MGT 3303 EXAM 4 CH. 12

_____ typically provide the most honest, and most crucial and useful, feedback about the performance of a team. A) External Customers B) Team Leaders C) Category captains D) Task specialists E) Gatekeepers

A) External Customers

What teams have a high degree of dependence on outsiders, ______ is the best team strategy A) Probing B) Informing C) Liquidating D) Soliciting E) Parading

A) Probing

After the norming stage in team development, a team would most likely move on to the__________ A) Performing B)Storming C) Probing D)Forming E) Warming

A)Performing

Walter was disappointed when his team did not discuss his proposal before voting. He reacted by missing meetings but did not say anything further about the matter. This type of reaction to conflict is known as A) Compromise B) Avoidance C) Accommodation D) Competition E) Collaboration

B) Avoidance

Which of the following is true of team norms? A) From an organization's standpoint, norms can only be positive B) Cohesive groups are more effective than non-cohesive groups at norm enforcement C) For a cohesive group to make good decisions, it should establish a norm of groupthink D) Non-cohesive groups with high-performance norms are more productive than cohesive groups with the same performance norms. E) When a cohesive team has low-performance norms, the team's productivity is at its highest level.

B) Cohesive groups are more effective than non-cohesive groups at norm enforcement

The role of management is to: A) Manufacture, assemble, or sell things B) Coordinate and provide direction to sub-units C)Develop new products and services D) Complete work not normally done by the standard structure E)Follow instructions provided by first-line supervisors

B) Coordinate and provide direction to sub-units

Which of the following factors is present when a team gives its highest performance? A) Low entrance standards and close supervision B) High cohesiveness and high-performance norms C) Low levels of trust and autocratic decision making D) Close supervision and large size E) large size and high degree of groupthink

B) High cohesiveness and high-performance norms

Which of the following reasons can contribute to a team's failure? A) Use of diplomacy B) Lack of training and support systems C) High levels of trust D) Autonomy to make important decisions E) Lack of supervisory leadership

B) Lack of training and support systems

_______refer to a higher-level organizational goals taking priority over specific individual or group goals A) operational goals B) Superordinate goals C) Tactical goals D) Elementary goals E) Functional goals

B) Superordinate goals

Which of the following is true of parallel teams? A)They operate on a permanent basis on long-term projects B)Their charge is to recommend solutions to specific problems C) They have authority to act on their decisions D)They perform tasks that are normally done by the standard structure E) Their members often come from the same units or jobs

B) Their charge is to recommend solutions to specific problems

Which of the following relationships emerges as a group receives tasks from one unit, processes it, and sends it to the next unit in the process? A) Service relationship B) Work flow relationship C) Advisory relationship D) Stabilization relationship E) Audit relationship

B) Work flow relationship

Which of the following is an example of a benefit for members of a team? A) Learning to work alone B) Developing an individualistic outlook C) Acquiring new skills D) Engaging in groupthink E)Learning to be independent

C) Acquiring new skills

Which of the following is an ineffective practice in building cohesive teams with high-performance norms? A) Keeping the team small B) Being a participative leader C) Following a high degree of autocratic decision making D) Publicizing team's successes and achievements E) Presenting a challenge from outside the team

C) Following a high degree of autocratic decision making

A temporary safety team, comprising of members from several departments, was formed to assess the workplace implications of a new federal regulation. This is an example of a(n) _____. A) Product team B) Project team C)Parallel team D)Focus group E)Interest Group

C) Parallel Team

Which of the following is true of semi-autonomous work groups? A) They have no managerial responsibilities B) They are far more independent than self-designing teams. C) They get outside support for quality control and maintenance D) They depend on first-line managers to manage and carry out major productions E) They decide themselves whom to hire, whom to fire, and what tasks the team will perform

C) They get outside support for quality control and maintenance

A(n) _____ refers to a third party who intervenes to help others manage their conflict. A) task specialist B) Intrapreneur C) Gatekeeper D) Mediator E) Category captain

D) Mediator

The three criteria that define and effective team are: A) High diversity among members, challenging goals, and strong groupthink B) Low degree of empowerment, limited goals, and supervisory leadership C) High diversity among members, achievable goals, and large membership D) Productive output, satisfaction among members, and committed members E) Narrow spans of control, authoritarian, and low-performance norms

D) Productive output, satisfaction among members, and committed members

People who boost morale, give support, provide humor, or soothe hurt feelings within a group are known as _____. A) Venture capitalists B) Category captains C) Solicitors D) Team maintenance specialists E)Intrapreneurs

D) Team maintenance specialists

Which of the following is a function of task specialist? A) To reduce trust between team members B) To facilitate groupthink among team members C) To prevent team members from interacting with the external environment D) To micromanage E) To move the team toward accomplishment of objectives

E) To move the team toward accomplishment of objectives

When individuals are more motivated to work hard when others are present, are concerned with what others think of them, and want to maintain a positive self-image, the phenomenon is known as: A) Cognitive dissonance B) Groupthink C)Fundamental attribution error D) Glass ceiling effect E) Social facilitation effect

E)Social facilitation effect