MGT 341-Ch.8

What task role does this describe? prods group to move along or to accomplish more

energizer

Rank Tuckman's five stages of group development in order

Forming> storming> norming> performing> adjourning

____ reward systems are best for motivating teams because they recognize both individual and team performance

Hybrid

____ roles foster supportive and constructive interpersonal relationships; keep the group *together*

Maintenance

Face time is important to the formation of virtual teams if at all possible because it builds ____ and increases _____

credibility; trust

When specialists from different areas are put on the same team, it is a ____ team

cross-functional

_____ trust: Do people share information and tell the truth?

Communication

_____ trust: Do people meet their responsibilities and acknowledge others skills and experience?

Competence

Teams whose members collaborate are more ____ than those whose members do not collaborate

effective

We define a ____ as two or more freely interacting individuals who share norms and goals and have a common identity

group

The purposes served by norms in an organization include having pre-established ____ for groups and reducing time spent on the ____ process for groups

guidlines; development

In _____, groups establish periods of stable functioning until an event causes a dramatic change in norms, roles, and/or objectives; the group then establishes and maintains new norms of functions, returning to equilibrium

punctuated equilibrium

What task role does this describe? performs a "group memory" function by documenting discussion and outcomes

recorder

A ____ is a set of expected behaviors for a particular position

role

A ____ can be described as having mutual accountability for achieving their goals. commitment to a common purpose, and common performance goals

team

The ability of a team to adapt to changes such as changing demands or the transition of members in or out of the group is: A. team composition B. a team's charter C. team adaptive capacity D. team performance strategies

team adaptive capacity

A plan for how the team will make decisions, share communications and strategies that should be agreed to early in the group development process is a _____

team charter

Known as the three C's, what characteristics must team players possess in order for their team to be successful?

commitment, collaboration, competency

The collection of jobs, personalities, skills, experience, and knowledge of team members is the team's ____

composition

What maintenance role does this describe? helps resolve conflict by meeting others halfway

compromiser

What task role does this describe? pulls together ideas and suggestions

coordinator

Which of the following describes a purpose of a formal work group? A. discussing ways to improve product quality B. playing a sport together outside of the office C. sharing an interest in a specific TV series D. building personal friendships

discussing ways to improve product quality

What task role does this describe? promotes greater understanding through examples or exploration of implications

elaborator

The use of self-managed teams in organizations require changes in management ____, to ____ practices, and to reward systems

philosophy; training

A role is a set of expected behaviors for a particular ____, while a ____ role is a set of expected behaviors for members of the group as a whole

positions; group

What task role does this describe? performs routine duties (handing out materials or rearranging seats)

procedural technition

Activities of ____ teams include monitoring, planning, and scheduling

self-managed

The tendency of individual effort to decline as group size increases is _____

social loafing

What maintenance role does this describe? evaluates the quality of group processes

standard setter

The ____ stage is a time of testing individuals test the leaders policies and assumptions as they try to decide how they fit into the power structure

storming

A reciprocal belief that another person will consider the effects of his intentions and behaviors on you is ____

trust

Lack of trust is a key factor in employee ____

turnover

A ____ team works together over time and distance using electronic media to achieve goals

virtual

_____ trust: Do people do what they say they will? Are expectations for each other clear?

Contractual

_____ may form and procrastination occur during the *storming* stage of group development

Subgroups

____ roles enable the work group to define, clarify and pursue a common purpose; keep the group on *track*

Task

During the ____ stage, the groups work is done and it is time to move on to other things; leaders need to emphasize valuable lessons learned

adjourning

____ is the act of sharing information and coordinating efforts to achieve a collective outcome

Collaboration

Three factors that create effectiveness when building a team include ____ of the team, ____ of the team, team charters and strategies

capacity; composition

The *challenges* of using virtual teams include establishing team _____ and trust, and developing ____ to team goals

cohesion; commitment

What maintenance role does this describe? records and comments on group processes/dynamics

commentator

What task role does this describe? tests groups accomplishments with various criteria such as logic and practicality

evaluator

According to the Reina Model for rebuilding trust, it is important to discuss feelings and emotions constructively before reframing the _____ and taking ____ for what happened

experience; responsibility

The *benefits* of using virtual teams include ____ that is attractive to employees, reduced ____ expenses, and reduced real estate costs

flexibility; travel

What maintenance role does this describe? serves as a passive audience

follower

A ____ group is assigned by an organization or its managers to accomplish specific goals

formal

During the ice-breaking ____ stage, group members tend to be uncertain and anxious about such unknowns as their roles, the people in charge, and the groups groups goals

forming

What maintenance role does this describe? encourages all group members to participate

gatekeeper

What maintenance role does this describe? mediates conflict through reconciliation or humor

harmonizer

Formal groups fulfill both _____ and _____ functions in organizations

individual; organizational

An ____ group exists when the members overriding purpose in getting together is friendship or a common interest

informal

A card club that meets monthly to play and have dinner is an example of an: A. team B. formal group C. informal group D. quality circle

informal group

What task role does this describe? _____ seeker/ giver clarifies key issues

information

What task role does this describe? suggests new goals or ideas

initiator

When ____ becomes a shared activity and the group develops its own purpose and mission, the group has become a team

leadership

Would people watching a parade together be considered a group under the definition of the term from sociology?

no

A ____ is an attitude, opinion, feeling, or action shared by two or more people that guides behavior

norm

In the ___ stage, *group cohesiveness* which is the "we feeling" that binds members of a group together, Is the principle by product of this stage

norming

The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the _____ stage

norming

Group influence brings individuals into the social fabric of an organization by communicating ____ and role ____

norms; expectations

What task role does this describe? _____ seeker/giver clarifies pertinent values

opinion

What task role does this describe? keeps group headed toward its stated goal/goals

orienter

Plans that outline exactly what the team is to do, goals for the team, and the tasks, responsibilities, and roles of team members are team _____ strategies

performance

Activity during the vital ____ stage is focused on solving task problems, as contributors get their work done without hampering others; this stage is characterized by a climate of open communication, strong cooperation, and lots of helping behavior

performing

It is more difficult to establish team cohesion, trust, and cooperation in ____ teams

virtual

The "we feeling" that binds group members together is group _____

cohesiveness

What maintenance role does this describe? fosters group solidarity by accepting and praising various points of view

encourager