MHR Quiz 1-4

A group member who says ________ is performing a task role. -"Bill, we haven't heard from you yet. What do you think?" - "Let's hear from those who oppose this plan." -"Karen, you make a very good point." -"You two agree more than you realize." -"Let's focus on the main goal here. What are we trying to accomplish?"

"Let's focus on the main goal here. What are we trying to accomplish?"

Twitter's organizational culture most resembles a ______ culture. -Clan -Adhocracy -Market -Competitive -Hierarchy

Clan

Employees apply their individual efforts in a ______ to fulfill a common purpose. -Chain of Command -Coordinated Effort -Delegation -Unity of Command -Division of Labor

Coordinated Effort

"Roles" is a term that can be substituted to mean the duties outlined in a job description. True False

False

All work groups progress through the stages of group development to become effective teams. True False

False

Key IT Products has decided to retain its computer design, human resources, and marketing departments at its corporate office. But to cut costs and increase speed, it outsources many other functions such as production in Canada, accounting in a neighboring city, warehousing and distribution across town. Many components are manufactured overseas. This is an example of a matrix structure. -True -False

False

Nick, the R&D department manager of Precise, a manufacturer of high-quality watches for over 125 years, was told in a management meeting that the company's biggest competitor, Accurate Watches, is introducing a low-cost, yet attractive line of watches that will be sold in Walmart stores. As a result, the top management of Precise is pressuring Nick to lower the production costs on existing products and also to develop a line of watches that can be manufactured inexpensively to be marketed to a wider variety of customers at a much lower price. This is an example of a quality-leadership strategy. - True - False

False

The lack of face-to-face contact actually helps virtual teams to establish strong cohesion. True False

False

The vision is an organization's purpose or reason for being, and a company's mission statement is its long-term goal of what it wants to become. -True -False

False

When there are fewer rules and procedures, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks, this is known as integration. -True -False

False

Upper-, middle-, and lower-level management and nonmanagement workers are the layers of organizational culture. True False

False- observable artifacts, espoused values, basic assumptions

A person who serves as a passive audience has taken on the role of: -Gatekeeper -Encourager -Harmonizer -Standard setter -Follower

Follower

Peter is part of a newly formed work group. He has been introduced to all the group members, but he still feels like he cannot trust them. The group has not yet chosen a leader, and Peter feels unsure about his exact role within the group. According to Tuckman's five-stage model of group development, which of the following stages is Peter's group currently in? -Storming -Adjourning -Performing -Norming -Forming

Forming

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group? -Coordinator -Energizer -Evaluator -Harmonizer -Orienter

Harmonizer

A 2013 survey found that among managers, the use of ________ is popular. -mission and vision statements -a synergy agenda -organizational diversity -an autocratic discipline program -TQM

Mission and Vision Statements

Strategic control includes ________. -a strong employee diversity and synergy agenda -seldom making adjustments to a strategy -implementing MBO -developing a diversity plan -monitoring the execution of strategy and making adjustments, if necessary

Monitoring the execution of strategy and making adjustments, if necessary

Group cohesiveness, when it occurs, tends to develop during which stage of the group development process? -Performing -Storming -Forming -Norming -Conforming

Norming

What is the assessment of the external environment? What are the critical issues facing the business? Can the business execute the strategy? According to Bossidy and Charan, these are some of the questions that should be addressed in a ________. -mission statement -code of ethics -value statement -diversity agenda -strong strategic plan

Strong strategic plan

The owners of Smith's Yard Mart, a family-owned garden center in a rural community, is concerned over the news that a large retailer with a garden center is building a new store on the other side of town. This new retailer is a(n) ________ for Smith's. -weakness -intelligence -threat -strength -opportunity

Threat

A forecast is a vision or projection of the future. -True -False

True

According to Harvard Business School professor Michael Porter, strategic positioning "means performing different activities from rivals, or performing similar activities in different ways" to achieve sustainable competitive advantage. -true -false

True

According to the BCG matrix, organizations that have high growth and high market share are stars and should be kept. -True -False

True

Competitive intelligence means gaining information about one's competitors' activities so that you can anticipate their moves and react appropriately. -True -False

True

Teamwork competencies include keeping the team on track and expecting quality work. True False

True

The activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in the organization's life are known as rites and rituals. True False

True

The community values of an organization's culture that typically do not change are represented by an organization's basic assumptions. True False

True

The organizational culture is also called corporate culture. True False

True

The tendency of the parts of an organization to disperse and fragment is known as differentiation. -true -false

True

The two types of roles that are very important to effective group functioning are task and maintenance. True False

True

Communication trust is: Trust of character Trust of capability Trust of justice Trust of expertise Trust of disclosure

Trust of disclosure

Don knows that one of the reasons people do not return to his electronics store is because of the slow service. This is an example of the organization's ________. -threats -strengths -weakness -opportunities -intelligence

Weakness

A formal chain of command, standardization of rules and procedures, and use of cross-functional teams and computer networks so that there is frequent communication and coordination of the parts are the means for achieving ________. -higher profits through goal setting -a common goal through integration -differentiation through specialization -lower costs through efficiency -higher sales through analytics

a common goal through integration

A hierarchy of authority is ________. -also known as a division of labor -a diversity structure used in planning with recruiting, selection, and hiring -also known as work specialization -the arrangement of having discrete parts of a task done by different people -a control mechanism for making sure the right people do the right things at the right time

a control mechanism for making sure people do the right things at the right time

When an organization is able to get and stay ahead in the four areas of (1) being responsive to customers, (2) innovating, (3) quality, and (4) effectiveness, that company can develop ________. -strong employee morale -company diversity -a sustainable competitive advantage -increased MBO -an environment with few or no competitors

a sustainable competitive advantage

Elly and Sylvia, owners of Organic Foods, do not have a formal policy about dress code and work procedures because they see their company as a family place that is enjoyable to work for. Elly and Sylvia believe that if you treat employees like family, the company will do well and grow. These beliefs by the owners of Organic Foods represent the core values of their organization's culture, and are known as ________. -basic assumptions -rites and rituals -family codes -a code of ethics -observable artifacts

basic assumptions

George, a chef and owner of a popular restaurant, is always visiting his competition to observe how they are doing things in their restaurants. He told one of his managers that "I do this because I want to know what is going on. I am always concerned that one of our competitors will surprise us with a new service or menu item like us, but better." George is utilizing ________. -management by observation -corporate spying -environmental scanning -competitive intelligence -TQM

competitive intelligence

Pedro, CEO of a successful IT company, is constantly reading press releases, ads, and news articles about his competition, and he regularly checks information about new competitive products and visits trade shows to study his competition. Pedro is involved in ________. -competitive intelligence -environmental observation -TQM -management by observation -corporate spying

competitive intelligence

Organizations using a matrix structure ________. -contain multiple overlapping command structures, in which employees report to several managers -establish a hierarchy in which employees report to only one supervisor -contain two command structures, in which some people actually report to two bosses -centralize authority into a single person -utilize teams or work groups with few lines of authority

contain two command structures, in which some people actually report to two bosses

Mountain Rescue Incorporated sells emergency safety and rescue products to ski patrols and rescue workers at prices that are below those of its competitors, who offer a larger line of products and focus on broader markets. Mountain Rescue Incorporated is pursuing a ________ strategy. -differentiation -focused-differentiation -cost-focus -cost-leadership -narrow

cost-focus

Symbols, stories, heroes, and rites and rituals are ways in which ________ is(are) most often transmitted to employees. -ethics -objectives -plans -culture -goals

culture

The second step in the strategic-management process is to look at where the organization stands and see what is working and what could be different to maximize efficiency and effectiveness in achieving the organization's mission. This step is the process of completing a(n) ________. -current reality assessment -organizational vision statement - ethical and diversity evaluation -company synergy assessment -grand strategy

current reality assessment

Which of the following is not a benefit of virtual teams? -Ability to share knowledge of diverse markets -Reduced real estate costs -Improved brainstorming -Easier to establish team cohesion -Reduced work-life conflicts for employees

easier to establish team cohesion

Della, the new CEO of Sky Advertising, has been with the firm for over 25 years. She was picked by the board to turn the 85-year-old agency around and to do so, Della wants to bring back some old ideas that previously worked at Sky. She plans on having managers and veteran employees instruct each other about the organization's chosen values, beliefs, and expectations through holding some of the old rites and rituals, retelling stories about company legends, bringing back training and coaching, and once again having quarterly reward ceremonies. The things Della wants to do are an example of ________. -MBO -TQM -a value stabilizing plan -embedding culture -decentralizing authority

embedding culture

A major advantage/major advantages of decentralization are that managers are: -Inclined to make slower, more deliberate decisions -Able to see how all of the parts of the company work together -More apt to coordinate with other divisions in making important decisions -Incentivized to run decisions by their supervisors first -Encouraged to solve their own problems

encouraged to solve their own problems

Which of the following is not a task role? Recorder -Elaborator -Energizer -Encourager -Information seeker/giver

encourager

Regarding the results of a SWOT analysis, organizational opportunities are ________. -weaknesses within the organizational hierarchy -skills and capabilities that give an industry advantages in executing its strategies -problems that a specific industry needs to correct -environmental factors that the organization may exploit for a competitive advantage -MBO skills and opportunities that should be emphasized

environmental factors that the organization may exploit for a competitive advantage

Sue keeps a close eye on her company's internal and external environment to discover possible opportunities for new products and threats from competition, as soon as possible. This is an example of ________. -environmental scanning -management by observation -corporate spying -the observation approach -competitive intelligence

environmental scanning

A group that gets together because of a common interest is a formal group. True False

false

A norm is a set of expected behaviors for a particular position. True False

false

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is known as the corporate system. True False

false

An advantage of centralization is that procedures are not uniform and thus easier to control. -true -false

false

Another type of culture that stems from a dysfunctional organization, with an internal focus and little flexibility, innovation, and creativity, is an adhocracy culture. True False

false

Companies that have gone through a rough start-up period may decide to change their structures so that they are less mechanistic to enable greater flexibility. True False

false

Global Oil has posters hanging in the break rooms, offices, and lobbies of its offices and drilling rigs globally that talk about trust, caring, and teamwork as the driving company values. At the same time, upper management advises all company managers to exhibit these values with employees and while dealing with all stakeholders. The values of trust, caring, and teamwork that Global Oil exhibits are examples of enacted values. -true -false

false

In order to be more profitable by increasing sales, Thrifty Bank has an external focus, concentrating on strategic planning, risk taking, and flexibility over stability. This is an example of a hierarchy culture. -true -false

false

Philanthropists Bill and Melinda Gates recently spoke about their Global Development Division that works to help the world's poorest people lift themselves out of hunger and poverty. This is an example of a story, which is a narrative based on true events emphasizing a particular value. -true -false

false

Sandra and her partner are involved in the time-consuming, yet vital process of choosing among different strategies and altering them to best fit the long-term goals of their preschool for the next three years. This process is known as goals formulation. -true -false

false

The formal and informal marketing systems of goods, services, and ideas, along with the customer relationships, that an organization sells are known as its organizational structure. -true -false

false

The upper-level managers of Brooms International, a 120-year-old broom and mop manufacturing company, realize that their production facility is outdated. Therefore, they know their competitors, with newer production plants, have gained a competitive advantage over their organization. This is an example of an external weakness. -true -false

false

With a hollow structure, the organization ________. -groups activities around similar products or services -assembles product chunks, or modules, provided by outside contractors -is a rigid non-adaptive structure -is often called a horizontal organization -has a central core of key functions and outsources others to vendors who are less expensive or faster

has a central core of key functions and outsources others to vendors who are less expensive or faster

The Safety Committee, a temporary team, was established to make the workplace a safer place. Members of the committee still work in their departments full-time, but meet twice a month for a few hours as a committee. This is an example of a ________. -multipurpose design -modular design -vertical design -common purpose -horizontal design

horizontal design

The clan culture has a(n) ________. -external focus and values flexibility -internal focus and values stability and control -internal focus and values flexibility -strong external focus and values stability and control -continual focus on efficiency, cost cutting, and outsourcing

internal focus, values flexibility

A person in the orienter role will: -Pull together ideas and suggestions -Suggest new goals or ideas -Clarify pertinent values -Prod the group to move along -keep the group headed toward its stated goals

keep the group headed toward its stated goals

In a self-managed team: -Management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves -Managers are entirely absent from team processes -Leadership responsibilities often shift as members step up -Leadership is centralized -There is no accountability

leadership responsibilities often shift as members step up

Quality Paper Products utilizes a structure that includes functional divisions, and a divisional chain of command. For example, Mary Beth, a salesperson, reported to both her sales manager and the office products manager when she first started working on the city of Springfield account. Quality Paper Products has developed a ________. -matrix structure -team-based approach -hollow structure -geographic-divisional structure -modular structure

matrix structure

Peter, the owner of Happy Burger, is involved in the company's daily decisions and has established procedures for every task. The company rules are clearly specified in the handbook, and Peter also believes in close supervision of all employees. Happy Burger is a(n) ________ organization. -organic -informal -decentralized -non-hierarchical -mechanistic

mechanistic

There are two kinds of spans of control are _______ -narrow and wide -tall and hollow -flat and broad -tall and short -hierarchy and nonhierarchy

narrow and wide

Dr. Jones is retiring from the hospital and he wants to start an organization, Doctor Help, that will provide low-income individuals in the United States with medical assistance at no cost. Doctor Help is an example of a(n) ________. -co-op -association -for-profit organization -union -nonprofit organization

nonprofit organization

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? -Storming - Forming -Norming -Performing -Adjourning

norming

Manner of dress, awards, myths and stories told about the company, and rituals and ceremonies are ________. -espoused values of organizational culture -invisible artifacts of that industry's culture and values -observable artifacts of organizational culture -enacted values of organizational culture -basic assumptions about organizational culture

observable artifacts of organizational culture

Organizational design is concerned with an organization developing ________. -new MBO goals -optimal structures of accountability and responsibility to execute its strategies -the best structures of costs and efficiency that an organization uses to meet goals -the most favorable methods of accomplishing both the diversity and synergy plans -important decisions that are suggested by employees

optimal structures of accountability and responsibility to execute its strategies

Phone Tech, a global phone company, frequently needs to respond quickly to the fast-changing consumer tastes with its phones. Therefore, management has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phone Tech is utilizing a(n) ________ structure. -hierarchical -organic -inelastic -inflexible -mechanistic

organic

According to the competing values framework, clan, adhocracy, market, and hierarchy are ________. -organizational cultures -organizational values -organizational norms -MBO levels of achievement -industry cultural standards

organizational cultures

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team? -Coordinator -Evaluator -Procedural technician -Orienter -Recorder

procedural technician

Time Warner has different divisions for magazines, movies, recordings, cable television, and so on. The Warner Bros. part of the empire alone has divisions spanning movies and television, a broadcast network, retail stores, theaters, amusement parks, and music. Time Warner is an example of an organization with ________. -merchandise divisions -customer divisions -geographic divisions -product divisions -common divisions

product divisions

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a ________. -Advice team -Virtual team -Self-managed team -Project team - Centralized team

self-managed team

Groups of workers who are given administrative oversight for their task domains are called: -Cross-functional teams -Self-managed teams -Informal teams -Virtual teams -High performance teams

self-managed teams

A company with authority centralized in a single person, a flat hierarchy, few rules, and low work specialization is a characteristic of an organization with a ________. -simple structure -team-based design -hollow structure -functional structure -horizontal design

simple structure

Regarding the findings from a SWOT analysis, organizational strengths are ________. -means that give a specific industry an advantage in a down economy -external opportunities that a company can take advantage of -skills and capabilities that give a company advantages in executing its strategies -MBO skills that should be emphasized -environmental factors that the organization may exploit for competitive advantage

skills and capabilities that give a company advantages in executing its strategies

Rashid, the CEO of Top Productions, was telling his new vice president of accounting that "In the past I had resistance to new ideas by people who felt that one of our plans threatens their influence or jobs. So when you tell your collections department that we just hired a collection agency to handle bad debt, you may have to sell your collections manager and his supervisors on using the agency and that nobody is going to be laid off." Selling middle and supervisory managers on changes to overcome their resistance is often a necessary part of ________. -strategic control -strategy implementation -strategy formulation -reality assessment -operational control

strategy implementation

Rites and rituals are ________. -the activities and ceremonies that celebrate important occasions and accomplishments for an organization -objects, acts, or the quality that conveys meaning to others -a narrative based on true events that emphasize a particular value -company values included in the code of ethics -company expectations for employees, such as working hard, ethically, and honestly

the activities and ceremonies that celebrate important occasions and accomplishments for an organization

The vertical hierarchy is also known as ________. -the X-Y chart -the network structure -the chain of command -the corporate steps -an upward graph

the chain of command

A recent study demonstrated that the eight types of organizational outcomes had significant and positive relationships with clan, adhocracy, and market cultures. True False

true

At Ace Sales, the CEO and HR director are line managers, and the special adviser is an example of a staff position. -true -false

true

Becky, the CEO of an electronics retailer, is looking at the corporate structure that groups employees by specialties, such as store sales, HR, and accounting. This is an example of a functional structure. -true -false

true

Changing organizational culture is essentially a teaching process, a process in which members instruct each other about the organization's preferred values, beliefs, expectations, and behaviors. True False

true

Dave, a graphic designer with Development Advertising, enjoys the flexibility of his management and its culture, which encourages risk taking, innovation, and creativity. Because it is a small company, Dave gets quick answers from his boss, which allows him and Development Advertising to quickly respond to changes in the marketplace. Development Advertising is an example of an adhocracy culture. True False

true

Groups share norms and have goals. True False

true

Maria's Mart is a small store located along a major interstate highway that sells gas and diesel, food, souvenirs, DVD movies, and a wide variety of other items. There is even a café inside the store. Maria's Mart is an example of a diversification strategy. -true -false

true

Often strategy implementation means overcoming resistance by people who feel the plans threaten their influence or livelihood. -True -False

true

One characteristic of a group is the potential for mutual interaction. -true -false

true

Paulina works as an order-taker at a fast food restaurant. She does not cook food, or even package the final order, but inputs the order and takes payment. Paulina reports directly to the shift manager, and seldom interacts with the general manager. This is an example of a mechanistic organization. -true -false

true

Sandra displays and sells paintings and local art in her gallery, and in the evenings she teaches art classes in the back of her studio, a business named Sandra's Art School. This is an example of related diversification. -true -false

true

Teams are task groups that have matured to the performing stage. True False

true

The arrangement of having discrete parts of a task done by different people is known as division of labor. -true -false

true

The elements that drive an organization's culture also vary, representing the values of the founder, the industry and business environment, the national culture, the organization's vision and strategies, and the behavior of leaders. True False

true

The employees of XYZ Production enjoy a culture that has developed over time to become a model for local companies. A manager with XYZ mentioned that "Through a careful selection process while hiring and the strong culture we have developed, our employee turnover is one of the lowest our industry." This is an example of how low turnover can be a result of a good organizational culture. True False

true

When Greg and his wife Amy bought a local landscaping business, they wanted to make sure their values became embedded in the organization. Greg and Amy's company, like any organization, can accomplish this by having rites and rituals, watching how they react to each crisis, role modeling, training, and coaching. -true -false

true

While a college student at the University of Texas, Michael Dell, the CEO and founder of Dell Computer, started a computer business in his dorm room. Michael Dell is a hero, as a person whose accomplishments embody the values of the organization "to empower countries, communities, customers and people everywhere to use technology to realize their dreams." True False

true

Competence trust is: -Trust of expertise -Trust of character -Trust of capability -Trust of justice -Trust of disclosure

trust of capability