MGT3301 Chapter 2
Internal environment
* A manager's policy of letting employees have every Friday afternoon off during the summer.
Economic
* BP stock prices falling 25% during the first month after the oil spill, is an example of:
Task environment
* For a public university, the pool of new PhD graduates hoping to be hired as professors.
Culture
* Managers work in an internal environment which includes _____.
Natural
* Oil seeping into pelican nesting grounds, which will place the brown pelican back on the endangered species list, is an example of:
Legal-political
* President Barack Obama placing a six-month moratorium on offshore drilling, is an example of:
An open system: Changes in the task environment affect the general environment, and changes in the general environment affect the task environment.
* The relationship between the task environment and the general environment is best described as:
High
* When organizations operate in an environment with a _____ rate of change, managers experience more uncertainty.
Suppliers
Companies make their products using goods purchased from these companies.
external environment
For an organization to be effective, corporate culture should be aligned with organizational strategy and the needs of the ___.
General environment
indirectly influences all other organizations within an industry and includes five dimensions. * Technological * Natural * Sociocultural * Economic * Legal/Political * International
Story
is a narrative based on true events and is repeated frequently and shared among organizational employees.
Symbol
is an object, act, or event that conveys meaning to others.
Boundary-spanning roles
link to and coordinate the organization with key elements in the external environment.
Merger
occurs when two or more organizations combine to become one.
International dimension
of the external environment represents events originating in foreign countries, as well as opportunities for U.S. companies in other countries.
Technological dimension
of the general environment includes scientific and technological advances in society.
ceremonies
planned activities at special events, to reinforce company values.
Suppliers
provide the raw materials the organization uses to produce its output.
Interorganizational partnerships
reduce boundaries and increase collaboration with other organizations.
Economical dimension
represents the general economic health of the country or region in which the organization operates.
Labor market
represents the people available for hire by the organization.
Involvement culture
A culture that places high value on meeting the needs of employees and values cooperation and equality is an ______.
high-performance culture
Managers emphasize both values and business results to create a ______.
Similar environments
Organizations within the same industry often reveal similar cultural characteristics because they are operating in similar ______.
Internal dimension
Originating in other countries, this dimension can influence all other dimensions in the general environment.
Legal-political dimension
When a government regulates the way industries do business, this dimension is at play.
Competitive intelligence
When an organization attempts to find out as much information as it can about other companies in its industry, it is engaged in this.
* The actions managers take can change a company's culture. * Culture can create a competitive advantage for a company. * Employees may be unaware of the underlying assumptions that guide an organization's culture.
Which of the following statements are true about organizational culture?
Organizational ecosystem
includes organizations in all the sectors of the task and general environments that provide the resource and information transactions, flows, and linkages necessary for an organization to thrive.
Hero
a figure who exemplifies the deeds, character, and attributes of a strong culture.
Achievement culture
a results-oriented culture that values competitiveness, personal initiative, and achievement.
Joint venture
a strategic alliance or program by two or more organization.
Competitors
are organizations within the same industry or type of business that vie for the same set of customers.
Customers
are part of the task environment and include people and organizations that acquire goods or services from the organization.
Adaptability culture
characterized by values that support the company's ability to interpret and translate signals from the environment into new behavior responses.
Organizational environment
consisting of both general and task environments, includes all elements existing outside the boundary of the organization.
Task environment
includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance. * Customers * Competitors * Suppliers * Labor Market
Cultural leaders
define and articulate important values that are tied to a clear and compelling mission, which they communicate widely and uphold through their actions.
Strategic Issues
events and forces that alter an organization's ability to achieve its goals. As environmental turbulence increases, strategic issues emerge more frequently.
Slogan
expresses a key corporate value.
Natural dimension
includes all elements that occur naturally on Earth, including plants, animals, rocks, and natural resources such as air, water, and climate.
Sociocultural dimension
includes demographic characteristics, norms, customs, and values of a population.
Internal environment
includes elements within the organization's boundaries, such as employees, management, and corporate culture.
Legal-political dimension
includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior.
Organizational culture
the set key values, beliefs, understandings, and norms shared by members of an organization.
Consistency culture
values and rewards a methodical, rational, orderly way of doing things.