MGT Final Exam

_____ is a key aspect of the management by Objectives (MBO) process

All of the above

When you present a $3,00 commission to an employee for exceeding a sales objective, you are using ____ as a motivator

An extrinsic reward

Which type of follower plays the role of devil's advocate, when necessary?

Challenger

Based on lectures and examples presented in class, when you receive a phone call from a local vehicle dealership to determine the quality of service provided by their employees for your vehicle, their action represents which type of control

Feedback

When you present outstanding employee awards at your organizational headquarters, you are performing the ___ managerial role

Figurehead

Sara is assigned as a team leader in her organization, which classifies her as a ____ manager

First-Line Manager

(!00) The two types of standards included in the the step of establishing performance standards are ____.

Quantitative and Qualitative

Rewarding good results of a good project, avoiding criticism by on time arrival at work, and issuing a reprimand for careless work that created quality problems, are associated with the _____ theory

Reinforcement Theory

The concept that states the functions of management must be performed by managers in all types of organizations in all cultures of the world is ____

Universality of Management

If you set an objective to increase your company's advertising by 10 percent in 2015, you have set an objective that represents which "Do Not" in guidelines for setting objectives?

Use things that you have complete control layer

The capacity of emotions to initiate thinking is related to which of the following dimensions associated with emotional intelligence?

Using emotions to facilitate thought

According to your text, imminent domain allows for action a city to obtain an individual's property to widen a road to increase access to a growing suburb or build a ballpark in an economically challenged area to attract more families and businesses to the city. Therefore, it represents the ___ approach to ethical decision making.

Utilitarianism Approach

The CEO of ABC company established on line meetings for its world wide marketing team members at various locations, which allows all team members to participate and contribute during the meetings. Which team method is the company utilizing?

Virtual Teams

The phrase "where are we going?" represents an organization's ____.

Vision

If an individual is motivated by his/her own self-interest, he/she exhibits the ____ stage of moral development

Pre-Conventional

Mary is a low level manager, therefore, she will expend most of her time on ___ plans.

Short-Range

The ____ Theory emphasizes leaders using an adaptive style of leadership depending on diagnosis of the situation

Situational Theory

When you determine the impact of an objective on your organization's vision and mission, you are accomplishing which "should do" when developing objectives.

Social

When Jane, the plant manager, decides to support a company softball team in the local league, she is concerned about which of the following levels of Maslow's Hierarchy of Needs?

Social Need

Which of the following is not a primary purpose of motivation

Stimulate employees to produce or perform at the same level of effectiveness and efficiency

________ consists of defining your organization's vision, mission, setting objectives and developing strategies to enable it to operate successfully in its environment.

Strategic Planning

Inputs, operations, outputs, and feedback relate to the ____ to management

Systems Approach

The ____ environment represent external factors which interact ____ with your organization.

Task ---- Directly

A high concern for employees and a low concern for production represent the ___ section of the Managerial Grid.

1,9

ZZZ company fixed cost are 100,00 the price per unit is 300 and their variable cost per unit is 100. their break even unit is

500

Short range plans are _____.

A day ----- to one year

An employee's string need for feedback on his/her job performance represents a characteristic of the ____ need

Achievement Need

Objectives are not clear, information is not clear or not available and can be interpreted to mean one or more thing, and results are unclear, represent which of the following decision choices?

Ambiguity

"____" represents approach used, which is one of the ways to classify leaders.

Autocratic Leader

Emphasis on favorable treatment of employees represents the _________ to management?

Behavioral Approach

The ___ is the most widely used control device in business and government

Budget

Committees formed by management are classified as ____ groups

Formal Groups

Organizational culture is a factor in the ____ environment

General

Biotechnology companies operate in the ____ cell of the complexity/change environmental matrix

Complex/Dynamic

Walt Disney Company opened Disney Stores to market and sell Disney products. The company's action represents the ____ strategy to manage and direct its organization.

Concentration

Dan is classified as a top manager. Therefore, Dan would primarily use ___ skills.

Conceptual Skills

Based on lectures and examples presented in class, the most important criteria for developing a code of ethics is it should ____

Contain standards and procedures specific to your organization

The assumption that different conditions and situations require application of different management techniques represent the ____ to management.

Contingency Approach

When you determine ways and means of following up to ensure that performance is leading to goal attainment, you are performing the ____ function of management

Controlling

Each person writes down as many ideas for answers to the problem as time would permit. After an idea is written on a slip of paper, it is anonymously placed in the idea bank (box). This process represents the ____ technique in creative problem solving

Crawford-Slip Technique

Which of the following is a liquidity ratio

Current Ratio

The ____ environment includes external factors which ___ affect your organization

General ----- Indirectly

____ refers to the opening of markets to competitors throughout the world.

Globalization

Once you have a clear definition of what the problem is, you are now prepared to perform which step in the decision making process.

Develop Alternatives

Apple, BMW, and Harley Davidson target their unique product attributes, which represent a ____ strategy

Differentiation

Each of the following are advantages of teams except

Diffusion of responsibility

Chick-Fil-A providing college scholarships for employees and a summer camp program for boys and girls represent the ____ perspective on social responsibility.

Discretionary Perspective

When Julia shares information at the weekly meeting of key managers, she is performing the managerial role of ____.

Disseminator

____ are Strategic Business Units (SBUs) with relative low market share and competing in industries with little growth.

Dogs

Which of the following Drive Theories is similar to Maslow's social needs?

Drive to Bond

When you research population, age, and gender data, and information on society's values and life styles, your actions are related to the ___ factor of the external environment.

Economic Factor of the External Environment

The ____ perspective of social responsibility is that management should make a profit for the company. Therefore, employees benefit, the company grows, and the public receives taxes and gifts.

Economic Perspective

Different types of competitors and special interest groups represent ____, and exists and entries of competitors and fluctuation of prices for products at your organization's location represent ____ in your organization's environment.

Environmental Complexity ----- Environmental Change

The components of effort, performance, and reward are associated with the _____ Theory.

Expectancy

There is not much that you can do, as things are already predetermined by luck or chance represents ____.

External Locus of Control

A ____ is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. A ___ has small but distinct differences; it is two or more people who regularly work and communicate as they pursue one or more common goals.

Group ---- Team

___ skills are used about the same by all managers

Human Relations

Each of the following is one of the three basic planning steps except

Identifying and assessing present and future conditions affecting the objectives

According to your textbook, an old children's riddle related to five frogs on a log Further, it included a questions: "How many frogs remain on the log if four of the frogs decided to jump off the log?" This riddle was related to which of the following decision making tips?

Implementing the decision

The _____ budget is the major comprehensive budget for the entire organization

Operating Budget

____ is often described as "the way we do things around here"

Organizational Culture

A disadvantage of decentralization planning is ____

Overlaps in plans

this situation represents whcih of the following factors that determine team effectiveness

Interdependence

As a manager, you have more control over the ___ environment

Internal Environment

A distinction between leadership and management is

Leaders promote vision more than managers

Utilizing influence to motivate employees to achieve goals represents the ___ function of management

Leading

Providing monetary support for high school athletes during recruiting seasons would represent management behavior that is ____.

Legal and Unethical

A/An ____ reviews programs, policies, operating methods and procedures, personnel practices and physical facilities, and reports on the overall effectiveness of your organization.

Management Audit

All of the following are primary functions that most organizations are built around that are essential for their survival except.

Marketing

A functional specialist working on projects is caught in the middle of disputes and torn between loyalties to the project manager and their functional department manager. This situation represents a disadvantage of the ____ traditional form of departmentalization.

Matrix

Pat is the manager at XYZ computer systems, she is forming a work team that has to perform routine tasks, and requires maximum cooperation. pat should consider which of the following in member compositon

Members with different backgrounds

The phrase "What are we about" represents and organization's ___.

Mission

John has a need for large corner office and his name and title on a brass plate attached to the office door. According to Maslow, providing these accommodations for john would satisfy his ____ need.

Physiological Need

Based on lectures and examples presented in class, "How to do it" relates to which function of management

Planning

Setting goals and determining actions necessary to attain them represents which function of management?

Planning

When you decided that you will not review employees' phone records to determine how much time they are expending on phone conversations, you are using the ____ approach to ethical decision making.

Moral Rights Approach

"Understanding the why of human behavior" is associated with

Motivation

Sara carefully observes the work are to determine if poor layout, or poor work design exists. and if tools and materials are needed for production are conveniently located. saras actions represent eliminating what type of wast

Movement

Sensing vs intuition and thinking vs feeling represent the ____ approach to decision making and problem solving

Myers Briggs Type Indicator

When you bargain with subordinates, other organizations, and suppliers to reach agreements, you are performing the ___ managerial role

Negotiator

Based on lectures and examples presented in class, team members determining "what is expected of me, why am I here, and will my efforts benefit the team" represent the ___ stage of team development

Norming

When your production, accounting, marketing, finance, and human resources personnel are assigned throughout the organization to Vice Presidents of the Southern, Northern, Western and Eastern Regions, your organization represents which traditional form of departmentalization?

Objectives

According to your text, BP, related to the environment, is considered to be a part of an/a ____

Open System

Your customers stopped buying your product, your competitor has introduced a substitute product, and your supplier has a shortage of items needed for production. All of these issues are associated with the ____ environment.

Task Environment

Which of the following statements is consistent with Theory Y?

The average human being learns to accept and seek responsibility.

According to your text, each of the following is a reason why employees may not welcome delegation except:

The manager fears that employees will not be effective

As a ____ leader you act as a steward of your organizational areas, and a key goal is to leave areas better off than when you started

Theory Y

Limitations of groups and teams include ___, which is the idea that frequently two plus two equals three

They may be less effective than individuals

Availability of free or cheap software on the internet for customers to purchase would be classified as an/a _____ for Microsoft corporation.

Threat

Joseph's subordinates require less direct supervision and managerial coordination. Tim's subordinates require more managerial planning and organizational assistance. Which of the following is not true

Tim's span of control/management can be larger than Joseph's span of management/control

A thermostatically controlled air conditioned or heating system is an example of a

Total control system

Your manager identified your desired performance standards, recognized what types of rewards that you desire from your work, and accomplished actions that make receiving these rewards contingent upon you achieving performance standards. Your manager's actions represent which of the following leadership theories.

Transactional

According to research results shown in your text about gender and leadership, _____

Women are rated higher than men in employing social and emotional skills

If your organization did not attain its goal of production and sales of one million widgets for the year, its management would be considered _____. If production costs were reduced five percent for each widget, it would be considered ____.

ineffective ----- efficient

The motivation maintence theory includes ___ as a maintentce factor and ____ as a motivatiing facotr

possibilities for personal growth on the jobn ---- employee benefits