MHR Final Questions

A group becomes a team when: Accountability shifts from strictly individual to both individual and collective The group reaches the norming stage of group development The group completes its task Maintenance roles dominate task roles A clear leader is identified

Accountability shifts from strictly individual to both individual and collective

Which of the following is not a benefit of virtual teams? Reduced real estate costs Easier to establish team cohesion Ability to share knowledge of diverse markets Reduced work-life conflicts for employees Improved brainstorming

Easier to establish team cohesion

Making formal statements, holding rites and rituals, utilizing employee training and coaching, demonstrating how a leader reacts to a crises, being a role model, and giving rewards, promotions, and bonuses are some of the teaching methods that organizations can utilize to ________. write a strategic plan conduct formal market research perform competitive analysis effect corporate change follow legal requirements

Effect corporate change

A business plan would best be described as the initial rough sketch of an idea for starting a new venture. T/F

False

A clan culture is a type of dysfunctional organization that has little collaboration and cohesion among employees, thus worker job satisfaction and commitment are low. T/F

False

A job analysis gives a candidate a picture of both positive and negative features of the job and the organization before he or she is hired. T/F

False

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is known as the corporate system. T/F

False

According to Schein, a crowd is a large group. T/F

False

All work groups progress through the stages of group development to become effective teams. T/F

False

An advantage of centralization is that procedures are not uniform and thus easier to control. T/F

False

An organization's long-term direction and the actions necessary to achieve planned results are contained in its mission statement. T/F

False

Antidiscrimination laws require employers to extend preferential treatment because of race, color, or religion. T/F

False

Being a leader requires holding a formal position of authority. T/F

False

Cognitive restructuring is an approach to stress reduction that involves redirecting thoughts away from self, following a structured procedure. T/F

False

Companies that have gone through a rough start-up period may decide to change their structures so that they are less mechanistic, to enable greater flexibility. T/F

False

Contingency planning is a process by which a company compares its performance with that of high-performing organizations. T/F

False

Developing a program focused on individual aspects of an organization for short-term success is the focus of strategic planning. T/F

False

Empowering leadership focuses on increased service to others rather than to oneself. T/F

False

Entrepreneurs with plenty of business experience tend to overlook the risk factor involved in starting a new business. T/F

False

Factors such as what the individual's level is in the organization or how much experience he or she has do not determine basic compensation. T/F

False

Hostile environment occurs when the person to whom the unwanted sexual attention is directed is put in the position of jeopardizing being hired for a job or obtaining job benefits or opportunities unless he or she implicitly or explicitly acquiesces. T/F

False

If speed is essential and the initiators of the change possess considerable power, management should adopt the participation and involvement approach to managing resistance to change. T/F

False

In the adjourning stage, group members re-commit to their dependence on the other group members. T/F

False

In the norming stage of group development, members are attempting to figure out what their roles are. T/F

False

Innovative change is introducing a practice new to the industry, and involves the highest potential for resistance to change. T/F

False

Internal forces for change arise only from human resource problems. T/F

False

John Kotter attributes the blame for the failure of most organizational change to poor planning. T/F

False

Just as human beings have a personality, organizations also have a "personality"—the product(s) they sell and the type(s) of market(s) they participate in. T/F

False

Large corporations are merely passive bystanders in the entrepreneurial explosion. T/F

False

One of the characteristics of a servant leader is a complete delegation of authority to subordinates. T/F

False

Structured interviews involve asking each applicant different questions and comparing their responses to a standardized set of answers. T/F

False

The Equal Pay Act requires an extension of health insurance benefits after termination. T/F

False

The first step of Kotter's change model is to create the guiding coalition. T/F

False

The formal and informal marketing systems of goods, services, and ideas, along with the customer relationships, that an organization sells are known as its organizational structure. T/F

False

The quality of an LMX is influenced by the quality of the followers, not of the leader himself or herself. T/F

False

The upper-level managers of Brooms International, a 120-year-old broom and mop manufacturing company, realize that their production facility is outdated. Therefore, they know their competitors, with newer production plants, have gained a competitive advantage over their organization. This is an example of an external weakness. T/F

False

The vision is an organization's purpose or reason for being, and a company's mission statement is its long-term goal of what it wants to become. T/F

False

Upper-, middle-, and lower-level management and nonmanagement workers are the layers of organizational culture. T/F

False

When there are fewer rules and procedures, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks, this is known as integration. T/F

False

In which stage of the group development process are group members uncertain about their roles, who's in charge, and the group's goals? Conforming Norming Performing Storming Forming

Forming

Benjamin wishes to open a new home furnishing company that will have no services that are particularly distinctive compared to competitors in this well-established field; the business will require a sizable investment. In which part of the entrepreneurial strategy matrix is new company likely to be located? Upper-left quadrant: star Center: bullseye Upper-right quadrant: question mark Lower-left quadrant: cow Lower-right quadrant: dog

Lower-right quadrant: dog

Which of the following is not a positive trait that sets Jack Ma apart as a leader? Machiavellianism Intelligence Self-confidence High levels of energy and activity Task-relevant knowledge

Machiavellianism

A 2013 survey found that among managers, the use of ________ is popular. TQM Organizational Diversity Mission and Vision Statements A Synergy Agenda An Autocratic Discipline Program

Mission and Vision Statements

Employees apply their individual efforts in a ______ to fulfill a common purpose. Coordinated Effort Unity of Command Delegation Division of Labor Chain of Command

Coordinated Effort

Elly and Sylvia, owners of Organic Foods, do not have a formal policy about dress code and work procedures because they see their company as a family place that is enjoyable to work for. Elly and Sylvia believe that if you treat employees like family, the company will do well and grow. These beliefs by the owners of Organic Foods represent the core values of their organization's culture, and are known as ________. code of ethics basic assumptions family codes observable artifacts rites and rituals

basic assumptions

The type of performance appraisal that judges specific, observable aspects of performance like being on time for work is a(n) ________ appraisal. MBO self- behavioral results objective

behavioral

Viviana works in the software development team for a large corporation. Her employer encourages employees to pursue new ideas on company premises and therefore she has a side project involving applications for small kitchen appliances. In this scenario, Viviana's employer appears to support skunkworks bootlegging delegation corporate espionage spin-offs

bootlegging

Instructor Services is a technology company that offers many IT services in highly populated southern Ohio. Services and products include computer training, support, monitoring, repair, network design, virus removal, and software upgrades. It even sells refurbished computers. The source of Instructor Services' strategic position is ________. high-profit margin and many customers broad needs and few customers low-profit margin and many customers broad needs and many customers high profit margin and few customers

broad needs many customers

For years, a mathematics professor experienced abusive behavior at a community college where he taught. It began with a group of managers spreading rumors and false accusations that threatened his job. It was emotionally draining and took time and focus away from his job. This is an example of ________. quid pro quo disparate treatment bullying reverse discrimination adverse impact

bullying

The vertical hierarchy is also known as ________. the X-Y chart an upward graph the network structure the corporate steps the chain of command

chain of command

Someone who is a catalyst in helping organizations to deal with old problems in new ways is called a(n): Mentor Recipient Change agent Initiator Dynamo

change agent

A document that describes how a team will operate is called a: Contract Norm Charter Agenda Strategic plan

charter

Jack Ma's aptitude for creating new markets from existing industries is an example of his _________. Maximization skills Interpersonal skills Cognitive abilities Strategic skills Implicit skills

cognitive abilities

A method for stress reduction that involves identifying and replacing irrational and maladaptive thoughts with those that are rational or logical is: Holistic wellness Muscle relaxation Cognitive restructuring Biofeedback Meditation

cognitive restructuring

Pedro, CEO of a successful IT company, is constantly reading press releases, ads, and news articles about his competition, and he regularly checks information about new competitive products and visits trade shows to study his competition. Pedro is involved in ________. management by observation TQM environmental observation corporate spying competitive intelligence

competitive advantage

In order for family-managed businesses to survive and prosper, management guru Peter Drucker advises them to: discontinue hiring family members. hire family members alone. exclude outsiders while planning succession. allow for minimal performance by family members. fill at least one key position with a nonfamily member.

fill at least one key position with a non family member

Entrepreneurs, in part because they are very busy, often fail to use ________. formal control systems benchmarking social capital cost competencies emotional intelligence

formal control systems

Sometimes culture can be strong enough to take the place of an organization's ________. code of ethics mission statement formal rules and regulations business plan performance standards

formal rules and regulations

________ groups are assigned by organizations or managers, while ________ groups form when members' purpose of getting together is friendship or a common interest. Organizational; individual Task; maintenance Formal; informal Focus; interest Departmental; divisional

formal; informal

The first stage of the group development process is: Forming Storming Norming Conforming Performing

forming

The structure of Shoe Mart consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. This is an example of a ________. focused structure simple structure hollow structure centralized structure functional structure

functional structure

Organizations using a matrix structure ________. contain multiple overlapping command structures, in which employees report to several managers establish a hierarchy in which employees report to only one supervisor centralize authority into a single person contain two command structures, in which some people actually report to two bosses utilize teams or workgroups with few lines of authority

contain two command structures, in which some people actually report to two bosses

Mountain Rescue Incorporated sells emergency safety and rescue products to ski patrols and rescue workers at prices that are below those of its competitors, who offer a larger line of products and focus on broader markets. Mountain Rescue Incorporated is pursuing a ________ strategy. Cost-focus differentiation focused-differentiation Narrow cost-leadership

cost-focus

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group? Harmonizer Coordinator Orienter Energizer Evaluator

harmonizer

With a hollow structure, the organization ________. is often called a horizontal organization groups activities around similar products or services is a rigid non-adaptive structure has a central core of key functions and outsources others to vendors who are less expensive or faster assembles product chunks, or modules, provided by outside contractors

has a central core of key functions and outsources others to vendors who are less expensive or faster

Joaquin is usually the first one to volunteer at the weekly team meetings to take on additional tasks like taking notes for the meeting. Joaquin would probably be categorized as a(n): Rebel Partisan Independent Diplomat Helper

helper

Jim is the daytime supervisor for an automobile assembly line. He supervises 45 people who perform relatively routine jobs that require minimal training. The shop is unionized, so Jim has little latitude when it comes to dismissing poor performers. However, he does have the authority to transfer employees and has been known to reassign poor performers to less desirable jobs on the assembly line. Jim has a reputation for only transferring employees with just cause, and generally is viewed as a fair supervisor by his employees. Although he would like greater autonomy to determine salaries, Jim generally divides bonuses and raises equally among his employees. To do otherwise would likely create conflict with union members and representatives. According to Fiedler's model, what would the task structure of Jim's employees be considered? Absolute Low Nonexistent Medium High

high

The negotiation and agreement approach to overcoming resistance to change should be used when: There is a lack of information Someone will clearly lose out in the change, and that person has considerable power to resist The initiators do not have all the information they need to make the change People are resisting because of adjustment problems Speed is essential and the initiators have considerable power

Someone will clearly lose out in the change, and that person has considerable power to resist

A novel product idea that involves a large financial investment would be categorized as involving: high innovation/low risk. high innovation/high risk. low innovation/high risk. low innovation/low risk. low innovation/uncertain risk.

high innovation/high risk

Amelie decides to offer one of her subordinates, Jason, his pick of tasks on a new project in exchange for his vocal support of it at an upcoming meeting. In this case, Amelie is: horse trading. clearing the investment. making cheerleaders. bootlegging. getting the blessing.

horse trading

Christopher's Restaurant and Catering serves delicious vegetarian and vegan dishes. So when the local community became interested in eating a healthier diet, Christopher's benefited. The changing community attitudes are an example of a(n) ________ for Christopher's. opportnity weakness intelligence strength threat

opportunity

Which of the following characteristics increases the likelihood of an entrepreneur's success? Unwillingness to sacrifice Opportunity obsession Intolerance of ambiguity Avoiding uncertainty Avoiding risky situations

opportunity obsession

What is the assessment of the external environment? What are the critical issues facing the business? Can the business execute the strategy? According to Bossidy and Charan, these are some of the questions that should be addressed in a ________. value statement mission statement code of ethics diversity agenda strong strategic plan

Strong strategic plan

Deliberate plans that outline exactly what the team is to do, such as goal setting and defining roles, are called: Team adaptations Team performance strategies Charters Strategic plans Agendas

Team performance strategies

A behaviorally anchored rating scale (BARS) rates employee gradations in performance according to scales of specific behaviors. T/F

True

A report that lists an organization's employees by name, education, training, languages, and other important information is called a human resource inventory. T/F

True

A situation with poor leader-member relations, low task structure, and weak position power would be considered to be a low-control situation. T/F

True

According to Fiedler, a leader's style doesn't change; therefore, if there is a mismatch between a situation and the leader who is in place, it is best to move that leader to another position. T/F

True

According to Harvard Business School professor Michael Porter, strategic positioning "means performing different activities from rivals, or performing similar activities in different ways" to achieve sustainable competitive advantage. T/F

True

According to House's path-goal theory, employees with an internal locus of control are likely to prefer participative or achievement-oriented leadership. T/F

True

According to the BCG matrix, organizations that have high growth and high market share are stars and should be kept. T/F

True

Although research and practitioners support the logic of situational leadership, the practical application of such theories has not been clearly developed. T/F

True

An entrepreneurial orientation includes being proactive and competitively aggressive. T/F

True

Becky, the CEO of an electronics retailer, is looking at the corporate structure that groups employees by specialties, such as store sales, HR, and accounting. This is an example of a functional structure. T/F

True

Change efforts may be directed at the individual, group, or organizational level, but they are most complex when targeted at an organizational level. T/F

True

Dave, the HR manager, was meeting with Amy, the new controller. He mentioned to her that "If you glance left and right on the line of that chart, you will see horizontal specialization, the different jobs and work specializations." The chart that Dave was showing to Amy is an organization chart. T/F

True

Demographic traits such as gender and age influence an individual's use of leader behaviors. T/F

True

Donna's Restaurant is a popular café that specializes in home-cooked meals, friendly service, and a menu that contains vegan and vegetarian dishes, something no other restaurant in the area does. Donna's is engaging in strategic positioning by offering the unique menu items of vegan and vegetarian dishes. T/F

True

Effective leadership is influenced not only by leadership behavior, but also task-oriented traits and interpersonal attributes. T/F

True

Establishing the mission and vision is the first step in the strategic human resource process. T/F

True

Every year 10% of GE's managers are assigned the bottom grade, and if they don't improve, they are asked to leave the company. This is an example of a forced ranking performance review system. T/F

True

Excessive interpersonal conflict between an organization's top managers and its board of directors is a sign from an internal source that change is needed. T/F

True

Groups routinely outperform individuals, particularly in quantitative tasks. T/F

True

In Lewin's model, unfreezing creates the motivation to change. T/F

True

Initial public stock offerings provide a way to raise capital through federally registered and underwritten sales of shares in the company. T/F

True

Intelligence and conscientiousness are positively related to leader effectiveness. T/F

True

Interviewing is the most commonly used employee-selection technique. T/F

True

Jiffy Lube provides only lubricants, but it provides them to all kinds of people with all kinds of motor vehicles. This is an example of how a strategic position can result from serving the few needs of many customers. T/F

True

Joe, the owner of Ace Product Sales, emphasizes a professional culture. He is strict when it comes to the way his employees dress in the office and while visiting customers, saying "Our image and success is based on how people view us, so the way we dress is a priority." In addition, Joe strongly believes in awarding his employees during monthly ceremonies. Joe said, "We reward our employees so they feel good about what they are doing, which is the mark of a professional organization." This is a good example of how organizational culture is expressed in observable artifacts. T/F

True

Managers can change organizational culture by maintaining rites and rituals; giving rewards, promotions, and bonuses; setting company goals; and establishing performance-measurable and controllable activities. T/F

True

North Community College strives to portray its image to citizens of the community through advertising and the actions of its faculty and staff that "community is our middle name." This act of trying to depict this image is a symbol. T/F

True

Often strategy implementation means overcoming resistance by people who feel the plans threaten their influence or livelihood. T/F

True

Once Instructor Services, an IT company, analyzes the company's strengths, weaknesses, opportunities, and threats, managers will be able to do forecasting to develop a long-term strategy. T/F

True

Organizational culture is one of the social factors that may be a target of change. T/F

True

Organizations that encourage intrapreneurship face the obvious risk that the effort can fail. T/F

True

Past success may cause people to resist change. T/F

True

Paulina works as an order-taker at a fast food restaurant. She does not cook food, or even package the final order, but inputs the order and takes payment. Paulina reports directly to the shift manager, and seldom interacts with the general manager. This is an example of a mechanistic organization. T/F

True

Protected environments for new, small businesses are known as business incubators. T/F

True

Research indicates that leadership prototypes have recently been changing to emphasize more feminine traits and styles that emphasize empowerment, fairness, compassion, and supportiveness. T/F

True

Sandra displays and sells paintings and local art in her gallery, and in the evenings she teaches art classes in the back of her studio, a business named Sandra's Art School. This is an example of related diversification. T/F

True

Situational theories of leadership propose that the effectiveness of a particular leader style depends on the situation. T/F

True

Skunkworks are project teams designated to produce new, innovative products. T/F

True

Social capital is a competitive advantage in the form of relationships with other people and the image other people have of you. T/F

True

Social capital is the economic or productive potential of strong, trusting, and cooperative relationships. T/F

True

Stress is an interaction between person and environmental factors. T/F

True

The activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in the organization's life are known as rites and rituals. T/F

True

The arrangement of having discrete parts of a task done by different people is known as division of labor. T/F

True

The community values of an organization's culture that typically do not change are represented by an organization's basic assumptions. T/F

True

The employees of XYZ Production enjoy a culture that has developed over time to become a model for local companies. A manager with XYZ mentioned that "Through a careful selection process while hiring and the strong culture we have developed, our employee turnover is one of the lowest our industry." This is an example of how low turnover can be a result of a good organizational culture. T/F

True

The goal of the refreezing stage is to support and reinforce the change. T/F

True

The performing stage is characterized by a climate of open communications. T/F

True

The tendency of the parts of an organization to disperse and fragment is known as differentiation. T/F

True

The two types of roles that are very important to effective group functioning are task and maintenance. T/F

True

Tiffany is an architect for the building of a large office complex downtown. Frequently a group of steel workers whistle at her as she climbs a ladder or interacts with staff. The men's actions create a hostile work environment. T/F

True

To be a team, a group must be composed of members with complementary skills. T/F

True

When Greg and his wife Amy bought a local landscaping business, they wanted to make sure their values became embedded in the organization. Greg and Amy's company, like any organization, can accomplish this by having rites and rituals, watching how they react to each crisis, role modeling, training, and coaching. T/F

True

While a college student at the University of Texas, Michael Dell, the CEO and founder of Dell Computer, started a computer business in his dorm room. Michael Dell is a hero, as a person whose accomplishments embody the values of the organization "to empower countries, communities, customers and people everywhere to use technology to realize their dreams." T/F

True

Communication trust is: Trust of character Trust of disclosure Trust of capability Trust of justice Trust of expertise

Trust of disclosure

If Twitter were to exclusively use e-mail, collaborative computing, and other computer connections to connect geographically separate employees, it would be considered a(n) ______ organization. Computer Geographic Targeted Invisible Virtual

Virtual

Time Warner has different divisions for magazines, movies, recordings, cable television, and so on. The Warner Bros. part of the empire alone has divisions spanning movies and television, a broadcast network, retail stores, theaters, amusement parks, and music. Time Warner is an example of an organization with product divisions merchandise divisions customer divisions common divisions geographic divisions

product divisions

A lack of concern for others, impulsive behavior, and a lack of remorse or guilt when one's actions harm others is known as: Narcissism Laissez-faire syndrome Psychopathy Ethnocentrism Machiavellianism

psychopathy

Tammy participates actively in the weekly team meetings, but when it comes to doing her work, she tends to do it her own way, often disregarding company policies and her boss's wishes. Tammy is probably a(n): Partisan Diplomat Independent Helper Rebel

rebel

The last step of Lewin's model of change is: Motivation Unfreezing Refreezing Resistance Changing

refreezing

According to Fiedler's theory, a moderate-control situation favors a ________ leader. Charismatic Consultative Task-motivated Relationship-motivated Laissez-faire

relationship motivated

A defensive strategy is also known as a(n) ________. growth strategy aggressive approach stability strategy retrenchment strategy fixed plan

retrenchment strategy

The size of a group is limited by: The potential for mutual interaction and awareness Physical space Internet capabilities Geographic distance Psychological distance

the potential for mutual interaction and awareness

The owners of Smith's Yard Mart, a family-owned garden center in a rural community, is concerned over the news that a large retailer with a garden center is building a new store on the other side of town. This new retailer is a(n) ________ for Smith's. opportnity weakness intelligence strength threat

threat

Generally, which of the following characteristics contributes to entrepreneurs' success? Tolerance of risk and uncertainty Commitment to work-life balance Comfort with the status quo Obsession with earning money Discounting of own weaknesses

tolerance of risk and uncertainty

In considering the staffing an organization might need in the future, human resource managers should ________. focus efforts on replacing those who retire or resign assume that there will be radical changes in the supply of labor and the nature of the organization's jobs, so defer planning hire 10% more people than were needed last year to cover possible growth assume that the organization will not change much understand the organization's vision and strategy and hire to support them

understand the organization's vision and strategy and hire to support them

The first step of Lewin's change model is: Changing Resistance Unfreezing Reinforcement Refreezing

unfreezing

Organizational design is concerned with an organization developing ________. the most favorable methods of accomplishing both the diversity and synergy plans optimal structures of accountability and responsibility to execute its strategies new MBO goals important decisions that are suggested by employees the best structures of costs and efficiency that an organization uses to meet goals

optimal structures of accountability and responsibility to execute its strategies

Phone Tech, a global phone company, frequently needs to respond quickly to the fast-changing consumer tastes with its phones. Therefore, management has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phone Tech is utilizing a(n) ________ structure. inelastic hierarchical mechanistic organic inflexible

organic

Adam, the owner of Adam's Roofing, was talking to a visitor in his office, telling her that "We are a fun-loving group that believes in teamwork and a family atmosphere at work, which significantly affects our work outcomes. Plus, we do things together outside of work. This is the 'social glue' that binds the members of our company together." Adam was referring to his company's ________. code of ethics organizational culture diversity plan analytics organizational MBO

organizational culture

What is the final step in the strategic human resource management process? Assess success of recruitment process. Orient, train, and develop people. Perform appraisals of people. Plan future human resources needs. Recruit and select people.

perform appraisals of people

Teams are task groups that have matured to the ________ stage. Performing Norming Forming Storming Adjourning

performing

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team? Procedural technician Recorder Orienter Coordinator Evaluator

procedural technician

Which of the following is not a group maintenance role? Standard setter Encourager Commentator Follower Procedural technician

procedural technician

An example of external forces for change is: Structural reorganization Employee absenteeism Reward systems Productivity Information technology

Information technology

A group member who says ________ is performing a task role. "Let's focus on the main goal here. What are we trying to accomplish?" "Let's hear from those who oppose this plan." "Karen, you make a very good point." "You two agree more than you realize." "Bill, we haven't heard from you yet. What do you think?"

"Let's focus on the main goal here. What are we trying to accomplish?"

Which of the following is the best statement of feedback? "That's the wrong way to sort those packages." "Your last report contained seven errors which I think you could improve." "You are really unmotivated at work lately." "You've got to figure out how to improve your relationship with Susie." "You're always doing personal stuff at work."

"Your last report contained seven errors which I think you could improve."

In the BCG matrix, organizations that have slow growth but high market share, and income from them often finances stars and question marks, are ________. Sleeping Giants Sleepers Turtles Dogs Cash Cows

Cash Cows

The ________ is a law that requires an extension of health insurance benefits after termination. Consolidated Omnibus Budget Reconciliation Act (COBRA) Occupational Safety and Health Act Social Security Act Civil Rights Act Health Insurance Portability and Accountability Act (HIPAA)

Cobra

________ is the purpose of the strategic human resource process. Getting optimal work performance to help realize company's mission and vision Formulating human resource-sensitive strategic plans Informing the grand strategy Maintaining a stable workforce for minimum expense Finding the human resources needed in a timely fashion

Getting optimal work performance to help realize company's mission and vision

Jim is the daytime supervisor for an automobile assembly line. He supervises 45 workers who perform routine jobs that require minimal training. Which of the following statements would indicate that Jim is following the servant-leadership model of leadership? Jim sets goals, monitors progress toward goal achievement, and rewards and punishes people for their level of goal accomplishment. Jim likes to provide the guidance and support needed by employees and ties meaningful rewards to completion of objectives. Jim seeks to develop leadership in others and focuses on objectives that surpass the immediate needs of the group. Jim refrains from engaging in self-serving behaviors that hurt others and focuses on increased service to others rather than to himself.

Jim refrains from engaging in self-serving behaviors that hurt others and focuses on increased service to others rather than to himself.

In which of the following situations would a leader's situational control be considered high? Leader-member relations good; task structure low; position power weak Leader-member relations good; task structure high; position power weak Leader-member relations poor; task structure low; position power weak Leader-member relations poor; task structure high; position power strong Leader-member relations poor; task structure low; position power strong

Leader-member relations good; task structure high; position power weak

A formal chain of command, standardization of rules and procedures, and use of cross-functional teams and computer networks so that there is frequent communication and coordination of the parts are the means for achieving ________. lower costs through efficiency a common goal through integration higher profits through goal setting differentiation through specialization higher sales through analytics

a common goal through integration

A hierarchy of authority is ________. also known as a division of labor also known as work specialization the arrangement of having discrete parts of a task done by different people a control mechanism for making sure the right people do the right things at the right time a diversity structure used in planning with recruiting, selection, and hiring

a control mechanism for making sure the right people do the right things at the right time

Maria worked in a manufacturing facility. Throughout the building there were posters and calendars of a sexually explicit nature, and they made Maria very uncomfortable. This is ________. a quid pro quo harassment sexual discrimination a hostile work environment not of legal concern because Maria is not suffering any economic injury not of legal concern because none of the offensive materials are directed at Maria

a hostile work environment

When an organization is able to get and stay ahead in the four areas of (1) being responsive to customers, (2) innovating, (3) quality, and (4) effectiveness, that company can develop ________. an environment with few or no competitiors increased MBO company diversity a sustainable competitive advantage strong employee moral

a sustainable competitive advantage

Benefits of business incubators include ________. high security venture capital access to shared services guaranteed profitability free rent

access to shared services

The primary objective of an entrepreneurial venture is to: increase the social capital. reduce the amount of dividends paid. create a long term relationship with an investment banking firm. acquire growth and high profitability. provide non-profit services.

acquire growth and high profitability

Phillip, owner of Technology Sales, said, "We have to focus on our customers and how can we beat the competition, so we have to be flexible." He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Technology Sales has a(n) ________. goal-driven agenda focused approach market culture clan culture adhocracy culture

adhocracy culture

A California software firm was growing rapidly and hiring frequently, but primarily focused on campus recruiting at UC Berkeley and Stanford. When one older candidate did not get an interview after a phone screening, he went to the company's website and noted all of the young people in charge. He filed a discrimination lawsuit based on which law? Sarbanes-Oxley Act Age Discrimination in Employment Americans with Disabilities Act Consolidated Omnibus Budget Reconciliation Act (COBRA) Civil Rights Act

age discrimination in employment

Thomas, a sales associate in the furniture department, reports to Betsey, the furniture department manager. This morning, Betsey asked Thomas to change the price tags on the desk chairs. While working on this task, David, the computer department manager, told Thomas that he wanted him to unload some computers. Thomas is confused about what to do because under the principle of unity of command, ________. employees should report to one manager Thomas can refuse to do both tasks employees can report to two managers, so Thomas needs to decide whom to listen to Thomas needs to decide which manager has more power Thomas will need to determine how he can multitask

employees should report to one manager

A major advantage/major advantages of decentralization are that managers are: Encouraged to solve their own problems Able to see how all of the parts of the company work together Inclined to make slower, more deliberate decisions More apt to coordinate with other divisions in making important decisions Incentivized to run decisions by their supervisors first

encouraged to solve their own problems

Sue keeps a close eye on her company's internal and external environment to discover possible opportunities for new products and threats from competition, as soon as possible. This is an example of ________. the observation approach management by observation corporate spying environmental scanning competitive advantage

environmental scanning

Espoused values are ________. profit and cost expectations stated in the business plan the values and norms actually exhibited in the community explicitly stated values and norms preferred by an organization physical manifestations of organizational culture a narrative based on true events, which emphasize a particular value

explicitly stated values and norms preferred by an organization

The clan culture has a(n) ________. internal focus and values flexibility strong external focus and values stability and control continual focus on efficiency, cost cutting, and outsourcing external focus and values flexibility internal focus and values stability and control

internal focus and values flexibility

A hierarchy culture has a(n) ________. strong external focus and values stability and control internal focus and values stability and control continual focus on efficiency, cost cutting, and outsourcing internal focus and values innovation and creativity external focus and values flexibility

internal focus and values of stability and control

________ are best described as new venture creators working inside big companies. Franchisees Sole proprietors Knowledge workers Entrepreneurs Intrapreneurs

intrapreneurs

Kevin manages a group of eight project engineers, all of whom have worked for the company for over five years. Almost every day, Kevin and Joe, Carlos, and Kim, who are three of his subordinates, go to the cafeteria and play bridge while eating lunch. Joe, Carlos, and Kim receive very good performance reviews and are typically given the most challenging projects. What theory best explains this situation? Transactional leadership LMX House's path-goal theory Transformational leadership Laissez-faire leadership

lmx

Most small business ventures are in the ________ category of the entrepreneurial strategy matrix. low innovation/high risk high innovation/low risk high innovation/high risk high investment/low risk low innovation/low risk

low innovation/high risk

Bob, the owner of Quality Catering, is driven by competition. He is very focused on meeting deadlines and quality, and to deliver the results that customers want. He pushes his managers to continually exceed their productivity goals, and stresses that profits take precedence over employee development and satisfaction. Bob feels "there is not enough time for training." However, his employees are regularly rewarded for their success in meeting company goals. This is an example of a(n) ________ culture. target-driven clan hierarchy market adhocracy

market

Quality Paper Products utilizes a structure that includes functional divisions and a divisional chain of command and office divisions. For example, Mary Beth, a salesperson, reported to both her sales manager and the office products manager when she first started working on the city of Springfield account. Quality Paper Products has developed a ________. geographic-divisional structure matrix structure hollow structure team-based approach modular structure

matrix structure

Peter, the owner of Happy Burger, is involved in the company's daily decisions and has established procedures for every task. The company rules are clearly specified in the handbook, and Peter also believes in close supervision of all employees. Happy Burger is a(n) ________ organization. decentralized organic non-hierarchical informal mechanistic

mechanist

Voluntary collectives with the purpose of advancing their members' interests are known as ________. mutual associations volunteer co-ops nonprofit organizations for-profit organizations mutual-benefit organizations

mutual benefit organization

Scenario A. Chelsea leaves her job at a car manufacturing company and starts her own business. Her objective is to attain maximum growth and earn high profits. Jessica, her friend, who also works at the car manufacturing company has started a business venture utilizing the resources of the company. Henry, her colleague, states that he would make a successful entrepreneur as he is a gambler, and believes that a good idea and talent leads to success within a year. He has also scored 665 in his SATs.In Scenario A, Henry's beliefs are some examples of the ________ of entrepreneurship. challenges myths opportunities threats facts

myths

Which of the following is not an example of an internal force for change? Negative feedback from customers Employee dissatisfaction Change of CEO High absenteeism Excessive conflict between managers and the board of directors

negative feedback from customers

Which of the following is not part of the strategic human resource management process? Plan human resources needed. Establish grand strategy. Orient, train and develop. Negotiate employment contract. Recruit and select people.

negotiate employment contract

A manager must ensure fairness and ________ in considering a promotion of an employee. profitability nondiscrimination permanence safety openness

nondiscrimination

Dr. Jones is retiring from the hospital and he wants to start an organization, Doctor Help, that will provide low-income individuals in the United States with medical assistance at no cost. Doctor Help is an example of a(n) ________. nonprofit organization union co-op association for-profit organization

nonprofit organization

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? Performing Forming Norming Storming Adjourning

norming

Manner of dress, awards, myths and stories told about the company, and rituals and ceremonies are ________. invisible artifacts of that industry's culture and values observable artifacts of organizational culture enacted values of organizational culture espoused values of organizational culture basic assumptions about organizational culture

observable artifacts of organizational culture

Mary, a HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision-making and interpersonal relations. What method of delivery should she choose? computer-aided training videotapes workbooks role-playing, practice, and discussion lectures

role-playing, practice, and discussion

Perceptions of how able you are to deal or cope with a given demand are called: Coping strategies Secondary appraisals Tertiary appraisals Primary appraisals Escape strategies

secondary appraisals

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a ________. Project team Virtual team Advice team Self-managed team Centralized team

self managed team

Groups of workers who are given administrative oversight for their task domains are called: Self-managed teams Virtual teams Cross-functional teams High performance teams Informal teams

self managed teams

A company with authority centralized in a single person, a flat hierarchy, few rules, and low work specialization is a characteristic of an organization with a ________. team-based design simple structure functional structure hollow structure horizontal design

simple structure

Regarding the findings from a SWOT analysis, organizational strengths are ________. skills and capabilities that give a company advantages in executing its strategies means that give a specific industry an advantage in a down economy environmental factors that the organization may exploit for competitive advantage external opportunities that a company can take advantage of MBO skills that should be emphasized

skills and capabilities that give a company advantages in executing its strategies

Which of the following is one of the major liabilities of start-ups? Completeness Smallness Validness Acuteness Complexness

smallness

Dr. Gerry began helping women in South Rhodia obtain microloans. This act is a typical example of: social entrepreneurship. the subscription model. skunkworks. business incubation. bootlegging.

social entrepreneurship

A(n) ________ outlines the organization's long-term direction and the actions necessary to achieve planned results. SWOT analysis Mission statement Five-Forces Analysis Organizational structure Strategic plan

strategic plan

Rashid, the CEO of Top Productions, was telling his new vice president of accounting that "In the past I had resistance to new ideas by people who felt that one of our plans threatens their influence or jobs. So when you tell your collections department that we just hired a collection agency to handle bad debt, you may have to sell your collections manager and his supervisors on using the agency and that nobody is going to be laid off." Selling middle and supervisory managers on changes to overcome their resistance is often a necessary part of ________. strategic control strategy formulation operational control strategy implementation reality assessment

strategy implementation

Many customers shop at Organic Foods because of the employees' extensive product knowledge. This is an example of the company's ________. Strengths weaknesses opportunities threats intelligence

strengths

Scenario B. Tom, a student, studied the different models of the e-commerce market and gathered some information on a few companies using Internet commerce. HotChilly.com charges its customers a fee for its goods and services. Pinkslip.com asks its clients to pay a fee to use the site for promotions of their products and to gain demographics. Chrometech Inc. pays Autechnic.com a commission to launch promotions on websites associated with it. Corpdaily.com, a newspaper website, provides access to its services charging a monthly fee from its customers.Which of the following business models does Corpdaily.com utilize? The affiliate model The subscription model The transaction fee model The demographic model The intermediary model

subscription model

According to Fiedler's theory, a high-control situation favors a ________ leader. Task-motivated Consultative Laissez-faire Charismatic Relationship-motivated

task motivated

Rites and rituals are ________. the activities and ceremonies that celebrate important occasions and accomplishments for an organization a narrative based on true events that emphasize a particular value company values included in the code of ethics objects, acts, or the quality that conveys meaning to others company expectations for employees, such as working hard, ethically, and honestly

the activities and ceremonies that celebrate important occasions and accomplishments for an organization

Which of the following is not a targeted element of change? Social factors The external environment Methods People Organizational arrangements

the external environment

Jim is the daytime supervisor for an automobile assembly line. He supervises 45 people who perform relatively routine jobs that require minimal training. The shop is unionized, so Jim has little latitude when it comes to dismissing poor performers. However, he does have the authority to transfer employees and has been known to reassign poor performers to less desirable jobs on the assembly line. Jim has a reputation for only transferring employees with just cause, and generally is viewed as a fair supervisor by his employees. Although he would like greater autonomy to determine salaries, Jim generally divides bonuses and raises equally among his employees. To do otherwise would likely create conflict with union members and representatives. According to Fiedler's model, how would Jim's position power be described? Expert Strong Moderate Political Weak

weak