MGT Test 2 CH 7-12

Team failure is often cause by poor design at creation. Ginnett, one of the authors of our text, has identified variables that are essential for team success. These variables are_________. (Select all that apply)

-Is the task understood? -Are the membership and resources appropriate for the task -are the norms appropriate to allow success?

Although the behaviors comprising task-oriented and people-oriented leadership dimensions were similar across the Michigan and Ohio Studies there was a fundamental difference in the assumptions generated by the two programs. In what major way did the two studies differ?

-Researchers at Michigan believed that leaders could not be either employee-center or job-centered but not both -Researchers at Ohio believed that initiating structure and consideration were independent of one another and leaders could be high in both

Match the leadership environment from the Leadership Grid on the left with the correct description on the right. 1) Middle-of-the-road management 2)Impoverished management 3)Country Club management 4)Team management 5)Authority-Compliance management

1)Adequate organization performance is possible through balancing the necessity to get work out while maintaining morale 2)Exertion of minimum to get required work done is appropriate to sustain organization management 3)Thoughtful attention to the need of people for satisfying relationships leads to comfortable, friendly organizations 4)Work accomplishment is from committed people; interdependence through a common stake in the organization's purpose leads 5)Efficiency in operations results from arranging conditions of work in such a way that human elements interfere to a minimum

Match the Community Leadership Competency on the left with its definition. 1)Framing 2)Social Capital 3)Mobilization

1)Helping a group or community recognize and define its opportunities and issues in ways that result in effective action 2)The power of relationships between individuals 3)Strategic

Identify the correct order of A decision making process.

1)Identify the problem 2)Analyze the cause 3)Develop alternative solutions 4)Select the best solution 5)Implement the solution 6)Assess the impact of the solution

Place the items of an effective communication in the proper order

1)Intention 2)Expression 3)Reception 4)Interpretation 5)Feedback 6)New Intentions

Match the stage of group development with the activity that characterizes it. 1)Intragroup conflict, heightened emotional levels, and status differentiation 2)Functional, interdependent roles that are focused on the performance of group tasks 3)Clear emergence of a leader and the development of group rules and procedures and cohesiveness 4)Reassignment of team or assignment of new project 5)Polite conversation, the gathering of superficial information about fellow members and low trust

1)Storming 2)Performing 3)Norming 4)Adjourning 5)Forming

Which of the following statements about 360-degree feedback is most likely true?

360-degree feedback should be built around a competency model

Which of the following would be an example of a non-contingent reward?(Choose all that apply)

A monthly salary check; Paid vacation

The basic concepts of Maslow's hierarchy of needs theory: (select all that apply)

A satisfied need no longer motivates; only unsatisfied needs motivate; Lower order needs must be satisfied before higher order needs motivate

Which statement about empowerment and the operant approach is most likely true?

By changing a particular situation, leaders can enhance followers' motivation, performance, and satisfaction

Which of the following leadership dimensions were identified by the Ohio State Studies?

Consideration and initiating structure

All of the following are sources for 360-degree feedback except _____________.

Customers

What is the most important step in conducting a meeting?

Determine if it is necessary

In the context of team and organizational effectiveness, the ________________ refers to people systematically overestimating their own performance in areas where they lack competence and readily dismissing any information to the contrary.

Dunning-Kruger Effect

Which of the following statements about job satisfaction is true?

Employees tend to stay in companies that encourage collegial relationships

According to Locke and Latham, the most powerful determinants of task behaviors are _____________ .

Goals

Leaders who have little faith in their followers' ability to accomplish a goal are rarely disappointed. This refers to the ______________; but the______________ occurs when leaders articulate high expectations for followers.

Golem effect; Pygmalion effect

In the context of employee turnover, identify a true statement about functional turnover.

It occurs when followers retire or leave because they do not fit into an organization

In the context of job satisfaction, which of the following is true of role conflict?

It occurs when leaders and followers are given incompatible goals to accomplish

In the context of job satisfaction, which of the following best defines the term "employee engagement"?

It pertains to followers' attitudes about the organization and their work activities

Goal emphasis and work facilitation relate to which of the following leadership behavior dimensions?

Job-centered

According to the authors of the text, what are the key components that define empowerment?

Leaders delegate leadership and decision making down to the lowest level possible and equip followers with the resources, knowledge, and skills necessary to make good decisions.

__________concerns those behaviors directed toward the organization's goals resulting from those behaviors; where as, _____________ involves making judgments about the adequacy of behavior with respect to certain criteria such as work-group or organizational goals.

Performance; effectiveness

_____ is defined as the process by which we perceive and respond to situations that challenge or threaten us.

Stress

In the context of the nature of groups, _____ are the informal rules groups adopt to regulate and regularize group members' behaviors.

Task Roles

In comparing teams and group members, which of the following is true?

Team members can readily identify who is/is not on the team; identifying members of a group may be more difficult

Gersick's theory of group development (punctuated equilibrium) includes which of the following concepts? (select all that apply)

The first half of a teams life is spent on trying different ideas and strategies; After initial failure the team stops to evaluate what has happened and revises the strategy to complete their work

According to the concept of ________________ an individual's tendency to exert effort toward task accomplishment depends partly on the strength of his or her motivation to achieve success.

achievement orientation

An individual's tendency to exert effort toward task accomplishment depends partly on the strength of his or her motivation to achieve success. This concept is called________ .

achievement orientation

is best described as avoiding interpersonal conflict entirely either by giving up and giving in or by expressing one's needs in an apologetic, self-effacing way? is an effort to attain objectives by attacking or hurting other Individuals are able to stand up for their own rights, or their group's rights, in a way that also recognizes the concurrent right of others to do the same.

acquiescence, aggression, assertiveness

Motivation is _______________________

anything that provides direction, intensity and persistence to behavior

Which of the following would most likely result in consistently higher effort and performance?

assigning goals that are both specific and difficult

According to Daniel Pink, the three fundamental needs that drive employees who create new products or services or perform complex, non-routine work are _________________.

autonomy, mastery, and meaning

In the context of group size, which of the following defines subgroups of individuals who often share the same goals, values, and expectations?

cliques

____________ is the degree to which someone tells others something and ensures that they understand what was said.

communication effectiveness

When choosing an appropriate context and medium, oral communication is ideal when

communication needs to be two-way

Which of the following factors causes an employee to leave an organization?

compensation

The Leadership Grid profiles leader behavior on two dimensions, which are

concern for people and concern for production

Which of the following terms refers to how friendly and supportive a leader is toward subordinates?

consideration

In general, researchers have reported that subordinates are more satisfied when leaders _______ .

demonstrated a high level of consideration

Research studies have identified Authority Compliance Management 9,1; Country Club Management 1,9; and Team Management 9,9 as being effective strategies. The most effective leadership style _______

depends on the criteria used to judge effectiveness

In the context of organizational justice, which of the following is concerned with followers' perceptions of whether the level of reward or punishment is commensurate with an individual's performance or infraction?

distributive justice

In the context of group roles, which of the following is an example of a dysfunctional role?

dominating

Force field analysis uses a graphic approach to depict the opposing forces that tend to perpetuate a present state of affairs. According to the concept in order for change to be properly implemented

driving forces must be more powerful than restraining forces

Which of the following is a possible solution for groupthink?

establishing an independent subgroup to make recommendations

In the context of job satisfaction surveys, _____ assess the degree to which employees are satisfied with different aspects of work, such as pay, benefits, promotion policies, working hours and conditions, and the like.

facet satisfaction items

In the context of a job satisfaction survey, which of the following assesses the overall degree to which employees are satisfied with their organization and their job?

global satisfaction item

Behaviors that are concerned with motivating subordinates to accomplish the task at hand are called _____ behaviors.

goal emphasis

The sum of forces that attract members to a group, provide resistance to leaving it and motivate them to be active in it is called __________.

group cohesion

Which term refers to interactions among team members, such as how they communicate with each other, express feelings toward each other, and deal with conflict with each other?

group dynamics

Which of the following is the major theme or characteristic of the operant approach?

hanging rewards and punishments to change behavior

According to the seven theories of satisfaction, which of the following theories or approaches focuses on giving employees work that they find meaningful?

herzberg's two-factor theory

In the context of understanding follower satisfaction, the tendency for people with longer tenure or in higher positions to have higher global and facet satisfaction ratings than those newer to or lower in the organization is known as the

hierarchy effect

Job satisfaction is _______________

how much one likes a specific kind of job

Which of the following is seen as the biggest obstacle to improving employee engagement in an organization?

incompetent management

Which of the following terms refers to how much a leader emphasizes meeting work goals and accomplishing tasks?

initiating structure

Which of the following reflects the degree to which people are given information about different reward procedures and are treated with dignity and respect?

interactional justice

Building social capital

is the leadership competency of developing and maintaining relationships that allow people to work together.

Which of the following statements is most likely true about defensiveness?

it occurs when someone feels threatened

Which of the following most likely makes up the evaluative component of listening skills?

knowing how well one can paraphrase a sender's message

The _______ component of assertiveness skills concerns knowing where and when not to behave assertively.

knowledge/judgement

Leaders high in initiating structure will most likely engage in:

monitoring subordinates' performance levels

The ____ ________experience one has with a task, the ____________ difficult it becomes.

more, less

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

nominal group technique (NGT)

In the context of group cohesion, which of the following occurs when illegal actions are taken by overly zealous and loyal subordinates who believe that what they are doing will please their leaders?

olleism

In the context of job satisfaction, the notion of being at work while one's brain is not fully engaged is referred to as

presenteeism

In the context of organizational justice, perceptions of _____ involve the process by which rewards or punishments are administered.

procedural justice

The inefficiencies created by more and more people working together is called _____.

process losses

What is the main reason for people staying with organizations?

promises of long-term employment

What is the least likely way that a leader could improve team effectiveness?

putting subtle pressure on dissenting members of the team to ensure concept cohesiveness

In a systems view of communication, identify the immediate next step after "expression."

reception

At the organizational level, the Team Leadership Model (TLM) suggests that leaders examine the _____ that may be impacting their team.

reward systems

In the context of job satisfaction, which of the following occurs when leaders or followers are unclear about what they need to do and how they should do it?

role ambiguity

The phenomenon of reduced effort by people when they are not individually accountable for their work is referred to as___________; whereas, _______________refers to any time people increase their level of work due to the presence of others.

social loafing; social facilitation

The best way to build relationships with followers is ____________ .

spend time listening to what they have to say

According to Herzberg's two-factor theory, which of the following is a hygiene factor?

supervision

In the context of job satisfaction, which of the following methods are most commonly used to assess followers' engagement levels?

surveys

Which of the following is one of the motivators described in Herzberg's two-factor theory?

the work itself

In the context of the seven theories of job satisfaction, which of the following is the underlying principle of the theory of organizational justice?

treating people fairly

According to the A-B-C model, which of the following is the correct sequence of events that takes place in stress management?

triggering event, your self-talk, feelings and behaviors

Which of the following is not a way leaders can use improve communication skills?

using constructive sarcasm