MGT 480

Which of the following statements accounts for tremendous variation among people? Everyone cannot have both instrumental and end values. Individuals differ in how they order their values into priorities. Everyone has similar important goals to reach in life. Individuals have end values that fall into different categories of morality and competence.

Individuals differ in how they order their values into priorities.

What will happen if Tag's Inc. continues to make products based on an outdated mental model? The company becomes vulnerable. Employees continue to respect and trust the company's management. Employees secretly work to develop new products. The products compete successfully on the market.

The company becomes vulnerable.

The management at Eastrock School of Business and Management has given janitors the responsibility of managing supplies while keeping within the budget. Thus, the janitors feel that they are part of the team that keeps the organization running smoothly. In the given scenario, the management's style of leadership is: preconventional management. authoritarian leadership. participative management. servant leadership.

servant leadership.

A leader at the postconventional level of personal moral development focuses on: short-term goals. serving others and a higher cause. excessively promoting self-interest. getting a high return on investment.

serving others and a higher cause.

Good leadership is about: blindly accepting rules and labels created by others. standing up for what one believes is the best for the organization. interpreting data based on preestablished routines. following the rules set by others.

standing up for what one believes is the best for the organization.

The left hemisphere of the brain is associated with _____. analytical thinking values-based thought processes creative thinking intuitive processes

analytical thinking

A key component of leadership is: employing fear-based motivation. accepting the standard way of doing things. regarding assumptions as fixed truths. being emotionally connected to others.

being emotionally connected to others

An effective leader: does not follow his or her assumptions because they led to success in the past. sticks to a mental model that sees everything from one's own personal perspective. does not apologize to his or her subordinates. goes along with the traditional way of doing things.

does not follow his or her assumptions because they led to success in the past.

Anna works as a sales executive. She has difficulty meeting her productivity targets, but she has high readiness levels and her work exceeds quality standards. However, her manager considers her to be a poor performer due to her issue with productivity. In the given scenario, the manager's evaluation of Anna's performance is an example of the _____. self-serving bias halo effect fundamental attribution error perceptual defense

halo effect

The right hemisphere of the brain is associated with: analytical thinking. a linear approach to problem solving. intuitive thought processes. routine processes.

intuitive thought processes

The expert mind becomes a danger in organizations because it: often becomes open to the perspectives of other people. forgets many of its conditioned ideas. puts aside preconceptions and suspends beliefs and opinions. rejects new ideas based on past experience and knowledge.

rejects new ideas based on past experience and knowledge.

An effective leader lets his or her vision of a better future pull reality toward it by: accepting standard ways of doing things. opening the gap between the vision and the reality. lowering the vision. reorganizing current activities to work toward the vision.

reorganizing current activities to work toward the vision.

Which of the following forms of leadership was first described by Robert Greenleaf? Participative leadership Authoritarian leadership Stewardship Servant leadership

servant leadership

Which of the following is a source of personal courage? Becoming a participative leader Believing in a higher purpose Giving in to anger and frustration Opposing unethical conduct

Believing in a higher purpose

Which of the following is an assumption of Theory Y? Most people prefer to be directed, wish to avoid responsibility, have relatively little ambition, and want security above all. A person will exercise self-direction and self-control in the service of objectives to which he or she is committed. An average human being has an inherent dislike of work and will avoid it if possible. Most people must be threatened with punishment to get them to put adequate effort toward the achievement of goals.

A person will exercise self-direction and self-control in the service of objectives to which he or she is committed.

On your first day at D'Liscious Lunches, your new coworker tells you that Danny, your supervisor, is unethical. Which of the following behaviors could you expect Danny to do? Danny might be polite to all of his coworkers and customers. Danny might blame someone else for his mistake. Danny might work extra hours instead of leaving the restaurant short-handed. Danny might teach you how to use the cash register.

Danny might blame someone else for his mistake.

Jenny has a high internal locus of control. She needs a job to help pay for her expenses. Based on what you know about her, which of the following part-time jobs do you think would be a good fit for her? Receptionist at a law office Clerk at the grocery store Sandwich maker at the deli Event organizer for a local politician

Event organizer for a local politician

Which of the following statements is true of courage? It does not apply to moral leadership. It means the absence of fear. It prevents other people from doing what they want. It means asking for what you want.

It means asking for what you want

Identify the appropriate step that should be taken by a leader to work more effectively with different personality types. Keep people focused on high performance. Show frustration when dealing with difficult people. Shun people who tend to be gloomy and pessimistic. Ignore the different facets of one's personality.

Keep people focused on high performance.

Which of the following is an example of an ethical pressure that challenges the ability of leaders to do the right thing? Encouraging and developing others Showing respect to each individual Meeting the demands of vendors or business partners Possessing humility

Meeting the demands of vendors or business partners

Which of the following statements is true of mental models? A leader is usually not aware of his mental models. Personal values, attitudes, biases, and prejudices can all affect one's mental model. A leader's assumptions naturally are not part of his or her mental model. A leader creates an effective mental model by viewing the elements of a system as separate components.

Personal values, attitudes, biases, and prejudices can all affect one's mental model.

Daniel, the relationship manager of a mutual fund company, has the strength to understand his emotions clearly. He makes tough decisions by believing his "gut feelings." He knows how his emotions affect his work; hence, he acts carefully according to them. Which of the following qualities of leaders does Daniel possess? Social awareness Systems thinking Relationship management Self-awareness

Self-awareness

_____ transcend self-interest to serve the needs of others. Authoritarian managers Servant leaders Stewards Participative managers

Servant leaders

Which of the following is a characteristic of leaders who think independently? They determine a course of action based on what others think. They tend to believe assumptions as "truth." They interpret data according to preestablished rules. They are willing to stand apart.

They are willing to stand apart

Which of the following is a characteristic of effective leaders? They encourage beginners to blindly accept paradoxes. They advise new employees to openly agree with long-held assumptions. They see the questioning of their ideas as a threat. They understand the limitations of past experience.

They understand the limitations of past experience.

When evaluating others, many people underestimate the influence of external factors and overestimate the influence of internal factors. This tendency is known as _____. perceptual defense stereotyping the halo effect the fundamental attribution error

the fundamental attribution error

Becky heads the finance team of Herald Inc. Whenever her team's work is commended, she takes all the credit. On the other hand, when her team gets negative feedback from clients, she blames it on inadequate support from the organization. Becky's behavior is an example of _____. perceptual defense projection the fundamental attribution error the self-serving bias

the self-serving bias

Most adults operate at level _____ of personal moral development. three one four two

two

Scott Thompson resigned as the CEO of Yahoo after only four months on the job because reports revealed he had inaccurately claimed on his resume that he had a degree in computer science. This is an example of: stewardship. servant leadership. unethical behavior. arrogance.

unethical behavior