MGT3000 Ch. 1

every role undertaken by a manager works to __ the functions of planning, orgazing, leading, and controlling and imp to remember that all these roles ___ in the real world of managemnet

accomplish, interact

The degree of mngment skills may vary but ___ must possess the skills- the application of management skills change as managers move up the hierarchy- lower level (nonmanagers) use a lot of ____ while higher level use a lot of ___

all mngers, technical, conceptual

a successful manager means thinking in terms of

building teams and networks

TRADITIONAL mangment include a _____ and ___ leadership style, a focus on ___ tasks, and ___ procedures to maintain stability

command, control, individ, standardizing

Here, Deshane is reviewing blueprints for his company's latest building as he plans a long-term strategy for where the company should build in the next 10 years. Deshane is ___ skills to complete this task.

conceptual

Senior managers often spend more of their time using ___ skills, because they must understand how information from many different sources affects the functioning of the organization.

conceptual

___ are used for high-level planning activities. They require a manager to be able to see the big picture and to understand how the organization is and could be affected by its environment.

conceptual

three cats of management skills

conceptual, human, technical

The head of an agrochemical laboratory was accustomed to overseeing work as a ______ , but now he is called upon to be an _____ so his employees can control their own work.

controller, enabler

instead of being a ____ when overseeing work, todays effective manager is an __ who helps pppl do and be thr best

controller, enabler

Managers are engaged in control when they appraise an employee's performance, compare expenses to a budget, or check to see if product quality is meeting quality standards are ex of ___

controlling

Monitoring activities and making corrections. The fundamental purpose is to compare an existing situation to a desired situation and make a decision about what needs to be done to reach the desired state.

controlling

monitor activities and make corrections

controlling

ex of which mangment funct and why? Senator John McCain reviewed all of the stimulus projects approved by the U.S. government to decide which projects to include in his list of "100 Stimulus Projects That Give Taxpayers the Blues."

controlling bc by reviewing stimulus projects he was monitoring activities and by IDing areas he felt needed change he was involved in CONTROLLING

from conflict and competition to

convos and collab

recognize the value of employees and dev this critical organizational asset

dev ppl

from autocratic leading to

dispersed and empowering

Becoming a manager is a transformation- Move from being a ___ to a ____

doer, coordinator

To achieve greater ____ , your dad decides to mount speakers around the backyard so people can listen to music streaming from his Rhapsody account. This will be less expensive than hiring a live band.

efficiency (bc spending less money so using less resources to attain goal of music)

from controller to

enabler

NEW mngment include ability to be an __ rather than a ___, using an ____ leadership style, encouraging ___, leading ___, and ___ for change and innovation

enabler, controller, empowering, collab, teams, mobilizing

4 roles under cat of decisional role

entrepreneur, disturbance handler, resourcce allocator, negotiator

3 roles under cat of interpsonal role

figurehead, leader, liaison

money that's expended on behalf of organization

fin res

peter drucker is credited w creating the ____ and summed up the job of manger by spceifying ___

five tasks

from specialist; performs sp tasks to

generalist; coordinates diverse tasks

gets things done thru own efforts to

gets things done thru others

The cost to organizations of losing good employees who can't make the transition to becoming managers is ____ than the cost of providing training to help new managers cope, learn, and grow.

greater

many new managers expect more freedom to make changes but in reality they find themselves __

hemmed in by interdependencies

People in the engineering, marketing, and operations departments were angry at each other, and to stop the finger-pointing, the CEO had to use her ___ skills.

human

___ skills include being a good listener and having a desire to include others in an activity or a discussion. Managers with strong human skills tend to improve their subordinates' job satisfaction and build strong relationships with colleagues and others in the organization.

human

ppl, skills they possess

human res

three cats for roles of managers

informational, interpersonal, decisional

4 tips for time management for managers

keep to do list, abcs (priorotize tasks by importance), schedule ur workday, do one thing at a time

use influence to motivate employees

leading

using influence to motivate people to achieve company goals. In today's workplace, the most effective are ones who create environments that engage and empower employees, rather than commanding and controlling them.

leading

ex of which mngment funct and why? George Steinbrenner transferred his passion for winning to everyone in the New York Yankees organization. One of his famous quotes is "Winning is the most important thing in my life, after breathing. Breathing first, winning next."

leading bc george shared his vision when he talked ab winning and shared his vision w his employees- when they adopted his vision they became motivated

from supervising indivs to

leading teams

the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizationa resources

management

set targets and standards; appraise performance

measure

from maintaing stability to

mobilizing for change

3 roles under cat of informational role

monitor, disseminator, spokesperson

create teamwork via decisions on pay pormotions, etc and through communication

motivate/communicate

In your first day as a driver for Road-O-Rama Freight, you realize that something just isn't right. Trucks go out half full, and drivers often get the wrong addresses so freight doesn't arrive at its destination. When telling a friend about your new job, how would you describe this company's operations? effective or efficient?

neither effective nor efficient (bc trucks half full= not good use of resources/ drivers getting address wrong= company doesnt achieve goal of delivering product)

form an indiv actor to

network builder

tech advances, rise of virutal work, global mkt forces, shifing employee/ customer expectations have led to a decline decline in organizational hierarchies and more empowered workers which calls for a ___ approach to managment that is diff from the past

new

degree to which organization achieves a stated goal or succeeds in what it tries to do

org effectiveness

providing a product or service that customers value

org effectiveness

based on how much raw mat, money, and ppl are nec for producing a given volume of output/ amount of res used to produce a product or service

org efficiency

Refers to the amount of resources used to achieve an organizational goal

org. efficiency

social entity that is goal directed and deliberately structured

organization

flow of process for four functions of management

organizational resources, functions of management, organizational performance/ goal attainment (outcome of this process)

When managers ____, they arrange resources so that they can achieve the goals they set during the planning process.

organize

divide work into manageable activities and select ppl to accomplish tasks

organize

ex of this mngment function include: include decisions about where to spend money, how the company should be organized, and how many people need to be assigned to a particular project.

organize

Assigning responsibilities for task accomplishment. Note that this may also include decisions about where to spend money, how the company should be organized, and how many people need to be assigned to a particular project.

organizing

ex of what mngment funct and why? A marketing manager at Evian decides to work with BETC Euro RSCG, an advertising agency in France. The goal is to reduce the cost of advertising by creating a video that goes viral on YouTube.

organizing bc manager is allocating resources when he choses to reduce cost of advertising ("reducing cost" if key word bc ab WHERE TO SPEND THE MONEY)

assign responsibility for task accomplishment

orgnizaing

5 management princs that have changed from traditional approach to new competencies

overseeing work (controller to enabler), accomplishing tasks (supervising individuals to leading teams), managing rels (conflict an competition to conversation and collaboration), leading (autocratic to dispersed and empowering), designing (maintaining stability to mobilizing for change)

Becoming a manager means a profound transformation in the way people think of themselves, called __ , which includes letting go of deeply held attitudes and habits and learning new ways of thinking.

personal identity

plant, equip vehicles etc

physical res

4 types of resources that management want to use efficiently through the four managemnent functions to attain organizational goals

physical, human, financial, technological,

Selecting goals and ways to attain them- is different from organizing. When managers do this, they predict what will happen in the future. When managers organize, they arrange resources so that they can achieve the goals they set during the planning process. Note that creating a budget is part of this process, while checking to see if the budget has been met is part of the controlling process.

planning

planning the budget is ex of which mngment funct

planning

select goals and ways to attain them

planning

ex of which mngment funct and why? Author Simon Rick spends time every day reading. He says, "I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters and jokes."

planning bc setting goals for future works ("ideas for stories ie stories in the future)

4 management functions

planning, organizing, leading, controlling

top two reasons managers fail are

poor communication skills, poor interpersonal skills

a __ is a set of expectations for a managers behavior

role

five TASKS of management

set obejctives, organize, motivate/communicate, measure, dev ppl

est goals for group and decide what must be done to acheive them

set objectives

hardware, software, databases, security

tech res

__refers to using techniques that enable you to get more done in less time and w better results be more relaxed and have more time to enjoy your work and ur life

time management

from works rel independently to

works in highly interdepedent manner