MGT Final Exam
_____ is a key aspect of the management by Objectives (MBO) process
All of the above
When you present a $3,00 commission to an employee for exceeding a sales objective, you are using ____ as a motivator
An extrinsic reward
Which type of follower plays the role of devil's advocate, when necessary?
Challenger
Based on lectures and examples presented in class, when you receive a phone call from a local vehicle dealership to determine the quality of service provided by their employees for your vehicle, their action represents which type of control
Feedback
When you present outstanding employee awards at your organizational headquarters, you are performing the ___ managerial role
Figurehead
Sara is assigned as a team leader in her organization, which classifies her as a ____ manager
First-Line Manager
(!00) The two types of standards included in the the step of establishing performance standards are ____.
Quantitative and Qualitative
Rewarding good results of a good project, avoiding criticism by on time arrival at work, and issuing a reprimand for careless work that created quality problems, are associated with the _____ theory
Reinforcement Theory
The concept that states the functions of management must be performed by managers in all types of organizations in all cultures of the world is ____
Universality of Management
If you set an objective to increase your company's advertising by 10 percent in 2015, you have set an objective that represents which "Do Not" in guidelines for setting objectives?
Use things that you have complete control layer
The capacity of emotions to initiate thinking is related to which of the following dimensions associated with emotional intelligence?
Using emotions to facilitate thought
According to your text, imminent domain allows for action a city to obtain an individual's property to widen a road to increase access to a growing suburb or build a ballpark in an economically challenged area to attract more families and businesses to the city. Therefore, it represents the ___ approach to ethical decision making.
Utilitarianism Approach
The CEO of ABC company established on line meetings for its world wide marketing team members at various locations, which allows all team members to participate and contribute during the meetings. Which team method is the company utilizing?
Virtual Teams
The phrase "where are we going?" represents an organization's ____.
Vision
If an individual is motivated by his/her own self-interest, he/she exhibits the ____ stage of moral development
Pre-Conventional
Mary is a low level manager, therefore, she will expend most of her time on ___ plans.
Short-Range
The ____ Theory emphasizes leaders using an adaptive style of leadership depending on diagnosis of the situation
Situational Theory
When you determine the impact of an objective on your organization's vision and mission, you are accomplishing which "should do" when developing objectives.
Social
When Jane, the plant manager, decides to support a company softball team in the local league, she is concerned about which of the following levels of Maslow's Hierarchy of Needs?
Social Need
Which of the following is not a primary purpose of motivation
Stimulate employees to produce or perform at the same level of effectiveness and efficiency
________ consists of defining your organization's vision, mission, setting objectives and developing strategies to enable it to operate successfully in its environment.
Strategic Planning
Inputs, operations, outputs, and feedback relate to the ____ to management
Systems Approach
The ____ environment represent external factors which interact ____ with your organization.
Task ---- Directly
A high concern for employees and a low concern for production represent the ___ section of the Managerial Grid.
1,9
ZZZ company fixed cost are 100,00 the price per unit is 300 and their variable cost per unit is 100. their break even unit is
500
Short range plans are _____.
A day ----- to one year
An employee's string need for feedback on his/her job performance represents a characteristic of the ____ need
Achievement Need
Objectives are not clear, information is not clear or not available and can be interpreted to mean one or more thing, and results are unclear, represent which of the following decision choices?
Ambiguity
"____" represents approach used, which is one of the ways to classify leaders.
Autocratic Leader
Emphasis on favorable treatment of employees represents the _________ to management?
Behavioral Approach
The ___ is the most widely used control device in business and government
Budget
Committees formed by management are classified as ____ groups
Formal Groups
Organizational culture is a factor in the ____ environment
General
Biotechnology companies operate in the ____ cell of the complexity/change environmental matrix
Complex/Dynamic
Walt Disney Company opened Disney Stores to market and sell Disney products. The company's action represents the ____ strategy to manage and direct its organization.
Concentration
Dan is classified as a top manager. Therefore, Dan would primarily use ___ skills.
Conceptual Skills
Based on lectures and examples presented in class, the most important criteria for developing a code of ethics is it should ____
Contain standards and procedures specific to your organization
The assumption that different conditions and situations require application of different management techniques represent the ____ to management.
Contingency Approach
When you determine ways and means of following up to ensure that performance is leading to goal attainment, you are performing the ____ function of management
Controlling
Each person writes down as many ideas for answers to the problem as time would permit. After an idea is written on a slip of paper, it is anonymously placed in the idea bank (box). This process represents the ____ technique in creative problem solving
Crawford-Slip Technique
Which of the following is a liquidity ratio
Current Ratio
The ____ environment includes external factors which ___ affect your organization
General ----- Indirectly
____ refers to the opening of markets to competitors throughout the world.
Globalization
Once you have a clear definition of what the problem is, you are now prepared to perform which step in the decision making process.
Develop Alternatives
Apple, BMW, and Harley Davidson target their unique product attributes, which represent a ____ strategy
Differentiation
Each of the following are advantages of teams except
Diffusion of responsibility
Chick-Fil-A providing college scholarships for employees and a summer camp program for boys and girls represent the ____ perspective on social responsibility.
Discretionary Perspective
When Julia shares information at the weekly meeting of key managers, she is performing the managerial role of ____.
Disseminator
____ are Strategic Business Units (SBUs) with relative low market share and competing in industries with little growth.
Dogs
Which of the following Drive Theories is similar to Maslow's social needs?
Drive to Bond
When you research population, age, and gender data, and information on society's values and life styles, your actions are related to the ___ factor of the external environment.
Economic Factor of the External Environment
The ____ perspective of social responsibility is that management should make a profit for the company. Therefore, employees benefit, the company grows, and the public receives taxes and gifts.
Economic Perspective
Different types of competitors and special interest groups represent ____, and exists and entries of competitors and fluctuation of prices for products at your organization's location represent ____ in your organization's environment.
Environmental Complexity ----- Environmental Change
The components of effort, performance, and reward are associated with the _____ Theory.
Expectancy
There is not much that you can do, as things are already predetermined by luck or chance represents ____.
External Locus of Control
A ____ is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. A ___ has small but distinct differences; it is two or more people who regularly work and communicate as they pursue one or more common goals.
Group ---- Team
___ skills are used about the same by all managers
Human Relations
Each of the following is one of the three basic planning steps except
Identifying and assessing present and future conditions affecting the objectives
According to your textbook, an old children's riddle related to five frogs on a log Further, it included a questions: "How many frogs remain on the log if four of the frogs decided to jump off the log?" This riddle was related to which of the following decision making tips?
Implementing the decision
The _____ budget is the major comprehensive budget for the entire organization
Operating Budget
____ is often described as "the way we do things around here"
Organizational Culture
A disadvantage of decentralization planning is ____
Overlaps in plans
this situation represents whcih of the following factors that determine team effectiveness
Interdependence
As a manager, you have more control over the ___ environment
Internal Environment
A distinction between leadership and management is
Leaders promote vision more than managers
Utilizing influence to motivate employees to achieve goals represents the ___ function of management
Leading
Providing monetary support for high school athletes during recruiting seasons would represent management behavior that is ____.
Legal and Unethical
A/An ____ reviews programs, policies, operating methods and procedures, personnel practices and physical facilities, and reports on the overall effectiveness of your organization.
Management Audit
All of the following are primary functions that most organizations are built around that are essential for their survival except.
Marketing
A functional specialist working on projects is caught in the middle of disputes and torn between loyalties to the project manager and their functional department manager. This situation represents a disadvantage of the ____ traditional form of departmentalization.
Matrix
Pat is the manager at XYZ computer systems, she is forming a work team that has to perform routine tasks, and requires maximum cooperation. pat should consider which of the following in member compositon
Members with different backgrounds
The phrase "What are we about" represents and organization's ___.
Mission
John has a need for large corner office and his name and title on a brass plate attached to the office door. According to Maslow, providing these accommodations for john would satisfy his ____ need.
Physiological Need
Based on lectures and examples presented in class, "How to do it" relates to which function of management
Planning
Setting goals and determining actions necessary to attain them represents which function of management?
Planning
When you decided that you will not review employees' phone records to determine how much time they are expending on phone conversations, you are using the ____ approach to ethical decision making.
Moral Rights Approach
"Understanding the why of human behavior" is associated with
Motivation
Sara carefully observes the work are to determine if poor layout, or poor work design exists. and if tools and materials are needed for production are conveniently located. saras actions represent eliminating what type of wast
Movement
Sensing vs intuition and thinking vs feeling represent the ____ approach to decision making and problem solving
Myers Briggs Type Indicator
When you bargain with subordinates, other organizations, and suppliers to reach agreements, you are performing the ___ managerial role
Negotiator
Based on lectures and examples presented in class, team members determining "what is expected of me, why am I here, and will my efforts benefit the team" represent the ___ stage of team development
Norming
When your production, accounting, marketing, finance, and human resources personnel are assigned throughout the organization to Vice Presidents of the Southern, Northern, Western and Eastern Regions, your organization represents which traditional form of departmentalization?
Objectives
According to your text, BP, related to the environment, is considered to be a part of an/a ____
Open System
Your customers stopped buying your product, your competitor has introduced a substitute product, and your supplier has a shortage of items needed for production. All of these issues are associated with the ____ environment.
Task Environment
Which of the following statements is consistent with Theory Y?
The average human being learns to accept and seek responsibility.
According to your text, each of the following is a reason why employees may not welcome delegation except:
The manager fears that employees will not be effective
As a ____ leader you act as a steward of your organizational areas, and a key goal is to leave areas better off than when you started
Theory Y
Limitations of groups and teams include ___, which is the idea that frequently two plus two equals three
They may be less effective than individuals
Availability of free or cheap software on the internet for customers to purchase would be classified as an/a _____ for Microsoft corporation.
Threat
Joseph's subordinates require less direct supervision and managerial coordination. Tim's subordinates require more managerial planning and organizational assistance. Which of the following is not true
Tim's span of control/management can be larger than Joseph's span of management/control
A thermostatically controlled air conditioned or heating system is an example of a
Total control system
Your manager identified your desired performance standards, recognized what types of rewards that you desire from your work, and accomplished actions that make receiving these rewards contingent upon you achieving performance standards. Your manager's actions represent which of the following leadership theories.
Transactional
According to research results shown in your text about gender and leadership, _____
Women are rated higher than men in employing social and emotional skills
If your organization did not attain its goal of production and sales of one million widgets for the year, its management would be considered _____. If production costs were reduced five percent for each widget, it would be considered ____.
ineffective ----- efficient
The motivation maintence theory includes ___ as a maintentce factor and ____ as a motivatiing facotr
possibilities for personal growth on the jobn ---- employee benefits