MGT341 test2
which of the following is a suggestion for managing queues that is mentioned in the text?
segment the customers
look at #52 on ch 8. production requirement in units of product:
1. (demand forecast * safety stock)+demand forecast=x 2.x-beginning inventory
assume a FC for a process of $120,000. the VC to produce each unit of product is $35, and the selling price for the finished product is $50. which of the following is the number of units that has to be produced and sold to break even?
1. SP-VC 50-35=15 2. FC/(SP-VC) 120,000/15=8,000
which of the following are 3 major components of a queuing system?
1. the source population and the way customers arrive at the system, 2. the serving systems, and 3. how customers exit the system
using the assembly-ling balancing procedure, which of the following is the required cycle time in minutes per unit if the daily production time is 480 minutes and the required daily output is 50 units?
480/50=9.6
you have just determined the actual number of workstations that will be used on an assembly line to be 8 using the assembly-line balancing procedure. the cycle time of the line is 10 minutes and the sum of all that tasks required on the line is 60 minutes. which of the following is the correct value for the resulting line's efficiency?
E=60/(8*10)=.750
according to little's law, which of the following ratios is used to find throughput rate?
Inventory/ Flow time
little's law
Inventory=Flow time*Throughput rate
what is a work breakdown structure?
a definition of hierarchy of project tasks, subtasks, and work packages
a project starts out as which of the following?
a statement of work
a firm will work with a customer to design a product, and then make it from purchased materials, parts, and components. this firm is called:
an engineer to order firm
which of the following costs are relevant to aggregate operations planning?
backordering costs
matching the production rate to the order rate by hiring and laying off employees as the order rate varies is which of the following pure production planning strategies?
chase
total time to complete a project
create a web and add up the numbers to the end
in conducting aggregate operations planning there are a number of required inputs. which of the following are considered internal to the firm
current physical capacity and current workforce
which of the following refers to the physical presence of the customer in a service system?
customer contact
in conducting aggregate operations planning there are a number of required inputs. which of the following are inputs considered external to the firm?
raw material availability and competitor's behavior
from and operation perspective yield management is least effective under which of the following circumstances?
demand is stable and close to capacity
E=total/(actual workstations * C)
efficiency
which of the following is not considered a major work flow station?
fabrication
from an operational perspective yield management is most effective under which of the following circumstances
inventory is perishable
which of the following is not a queue discipline discussed in the textbook?
last in, first out
maintaining a stable workforce working at a constant output rate while shortages and surpluses are absorbed by fluctuating inventory levels, order backlogs, and allowing lost sales is which of the following production planning strategies?
level
in the service-system matrix, a face-to-face total customization service encounter is expected to have which of the following?
low production efficiency
in the service-system matrix, a fact to face loose specs service encounter is expected to have which of the following?
low production efficiency
when choosing a critical path
make sure you go with the letter that has a higher upper right hand corner number
a firm fills its customer's orders from finished good inventory. it is a :
make to stock firm
a series of projects that are organized in such a way that each project utilizes people from different functional areas is using which of the following organizational structures?
matrix project
buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure?
multichannel, single phase
which of the following is considered a high contact service operation?
physician practice
which of the following basic types of process structures is one which similar equipment or functions are grouped together?
project
which of the following is a characteristic that can be used to guide the design of service systems?
services cannot be inventoried
in a college registration process, several department heads have to approve an individual student's semester course load. what is the queuing system line structure?
single channel, multiphase
which of the following is considered a "pure" production planning strategy?
stable workforce, variable work hours
slack
the one that is not in the critical path
for an activity in a CPM analysis, the early start time is 8 and the late start time is 10, which of the following statements is true?
the slack for this activity is 2
C=production time per day/required output per day-units
workcycle time
the main purpose of aggregate operations planning is to specify the optimal combination of which of the following?
workforce levels and inventory on hand