Mgt 3830 Ch. 7

A concern in matching managers with strategy is that jobs have relatively __________ responsibilities, while people are __________ in their development. a. static; dynamic b. dynamic; static c. quick; slow d. exciting; dull e. dull; exciting

a

A divisional structure by geographic area is most appropriate when a. organizations have similar branch facilities located in widely dispersed areas. b. an organization offers only a limited number of products or services. c. strict control and attention to product lines are needed. d. an organization has many skilled managers. e. the firm serves one geographic area.

a

Approximately how many people in the United States are now part of two-career families? a. 2 million b. 8 million c. 21 million d. 60 million e. 85 million

a

Desire for __________ is a part of the social fabric in worker-manager relations in Mexico. a. harmony b. friction c. conflict d. independence e. punctuality

a

How would Hershey's current divisional structure most likely be classified? a. By geographic area b. By product c. By service d. By customer e. By process

a

Medium-sized firms are more likely to use which type of structure. a. divisional b. matrix c. SBU d. functional e. process

a

The Russian people are known for their a. drive. b. desire to succeed. c. laziness. d. lack of motivation. e. lack of education.

a

What are three categories of approaches for managing and resolving conflict? a. Avoidance, diffusion and confrontation b. Avoidance, payoff and diffusion c. Confrontation, ignorance and objectivity d. Buy, sell and hold e. There are no good ways to manage conflict

a

Which approach for managing and resolving conflict involves ignoring the problem in hopes that the conflict will resolve itself? a. Avoidance b. Resistance c. Compliance d. Diffusion e. Confrontation

a

A change strategy that attempts to convince people the change is to their personal advantage is a. diffusion. b. force. c. educative. d. rational. e. compromise.

d

How is life in Mexico in comparison to life in the United States? a. Faster b. More affluent c. Time-dictated d. Slower e. Less harmonious

d

What pay strategy requires employees or departments to establish performance targets, such as "if actual results exceed objectives then all members get bonuses." a. Profit sharing b. Bonus system c. Salary d. Gain sharing e. Hourly wage system

d

When developing an organizational chart, you should: a. Recommend dual titles for executives b. Use the title "president" for the top person c. Make sure that the chief financial officer is not at the same level as the chief operating officer d. Have division presidents report to a chief operating officer e. Have the controller or treasurer report directly to the president

d

Which approach for managing and resolving conflict involves playing down differences between conflicting parties while accentuating similarities and common interests? a. Avoidance b. Resistance c. Compliance d. Diffusion e. Confrontation

d

Which of the following does not describe most Japanese managers? a. Reserved b. Quiet c. Distant d. Impulsive e. Introspective

d

Which term is best defined as a central management activity that allows for strategy execution. a. Policy-making b. Goal-setting c. Establishing annual objectives d. Resource allocation e. Conflict

d

Why do changes in company strategy often require changes in the way an organization is structured? a. Structure dictates how goals and objectives will be established. b. Structure dictates authority over projects. c. Structure dictates how resources will be obtained. d. Structure dictates strategy. e. Structure dictates how money is spent.

a

_______ is not a major factor that commonly prohibits effective resource allocation. a. Underprotection of resources b. Organizational politics c. Vague strategy targets d. Reluctance to take risks e. Lack of sufficient knowledge

a

A disagreement between two or more parties on one or more issues is called a(n) a. integrated solution. b. conflict. c. compromise. d. diffusion. e. avoidance.

b

Formal statements of organizational philosophy, charters, creeds, materials used for recruitment and selection and socialization help an organization a. abide by SEC laws. b. link culture to strategy. c. set guidelines for firing. d. increase profits. e. manage conflicts between stakeholders.

b

Just in time describes a. implementing strategies just before bankruptcy. b. delivering materials just as they are needed. c. a scheduling method for meetings. d. a personnel planning method. e. a process for improving quality.

b

Restructuring is also referred to as a. starting over. b. delayering. c. diversifying. d. job security. e. integrating.

b

Strategy formulation a. is managing forces during the action. b. focuses on effectiveness. c. is primarily an operational process. d. requires coordination among many people. e. all of the above.

b

The primary benefit sought from restructuring is a. employee involvement. b. cost reduction. c. increased morale. d. increased number of hierarchical levels in the organization. e. increased innovation.

b

What are guidelines, methods, procedures, rules, forms and administrative practices known as? a. Long-term objectives b. Policies c. Annual objectives d. Strategies e. Goals

b

What challenge facing all organizations requires managers to formulate strategies that preserve and conserve natural resources and control pollution? a. economic b. ecological c. compensational d. benchmarking e. global

b

What is not a major benefit of having a diverse workforce? a. Improvement of the bottom line b. An increase in training costs c. An increase in productivity d. A decrease in complaints and litigation e. Higher retention of employees

b

What is the best divisional structure when a few major customers are of paramount importance and many different services are provided to these customers? a. by geographic area b. by customer c. by product d. by process e. by cost

b

What type of organizational structure do most small businesses follow? a. Divisional structure by product b. Functional structure c. Divisional structure by customer d. Process type structure e. Matrix structure

b

Which Fortune 500 CEO had the greatest salary in 2004? a. Richard Kinder from Kinder Morgan Energy b. Bob Nardelli from Home Depot c. Steve Jobs from Apple Computer d. Jeff Bezos from Amazon e. Warren Buffett from Berkshire Hathaway

b

Which of the following issues may not require a management policy? a. To establish a high- or low-safety stock of inventory b. To increase motivation c. To offer numerous or few employee benefits d. To discourage insider trading e. To promote from within to or to hire from the outside

b

Which pay strategy is not a form of incentive compensation? a. Bonus system b. Hourly wage c. Gain sharing d. Profit sharing e. All of these are forms of incentive compensation.

b

A firm uses information technology to break down functional barriers and create a work system based on business processes, products, or outputs rather than on functions or inputs in a. restructuring. b. benchmarking. c. reengineering. d. decentralization. e. delayering.

c

Conflict in an organization is a. always bad. b. always good. c. sometimes good and sometimes bad. d. a sign of bankruptcy. e. avoidable.

c

Establishing objectives is a a. top-level activity. b. centralized activity. c. decentralized activity. d. centralized-decentralized activity. e. command-and-control activity.

c

Of the Fortune 500 firms, how many have a woman CEO? a. two b. four c. five d. twelve e. twenty-four

c

What action involves reconfiguring or redesigning work, jobs and processes for the purpose of improving costs, quality, service and speed? a. Restructuring b. Downsizing c. Reengineering d. Delayering e. Benchmarking

c

What change strategy involves giving orders and enforcing those orders? a. self-interest b. educative c. force d. rational e. diffusion

c

What is the most complex form of organizational structure? a. Divisional b. SBU c. Matrix d. Functional e. Geographic

c

What is the stated reason for Boeing's recent firing of CEO Harry Stonecipher? a. Poor company performance b. Enforcing discriminatory hiring practices c. Having an extramarital affair with a coworker d. Stealing from the company e. Exorbitant use of company planes

c

Which of the following is not true about objectives? a. They should be communicated throughout the organization. b. They should have an appropriate time dimension. c. They should incorporate policies. d. They should be measurable. e. They should be consistent.

c

Which of these is true about strategy implementation? a. It is positioning forces before the action. b. It focuses on effectiveness. c. It is primarily an operational process. d. It is primarily an intellectual process. e. It requires intuitive skills.

c

Which organizational structure has ambiguous roles for senior executives as a major disadvantage? a. functional b. divisional c. strategic business unit (SBU) d. matrix e. process

c

Which organizational structure is the most simple and inexpensive? a. departmental b. strategic business unit c. functional d. decentralized e. process

c

Which strategy could be best defined as an effective, multi-method technique of studying and altering a firm's culture? a. Benchmarking b. Delivering c. Triangulation d. Process management e. Educative change strategy

c

Which term would most likely be incorporated into written objective statements? a. Maximize b. Minimize c. 10% increase d. Adequate e. All of the above

c

A divisional structure by product is most effective when a. special emphasis needs to be placed on specific products. b. an organization offers few products. c. an organization's products or services differ substantially. d. special emphasis needs to be placed on specific services. e. All of the above

e

Considerable time and effort should be devoted to assuring objectives are well conceived because they represent the basis for a. monitoring processes. b. establishing divisional priorities. c. allocating resources. d. evaluating managers. e. all of the above.

e

How are objectives in the areas of profitability, growth and market share commonly established? a. Business segment b. Geographic location c. Customer groups d. Product e. All of the above

e

Resistance to change can manifest itself through a. absenteeism. b. sabotaging production machines. c. filing unfounded grievances. d. unwillingness to cooperate. e. all of the above.

e

What is not one of the basic ways a divisional structure can be organized? a. By geographic area b. By product or service c. By customer d. By process e. By cost

e

Which approach for managing and resolving conflict involves exchanging members of conflicting parties of that each can gain an appreciation of the others point of view? a. Avoidance b. Resistance c. Compliance d. Diffusion e. Confrontation

e

Which of these involves comparing a firm against the best firms in the industry on a wide variety of performance-related criteria? a. Restructuring b. Process redesign c. Reengineering d. Delayering e. Benchmarking

e

Which of these is not one of the tests used to determine whether a performance-pay plan will benefit an organization? a. Does the plan capture attention? b. Do employees understand the plan? c. Is the plan improving communications? d. Does the plan pay out when it should? e. Does the plan reduce management layers?

e

Which term is most often concerned primarily with shareholder well-being rather than employee well-being? a. Benchmarking b. Reengineering c. Product redesign d. Process management e. Restructuring

e