MGT304 Chapter 1: What is Organizational Behavior

100. Leaders should be coaches to help with the organizational behavior of an organization. a. True b. False

True

87. EBM stands for evidence-based management. a. True b. False

True

44. Turnover intentions are described as: a. why employees think about leaving an organization b. why employees leave an organization c. why employees come to an organization d. why employees take sick days with no good reasons

a. why employees think about leaving an organization

10. Empathy wages refers to: a. Sick pay b. Gifts to employees c. Bereavement pay d. Performance incentives

b. Gifts to employees

5. John manages a group of workers. He wants to see how his employees would handle positive responses to their attitudes and performances. This is called: a. Taylorism b. The Hawthorne Effect c. Scientific Management d. Gallup Study

b. The Hawthorne Effect

41. Frank has learned about EBM and decided to start using it within his department. The first thing he should do is to: a. implement ideas from "breakthrough" studies without hesitation b. work on the development of collective brilliance c. realize that old ideas are old ideas and should be treated that way d. show favoritism to new ideas and theories

c. realize that old ideas are old ideas and should be treated that way

13. Which of the following is not a standard for leaders using EBM to ask questions? a. Never trust "breakthrough" ideas. b. Embrace collective brilliance. c. Stop treating old ideas like new ones. d. Always trust new claims of management principles.

d. Always trust new claims of management principles

54. It is important to stop treating old ideas like new ones, except for: a. believing you can make progress by treating old ideas like new ones b. believing that things that have "stood the test of time" are practical c. believing that old best practices are new ideas d. believing that the saying "if it isn't broken, don't fix it" should apply

d. believing that the saying "if it isn't broken, don't fix it" should apply

34. Nancy has just taken a course in Organizational Behavior for her MBA and wants to apply what she has learned about motivating employees at work. Nancy wants to develop the best type of motivation for her employees, which is: a. extrinsic b. intrinsic c. prosocial d. power

b. intrinsic

64. Sally wants to make sure that she is working her way to her goals. What is the best way for her to assess them? a. outcomes b. measurable outcomes c. expectations d. measurable expectations

b. measurable outcomes

69. Employee withdrawal does NOT include: a. turnover intentions b. motivation c. turnover d. absenteeism

b. motivation

76. Tim's manager told him that while his job performance was strong, he needed to go above and beyond what is listed in the job description. Tim's manager is talking about which of the following outcome variables? a. work-related attitudes b. organizational citizenship behaviors c. motivation d. employee withdrawal

b. organizational citizenship behaviors

40. Prediction is an important component of theory because it allows: a. people to see what the process looks like b. people to think about what will happen in the future c. people to think about what is currently happening d. people to think of what can or cannot be changed

b. people to think about what will happen in the future

58. John is trying to decide which factor to focus on when it comes to the variables of organizational behavior. He wants to be sure to focus on the most important one. Out of the four types of outcome variables listed, which one is the most important one? a. work-related attitudes b. performance c. motivation d. employee withdrawal

b. performance

31. Commonly-studied organizational behavior outcome variables are: a. performance, work-related attitudes, employee engagement, and employee withdrawal b. performance, work-related attitudes, motivation, and employee withdrawal c. work-related attitudes, motivation, employee withdrawal and job satisfaction d. performance, motivation, employee withdrawal and employee engagement

b. performance, work-related attitudes, motivation, and employee withdrawal

27. One of the most important outcomes of organizational behavior is: a. environment b. productivity c. relations d. workload

b. productivity

15. Critical thinking has been around: a. since the 1950s b. since the ancient Greeks c. since the 1900s d. since World War I

b. since the ancient Greeks

The Hawthorne researchers discovered that for workers _______ was more important that previously known in understanding performance. a. an incentive system b. the human element c. standards of production d. dimmed lights

b. the human element

38. Job performance can be regarded as: a. the least important outcome of OB b. the most important outcome of OB c. neither important nor unimportant d. varies depending on the organization

b. the most important outcome of OB

33. Prosocial motivation is: a. the first concept of motivation that assesses the degree of how employees behave that benefits everyone b. the newest concept of motivation that assesses the degree of how employees behave that benefits everyone c. the first concept of motivation that assesses the degree of how employees behave that benefits themselves d. the newest concept of motivation that assesses the degree of how employees behave that benefits themselves

b. the newest concept of motivation that assesses the degree of how employees behave that benefits everyone

18. How should someone view ideologies and theories when it comes to EBM? a. with great care b. with indifference c. with concern d. with reluctance

b. with indifference

51. The "human relations" aspect became part of organizational behavior: a. before the Hawthorne studies b. with the Hawthorne studies c. before Frederick Taylor d. after Frederick Taylor

b. with the Hawthorne studies

25. Mitroff says that the following questions should be asked EXCEPT for: a. What businesses are we in? b. What is our mission? c. Are our products and services unethical? d. How will the outside world perceive our actions?

c. Are our products and services unethical?

77. Which of the following is NOT an example of a dyadic relationship in an organization: a. mentor and protégé b. supervisor and subordinate c. CEO and top management team d. trainer and trainee

c. CEO and top management team

Modern organizational behavior studies started with: a. a 2008 to 2010 Gallup study b. Frederick Taylor in the 1900s c. Elton Mayo's Hawthorne Studies d. Chester Barnard

c. Elton Mayo's Hawthorne Studies

67. When thinking critically about a problem, leaders should ask the following questions EXCEPT for: a. Who are our prime customers? b. What is our mission? c. How can this benefit me? d. Will others perceive the situation as we do?

c. How can this benefit me?

9. Which of the following is NOT a discipline that organizational behavior draws from? a. Sociology b. Cultural anthropology c. Information technology d. Applied psychology

c. Information technology

14. How is EBM different in global world than in North America? a. Nothing differs. b. Everything differs. c. One needs to question things before going overseas. d. One does not need to question things before going overseas.

c. One needs to question things before going overseas

46. Absenteeism is best defined as: a. being absent from work with reason b. being at work at all times c. being absent from work with no reason d. being at work with an negative attitude

c. being absent from work with no reason

19. How does EBM improve a leader's decisions? a. by taking everything into consideration b. by taking nothing into consideration c. by being disciplined with application and by using current and relevant scientific evidence d. by taking advice from peers and subordinates

c. by being disciplined with application and by using current and relevant scientific evidence

59. Frank has been tasked to work on a project dealing with work-related attitudes with his company. He wants to be sure he is using the most current information. He should focus on: a. job performance b. job satisfaction c. employee engagement d. job attitudes

c. employee engagement

73. Where do leaders obtain the available knowledge on workplace issues? a. intuition b. senior managers c. evidence-based management d. employee surveys

c. evidence-based management

21. Critical thinking is not: a. self-directed b. self-disciplined c. group monitored d. self-corrective

c. group monitored

36. Employee withdrawal does not happen with: a. absenteeism b. improved job market c. high job satisfaction d. low engagement

c. high job satisfaction

37. Jennifer has recently taken over as manager of the customer service department of ABC Manufacturing. She has been reviewing turnover reports trying to identify the reason for turnover within the department. She can rule the following out as a reason: a. low job satisfaction b. better job market c. high management engagement d. low employee morale

c. high management

55. It is important to take a neutral stance toward ideologies and theories because: a. ideas developed in North America may not apply in the global world b. it is important to look for ways to have theories developed overseas c. ideas developed in North America can apply to the global world d. most management experts are from North America, and should not be ignored Answer Location: Evidence-Based Management

c. ideas developed in North America can apply to the global world

11. Evidence-based management is originally from the field of: a. management b. psychology c. medicine d. science

c. medicine

32. Which of the following is not a form of motivation? a. extrinsic b. intrinsic c. monetary d. prosocial

c. monetary

61. ABC Company is looking at hiring a new leadership team. They want to make sure that they are hiring the best possible people they can find. They want to make sure that the new leadership team is well versed in organizational behavior. ABC Company should focus on the following skills except for: a. knowing what external focuses are b. effective communication skills c. not managing poor performance d. understand the impact of global competition

c. not managing poor performance

12. Which of the following is not part of the sources of information for EBM? a. the best available scientific evidence b. the best available experiential evidence c. organizational values and employees concerns d. the best available organizational evidence

c. organizational values and employees concerns

4. Leadership and organizational behavior falls under the category of _______ psychology: a. cognitive b. developmental c. social d. personality

c. social

47. The dyad level is best described as: a. the most basic level b. examples similarities between people's behaviors c. the relationship between two individuals d. the most complicated level

c. the relationship between two individuals

16. With regard to EBM, drawbacks can be viewed as: a. failures b. hindrances c. virtues d. deal breakers

c. virtues

74. What is the first step in the scientific method? a. Review scientific evidence. b. Develop a hypothesis. c. Evaluate and draw conclusions. d. State the problem

d. State the problem

60. Diane is trying to find the best way to motivate her employees. She has done some research on the latest and greatest means of motivation. She has found some information on prosocial motivation. Prosocial motivation is best defined as: a. a new concept b. an old concept that assesses employees c. a new concept that takes how employees behave d. a new concept that takes how employees behave in a way that benefits society as a whole

d. a new concept that takes how employees behave in a way that benefits society as a whole

52. Organizational behavior is most associated with: a. social psychology b. applied psychology c. psychology d. applied social psychology

d. applied social psychology

35. Turnover intentions and turnover are forms of: a. motivation b. employee withdrawal c. performance d. work-related attitudes

b. employee withdrawal

43. Work-related attitudes can be defined as: a. how others view an employee at work b. how an employee views his or her own feelings about work c. how management views an employee at work d. how an employee gets along with others at work

b. how an employee views his or her own feelings about work

81. People who hate their jobs do not collectively cost their organization millions of dollars in low productivity. a. True b. False

False

83. The Hawthorne Effect describes negative responses in attitudes and performance when researchers pay attention to a group of workers as a whole. a. True b. False

False

85. A primary research area for OB scholars is biology. a. True b. False

False

88. EBM started with the business field and has worked its way into other work fields such as health care and manufacturing. a. True b. False

False

89. It is never good to use a success or failure story to illustrate a sound practice. a. True b. False

False

90. Critical thinking is not important when it comes to OB. a. True b. False

False

93. OCB stands for organizational corporate behavior. a. True b. False

False

94. The group or team level is the most basic level of an organization. a. True b. False

False

97. Leaders in today's organizations do not face challenges in terms of organizational behavior. a. True b. False

False

99. Job performance outcomes are not important to organizational behavior. a. True b. False

False

22. Which of the following should NOT be used with critical thinking? a. illogical deductions b. looking at reasons or evidence c. defending an idea d. drawing inferences

a. illogical deductions

75. In the statement, "Leader appreciation leads to higher work engagement in employees," the variable leader appreciation is the ______________ variable: a. independent b. mediating c. dependent d. moderating

a. independent

82. Organizational behavior can be defined as the study of people and their behaviors in the work place. a. True b. False

True

84. Providing employees with gifts or empathy wages, makes employees feel appreciated. a. True b. False

True

86. Kurt Lewin has been attributed with saying: "There is nothing as practical as a good theory". a. True b. False

True

91. Critical thinkers view the world in a more analytical way than non-critical thinkers. a. True b. False

True

92. The scientific method process is just as important in OB research as it is any other research field. a. True b. False

True

95. All levels of analysis may have an influence on employee performance. a. True b. False

True

96. It is important that organizational leaders communicate effectively to employees, peers and superiors. a. True b. False

True

98. Organizational behavior's main focus is to make organizations more effective. a. True b. False

True

71. According to a recent survey, what did senior managers indicate was the number one fatal flaw that can be addressed by organizational behavior? a. Managers do not develop others effectively. b. Managers do not take initiative. c. Managers do not have technical or professional expertise. d. Managers do not display high integrity and honesty.

a. Managers do not develop others effectively

29. Organizational citizenship behavior (OCB) is: a. how employees show they go above and beyond at work b. how employees show they do just the bare minimum to get by at work c. how employees show they do less the required at work d. how much fun employees have at work

a. how employees show they go above and beyond at work

57. The scientific method is best used in organizational behavior because it allows for: a. leaders to form hypotheses, collect observations and collect data and test it with statistical techniques b. leaders to collect observations and data and test it with statistical techniques c. leaders to form hypotheses and collect data and collect observations d. leaders to collect data and observations and test it with statistical techniques

a. leaders to form hypotheses, collect observations and collect data and test it with statistical techniques

66. Critical thinking skills should be used in organizational behavior to: a. sort through information and then prioritize it b. take all the information found and apply it c. use all of the information you have heard about d. don't question anything that you find

a. sort through information and then prioritize it

8. Evidence-based management (EBM) can be defined as: a. the ability to translate research to practice b. the ability to translate practice to research c. the ability to translate theory to research d. the ability to translate research to theory

a. the ability to translate research to practice

17. Being able to illustrate sound practices is important but it should never replace _________ with regard to EBM. a. valid research b. old theories c. critical thinking d. scientific management

a. valid research

45. Group and team level analysis are important for organizational behavior because: a. an individual can encourage a group or team to perform highly in the workplace b. a group or team can encourage a group or team member to perform at their best c. a group or team can discourage a group or team member to perform at their best d. an individual can discourage a group or team to perform highly in the workplace

b. a group or team can encourage a group or team member to perform at their best

53. Theories and predictions are important in organizational behavior because they: a. ignore prior research and help develop new areas b. build upon prior research and help develop new areas c. ignore old and new research d. develops new research areas

b. build upon prior research and help develop new areas

48. The group and team level can be defined as: a. individuals who work to a common goal b. collections of people who interact and work together for a common goal c. collections of people who interact d. collections of people who work together for a common goal

b. collections of people who interact and work together for a common goal

72. Chris tends to place a higher value on written text than on spoken remarks; this indicates he is not displaying which of the following skills needed of a leader? a. communication b. critical thinking c. charisma d. decision-making

b. critical thinking

80. Which of the following is the best way to sort through the information provided by evidence-based management (EBM)? a. delegating to subordinates b. critical thinking c. scientific method d. illustrative stories

b. critical thinking

7. Goals of science are: a. description, analysis, explanation, control b. description, prediction, explanation, control c. analysis, prediction, explanation, control d. explanation, control, evidence, description

b. description, prediction, explanation, control

62. Samantha is working with a mentor and he has recommended that she develop a virtual management toolkit. Her mentor said that the management toolkit will help her become a better manager. Samantha is feeling a little anxious about it all. What recommendation would you give her? a. take it all in as fast as you can b. develop a personal leadership plan c. never mind, a toolkit is not important d. you can learn it on the fly

b. develop a personal leadership plan

65. Putting theory in to practice can be difficult it if is not executed properly. The best way to put theory into practice is to: a. control to what can happen, and explain them b. describe the problem and predict whether it will happen again or not c. describe the problem, predict the future, control the change and explain it d. describe the problem, predict the future, explain it, and decide whether we can control the change

d. describe the problem, predict the future, explain it, and decide whether we can control the change

28. Performance or job productivity can be defined as: a. determining how well someone gets along with their co-workers b. determining how much someone knows about the organization they work for c. determining how much work someone gets done during a regular work day d. determining how well someone does at his or her required work tasks

d. determining how well someone does at his or her required work tasks

49. Which of the following is not a level in organizational behavior research? a. individual b. group c. industry d. dynamic

d. dynamic

24. Dan has been known to make a few bad decisions. What might he be doing wrong with his critical thinking skills? a. great precision, asking the right questions b. bad precision, asking the right questions c. bad precision, asking the wrong questions d. great precision, asking the wrong questions

d. great precision, asking the wrong questions

68. Job satisfaction does NOT include: a. how happy someone is with his or her job b. how happy someone is with the various aspects of his or her job c. how happy someone is with his or her supervisor d. how happy someone is with his or her home life

d. how happy someone is with his or her home life

6. Applied social psychology is the science of: a. how people address significant challenges b. how people interact in groups c. how people address insignificant challenges and interact in groups d. how people interact in groups and address significant challenges

d. how people interact in groups and address significant challenges

78. The most basic level of analysis in organizational behavior research is: a. dyad level b. organizational level c. industry level d. individual level

d. individual level

Organizational behavior is the study of: a. strategic management processes b. information technology c. individuals at home d. individuals and their behaviors at work

d. individuals and their behaviors at work

63. A leadership development plan does NOT need to include the following: a. goals b. timeframe c. strategies d. materials

d. materials

30. Don wants to know how his employees are enjoying the new processes and procedures he has implemented since taking over the department. The best way for him to measure work-related attitudes is to: a. measure employee motivation and employee withdrawal b. measure job performance and employee motivation c. measure job satisfaction and job performance d. measure job satisfaction and employee engagement

d. measure job satisfaction and employee engagement

39. All but the following are types of variables that organizational behavior researchers have studied. a. performance b. work-related attitudes c. employee withdrawal d. non-motivation

d. non-motivation

56. Which of the following is not a critical thinking skill: a. knowledge b. comprehension c. application d. persistence

d. persistence

26. What are the steps in the scientific method used for organizational behavior? a. problem statement, review scientific evidence, observations, hypothesis, evaluate and draw conclusions b. problem statement, hypothesis, review scientific evidence, observations, evaluate and draw conclusions c. review scientific evidence, hypothesis, observations, evaluate and draw conclusions, problem statement d. problem statement, review scientific evidence, hypothesis, observations, evaluate and draw conclusions

d. problem statement, review scientific evidence, hypothesis, observations, evaluate and draw conclusions

20. Frank has just recently been promoted to a new leadership role with his company. He wants to make sure that he takes the right steps when making decisions. What should he NOT take into consideration? a. evidence-based management b. critical thinking c. developing a collective brilliance d. solely relying on sound practice

d. solely relying on sound practice

42. Organizational behavior comprises all of the following areas EXCEPT: a. behavior in groups and teams b. understanding individuals in organizations c. the role of leaders as motivators d. the role of technology in organizations

d. the role of technology in organizations

50. According to a recent Gallup study, the primary reason listed by most employees for being disengaged at work was: a. low pay b. relationships with co-workers c. workplace safety d. their boss

d. their boss

70. There are various levels of analysis when studying organizational behavior. Which of the following is not one of the levels? a. individual level b. dyad level c. group level d. triad level

d. triad level

23. Skills for critical thinking should NOT include: a. honesty b. self-awareness c. judgment d. undisciplined thinking

d. undisciplined thinking