employees about how stereotypes influence behavior - creating opportunities for diverse employees to work together as equals - encouraging employees to increase their awareness of stereotypes
The ways managers can work to reduce stereotyping include:
Generational
The workforce includes greater ___ diversity than ever before due to the population getting older but continuing to hold jobs.
Job satisfaction
There are four attitude and four behavior components found to correlate with ___.
External locus of control
Those who believe their performance is a product of circumstances beyond their immediate control posses a(n):
Resources
To solve problems effectively, it is important to consider necessary ___, such as people who will provide support.
Diverse people are included, but their differences are not valued or appreciated
Toleration differs from isolation as an approach to diversity issues in that
True
True or false: Perceptions of organizational support can be either positive or negative.
False
True or false: Satisfies employees tend to care less about providing quality customer service.
Flase
True or false: Technical expertise is the only factor that matters in getting a new job or advancing one's career.
True
True or false: The U.S. government disqualifies transgender people from serving in the military.
False
True or false: You must be born with self-efficacy.
Satisfaction
Turnover has a moderately strong negative relationship with job ___.
Provide equal access to both younger and older employees
What approach to training and learning activities should employers use when attempting to retain an aging workforce?
Personal computer
What invention defined baby boomers?
65 million - AIDS
What was the population size and event of Gen Xers?
Direction of gaze
Which characteristic of the perceiver is the first step of the perception process?
- folded arms - crossed legs - facial scowl
Which nonverbal cues suggest that someone is defensive?
- more customer loyalty and engagement - increased productivity - improved profitability
Which of the following are benefits firms gain as a result of having highly engaged employees?
- the ability to get things done through others - the ability to manage people - current job performance
Which of the following are common criteria for deciding whether to promote an employee?
- Stefan and his team are laid off due to company-wide downsizing - Jin's manager gives him a new project
Which of the following are examples of situation factors?
- they are generally stable - they can guide behavior subconsciously
Which of the following are true about values?
- it is stable across situations - it results from the interaction of genes and the environment - it combines characteristics that give people unique identities
Which of the following are true of personality?
- the training power of core self-evaluations is limited because of the fixed nature of the traits - using core self-evaluations as one characteristic works better than using the four traits - self-efficacy is more flexible to use in training than the other traits
Which of the following are true of using core self-evaluations in a managerial role?
- they should pay attention to emerging scientific data on how personality affects important work processes and outcomes - they should be scientific - they should be precise
Which of the following describe how effective managers should address personality?
Create a public profile of important managers and leaders in the organziation
Which of the following is a recommended method of understanding which individual differences are valued by employees?
Preference to work independently
Which of the following is an example of a person factor?
David doesn't think he will get in trouble for cutting corners.
Which of the following is an example of unethical behavior at work?
Feelings of autonomy
Which of the following job characteristics is most likely to increase job satisfaction under the dispositional/genetic components model?
Training programs
Which of the following often fall short when diversity of intelligences is taken into account?
It goes beyond common sense
Which of the following statements about OB is true?
Very few unethical acts are illegal
Which of the following statements about unethical behavior is true?
As you progress in your career, soft skills become more important
Which statement about the skills needed later in one's career is true?
- research on its effectiveness shows mixed results - it can make or break an individual in a given job
Which statements about emotional intelligence are true?
Broader
A ___ concept of personality allows you to more effectively predict behavior.
Discrimination
A situation in which employment decisions about a person are due to reasons not associated with performance or are not related to the job is called ___.
Ethical dilemma
A situation with two choices, neither of which resolve the situation in an ethically acceptable manner is called a(n) ___ ___.
Subjective
According to Ajzen, modeling desired behaviors is an effective way to impact the intentions of others and increase ___ norms about doing work.
51%
According to anonymous surveys, what percentage of high school students admitted to cheating on tests?
Person
According to the Organizing Framework for Understanding and Applying OB, human and social capital is considered a ___ factor that aids in employee engagement at work.
Diversity
Adopting policies and procedures that meet the needs of all employees encourages more ___ in organizations.
Can be voluntary or mandatory
Affirmative action programs
Women; minorities
Affirmative action programs have generated many opportunities for ___ and ___.
Trusting, good-natured, cooperative, softhearted
Agreeableness
Organizational behavior
An interdisciplinary field focused on understanding and managing people at work is ___.
Fundamental attribution bias
Assigning someone's behavior to his or her personal characteristics instead of the circumstances is called:
Workaholic, idealistic, work ethic, competitive, materialistic, seek personal fulfillment
Baby boomer
The intelligences necessary for the job.
Before managers can identify the best job candidates, it is first necessary for them to identify
- gender and emotional status - direction of gaze - cognitive load
Characteristics of the perceiver include
Psychological discomfort
Cognitive dissonance is a representation of:
Managerial support of workplace creativity raises self-efficacy
Creativity
Feelings or emotions that one has about a given object or situation
Definition of the affective attitude:
How one intends or expects to act toward someone or something
Definition of the behavioral attitude:
Compares a person's performance on one task to behavior on other tasks
Distinctiveness
Resembles a labyrinth
Eagly and Carli determined that modern women have a career path that
Inputs and outcomes
Feelings of equity are based on a comparison of which two factors?
By modifying intentions
In Ajzen's model, what is the best way to change a behavior?
Emotional stability
Individuals with high levels of ___ tend to be relaxed, secure, unworried and less likely to experience negative emotions under pressure.
Complex jobs tend to enhance self-efficacy
Job design
Person factor.
Masahiro prefers to work as a team member. He enjoys working collaboratively with others. This preference is a(n)
Cognitive concepts
Mental groups of objects that are considered equivalent are called
Perception
Object recognition is a major function of ___.
Risen significantly
Over the past seven decades, intelligence levels in developed countries have
- organizational citizenship - job turnover - job performance
Select all the behavioral outcomes of job satisfaction:
- supporting employee volunteer work - offering flextime - outlining expectations in a company manifesto
Select all the ways that Cisco increases employee commitment.
- affective - behavioral - cognitive
Select the components that influence overall attitudes.
Training linked to goal setting, action planning, and self-motivation increases self-efficacy
Self-management
Have different reactions from people
Since person factors are different for everyone, a change in environment will:
Soft
Skills dealing with human relationships and interactions are referred to as ___ skills.
Desirable characteristics possessed
The most effective method for raising one's self-esteem is to think of
True
True or false: A person's scores on the Big Five reveal a personality as unique as that person's fingerprint.
False
True or false: OB and problem solving are at odds and do not go together when studying OB.
Is not an effective perspective for management.
Viewing personality in terms of liking and fit
Problem.
When there is a difference between a goal and the actual outcome, this is know as a(n)
Mental abilities and intelligence
Which individual differences are stable over time and difficult to change?
- it can lead to biased decisions - it happens without conscious awareness - it comes from people's memory
Which of the following are true concerning implicit cognition?
- the americans with disabilities act protects their workplace rights - they have high unemployment rates - they are a valuable source of talent for many corporations
Which of the following describe circumstances facing people with disabilities?
Falsifying transcripts and application materials
Which of the following is a form of cheating that occurs among school administrators?
3 levels of organizational behavior
individual, group/team, organization
soft skills
interpersonal skills and personal attributes related to our human interactions
hard skills
technical expertise and knowledge to do a particular task or job function
To use properly trained employees to administer tests or analyze results
A word of caution about using personality tests is to be sure
Withdrawal cognitions
An individual's overall thoughts and feelings about quitting are called ___ ___.
Retrospective
Anger is usually a ___ emotion.
Using one's mind and body to coordinate physical movement
Bodily intelligence
- where you live - your religious affiliation - your work experiences
Examples of external influences of diversity are:
Interpreting people's behavior according to our expectations
Expectation stereotypes
Technical
For most jobs, candidates are selected for their ___ skills.
Multitasking, difial natives, independent learners, online life, communicate fast and online
Gen Zers
Lead to success
High levels of self-efficacy
Commitment
Hiring people whose personal values align with the organization's is a good way to increase employee ___.
By drawing on information or past decisions stored in long-term memory
How do people make judgements or decisions at the end of the social perception process?
Self-efficacy
How people feel about their chances of doing something successfully is known as ___.
Subjective norm
In Azjen's theory of planned behavior, a perceived social pressure for or against a behavior is a(n)
On opposing sides of the circle.
In Schwartz's circular-motivation structure, individuals are least likely to hold two values that are
- security - tradition - conformity
In Schwartz's theory, which of the following values are dimensions of conservation?
Hispanic
In responses to changes in its core customer demographics, Target launched a campaign to reach out to ___ customers.
Less than half of the population.
In the United States, by 2060 whites will constitute
Schema
In the encoding and simplification stage, we assign pieces of information to cognitive categories that build on a ___ representing a mental picture or summary that helps simplify our experience.
Placing certain employees in functionally independent "silos"
In the isolation approach, managers respond to diversity issues by
Inputs; outcomes
In the systems approach to OB, person and situation factors are considered ___, while the three levels of analysis are categorized as processes or ___.
Person and situation factors
In the systems model of the organizing framework, what are the initial drivers of all outcomes?
Organizational citizenship
Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called:
Both genetics and environment
Individual differences are determined by
- reasoning - constructive thinking - problem solving
Intelligence entails a person's capacity for ___.
Multiple intelligences
Intelligence is more practically thought of as
Generalizability
Intelligence training that does not replicate what users actually do in their daily life lacks which essential characteristics?
Understand, connect, and work with others
Interpersonal intelligence
Understand and regulate oneself
Intrapersonal intelligence
Everyone's
It is ___ responsibility to confront ethical issues in the workplace.
- performance - training - employee selection
It is believed that awareness of multiple intelligences should play an important role in
Attitudes
Job satisfaction and employee engagement are two workplace ___ measured by management.
- organizational citizenship behavior - job performance
Job satisfaction has a positive association with which one of the following behavioral outcomes?
Employee engagement
Kahn described "the harnessing of organization members' selves to their work roles" as:
Consensus; distinctiveness; consistency
Kelley hypothesized that people make casual attributions by observing three dimensions of behavior called ___ ___ and ___.
High self-efficacy managers should be given an opportunity to prove themselves under pressure
Leadership
Situation
Leadership and stressors are considered ___ factors that contribute to employee engagement levels.
- decreasing bias against applicants - reducing expenses associated with hiring - expanding the number of candidates being considered
Major reasons the companies use personality tests include
Performance and job satisfaction
Managers are likely to be able to influence ___ by implementing policies that positively impact self-evaluations, attitudes and emotions.
Providing education about how stereotypes work
Managers can reduce the effect of stereotypes by
Flexible individual differences
Managers have more influence over
Fixed
Managers should hire and test for workers who possess traits that are relatively
Is a good business move
Managing diversity and targeting specific demographics
Positive
People who have a ___ attitude about work will be more open to working longer hours.
Stress
Perceived ___ has a number of consequences for health and a negative association with employee engagement.
Person factors
Personality and positive psychological capital are considered ___ ___ that contribute to employee engagement.
Solving
Problem-___ efforts can be adversely affected if the problem is incorrectly identified.
- social - moral - legal
Reasons for managing diversity go beyond its ___, ___ or ___ dimensions.
Evaluate the opinion and the person giving it and ask for clarification
Rejected
- plans, prepares and practices - avoids or neutralizes obstacles - active in selecting opportunities - sets goals
Select characteristics of a person with height self-efficacy.
- effective communication - positive attitudes - active listening
Select interpersonal skills that foster respectful interactions.
- personal motivation to perform - reward systems that offer incentives for bad behavior - pressure from supervisor
Select reasons people are unethical at work.
- perceived unfairness of grading - low certainty of being reported - peer behavior
Select reasons students might cheat.
- self-awareness - relationship management - self-management - social-awareness
Select the elements of emotional intelligence.
- dissolving - solving - resolvinf
Select the types of solution response.
Narrow
A ___ concept of personality enables you to more precisely describe individuals.
Organizational citizenship behaviors
An employee who always arrives early, volunteers to train new hires, and offers constructive statements or suggestions for improvement exhibits which of the following?
Counterproductive work behavior
An employee who consistently arrives late, spends significant times surfing the internet or socializing, and makes frequent mistakes exhibits which of the following?
Dependable, responsible, achievement oriented, persistent
Conscientiousness
From our own race or culture
Culture and race consistency affect our social perceptions by making it easier to recognize and understand the emotions and behaviors of others who are
Beliefs or ideas that one has about a given object or situation
Definition of the cognitive attitude:
- can affect other people's reactions - convey messages to nearby people - may differ from felt emotions
Displayed emotuons
A subcomponent of an organization's overall atmosphere as defined by employees' aggregate perceptions about the firms diversity related format structure characteristics and informal values
Diversity climate
If results don't meet your expectations, reassess your plan and be patient
Frustrated
Engaged
Gallup has estimated that when employees are highly ___, the firm can achieve 10% higher customer satisfaction and loyalty ratings.
Diversity
Gardenswartz and Rowe identified layers of ___ to help distinguish the important ways in which people differ.
Semantic; person
General knowledge about the world is stored in ___ memory, whereas knowledge about individuals is stored in ___ memory.
Are larger than ever
Generational differences in the workforce
The evidence is inconclusive
How effective are brain training games at improving cognitive performance?
- healthier nutrition - technological complexity - better schooling - improved socioeconomics
It is believed that intelligence increases due to a combination of which factors?
Situation
It is important to understand the interaction of person factors and ___ factors.
Proactive personality type
It is very common for entrepreneurs to exemplify
Moderately
Job involvement is ___ related to job satisfaction.
Learn and use spoken and written languages
Linguistic intelligence
Deductive reasoning, problem analysis
Logical intellignece
Differentiating minority individuals from ourselves
Maintenance stereotypes
Solving
OB concepts can be applied to the problem-___ process to overcome challenges and improve your performance.
Commitment
OB researchers define ___ as "a force that binds an individual to a course of action of relevance to one or more targets."
Surveys
One way to make sure inputs in the Organizing Framework are positively oriented is to measure, track, and respond to ___.
Self-serving bias
One's tendency to take credit for success and deny blame for failure is called:
Commitment
Organizational ___ exists to the degree that an employee's personal values match the values present in a firm's culture.
Social
Organizational behavior emphasizes ___ perception rather than object perception
- adapt to their environment - manage tasks - manage themselves and others
People can use the skills associated with practical intelligence to
Internal locus of control
People who believe they control the events and consequences that affect their lives are said to possess a(n):
Feel that their success is explained by environmental factors
People with an external locus of control
Believe their success is due to their own efforts
Problem who possess an internal locus of control
Ethical
Reward systems, decision making, and organizational culture are all affected by ___ conduct.
Proactive
Which personality type is linked to intentions to be entrepreneurial?
Everyone has some level of introversion
Which statement about the prevalence of introversion is true?
As you progress in your career, soft skills become more important
Which statement about these skills needed later in one's career is true?
Good recommendations address causes.
Which statement best describes the ideal approach to making recommendations for solving problems?
Causes of unethical behaviors
ill wishing goals, motivated blindness, indirect blindness, slippery slope
Organizational behavior
interdisciplinary field concerned with understanding and managing people at work
eithical dilemmas
two choices but neither resolve the situation in an ethical way
Core self-evaluations
A broad personality trait comprised of four narrower and positive individual traits as components is called:
Perception
A cognitive process that enables people to interpret and understand their surroundings is called ___.
Ethics
A concern for right versus wrong is referred to as:
Get some distance from the situation to avoid losing control, consider the reason, and communicate with the person
Angry
Contingency approach
Knowing when to apply OB knowledge and tools to a circumstance
Fundamental attribution
One's tendency to blame another person's behavior on that person's personal characteristics as opposed to situational influences is known as ___ ___ bias.
Intellectual, imaginative, curious, broad-minded
Openness
- can usually overcome setbacks - feel that they control their destiny - blame their own flaws for poor results
People with an internal locus of control
Have a higher unemployment rate than those without disabilities
People with disabilities
Carry out more organizational citizenship behaviors
People with high emotional stability
The extent to which people feel comfortable to express their ideas and beliefs without fear of negative consequences
Psychological safety
Attitudes
Public open polls and surveys are methods used to measure workplace ___ since they can predict likely behavior in the workplace and in society
(1) categorization (2) inferences (3) expectations (4) maintenance
Rank the four steps in the stereotyping process.
Career progression and retention
Research shows that effective mentoring of Hispanics and other workers from minority groups can significantly improve
- a need to revamp firm's performance appraisal and reward system - resistance to change - diversity is not the firm's priority
Select barriers to successful diversity programs at work.
- personality - attitudes - leadership
Select personal attributes related to goodwill and trust.
Hard
Skills that are related to technical know-how, such as bookkeeping or financial analysis, are known as ___ skills.
- firms with at least one woman on the board of directors have outperformed companies with no women on the board - millennial workers do not yet have the job experience to fill roles held by retiring baby boomers - white americans will be less than half of the population within fifty years
Studies have shown that
Problem
The definition of a(n) ___ is when our desired outcomes do not match the actual situation.
Perceived organizational support
The idea that good treatment inspires good work is the basic premise of
Negative stereotype
The idea that older workers are less motivated is a
Job satisfaction
The most significant contributor to withdrawal cognitions is low levels of
Situation factors.
The myriad external elements that influence what we do, how we do it, and the outcomes of our actions are called
Attention
The process of becoming consciously aware of someone or something is called ___.
- adaptive - variety - generalizability
Which characteristics must intelligence training have for experts to consider it effective?
They range from positive to negative
Which of the following is true about attitudes?
- person factors can change situation factors - situation factors can change person factors
Which of the following statements about the relationship between person factors and situation factors are true?
Unethical behavior makes everyone in the workplace look bad.
Which of the following statements about unethical behavior in the workplace is true?
- LGBTQ employees often suffer deficits in their work engagement and performance because of a lack of inclusion - most fortune 500 companies offer workplace protections based on sexual orientation and gender identity - organizations will suffer if the LGBTQ workforce feels disenfranchised
Which of the following statements about workplace challenges for LGBTQ people are true?
- emotions communicate messages to others - emotions can change psychological states - emotions can motivate behavior
Which of the following statements are true about emotions?
Conscientiousness
Which personality trait has the strongest and most positive effect on performance?
Why or how does this cause a problem?
Which question is most important to ask during step 2 of the 3-step approach to problem solving?
- what are the differences between how you see yourself and how others see you? - what matters to you? - what changes will you make to achieve your goals?
Which questions should one ask when attempting to build emotional intelligence?
- "you've got to pay your dues" - "quit whining"
Which responses from management suggest a suppression approach to diversity issues?
People often fail at their jobs due to lack of soft skills.
Which statement about soft skills is true?
They link to other important organizational outcomes such as task performance and employee turnover
Why is it important for managers to track key workplace attitudes?
(1) destruction of lives (2) bankrupting of companies
Widespread corporate corruption has led to which two of the following?
Self-enhancement
Workers who value their own personal success and power more than they value teamwork and the needs of others exhibit which of Schwartz's values?
- reveal employee engagement - pinpoint why employees quit - understand job satisfaction
Workplace attitude surveys are valuable for managers because they can do which of the following?
- group - organizational - individual
Workplace attitudes come from the interaction of which of the following processes?
Needs
A challenge for managers is that all employees have different ___ to be fulfilled.
Ethics
A concern with identifying right and wrong behavior is referred to as ___.
Deny
A firm that lacks diversity among its workforce but insists that the company does not take into account factors such as age, gender, or ethnicity in making hiring decisions is using which generic action option in response to diversity issues?
Commitment
A force that binds an individual to a course of action of relevance to one or more targets is:
Equity
A manager who makes sure to treat employees in a manner that they perceive as fair is exhibiting which model of job satisfaction?
Consistency
A person who attributes behavior to external causes would give a low rank which dimension of behavior?
Psychopath
A person who has no close friends, lowers office morale through aggression and counterproductive work behaviors, and feels no remorse when his or her actions cause harm to others is likely a(n)
Locus of control
A relatively stable personality characteristic that describes how much personal responsibility you take for your behavior and it's consequences is:
Predictor
According to Azjen, someone's intention to engage in a given behavior is a strong ___ of that behavior.
On a holiday
According to Schwartz's theory, an employee who values tradition will not want to work:
Have social value
According to Schwartz's theory, if an employee values benevolence and universalism, it makes sense to assign projects or tasks that:
Work history
According to research, which area are job applicants most likely to lie about?
Intentions
Ajzen and Fishbein consider ___ as the key link between attitudes and planned behavior.
- facial features and body shape - nonverbal cues - physical attractiveness
Characteristics of the target include
Deep-level
Characteristics that take awhile to emerge during interactions, such as attitudes, opinions and values, are called ___-___ characteristics.
- they are not particularly beneficial for managers - they are not precise enough to have real value in management - most people evaluate a person's personality by whether or not they like them
Check all of the following statements that are true of liking and fit.
Values
Childhood events tend to cause ___ to vary across generations.
Constructive pointers and feedback especially for those victimized by learned helplessness is important
Coaching
Compares an individual's behavior to that of his or her peers
Consensus
Difficulty must match employees perceived self-efficacy
Goal setting and quality improvement
Make efforts to change and improve things around them.
People with proactive personalities
Organizational support
Perceived ___ ___ motivates employees to work hard and commit to the organization.
(1) emotional stability (2) locus of control (3) self-efficacy (4) self-esteem
What are the four components of core self-evaluations?
- an organization's markets and constituencies are culturally diverse - an organization's workforce should reflect the diversity of its customers
What are the main ideas behind the access-and-legitimacy perspective?
- Context of interaction - culture and race consistency
What are the two characteristics of the situation that affect the social perception process?
Customized training programs to improve communication skills
What did medical device maker Arthrex and Shaw Industries Inc. incorporate to raise productivity, satisfaction, and motivation among Hispanic employees?
Mobile phone
What invention defined gen Xers?
- they can be aggressive - they sometimes lack concern for others - they do not feel guilt or remorse for hurting others
Which of the following characteristics are true of psychopaths?
- a global scope - broad influence across all situations
Which of the following characterize personal values?
Parents, college admissions consultants, and counselors
Which of the following groups were caught cheating in the 2019 college admissions scandal?
Diversity training
Which of the following has been shown to kick-start mutual adaptation?
A new manager taking over the department
Which of the following is a situation factor at the group/team level that may contribute to a situation in which many employees quit their jobs during a short period of time?
Requiring every executive to spend one week working alongside front-line employees such as cooks or housekeepers
Which of the following is among the methods used by Hilton to increase organizational commitment?
Event memory
Which type of memory includes information on sequences of things that have happened in familiar situations?
Security
Which value is likely to be strongest in people who lived during the Great Depression?
Attitudes; behavior
Ajzen and Fishbein consider intentions as the key link between ___ and planned ___.
Race, pregnancy, and age
Organizations cannot discriminate due to ___.
- promotions - work - pay
Select all the job dimensions in the JDI tool developed at Cornell University.
- bullying - destroying firm property - gossiping - theft - drug and alcohol abuse
Select examples of counterproductive work behavior.
(1) extroversion (2) agreeableness (3) openness to experience (4) emotional stability (5) conscientiousness
Select the Big Five Personality Dimensions.
- avoid political behavior - provide job security - treat employees fairly - limit work environment stressors
Select the ways that POS can be increased.
- perceived organizational support - organizational commitment - employee engagement - job satisfaction
Select the workplace attitudes managers pay attention to.
- responding to changing customer demographics - paying attention to sexual orientation - helping women navigate their careers
Select ways companies are responding to the challenges of managing diversity.
- treat employees fairly and foster trust between managers and employees - hire people whose personal values align with the organization - make sure that management does not breach its psychological contracts
Select ways managers can increase employee commitment:
- perform at a high level - think of desirable characteristics possessed by yourself - apply yourself to things important to you
Select ways to improve self-esteem.
- has more generational variation than ever - includes four generations and will soon have a fifth - population are getting older
The US workforce
Values
The abstract ideals that influence the choices we make are called:
False
True or false: Most illegal unethical acts are prosecuted.
Conduct a cost-benefit analysis
What should an individual do before quitting a job?
71 million - 9/11 terrorist attacks
What was the population size and event of millennials?
Wthics
When someone asks if you know right from wrong, that person is most likely questioning your
Underemployment
When someone has a job that takes less education than they have, it is called
Workers are more productive and customers are more pleased
When the racial-ethnic makeup of store employees matches that of customers,
Problem solving.
When we attempt to meet our goals through a systemic process of closing gaps between goals and outcomes, we are
Using spanish words that have no english equivalent
Which approach did Target use in its social media campaign to target a new core demographic?
- creativity - problem solving - critical thinking
Which of the following are among the most sought-after skills for graduates according to the World Economic Forum?
- offering transgender-inclusive health insurance - assisting with taxes imposed on same-sex couples in states that did not recognize same-sex marriage - maintaining an inclusive culture
Which of the following are methods that have been used by major corporations to respond to issues regarding sexual orientation and transgender rights?
- set clear expectations for when employees are confronted with unethical behavior - determine likely causes of unethical behavior in managers and employees
Which of the following are things managers should do to deal with unethical behavior in the workplace?
They are an individual's feelings about a group of people
Which of the following is true of stereotypes?
People reentering the workforce after a temporary career break
Who are on-ramping programs designed to help?
Diversity
___ management focuses on changing an organization's culture and infrastructure such that people work to the highest productivity possible.
Attitudes
___ reflect feelings about people, places, and objects and can be positive or negative.
Machiavellian
A person who is willing to manipulate others and use any method, even those that are unethical or unfair, to gain an advantage over others in the workplace can be considered a(n)
Narcissist
A person who lavishes you with praise one minute and puts you down the next, or who always blames you for bad outcomes but demands all the praise for good outcomes, is likely a(n)
Internal
A person who ranks both consensus and distinctiveness low and consistency high is likely to attribute behavior to ___ causes.
Proactive
A person with a ___ personality is someone who is relatively unconstrained by situational forces and who affects environmental change.
Self-esteem
A person's general belief about his or her own self-worth is:
Can be increased.
A person's intelligence
A psychological contract
A person's perception about the terms and conditions of a reciprocal exchange between him or herself and another is called:
Relaxed, secure, unworried
Emotional stability
Job satisfaction
Employee motivation is positively related to:
Self-reliant, work-life balance, adaptable, cynical, distrust authority, independent, technologically savvy
Gen Xers
Counterproductive work behavior and turnover
High levels of job satisfaction lead to lower levels of which behavioral outcomes?
Organizational support
Managers who provide ___ can increase employee engagement, organizational commitment, job satisfaction, and other factors that make firms more functional and productive.
Diversity
Managing ___ helps maintain and grow an organization in an increasingly competitive marketplace.
- need fulfillment: understand and meet employee needs - met expectations: meet expectations of employees about what they will receive from jobs - value attainment: structure the job and its rewards to match employee values - equity: monitor employees' perceptions of fairness - disposition: hire employees with an appropriate disposition
Match the model name to the method management can use to boost job satisfaction.
Enhancement; transcendence
Schwartz's first bipolar dimension includes self-___ and self-___.
- job involvement - motivation - perceived stress - withdrawal cognitions
Select all the attitudinal outcomes of job satisfaction.
Mark Zuckerberg and Bill Gates
Select all the leaders who are perceived as introverts.
Understanding OB concepts
The distinction between person and environment is critical to:
Weaker than
The relationship between job satisfaction and organizational financial performance is ___ the relationship between job satisfaction and individual productivity.
Understanding and acceptance
The relationship building response to diversity issues seeks to foster relationships between diverse employee groups characterized by which features?
Demographics
The statistical measurements of populations and their qualities, such as age, gender, race, and income over time are:
External locus of control
Those who believe they performance is a product of circumstances beyond they immediate control possess a(n):
Patriotic, loyalty, disciplined, conformist, high work ethic, respect for authority
Traditionalist
Fax machine
What invention defined traditionalists?
To provide information about employees' job satisfaction
What is the purpose of the Job Descriptive Index (JDI) took developed at Cornell University?
to provide academic and leadership training to young men of color
What is the purpose of the fellowship initiative instituted by JPMorgan Chase?
Prioritize and focus on doing what is most important
What is the recommended way to deal with the stress of having too many commitments?
Individual
What level of OB would be represented by studies of people quitting their jobs because of unfulfilled personal values?
86 million - the election of Barack Obama
What was the population size and event of Gen Zers?
- employee motivation - positive employee attitudes
When a work environment generally matches an employee's values, the which of the following are at their greatest?
Feedback from others on how they see you in terms of the same competencies
When attempting to build emotional intelligence, to what should you compare your self assessment results?
Increased job performance, satisfaction and affective commitment
When both the employee and manager have proactive personalities this results in:
The whole is greater than the sum of the parts
When evaluating core self evaluations,
Attitudes and emotions
Which individual differences are flexible and altered more easily?
- employee engagement - better job satisfaction - more commitment to the organization - less tendency to resign
Which of the following are positively associated with organizational support in firms?
Leadership
Workplaces attitudes result from OB-related processes such as ___.
Others' perceptions of you
Your personal and professional success most heavily depends on
Job satisfaction
An affective or emotional response toward various facets of one's job is called ___.
Psychological contract
An employee's beliefs about what he or she is entitled to receive in return for what he or she provides to the organization are represented by his or her
Stereotype
An individual's set of beliefs about the characteristics and attributes of a group is called a:
Improved accounting/financial performance
An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?
Implicit cognition
Any thoughts or beliefs that are automatically activated from memory without our conscious awareness are examples of
Identifying potential causes
Asking "why or how does this cause a problem" is an important method for achieving which step of the 3-step approach to problem solving?
Counterproductive work behavior
Behavior that harms other employees, the organization as a whole or organizational stakeholders such as customers and shareholders is called:
Counterproductive
Behavior that harms other employees, the organization as whole or organizational stakeholders such as customer and shareholder is called ___ work behavior.
Attitudes
Beliefs you have that concern something specific, such as a specific person, are known as personal
Suspected causes of behavior
Casual attributions refer to
Grouping criteria such as gender, age, race and occupation
Categorization stereotypes
Show greater motivation
Compared to people with an external locus of control, people with an internal locus of control
Distinctiveness
Comparing performance on one task with performance on other tasks is characteristic of which dimension of attribution theory?
Judges whether a person's performance on a task is consistent over time
Consistency
- job/life satisfaction - motivation - job performance
Core self-evaluations have a desirable effect upon which of the following outcomes?
Corruption
Corporate ___ is prevalent even though most leaders are dedicated to operating ethical organizations.
Job satisfaction
Counterproductive work behavior has a strong negative relationship with ___ ___.
Be associated with increased well-being and satisfaction
Emotional intelligence has been shown to ___.
- encouraging employee interest in doing a task - guiding employee behavior
Employee motivation involves which of the following?
Categorical
Employees' evaluations of leader effectiveness are strongly influenced by their ___ knowledge of what constitutes good and poor leadership.
Stressors
Environmental characteristics that cause stress are called ___.
Dissolving
Eradicating or getting rid of the situation that is causing the problem is known as ___ problems.
Outgoing, talkative, social, assertive
Extroversion
Predict job performance better than agreeableness
Extroversion has been found to ___.
Perceptions
Faulty ___ about good versus poor performance can lead to inaccurate performance appraisals.
Engagement
Feeling a sense of urgency to complete your work is one indicator of employee ___.
- perception of people, rather than objects, is the focus of a discussion of perception in organizations - organizational behavior is more concerned with perception of reality than actual reality - perception helps people decipher their surroundings
How is perception related to organizational behavior?
Bipolar dimensions
In Schwartz's value theory, values are organized into two
Selection criteria
In choosing among alternatives to qualify a solution, a person is focusing on ___ if he or she considers such things as ethical implications, personal values, profits, and/or company reputation.
Women of color are represented better than men of color
In managerial and professional jobs
Continuation of employment with the firm
Individuals committed to an organization tend to display a:
Assuming people in a certain category possess the same traits
Inferences stereotypes
Contingency
Instead of trying to rely on "one best way" to manage, a manager may want to use a(n) ___ approach, which calls for using situationally appropriate tools.
Self-awareness
Knowing your own abilities, values, strengths, and weaknesses as well as how others view you in terms of these factors
Finding consonant elements that outweigh dissonant ones
Mena, a student, feels cognitive dissonance over her conflicting desires to hang out with her friends and to finish her class project. She reduces the dissonance by telling herself that finishing the project now means that she can have the entire weekend free to spend with her friends. Which method of reducing cognitive dissonance does this represent?
Entitled, civil minded, close parental envolvement, cyber literacy, appreciate diversity, multitasking
Millenials
- being overqualified for a job - lacking skills employers want - being unable to read well
Mismatches between work and education can include
Appreciate, compose and perform music
Musical intelligence
Live in harmony with the environment
Naturalistic intelligence
Person; culture
Organizational commitment occurs when employees value achievement and an employer rewards people for accomplishing goals. When this occurs, the consistency is called ___-___ fit.
- designing jobs that increase satisfaction - screening for CWBs during the hiring process - defining desired behaviors
Organizations can promote desired behaviors and not CWB's by:
Supporting, valuing, and including them
Organizations compete more effectively when employees feel their managers are doing which of the following?
Parents; experiences
Our values are influenced by the values of our ___ and by the ___ we have as children.
Should be scientifically proven to work for its intended use.
Personality testing at the workplace
Test-takers do not describe themselves accurately
Personality tests are not a valid predictor of performance because ___.
(1) define the problem (2) identify the causes (3) make recommendations
Place the 3-step approach to problem solving in order.
(1) selective attention/comprehension (2) encoding and simplification (3) storage and retention (4) retrieval ans response
Place the stages of social perception in order:
Have a positive impact on organizational drive
Research suggests that CEOs with high CSEs
Ethical
Reward systems, decision making, leader behavior, and organizational culture are all affected by ___ conduct.
Emotion display norms
Rules that dictate which types of emotions are expected and appropriate at a given time are:
Spillover
Satisfied employees provide superior customer service due to the ___ effect.
Change; conformity
Schwartz's second bipolar dimension ranges from openness to ___ to ___.
- telling others that they have done well - setting specific goals for the group - assigning tasks to group members
Select actions that employees feel represent good leadership.
- specialized training programs - apprenticeships - internships
Select all of the approaches used on the individual corporate level to make technically oriented jobs accessible to less-qualified candidates.
- tend to be more anxious - demonstrate less motivation for performance - earn lower salaries and smaller salary increases
Select all that apply to those with an external locus of control.
- have strong expectations that effort leads to performance - display greater work motivation - derive more job satisfaction from performance
Select all that apply to those with an internal locus of control.
- job - career - aspirations
Select all that are influenced by person factors.
- employee engagement - organizational commitment - job satisfaction - organizational citizenship
Select all the benefits of perceived organizational support.
- decreased absenteeism - enhanced productivity and retention
Select all the characteristics of telecommuting.
- enthusiasm - urgency - focus - intensity
Select all the feelings related to employee engagement.
- listening and communicating effectively - offering career and developmental opportunities for employees - recognizing people for good work
Select all the ways employee engagement can be increased.
- group/team dynamics - organizational policies - individual level characteristics
Select aspects of OB to be considered in an organization of many employees begin quitting their jobs.
- unsupportive or hostile work environment - negative diversity climate - poor career planning
Select barriers to implementing successful diversity programs.
- assumption that majority culture is universal - negative diversity climate - prejudice and stereotyping of women and minorities
Select barriers to successful diversity programs at work.
- they promote the firm's productivity - they are voluntary
Select characteristics related to organizational citizenship behaviors.
- constructive statements about the departments - expression of personal interest in the work of others - respect for the spirit as well as the letter of housekeeping rules
Select examples of organizational citizenship behavior.
- opportunities and rewards change people - each new person and the characteristics change a situation - the job market is ever changing as are employees
Select examples of why people and environment are not static.
- leadership positions in schools and government - higher educational attainment than men - more seats on boards of directors
Select improvements made in women's equality by 2018.
- decision making - organizational culture - leader behavior
Select the areas of OB that have been shown to have a powerful influence on ethical conduct at work.
- greater level of teamwork - increased creativity - ability to apply positive emotions to work
Select the benefits of high emotional intelligence.
- self esteem - emotional stability - generalized self-efficiency - locus of control
Select the components of core self-evaluations.
- educational - exposure - enforcement
Select the components or strategies for successful diversity training in organizations.
- personality - external dimensions - internal dimensions - organizational dimensions
Select the four layers of diversity.
- employees can be developed in areas of need based on intelligence - it explains how a child can score poorly on an IQ test and yet be gifted in one or more ways - it is important to identify intelligences relevant to a job during the selection process
Select the practical implications of multiple intelligence.
- unethical behavior hurts relationships and destroys trust - unethical behavior impacts cooperation and loyalty in a negative manner - employees face ethical challenges throughout their careers
Select the reasons ethics are important to a business.
- selection criteria - choice process - consequences
Select the three common elements in choosing among alternatives to arrive at effective solutions
- resolving generational differences - providing training to bridge the gap between education and job - addressing changing customer demographics
Select ways companies are responding to the challenges of diversity.
- accept the need to address ethics at work - treat ethics like business strategy - challenge the rationale behind decisions
Select ways employees can address unethical behaviors.
- provide challenging work assignments - design a stimulating and fun work environment - frequently recognize skills, experience, and wisdom gained over the years
Select ways firms can retain an aging workforce.
- change your attitude or behavior - find consonant elements that outweigh the dissonant ones - belittle the importance of the inconsistent behavior
Select ways to reduce cognitive dissonance.
Internal; external
Self-serving bias implies that people will credit successes to controllable ___ factors and failures to uncontrollable ___ factors.
Do the departing coworkers have a preference for working collaboratively versus independently?
Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing on person factors to determine the source of the problem?
Build relationships
The ___ ___ option in Thomas' framework is based on the belief that good relationships can rise above differences.
Tolerate
The ___ option in Thomas' framework involves acknowledging differences but not valuing or accepting them.
Isolate
The ___ option in Thomas' framework is based on the action of moving the diverse person off to the side.
Assimilate (third)
The ___ option in Thomas' framework is based on the premise that eventually all people will learn to blend in or become like the dominant group.
Foster mutual adaptation
The ___ option in Thomas' framework means people are willing to adapt or change their views for the sake of creating positive relationships.
Deny
The ___ option in Thomas's framework means people refute that differences exist.
Include/exclude
The ___/___ option in Thomas' framework has the goal to either increase or decrease the number of diverse people at all levels of the firm.
Emotional intelligence
The ability to monitor your own emotions and those of others, to discriminate among them, and to use this information to guide your thinking and actions is:
Credibility.
The ability to motivate employees in different ways, provide useful feedback, and manage productive teams are all aspects of a manager's performance, and doing these things well gives a manager
Practical intelligence
The ability to solve everyday problems by utilizing knowledge gained from experience in order to purposefully adapt to, share, and select environments is called:
Social awareness and relationship management
The dimensions of emotional intelligence that form social competence are
Give their all
The essence of employee engagement is that employees:
Organizational commitment
The extent to which an individual identifies with an organization and commits to its goals is:
Job involvement
The extent to which an individual is personally engaged in his or her work role is called
Perceived organizational support
The extent to which employees believe their organization values their contributions and genuinely cares and about their well-being us:
Cognitive dissonande
The fact that at work some coworkers remain satisfied in situations where others always seem dissatisfied is the idea behind:
Organizational behavior
The field of ___ ___ encompasses research and practice from various disciplines like anthropology, psychology, statistics, political science, vocational counseling, and management.
A very real, yet unseen barrier to high-level advancement for women
The glass ceiling refers to
Withdrawal and stress
The negative outcomes of job satisfaction include:
- job involvement - motivation
The positive outcomes of job satisfaction include:
Attribution
The premise that people infer causes for observed behavior is the basis of ___ theory.
Value attainment
To achieve ___, managers should structure work and its associated rewards to reinforce employees' values
Evaluate personality in a precise and scientific manner.
To be an effective manager, a person shoukd
- provide constructive feedback - apply different motivational tools - develop and lead productive teams
To demonstrate credibility through performance, a manager should be able to:
- develop and lead productive teams - apply different motivational tools - provide constructive feedback
To determine credibility through performance, a manager should be able to:
Match employees' values
To ensure the highest levels of employee motivation, employers should strive to create work environments that:
Attitude
To get other students on a team to contribute equally, one might tell them about the benefits of getting a good grade on the project in an attempt to create a positive ___ toward doing the work.
Guided experiences improve employee self-efficacy
Training and development
True
True or false: According to research, people with tattoos have the same rates of employment and the same average earnings as people without tattoos.
True
True or false: At a certain level emotional stability becomes problematic.
True
True or false: Careers can be tarnished by the unethical behavior of others.
True
True or false: Intelligence and mental abilities are related to performance.
Falsde
True or false: Managers should try to increase negative effects of stress by decreasing job satisfaction.
True
True or false: Personal achievements and praise tend to bolster one's self-esteem.
False
True or false: There are only a few situation factors that can impact an outcome when you are trying to accomplish something.
False
True or false: To motivate younger employees, experts recommend that employers restrict access to social media on company devices.
True
True or false: Values and attitudes are usually in agreement.
True
True or false: Workplace attitudes have a direct effect on organizational outcomes such as task performance and employee turnover.
They predict likely behavior
Understanding workplace attitudes is valuable for which of the following reasons?
The relative importance we place on two dimensions of opposing values
What drives behavior according to Schwartz's theory?
Social media and iPhone apps
What invention defined gen Zers?
Google and facebook
What invention defined millennials?
Just be yourself
What is the best way to celebrate your uniqueness while remembering that some people are uncomfortable with individual differences?
Behavior is a function of interdependent person and situation factors.
What is the primary argument of the interactional perspective of organizational behavior?
Determine possible causes.
What should you do after identifying unethical conduct in your workplace but before confronting the problem?
Equity
What theory is based on the idea that managers must interact with employees and monitor their perceptions of fair treatment?
73 million - the Vietnam war
What was the population size and event of baby boomers?
38.6 million - the great depression
What was the population size and event of traditionalists?
Internal
When considering attribution theory, managers should remember that we tend to attribute behavior to ___ causes.
Compare the desired state or outcome to your current situation.
When defining a problem, what should you do immediately after you determine your desired outcome or state?
Why is this a problem?
When defining a problem, you can refine and focus your definition by asking which of the following questions multiple times throughout the process?
When a person holds two or more conflicting ideas, beliefs, values, or emotions
When does cognitive dissonance occur?
Telecommuting
When employees allow employees to do all or some of their work from home using technology and internet tools to send work electronically from home to office and vise versa, this is called:
Causes.
When making recommendations for solving a problem, it is important to link the recommendations to
Employee; engagement
When people express themselves physically, cognitively, and emotionally during a role performance, they are demonstrating ___ ___.
Toleration
Which action option is among the least preferred responses to diversity issues?
Cognitive load
Which characteristic of the perceiver has to do with the amount of activity happening in the perceiver's brain?
- they require excessive admiration - they have a grandiose sense of self-importance - they are exploitative and manipulative
Which characteristics are true of narcissists?
Self-efficacy
Which component of CSEs is the most flexible and therefore best suited to being a focal point for employee training?
self-management and self-awareness
Which dimensions of emotional intelligence constitute personal competence?
Tradition and security
Which elements are involved with conservation?
Self-direction and stimulation
Which elements are involved with openness to change?
Guilt, anxiety, and jealousy
Which emotions are considered goal incongruent?
- potential - abilities - personality traits
Which employee factors are important for managers to understand in order to create a productive and satisfying person-job fit?
Include/exclude
Which generic action option is an outgrowth of affirmative action programs and attempts to either increase or decrease the number of diverse people throughout an organization?
- narcissism - Machiavellianism - psychopathy
Which individual differences are universally considered undesirable?
Met expectations
Which model of job satisfaction reflects the difference between what an employee expects to receive from a job and what he or she actually receives
There is a trend for employees to quit when they have spent less than one year on the job
Which of the following accurately describes current trends in employee turnover?
- the core self-evaluation is the team and the traits are the players - emotional stability and self-esteem are like teammates
Which of the following are accurate uses of a basketball analogy for core self-evaluations?
- perceived behavioral control - attitude toward the behavior - subjective norms
Which of the following are among the general motives in Ajzen's theory of planned behavior that predict or influence intention and behavior?
- mutual adaptation - inclusion - building relationships
Which of the following are among the most preferred action options in response to diversity issues?
- GPA - college major - internship or other work experience
Which of the following are common criteria used when hiring new college graduates for their first job?
- being manipulative - maintaining emotional distance - believing the ends justify the means
Which of the following are common features of Machiavellians?
- who will be supporters - who will be resisters - necessary resources
Which of the following are important to consider when selecting alternative solutions?
- lack of information - insufficient funds - lack of time
Which of the following are potential constraints during problem solving?
- analyze and change your beliefs about a behavior you want to change - identify your core values - identify what types of work you find meaningful
Which of the following are recommended actions for you to take to create positive change in your professional life?
(1) individual (2) group (3) organizational
Which of the following are the three levels that OB distinguishes among?
- inaccurate performance apprasials can arise from faulty perceptions - biases of perception can be decreased if objective performance measures are used - performance diaries can help managers recall employee actions with greater accuracy
Which of the following are true concerning perceptions in performance appraisals?
- the lack of inclusion often experienced by LGBTQ employees can impact their work engagement and performance - many states do not offer workplace protections on the basis of sexual orientation and gender identity - work environments that are unwelcoming can lead to increased turnover of LGBTQ employees
Which of the following are true concerning the experience of the LGBTQ workforce?
- there is no ideal personality profile - employers should try to find a fit for an employee's personality - one personality does not fit all jobs
Which of the following are true concerning the search for employees with the right personality type?
- it is helpful to use experts outside the company to help select an appropriate test - it is critical to make sure the test is legally sound and does not violate applicant's rights - there should be independent research validating the effectiveness of the test
Which of the following are true concerning using personality tests in the workplace?
- attributional biases can lead to innapropriate managerial action and, subsequently, decreased employee motivation and performance - the way employees perform depends on the attributions they make for their performance - the role of internal causes of behavior is usually exaggerated
Which of the following are true considering managerial implications of attribution along tendencies?
- by employing orientation programs that introduce standard operating procedures - by providing policies that instruct employees on what to do in specific situations - by using recruitment practices that emphasize company values
Which of the following are ways in which organizations pursue an assimilation approach to diversity issues?
- constructive thinking - reasoning - problem solving
Which of the following behaviors have been shown by research to improve intelligence?
They are dynamic
Which of the following best describes situation and person factors?
- over half of high schoolers report cheating on exams - cheating may take many forms, including plagiarism and sharing answers via text messaging
Which of the following statements about cheating are true?
You should consider various constraints before making a selection.
Which of the following statements about constraints in selecting problem-solving solutions is true?
They are very important to your job performance
Which of the following statements about situation factors is true?
- attribution theory says behavior can be caused by external or internal influences - the 3 dimensions of behavior vary independently in the creation of attributions - ability is an internal facor
Which of the following statements regarding attribution theory are true?
- hispanics and african americans comprise a smaller relative share of the professional class - hispanics and african americans earn less than whites on average - there has been a marked increase in racial discrimination cases
Which of the following trends suggest the existence of a glass ceiling for minorities?
An inverted-U
Which shape on a graph best represents the relationship between increasing emotional stability and outcomes?
Retrieval and response
Which stage of social perception involves turning mental perceptions into real-world judgements and decisions?
Both personal and social competence are important for managers
Which statement about managers assessing their own emotional intelligence is true?
The evidence is inconclusive, but it suggests that the games are not effective.
Which statement best describes the results of research on the effectiveness of brain training games?
They represent a broad personality trait composed of four narrow traits.
Which statement is true of core self-evaluations?
They determine which emotions members should show in various situations.
Which statement is true of emotional display norms in an organization?
The interactional perspective
Which theory of organizational behavior suggests that people are not inherently better than others but may perform better in a given job or situation due to the combination of person and situation factors involved?
Fundamental attribution bias
Which type of bias contributes the most to managers inaccurately evaluating a job applicant's suitability for a job?
IQ tests measure things taught in school rather than innate intelligence or ability
Why do critics suggest that IQ tests are not a reliable predictor of performance?
External
___ dimensions of diversity represent differences that we have a greater ability to influence or control.
Diversity
___ is the many individual differences and similarities among people.
