MGT 341- Test 1 Study Questions

Together, social awareness and relationship management constitute A. emotional intelligence B. social competence C. personal competence D. emotional stability E. relationship competence

social competence

____ is the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions. A. Proactivity B. Emotional stability C. Emotional intelligence D. Core self-evaluation E. Self-efficacy

Emotional intelligence

______ are complex, relatively brief responses aimed at a particular target. A. Moods B. Emotions C. Personalities D. Attitudes E. CSEs

Emotions

Three months ago, XYZ Corporation changed the way the typing pool is organized from a self-managed team to a more traditional structure in which employees receive their assignments from a direct supervisor. Since then, three of the seven employees have left the organization. ______ is the OB perspective applied here. A. Individual B. Group C. Organizational D. Interactional E. Situation

Group

In some business situations, you will make recommendations to solve a problem. Which of the following actions can help improve the quality of your recommendations? A. Check with Human Resources to be sure that you are following protocol B. Make sure that your suggestions don't upset any team members C. Make sure that your recommendations address the causes of the problem D. Make sure you offer a quick fix for the problem E. Ask your superior to present the recommendations

Make sure that your recommendations address the causes of the problem

Len is the top swimmer on his school's team. Star athletes are likely to be high in ______ intelligence. A. spatial B. linguistic C. bodily-kinesthetic D. naturalist E. musical

bodily-kinesthetic

Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This would be diagnosed as a(n) ________ level problem. A. individual B. group C. organizational D. interactional E. situation

group

Alexa quit her job because she felt it was boring. This would be diagnosed as a(n) ______ level problem. A. individual B. group C. organizational D. interactional E. situation

individual

Katherine does especially well in her language courses, but struggles in chemistry. She has ______ intelligence. A. spatial B. naturalist C. intrapersonal D. bodily-kinesthetic E. linguistic

linguistic

Samantha, a member of a team you are assigned to for a management class, has often been late getting her work to the team, and when it arrives it is often of poor quality. Samantha is likely to rank ________ dimension. A. low on the agreeableness B. high on the extraversion C. low on the conscientiousness D. low on the emotional stability E. low on the proactivity

low on the conscientiousness

Sandra has a new assignment. She is confident that she can successfully complete the task. This is an example of A. core self-evaluation B. self-efficacy C. self-esteem D. self-expectation E. self-expectancy

self-efficacy

James believes the best thing he can do is hire based on A. who has high self-esteem B. who has an internal locus of control C. who has high emotional stability D. who has high self-efficacy E. using CSE as one broad personality characteristic

sing CSE as one broad personality characteristic

John hasn't started working on his term paper. He wants to do well in the course, but he's struggling with how to identify a solid topic and start an outline. Most of the other students appear to be moving ahead. John is procrastinating because he is A. lazy B. stressed C. unable to manage his time D. not interested in the course E. impulsive

stressed

Javier is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late. Javier will have better results using: A. the contingency approach B. the "one-best-way" approach C. the environmental theory D. ethical decision making E. the human capital theory

the contingency approach

The president of American Systems announces that all employees will be going on a trip to San Francisco. Some employees like the idea and some don't. According to the _________ component of attitudes, these evaluations reflect the feelings of the employees. A. behavioral B. affective C. cognitive D. normative E. intellectual

affective

Francis interviews two candidates for an administrative assistant position that will require a fair amount of project management. The first candidate is enthusiastic and states that she can "do anything she sets her mind to." She shows up for the interview without a résumé because she know she will be selected for the position. The second candidate is more reserved, but offers Francis his résumé and a portfolio. He explains that in his last position he managed several projects and kept them on track. Which of the following would be the main reason for Francis to hire the second applicant? A. applicant's attitude B. applicant's emotional makeup C. applicant's cognitive abilities D. the self-esteem of the applicant E. applicant's locus of control

applicant's cognitive abilities

Which of the following is not a factor in contributing to employee engagement? A. high levels of conscientiousness B. high levels of stress C. charismatic managers D. recognition E. motivating jobs

high levels of stress

Trevor is an overachiever. His brother calls him ambitious and power hungry. Trevor exemplifies the _______ dimension. A. self-transcendence B. self-enhancement C. self-awareness D. self-management E. self-leadership

self-enhancement

Juliet often takes office supplies home for her personal use. This is an example of A. OCB B. COW C. CWB D. POS E. EEG

CWB

Tony believes that cell phone use—even in restaurants—helps people manage their busy lives. Tony's belief reflects the __________ component of his attitude. A. behavioral B. objective C. cognitive D. normative E. affective

cognitive

Pop's Ice Cream Store sales were down 15 percent this summer. The owner, Pop, says that in his experience rainy summers mean lower ice cream sales. Jonathan, his assistant, notices the staff at Pop's appear uninterested and slow to serve customers. He would like to replace at least one of them with a younger college student for the rest of the summer. Jonathan is using a(n) ______ perspective. A. experience B. management theory C. hindsight D. contingency E. common sense

contingency

Research shows that when an organization breaches a psychological contract: A. employees are likely to be less committed and satisfied, but their performance and intentions to quit are not affected B. employees are likely to be less committed and satisfied, without their performance being affect, but they are also more likely to quit C. employees are likely to be less committed and satisfied and more likely to quit, and their performance is likely to be lower D. employees are likely to be less committed and satisfied and have lower job performance, but are not more likely to quit E. this has no effect on employee satisfaction, commitment, intentions to quit, or job performance

employees are likely to be less committed and satisfied and more likely to quit, and their performance is likely to be lower

Janice creates advertising slogans for the advertising firm that employs her. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. A(n) ________ represents Janice's beliefs. A. high level of emotional labor B. employment contract C. high normative commitment D. high affective commitment E. psychological contract

psychological contract

______ is defined by restraint of actions, inclinations, and impulses likely to upset or harm others and violate social expectations or norms. A. Benevolence B. Security C. Tradition D. Conformity E. Universalism

Conformity

_______ is the personality trait with the strongest positive relationship with job performance. A. Extraversion B. Emotional stability C. Proactivity D. Agreeableness E. Conscientiousness

Conscientiousness

______ is the first step on the three-step journey (or approach) of the Organizing Framework. A. Identifying the OB concepts B. Defining the problem C. Making recommendations D. Taking action E. Delegating the problem

Defining the problem

Maria focuses on community volunteerism, while Anna focuses on getting a promotion at work. _____ are represented by Maria's and Anna's focuses. A. Personal attitudes B. Workplace attitudes C. Endpoints of one of the dimensions of values D. Cognitions E. Behaviors

Endpoints of one of the dimensions of values

____ is reflected in this statement: "I feel I am a person of worth, as good as other people." A. High self-efficacy B. Low core self-evaluation C. High emotional intelligence D. High self-identification E. High self-esteem

High self-esteem

___________ are the key links between ___________ in Ajzen's Theory of Planned Behavior. A. Attitudes; intentions and planned behavior B. Intentions; attitudes and planned behavior C. Norms; intentions and planned behavior D. Intentions; norms and attitudes E. Perceived behaviors; intentions and planned behavior

Intentions; attitudes and planned behavior

_____ intelligence will be most closely related to a performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test. A. Naturalist B. Interpersonal C. Intrapersonal D. Spatial E. Logical-mathematical

Logical-mathematical

Angela works for a company that does not provide good health benefits or career opportunities. Her _____ is most likely to be negative. A. OCB B. CWB C. POS D. TPB E. OB

POS

_________, with which you can build goodwill, include personality, teamwork and leadership. A. Interpersonal skills B. Commonsense skills C. Hard skills D. Technical expertise E. Personal attributes

Personal attributes

Which of the following statements about self-efficacy is true? A. Self-efficacy is the same as self-esteem B. A person with high self-efficacy is likely to work less hard than a person with low self-efficacy because he or she is already confident of good results C. Self-efficacy can be developed D. The biggest predictor of a person's self-efficacy is his or her emotional state E. Self-efficacy is not related to prior experience

Self-efficacy can be developed

______ is your general belief about your own self-worth. A. Self-esteem B. Self-efficacy C. Self-expectancy D. Core self-evaluation E. Self-expectation

Self-esteem

Which of the following is not one of the top four skills desired by employers? A. Teamwork B. Critical thinking C. Problem solving D. Judgment and decision making E. Active listening

Teamwork

______ is one element that allows employees to balance their work lives and family lives. A. Flextime B. Telecommuting C. Stress management D. Job involvement E. Cognitive dissonance

Telecommuting

Why are ethics considered so important when studying organizational behavior? A. Unethical behavior makes it easy to influence others and conduct business B. Unethical behavior can ensure loyalty, which helps the performance of individuals and teams C. You will be confronted with ethical challenges at all levels of organizations and throughout your career D. Unethical acts are not illegal and can benefit the company E. Some unethical acts are necessary to work around unfair governmental regulations

You will be confronted with ethical challenges at all levels of organizations and throughout your career

Research has shown that: A. person factors influence a person's performance more than situation factors B. situation factors influence a person's performance more than person factors C. person and situation factors influence a person's performance equally D. a person's behavior and performance are a function of interdependent person and situation factors E. neither person nor situation factors significantly influence behavior or performance

a person's behavior and performance are a function of interdependent person and situation factors

Mark marches to the beat of his own drummer, while Simon plans on following in his father's footsteps. Mark is open to change, while Simon embraces A. conformity B. traditionalism C. power D. benevolence E. conservation

conservation

Joe expresses concern with Rita, an intern scheduled to work on his team for three weeks. José, Joe's manager, quickly decides to move Rita to another team. Which key problem-solving step has Jose skipped? A. define the problem B. take action C. find a solution D. defuse the situation E. implement changes

define the problem

You have an apartment within walking distance of your office. Your company moves the office to the next town. You decide to take a position with another firm close to your apartment. This is an example of _____ the problem. A. resolving B. solving C. dissolving D. ignoring E. avoiding

dissolving

Which of the following is not one of the basic dimensions of the Big Five personality dimensions? A. emotional intelligence B. extraversion C. openness to experience D. conscientiousness E. agreeableness

emotional intelligence

Job satisfaction across the United States has gone up, according to a national survey conducted by the Society for Human Resource Management. The top three facets of satisfaction include: A. feeling safe at work, having good relationships with coworkers, and substantial vacation time B. solid health care, having good relationships with coworkers, and a clear career path C. opportunities for advancement, good pay, and having a good relationship with an immediate supervisor D. feeling safe at work, good pay, and good benefits E. feeling safe at work, having good relationships with coworkers, and having a good relationship with an immediate supervisor

feeling safe at work, having good relationships with coworkers, and having a good relationship with an immediate supervisor

People with an internal locus of control: A. have lower work motivation B. earn lower salaries C. tend to be more anxious D. derive less job satisfaction from performance E. have stronger expectations that effort leads to performance

have stronger expectations that effort leads to performance

As demonstrated by research, _______ is positively related to organizational citizenship behavior. A. higher performance ratings and lower organizational costs B. higher performance ratings and higher turnover C. lower customer satisfaction and lower turnover D. higher absenteeism and turnover E. lower efficiency and higher customer satisfaction

higher performance ratings and lower organizational costs

Green Care Landscaping Company minimizes attention to a price increase by selling lawn care treatments to a subsidiary, Keep It Up, Inc. Keep It Up then increases the price of the specific treatments. The manager of Keep It Up wants to notify customers that they are a subsidiary of Green Care Landscaping and that the increase has come from the parent company. This is an example of a remedy for A. ill-conceived goals B. indirect blindness C. the slipper slope D. overvaluing outcomes E. motivated blindness

indirect blindness

In the Organizing Framework, A. inputs lead to processes, which lead to outcomes B. inputs lead directly to outcomes C. outcomes never affect inputs D. outcomes never affect processes E. inputs are unrelated to processes

inputs lead to processes, which lead to outcomes

The distinction between flexible and fixed individual differences A. has no practical value for managers B. is that managers have little or no impact on fixed differences C. is that managers have little or no impact on flexible differences D. is that managers should hire people based on their attitudes and emotions E. is that managers have little or no impact on any individual differences

is that managers have little or no impact on fixed differences

OB is important in all facets of school and work because A. hard skills are a critical factor to your success B. this indicates that you have common sense C. this technical knowledge is in great demand D. a career in OB will ensure a high salary E. it helps us to understand and manage people

it helps us to understand and manage people

Carlos works at Tyner Construction Company as an assistant project manager. His manager assured him that if his projects came in on time and under budget, he would be promoted within a year. At nine months, Carlo is promoted to project manager. This is an example of: A. met expectations B. need fulfillment C. equity D. value attainment E. dispositional components

met expectations

Ilsa is part of a team working on a project. Vanessa's role on the team is to update and present status reports to management. Ilsa knows that Vanessa's reports do not show the delays that have occurred, but she doesn't say anything because she does not want upper management more involved. Which of the following is Ilsa is exhibiting? A. ill-conceived goals B. motivated blindness C. indirect blindness D. the slippery slope E. overvaluing outcomes

motivated blindness

Halim, one of your employees, always seems to be "taking it easy," often ignores problems that arise, and rarely takes action on his own. It is likely that Halim is A. low on practical intelligence B. an introvert C. not a proactive personality D. emotionally unstable E. highly agreeable

not a proactive personality

Because the auditors of XYX Company accepted a client firm's questionable financial statements when the infractions have occurred over time, James believes that they are A. setting ill-conceived goals B. exhibiting motivated blindness C. showing indirect blindness D. on a slippery slope E. overvaluing outcomes

on a slippery slope

Mason is highly satisfied with his job. He receives consistently strong evaluations and volunteers to train new employees. Mason exhibits positive job performance and A. community involvement B. organizational citizenship behaviors C. genetic components D. withdrawal cognitions E. personal motivation

organizational citizenship behaviors

Tanya believes that people should be kind to each other. She notices that Ellie is picking on a new employee, Michele. Tanya asks Ellie to stop bullying Michele, but Ellie's behavior doesn't change. Tanya confronts Ellie and a heated argument ensues, after which Tanya suggests that Ellie transfer to another department. In this case, Tanya's ________ are different from her values. A. intentions B. abstract ideals C. personal beliefs D. personal goals E. cognitions

personal beliefs

Anne, a manager, hires the first person she interviews because she believes that person can do the job adequately. Anne is: A. resolving the problem B. solving the problem C. dissolving the problem D. ignoring the problem E. avoiding the problem

resolving the problem

Roberto is a manager at XYZ Corporation. Every day, he eats lunch in the company cafeteria so he can learn the latest news and rumors. Roberto is exhibiting his: A. relationship management B. self-awareness C. self-disclosure D. extraversion E. social awareness

social awareness

Suzette is a bank manager charged with determining which employees are downsized. Her only guidelines are to keep those employees who contribute the most to the overall organization. When the list of employees downsized is presented, none of her personal friends are on it. This might be viewed as ______ behavior. A. rational B. unbiased C. unethical D. illegal E. organizational

unethical

Genevieve is a very religious person who does volunteer work for her church on weekends. When it came to selecting who would chair the United Fund drive for the department, her manager immediately thought of her and asked her to serve. The manager's action reflects the __________ model of job satisfaction. A. dispositional components B. value attainment C. met expectations D. need fulfillment E. equity

value attainment

Kim lives and works in a small town, even though she prefers life in a bigger city. She is quite dissatisfied with her current job and is thinking of leaving the organization. She is worried, however, about her ability to find other employment that pays as well as her current job. Additionally, she is concerned about finding another organization that offers college tuition reimbursement. Based on this information, Kim is experiencing: A. inequity B. withdrawal cognitions C. emotional detachment D. affective dissonance E. unmet expectations

withdrawal cognitions